Front of property

Reviews of The Resident Covent Garden

4 out of 5
The Resident Covent Garden
51 Bedford St, London, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 890 out of 1001 reviews" "
Rating 8 - Good. 98 out of 1001 reviews" "
Rating 6 - Okay. 10 out of 1001 reviews" "
Rating 4 - Poor. 2 out of 1001 reviews" "
Rating 2 - Terrible. 1 out of 1001 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff responded immediately after I emailed them that I thought I had left an item behind in my room. They found the item and offered a couple options for restoring it to me. They were always helpful and polite during our email and phone exchanges. I am extremely grateful that due to their gracious help my left behind item will be mailed to me shortly.
Stayed 4 nights in Apr 2024
Response from Brendan, Duty Manager on 1 May 2024
Dear Lynn,Thank you for choosing The Resident Covent Garden and for taking the time to share your excellent rating and wonderful feedback with us!I'm delighted to see that our team provided exceptional service and assistance during your recent stay. Ensuring that our Residents feel supported and well taken care of is our priority, and I am thrilled that our team responded quickly and professionally to your inquiry about your left-behind item.Your kind words about our team's helpfulness and politeness mean a lot, and I will be sure to share your feedback with everyone! We're grateful for the opportunity to assist you and ensure that your experience with us was positive and stress-free.Lynn, the next time you return to London, we hope to be able to see you again! We would love to have the opportunity to welcome you back to The Resident Covent Garden for another wonderful stay!

10/10 Excellent

Alexis X

Travelled with family
Very nice room! All clean and awesome staff!
Stayed 3 nights in Apr 2024
Response from Brendan, Duty Manager on 28 Apr 2024
Dear Alexis,Thank you for choosing us at The Resident Covent Garden and for sharing your excellent rating and feedback. I'm delighted to hear that you had a wonderful experience during your stay with us!I am extremely pleased that you found your room to be very nice and clean. Our top housekeeping team works hard to supply spotless rooms, and I am so glad to know that their work is noticed and appreciated! Additionally, our team takes great pride in providing excellent service, and we're thrilled that we made an excellent impression on you.Alexis, your kind words mean a lot to us. We look forward to have the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!

10/10 Excellent

Stuart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Amazing showers. Super quiet. Comfy beds
Stayed 4 nights in Apr 2024
Response from Brendan, Duty Manager on 28 Apr 2024
Dear Stuart,Thank you for choosing The Resident Covent Garden and for sharing your perfect rating and feedback with us!I agree, our central location in Covent Garden is perfectly located in the heart of London. It is a highlight for our Residents, and we're pleased that it contributed positively to your visit. Being situated in such a prime location means our Residents have easy access to the top attractions and amenities in London!I'm also thrilled to know that you enjoyed our amazing showers, quiet environment and comfy beds. Our windows are all triple-glazed to minimise all noise in the room, and our showers are the highlight of the bathroom - simply incredible!Stuart, thank you once again for your kind words and excellent feedback. We look forward to having the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!

10/10 Excellent

peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words adequate enough to describe how amazing this hotel and its staff was. They epitomize hospitality and I will return soon🙏
Stayed 4 nights in Apr 2024
Response from Brendan, Duty Manager on 28 Apr 2024
Dear Peggy,Thank you for choosing us at The Resident Covent Garden for your recent trip to London! I would also like to thank you for taking the time to share your wonderful feedback with us. I am thrilled to see that you had an fantastic experience during your stay!It is amongst our top priorities to provide exceptional service and create memorable experiences for our Residents, and I'm delighted that our team exceeded expectations! I will be sure to share your lovely comments with every member of our team and they will be overjoyed to hear your words.Peggy, we look forward to you returning to London! All of us at The Resident Covent Garden can't wait to host you again for another excellent stay!

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Love 💕
Stayed 2 nights in Apr 2024
Response from Brendan, Duty Manager on 28 Apr 2024
Dear Nataliia,Thank you for choosing The Resident Covent Garden for your recent trip to London and for sharing your perfect rating with us. I am delighted to hear that you had a lovely experience during your stay! I am thrilled to know that you loved your time with us. We hope to be able to welcome you again the next time you return to London for another excellent stay!

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to all our needs.
Stayed 2 nights in Apr 2024
Response from Tommy - Reception Team on 20 Apr 2024
Dear Darren, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. We hope to see you again in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 2 nights in Apr 2024
Response from Tommy - Reception Team on 20 Apr 2024
Dear Elizabeth, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. As you have noted. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. We hope to see you again in the future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, staff, and room. It was really quiet, the bed was great, and the shower is great. Would absolutely stay here again.
Stayed 4 nights in Apr 2024
Response from Brendan, Duty Manager on 9 Apr 2024
Dear Frank,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London and for taking the time to share your positive comments with us! I am delighted to see that you had a fantastic experience during your time with us and that you found your overall stay to be excellent.Ensuring a peaceful and comfortable stay for our Residents is any hotel's top priority, and I'm thrilled to see that you found your room to be quiet and the bed comfortable. Despite being in the middle of downtown London, our windows are triple-glazed! As you discovered, even our rooms on the lower levels and facing the street have very little noise coming in from the outside. I also agree that our showers are excellent, I wish I had one in my house! Frank, thank you for your recommendation! We are glad to see that you would return to stay with us the next time you return to London, and we are looking forward to seeing you again soon for another fantastic stay!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to restaurants, coffee shops, sites, underground.
Stayed 4 nights in Apr 2024
Response from Brendan, Duty Manager on 6 Apr 2024
Dear James,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London. We greatly appreciate you taking the time to share your positive feedback! I'm delighted to see that you found our hotel's location to be convenient for exploring the vibrant surroundings of Covent Garden.Being situated in such a central location means that our Residents have easy access to an abundance of restaurants, coffee shops, and popular attractions in the area. Additionally, our proximity to four London Underground stations ensures ease of travel around London, allowing you to make the most of your visit to the city.James, we appreciate your recommendation and would love to see you again the next time your return to London for another excellent stay!

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff assistance
Stayed 3 nights in Mar 2024
Response from Eva Rodriguez on 4 Apr 2024
Dear Neal,Thank you very much for sharing your thoughts with us!We are thrilled that you have found your location convenient for your plans in London.Hopefully you could enjoy of the many London attractions that are walking distance from our property.Neal, our team appreciates that you have chosen us for your last stay in London and we would love to have the opportunity of welcoming you back!Kindly,Eva RodriguezReception team.

10/10 Excellent

SHANNON, NOBLESVILLE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we booked, checked in, and enjoyed our stay with The Resident Covent Garden…perfection. The friends (staff) who made our stay unbelievably comfortable and welcoming are the most professional, friendly, and cannot be matched. The location is the best. Covent Garden is the most fun area with so much to do. We will be back!
Stayed 4 nights in Mar 2024
Response from Eva Rodriguez on 4 Apr 2024
Dear Shannon,Thank you very much for sharing your your experience with us.We are delighted that you have enjoyed your time with us!! It is lovely to learn that you found our location convenient for your needs and we hope that you have enjoyed of the multiple attractions that we have within walking distance.Our reception team really appreciates your kind words!! We always give our very best to make sure that you have an amazing time.Very looking forward to welcoming you back next time you come to London!!Kindly,Eva Rodriguez.Reception team.

10/10 Excellent

Daniel, Hialeah

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front dest were so professional and go beyond, we were celebrating my daughter's 15 birthday and they had something special prepared for her in our room. Thank you so much for your kindness.
Stayed 3 nights in Mar 2024
Response from Brendan, Duty Manager on 26 Mar 2024
Dear Daniel,Thank you for choosing to celebrate your daughter's quinceañera with us at The Resident Covent Garden, and for taking the time to share your wonderful feedback. I'm thrilled to see that our team provided you with exceptional service and made your daughter's 15th birthday celebration extra special!It warms my heart to know that our efforts to make your stay a special one were appreciated and that we could contribute to making your daughter's birthday memorable. Your kind words will be shared with our entire team as recognition of their professionalism, kindness and hospitality.I'm delighted that you chose to celebrate this special occasion with us, and we hope that your daughter had a fantastic birthday experience. Daniel, the next time you return to London, we hope to be able to see you again for another fantastic stay!

10/10 Excellent

Olatunde, Richmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. They catered to our needs with small kids. The location is 2mins away from everything Covent garden has to offer and bus and underground routes.
Stayed 3 nights in Mar 2024
Response from Tommy - Reception Team on 25 Mar 2024
Dear Olatunde, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. As you have noted. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to see you again for your next future stay.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful with all my questions and concerns. Convenient location to the Strand
Stayed 1 night in Mar 2024
Response from Brendan, Duty Manager on 19 Mar 2024
Dear Brandon,Thank you for choosing to stay with us at The Resident Covent Garden during your recent trip to London! We are delighted to receive your rating and see your positive feedback about your stay.I am heartened to see that you found our team extremely friendly and helpful. One of our top priorities is to provide exceptional service and to ensure that our guests have a comfortable and memorable stay, and I'm delighted to see that we have succeeded in our goal.I am also glad that you found our location convenient, right along The Strand. We are within walking distance of four London Underground stations and many bus stops, allowing our Residents complete access to our bustling city!Brandon, the next time you return to London, we would love to see you again! We look forward to the pleasure of welcoming you back to The Resident Covent Garden for another enjoyable stay.

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, would highly recommend this hotel.
Stayed 3 nights in Mar 2024
Response from Brendan, Duty Manager on 13 Mar 2024
Dear Daniel,Thank you for choosing us at The Resident Covent Garden and for taking the time to share your experience with us! We appreciate your wonderful feedback about your stay.I'm delighted to see that you enjoyed our fantastically-central location and found our lovely team friendly. It warms my heart that you enjoyed your stay with us so much that you would recommend us to others. We are delighted to have met your expectations!Daniel, we look forward to the pleasure of welcoming you back to The Resident Covent Garden for another fantastic stay!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, hotel was clean and well groomed. The hotel staff were all incredibly friendly and efficient all
Stayed 1 night in Mar 2024
Response from Joel Abaquin on 8 Mar 2024
Dear Kevin,Thank you so much for your review and feedback. We are delighted to know that you have had a fabulous stay at our hotel. As you have mentioned. The Resident Covent Garden is located at the heart of London. There are many restaurants, bars, theatres, attractions, etc. All within 5 to 20 minutes of walking distance from the hotel. Thank you for the positive note on our team members. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to welcome you again for your next future stay.Kind Regards,Joel - Reception Team

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience! The staff the location Amazing!
Stayed 1 night in Mar 2024
Response from Joel Abaquin on 8 Mar 2024
Dear Magda,Thank you so much for your review and feedback. We are delighted to know that you have had a fabulous stay at our hotel. As you have mentioned. The Resident Covent Garden is located at the heart of London. There are many restaurants, bars, theatres, attractions, etc. All within 5 to 20 minutes of walking distance from the hotel. Thank you for the positive note on our team members. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to welcome you again for your next future stay.Kind Regards,Joel - Reception Team

10/10 Excellent

Shani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this property. The staff were fabulous and went the extra mile for guests. You can tell that it is under great management and they care about customer service. We loved the free happy hour of bubbles and wine - this was a lovely touch for guests. The hotel felt luxurious on all levels and surprisingly we did not hear any street noise or disturbance. Thank you for a wonderful stay, we will be back.
Stayed 1 night in Feb 2024
Response from Brendan, Duty Manager on 2 Mar 2024
Dear Shani,Thank you for choosing to stay with us at The Resident Covent Garden and for your perfect rating and your wonderful feedback about your stay!I am heartened to see that you had a fabulous experience with our team and that they went the extra mile for you. Providing exceptional service and ensuring our Residents are cared for are our top priorities, and I'm thrilled that we exceeded your expectations!I'm delighted that you enjoyed our evening drinks where we serve complimentary glasses of wine and prosecco – we agree that it's a lovely touch for our Residents. Your compliments about the hotel feeling luxurious on all levels are truly appreciated by all the team.Shani, I am pleased to see that you plan on returning to stay with us! We look forward to the pleasure of welcoming you back to The Resident Covent Garden for another wonderful stay!

10/10 Excellent

Svetlana, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this hotel: location very convenient, room is small, but cozy and comfortable, good amenities and comfortable bed. Staff and service just perfect! I would recommend this hotel to everyone!
Stayed 4 nights in Feb 2024
Response from Brendan, Duty Manager on 1 Mar 2024
Dear Svetlana,Thank you for choosing to stay with us at The Resident Covent Garden! I am delighted to see your wonderful review and excellent rating!I am very pleased to see that you liked everything about The Resident Covent Garden. To know that you found our location very convenient, your room cosy and comfortable and the amenities satisfactory is to know that we have done our job! I'm especially pleased that you had a positive experience with our team and service, and we appreciate your recommendation to your friends and family. Our maintenance team member Oleg enjoyed speaking with you during your stay with us!Svetlana, the next time your return to London, we would love to have the opportunity to host you again! We look forward to welcoming you back to The Resident Covent Garden for another excellent stay!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Brendan, Duty Manager on 23 Feb 2024
Dear Kathryn,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London. I am delighted to see your perfect score. Thank you for letting us know you had a fantastic stay, and we hope to see you again the next time you visit London!

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, rooms , decor, bathrooms, and extremely comfy beds!
Stayed 3 nights in Feb 2024
Response from Brendan, Duty Manager on 14 Feb 2024
Dear Catherine,Thank you for choosing The Resident Covent Garden for your recent trip to London and for your perfect rating! We appreciate your positive feedback about our lovely team, rooms, décor, bathrooms and comfy beds.Ensuring our Residents have a comfortable and enjoyable stay is a top priority for us, and I'm delighted to hear that we met your expectations.Should your travels ever bring you back to our wonderful city, we would be honoured to have the opportunity to welcome you again for another fantastic stay!

10/10 Excellent

Keeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Brendan, Duty Manager on 10 Feb 2024
Dear Keeley, Thank you for staying at The Resident Covent Garden for your recent trip to London and for taking the time to leave us a review! It was a pleasure having you stay with us .The next time you return to London, we are eager to be able to host you again for another wonderful stay!

10/10 Excellent

ANNETTE M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Brendan, Duty Manager on 1 Feb 2024
Dear Annette,Thank you for choosing to stay with us at The Resident Covent Garden and taking the time to provide us with a review score!I am delighted to see your excellent rating and am very glad to know you had a fantastic stay with us. Should you return to London, we would love to have the opportunity to host you again!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in the heart of Covent Garden, so perfect location. We stayed in an executive room, which was perfect. Very comfy bed, and pillows. Small bathroom, but with everything you need, and great shower. All seemed very new so not sure if there has been a recent revamp. Great to have good tea and coffee making facilities, and water on tap. Not an issue to me that they don’t do breakfast, as there are so many places nearby. Will definitely stay here again on our next visit to London.
Stayed 2 nights in Jan 2024
Response from Tommy - Reception Team on 30 Jan 2024
Dear Helen, thank you for staying at The Resident Covent Garden and thank you for also leaving us a review of your stay. We are happy that you loved the location as the hotel is located at the heart of London. A hot shower with a good water pressure is always a must to wash away the daily fatigue. Daily evening drinks served between 6pm to 7pm either a glass of prosecco, red or white wine so you do not miss out on it. And of course thank you for enjoying and sleeping comfortably and soundly on the bed. The rooms can be on the smaller side depending on the rooms category and the guest requirements. However, if you are ever in need of more space. Please do not hesitate to get in contact with us for any enquiry you may have. If you are ever confused on how to use the air con control panel. Please do ask for any help that you may need at the reception as we are here to help. Please do come to see us for any breakfast, lunch or dinner recommendations as we are a team that are knowledgeable around the area. Thank you again for your feedback and we hope to make a difference for your future stay.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tommy - Reception Team on 25 Jan 2024
Dear Philip, thank you for your rating and staying at The Resident Covent Garden. We hoped that you've had an enjoyable stay with us, and hope to see you again for your next future stay with us.

10/10 Excellent

Michelle Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here very convenient for everything, plenty of places to eat and drink around the hotel. Covenant for tub. Only thing which is not a criticism is the pillows they are feathers and uncomfortable 😞 but don’t let this put you off as the hotel is comfortable, very clean, has a small kitchen with sink microwave fridge kettle staff are very friendly would definitely recommend and will be staying again 👍😀
Stayed 2 nights in Jan 2024
Response from Brendan, Duty Manager on 23 Jan 2024
Dear Michelle,Thank you for, once again, choosing us at The Resident Covent Garden for your recent trip to London and for taking the time to share your positive experience with us. We are delighted to receive your perfect rating and your detailed review.We're delighted to hear that you find our hotel's extremely central location extremely convenient for your needs! As you mentioned, there is an abundance of dining options around - there are hundreds within a five minute walk of our front door! We also have excellent public transport connections, with Leicester Square, Charing Cross, Embankment and Covent Garden stations all located within 7 minutes of our location!With regards to the pillows, I just wanted to let you know that we do have a few other pillow options available to our Residents, including hypoallergenic and foam. The next time you stay with us, please let us know your preference and we will be more than happy to arrange the correct pillows for your room!Michelle, it is truly wonderful to know that you find our hotel comfortable and clean, and that you find the minikitchen available in each room extremely useful. Providing a comfortable and well-appointed environment is a top priority for us, and we're thrilled that you recommend others to stay with us.We look forward to hosting you again, Michelle, for another excellent stay!

8/10 Good

Neil

Stayed 1 night in Jan 2024
Response from Tommy on 16 Jan 2024
Dear Neil,Thank you for leaving us a review and staying with us at The Resident Covent Garden. We hope that you have enjoyed your stay with us. If you are ever in need of any help. Please do come to see us, as we are here to help. We also hope to make a difference for your next future stay.Kind regards,Tommy - Reception Team

10/10 Excellent

Josip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and really appreciated the early check in and check out as an Expedia VIP
Stayed 2 nights in Jan 2024
Response from Tommy on 16 Jan 2024
Dear Josip,Thank you for leaving us a review and staying with us at The Resident Covent Garden. We are glad that you liked the location. Which is one of the good points to stay at, as we are located at the heart of London, surrounded with museums, theatres and restaurants attraction around. We hope to see you again for your next future stay.Kind regards,Tommy - Reception Team

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 6 nights in Dec 2023
Response from Tommy on 8 Jan 2024
Dear Matthew,Thank you for staying with us at The Resident Covent Garden and thank you for also leaving us a great review. We hope we were able to meet your expectations and also hope to make a difference for your next future stay. Thank you for the kind message to our team.Kind regards,Tommy - Reception Team

10/10 Excellent

HO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and helpful, our family celebrated our New year. we enjoyed the stayed here
Stayed 3 nights in Dec 2023
Response from Tommy on 16 Jan 2024
Dear Ho,Thank you for leaving us a review and staying with us at The Resident Covent Garden. We are glad that you have had an enjoyable stay with us, and thank you for your kind words to our team members as well. We hope that you have had a good new year, and also hope to see you again for your next future stay.Kind regards,Tommy - Reception Team

10/10 Excellent

Sziszi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with lovely staff
We had a very nice stay over the Christmas period. We got engaged in the hotel on the 23rd. Johanna and Arfa made sure that we celebrated properly with a kind gift from the hotel. Thank you ladies, you made our stay very special!
Stayed 1 night in Dec 2023
Response from Tommy on 8 Jan 2024
Dear Sziszi,Thank you very much for staying with us at The Resident Covent Garden. Thank you so much for the high rating review. We are happy that we were able to meet your expectation when staying with us, and we hope that we can continue to exceed your expectation. Thank you for mentioning our team colleague Johanna and Arfa. They are really grateful for you remembering their names. They are a important part of our team and a valued member of the family. We hope to see you again for your next stay.Kind regards,Tommy - Reception Team

10/10 Excellent

Qian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Service are super!
Stayed 4 nights in Dec 2023
Response from Brendan, Duty Manager on 30 Dec 2023
Dear Qian,Thank you for choosing us at The Resident Covent Garden for your recent stay in London and for taking the time to share your excellent experience with us! We truly appreciate your perfect rating and your lovely words.I am delighted to see that you found our enjoyed our team and their service! Providing exceptional service and ensuring our guests feel well taken care of are our top priority, and your feedback is truly rewarding to us.Qian, should your travels ever bring you back to London, we would be honoured to have the opportunity to welcome you back to The Resident Covent Garden for another excellent stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem perfect for exploring the city
From the moment we arrived the staff were exceptionally friendly and welcoming. The location is fantastic for exploring so much of London. The king bed was super comfortable and the shower was amazing. The kitchenette in the room was an added touch not usually found in a London hotel room and had fridge, microwave, coffee machine with complimentary pods and tea, and a filtered water tap. There were even nightly evening drinks in reception (complimentary) although we didn’t get the time to join. Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Mahima on 27 Dec 2023
Dear Kelly, Thank you so much for taking the time to leave us a glowing 10/10 review on Expedia! We are thrilled to hear that you had such a positive experience during your stay with us. I completely agree with you, our location is indeed unbeatable. We are glad to hear that you loved our mini kitchen. It is an amazing addition to our rooms. Evening drinks are the perfect way to engage with all our guests and we always loved to have them at reception. Our team works hard to ensure that every aspect of your experience meets or exceeds your expectations, from the comfort of our accommodations to the quality of our service. Your kind words serve as a great source of motivation for the entire team, and we truly appreciate your recognition of our efforts. I very much look forward to welcoming you back soon.Wishing you a Merry Christmas and a Happy New YearKind Regards

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Charing Cross station and to Covent Garden theatre district.
Stayed 2 nights in Dec 2023
Response from Tommy on 25 Dec 2023
Dear Donald,Thank you for staying at The Resident Covent Garden and thank you for also leaving us a review of your stay. We are happy that you loved the location as the hotel is located at the heart of London. We hope to see you again in the future.King regards,Tommy - Reception Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tommy on 25 Dec 2023
Dear Michael,Thank you for staying with us at The Resident Covent Garden, and thank you for the review. We hope that we were able to meet your expectation when staying with us, and we hope that we can make a difference for your next future stay.Kind regards,Tommy - Reception Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a single night stay but you can see why there are so many positive reviews. Perfect location, quiet (surprisingly so), clean and comfortable. And with excellent customer service. Will definitely be back.
Stayed 1 night in Dec 2023
Response from Tommy on 25 Dec 2023
Dear Guest,Thank you very much for staying with us at The Resident Covent Garden. Thank you so much for the high rating review. We are happy that we were able to meet your expectation when staying with us, and we hope that we can continue to exceed your expectation. We hope to see you again for your next stay.Kind regards,Tommy - Reception Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful area and hotel. The staff wrote a personalized thank you note, which was incredibly kind! Loved that! Some more amenities would be nice, but this is London and there’s only so much space. I’d definitely recommend and return.
Stayed 1 night in May 2023
Response from Brendan, Duty Manager on 15 Dec 2023
Dear Daniel,Thank you for choosing The Resident Covent Garden for your recent stay in London and for sharing your positive experience. We appreciate your perfect rating and your kind words.We're delighted to see that you found our hotel and the surrounding area wonderful. We are very proud of our excellent, central location in Covent Garden. Providing a positive and memorable experience is a top priority for us, and we love that you enjoyed our handwritten and handdrawn welcome note!Daniel, we look forward to having the opportunity to welcome you the next time you return to London for another fantastic stay!

10/10 Excellent

James V

Liked: Cleanliness, staff & service, property conditions & facilities
AN EXPERIENCE ONE LOOKS FOR WHILE VISITING THE CHARMING ENGLISH COUNTRYSIDE
Stayed 3 nights in Dec 2023
Response from Brendan, Duty Manager on 15 Dec 2023
Dear James,Thank you for choosing us at The Resident Covent Garden for your recent trip to London and for sharing your amazing experience with us. We are truly delighted to receive such a glowing review and appreciate your perfect rating!We're overjoyed to hear that your experience with us resembled the charm of the English countryside. Providing a delightful and memorable experience is a top priority for us, and we're thrilled that we contributed to your visit in such a positive manner. Our windows are all triple-glazed, so the rooms are silent from the outside noise! James, it was a pleasure hosting you and your friends on your excursion to London. We would love to see you again at The Resident Covent Garden the next time you return to our beautiful city for another excellent stay!

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous little hotel in prime location
Fabulous stay right in the heart of Covent Garden! Such a good location, really nice room, quiet, all the needed amenities and AMAZING shower!
Stayed 2 nights in Dec 2023
Response from Brendan, Duty Manager on 8 Dec 2023
Dear Ronan,Thank you for choosing us at The Resident Covent Garden for your recent visit to London and for taking the time to share your fabulous experience with us. We are delighted to receive your perfect rating of and your lovely review.I am delighted to see that you had a fabulous stay with us and enjoyed our location right in the heart of Covent Garden. We aim to provide easy access to the best that London has to offer, and we're pleased it added to the overall enjoyment of your visit. Our close proximity with four London Underground stations, as well as many bus stops, allows our Residents to enjoy complete access to the city.We're thrilled that you found your room to be nice and quiet and with all the needed amenities. Ensuring a comfortable and well-equipped environment is a top priority for us, and I am pleased to see that we have succeeded in our efforts.And of course, we're especially delighted that you enjoyed the fantastic shower. We understand the importance of a refreshing shower to start or end your day, and it's fantastic to know that it contributed to the success of your stay. As you have discovered, there is a reason why many Residents rave about them!Ronan, should your travels return you to London, we look forward to having the opportunity to welcome you back to The Resident Covent Garden for another fabulous stay.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with mini kitchen. Shame there was no restaurant.
Stayed 3 nights in Nov 2023
Response from Heloisa on 28 Nov 2023
Dear Patricia, Thank you for your kind review! We really value our guests' feedback. I'm so pleased you appreciated our mini kitchenettes, which each of our rooms have. We think it is so important to have some autonomy when you are away from home, so we ensure each guest has the Brita filtered water taps, a Nespresso machine, kettle, microwave and mini fridge - as well as crockery and silverware. We understand that there are so many great restaurants and bars around the hotel, that we wish our guests to be able to explore the area with our help and recommendations. Patricia, thank you again for your kind words and we hope very much to have you back again soon! Best wishes, Heloisa - Reception Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to restaurants, theatres, shops
Stayed 12 nights in Nov 2023
Response from Heloisa on 28 Nov 2023
Dear Mark, Thank you for choosing The Resident Covent Garden for your recent trip to London and for taking the time to share your positive experience with us. We are delighted to receive your rating and review. Our central location in the Covent Garden area aims to provide easy access to shops and restaurants, and we're pleased to know that it contributed to the enjoyment of your stay. We are within walking distance of four London Underground stations and many bus stops, allowing our Residents to have easy transport links to the entirety of the city! Of course, one does not need to travel far to enjoy all there is in Covent Garden - one hardly needs to leave our wonderful neighbourhood to experience London! Should your travels ever bring you back to our city, we hope that you will consider staying with us again. We look forward to the opportunity to welcome you back to The Resident Covent Garden for another great stay! Kind regards, Heloisa - Reception Team

10/10 Excellent

SUSIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
Fantastic. 5 star service. Great location and everything was great. Cannot speak highly enough about the staff
Stayed 4 nights in Nov 2023
Response from Brendan, Duty Manager on 23 Nov 2023
Dear Susie,Thank you for choosing us at The Resident Covent Garden for your recent visit to London and for taking the time to share your wonderful experience with us. We are thrilled to receive your perfect rating and your lovely feedback.We're delighted to read that you found everything to be great, from the service from our team to our excellent location. Providing exceptional service and ensuring a memorable stay for our Residents are our top priorities, and it warms our hearts to know that we hit the mark in these aspects.We truly appreciate your high praise for our team. I will be sure to pass along your kind words to our entire team.Susie, we would love to have you stay with us again the next time you return to London! We look forward to having the opportunity to welcome you back to The Resident Covent Garden for another fantastic stay.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Nov 2023
Response from Eva Rodriguez on 18 Nov 2023
Dear Alex,Thank you very much for sharing your experience!How nice is to hear that you enjoyed at The Resident Covent Garden!The whole team wants to say a big thank for your kind comment!!! We are thrilled to learn that the service reached your expectations :)We hope that you liked your room and our beautiful neighbourhood so, we will have the opportunity of welcoming you back ;)Warmly,Eva Rodriguez.Reception team.

10/10 Excellent

Maria Luisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights and loved it. Loved our room and the kitchenette with Nespresso & a filtered water tap.
Response from Eva Rodriguez on 18 Nov 2023
Dear Maria Luisa,Thank you very much for sharing your experience with us!!We are delighted that you had a great time at The Resident Covent Garden.It is lovey to learn that the mini-kitchen was a help to make the most f your stay. Definitely, to have a nice coffee in the morning and filtered water is a nice extra :)We hope that you have enjoyed in your room and that you have found our location convenient for your plans in London.Maria Luisa, it will be a pleasure to have you back in the future :)Warmly,Eva Rodriguez.Reception team.

10/10 Excellent

Mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable. Very convenient . Mini kitchenette is perfect.
Stayed 1 night in Nov 2023
Response from Eva Rodriguez on 18 Nov 2023
Dear Mitsuko,Thank you very much for sharing your thoughts with us!!We are delighted to read that you had a nice time at The Resident Covent Garden!!It is great to know that the mini-kitchen was useful during your stay. We hope that the tea/coffee facilities and the Brita filter water helped you to have a more pleasant time :)We hope that the location of our property has been convenient for your plans in London.Mitsuko, thank you very much for taking the time to let us know how was your stay with us and we hope to have the opportunity of welcoming you in the future!Kindly,Eva Rodriguez.Reception team.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and wonderful location!
The room was well appointed and clean, with a big bathroom. The mini kitchen allowed us to store small snack items and beverages and make tea while relaxing in the room. Beds were very comfortable. The hotel itself is centrally located, which allowed us to walk to most sites, stores and the theatre. The staff was very friendly and welcoming. We would definitely stay at Resident Covent Garden again!
Stayed 4 nights in Nov 2023
Response from Brendan, Duty Manager on 15 Nov 2023
Dear reviewer,Thank you for choosing us at The Resident Covent Garden for your stay and for taking the time to share your wonderful experience. We are thrilled to receive your perfect rating of 10/10 and see your lovely words in your positive review.We're delighted to read that you found your room well-appointed and clean, with a spacious bathroom. The inclusion of a mini kitchen is designed to enhance your comfort, and we're glad you found it convenient for storing snacks, beverages and making tea in the comfort of your room. Comfortable beds are essential for a restful stay, and we're pleased that you enjoyed a good night's sleep.Our central location aims to provide easy access to various sites, stores, and theatres, and it's wonderful that you found it convenient for exploring the city on foot. We are within walking distance of four London Underground stations, providing our Residents excellent access to the entirety of the city!Your kind words about our team being friendly and welcoming are greatly appreciated. We take pride in creating a warm and hospitable atmosphere for our guests, and your feedback is a testament to our dedication. I will pass on your wonderful comments to the entire team, as we all like to know when we've done our jobs well!We look forward to the opportunity to welcome you back to The Resident Covent Garden for your next excellent stay in London!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Location near to central London
Stayed 1 night in Nov 2023
Response from Brendan, Duty Manager on 16 Nov 2023
Dear John,Thank you for choosing The Resident Covent Garden for your recent visit to London and for taking the time to share your feedback. We truly appreciate your excellent rating!We're pleased to see that you found our hotel's location near central London to be convenient for your needs. Our central location is designed to offer easy access to various attractions and amenities, providing a seamless experience for our Residents. We are located within a seven minute walk of four London Underground stations and many bus stops, providing our Residents complete access to the city!John, it was fantastic having you stay with us. Should your travels ever bring you back to our wonderful city, we hope to have the honour of hosting you again for another great experience.

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brendan, Duty Manager on 1 Dec 2023
Dear Joseph,Thank you for choosing The Resident Covent Garden and for giving us a perfect rating. We appreciate you taking the time to share your feedback with us!I am delighted to see that you had an excellent and comfortable stay with us. Should your travels ever return you to London, we would be honoured to have the opportunity to host you again for another fantastic stay!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Brendan, Duty Manager on 11 Nov 2023
Dear Nick,Thank you for choosing to stay with us at The Resident Covent Garden for your recent visit to London and for taking the time to leave us a perfect rating. We appreciate your feedback, and we're delighted to learn that your experience with us was without fault.Your satisfaction is our top priority, and we're pleased to hear that there were no issues during your stay. We strive to provide a comfortable and enjoyable environment for all our guests, and your positive feedback encourages us to continue doing what we do best: delivering exceptional service!Should your future travels bring you back to London, we would be honoured to host you again at The Resident Covent Garden for another fantastic stay.

10/10 Excellent

Hilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean, comfortable, centrally located, and had great customer service. The only thing that could have been better would have been an included hot breakfast. But the kitchenette was equipped with coffeemaker, coffee, fridge, microwave, dishes, and utensils. We were even greeted with a complimentary bottle of wine upon our arrival. Great shower and huge towels. Would definitely stay here again.
Stayed 9 nights in Oct 2023
Response from Brendan, Duty Manager on 5 Nov 2023
Dear Hilton,We want to extend our heartfelt thanks for choosing to stay at The Resident Covent Garden for your recent visit to London and for taking the time to share your feedback. It's wonderful to see that you had a peaceful, clean, and comfortable stay with us. We take great pride in providing a serene and welcoming environment for our Residents, and we're thrilled that you enjoyed the quality of your stay.Our central location indeed offers easy access to London's attractions. Located in the West End, we have many theatres and restaurants available within a stone's throw of our doorstep. We also are located in close proximity to three London Underground stations, providing our Residents excellent access to the rest of the city.It's also fantastic to know that you enjoyed our excellent rainfall shower and the size of our towels. Your positive feedback is greatly appreciated. It's heartwarming to know that you found our team's customer service to be exceptional. We truly value your feedback as it helps let us know what we are doing correctly!Regarding breakfast, while we don't offer an included breakfast, we do provide breakfast delivery from a local coffeeshop, giving our Residents an extra breakfast option alongside our well-equipped minikitchen.Hilton, it was wonderful having you and your partner during your travels. Should your journeys ever allow you to return to London, we would be honoured to have the opportunity to host you both again for another wonderful stay!