Terrace/patio

Reviews of The Laslett Hotel

4.5 out of 5
The Laslett Hotel
8 Pembridge Gardens, Notting Hill, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 279 out of 406 reviews" "
Rating 8 - Good. 98 out of 406 reviews" "
Rating 6 - Okay. 21 out of 406 reviews" "
Rating 4 - Poor. 5 out of 406 reviews" "
Rating 2 - Terrible. 3 out of 406 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James, Cheltenham

Stayed 1 night in Apr 2024

8/10 Good

francis

Liked: Cleanliness, property conditions & facilities
Had a great stay very nice rooms , hotel is located conveniently to park and tube station
Stayed 1 night in Apr 2024
Response from Faye on 13 Apr 2024
Dear Francis, We are so pleased to read that you had an enjoyable stay with us, loved your room and our location was the epitome of perfect for all your plans. We hope to welcome you back in the near future! Best wishes,Faye & The Laslett Team

8/10 Good

Mersedeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, cute rooms but no room upgrades or any perks.
Stayed 3 nights in Apr 2024
Response from Décio & The Laslett Team on 6 Apr 2024
Hi Mersedeh,Glad to see you enjoyed the Team and rooms!Please note you did not receive a room upgrade as you had booked for the top room category already (Master Bedroom Suite), and therefore there is nothing else to upgrade you to, and as for the perks, we did apply the 20% off Food and Beverage (once per stay).We hope to see you again sometime soon!

10/10 Excellent

kostas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Laslett on 19 Mar 2024
Dear Kostas, Thank you so much for the amazing scores. We hope you had a wonderful time with us and hopefully we can welcome you back to The Laslett very soon!Best wishes,Faye and The Laslett Team

10/10 Excellent

Masako

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Décio & The Laslett Team on 27 Jan 2024
Hi Masako, thank you for your rating, it is much appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Décio & The Laslett Team on 31 Dec 2023
Hi Traveler,Thank you for your rating, much appreciated!

8/10 Good

caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in great location, so convenient to underground, shops, Kensington Park. Some traffic noise. Super clean, super comfy bed, nice toiletries. Staff were lovely - super helpful. Because of style of property, public areas are a bit cramped.
Stayed 2 nights in Dec 2023
Response from Décio and The Laslett Team on 15 Dec 2023
Hi Caroline,Thank you for your feedback, glad to see your enjoyed your stay overall, and hope to see you back with us again sometime soon.

10/10 Excellent

isabelle

Stayed 4 nights in Dec 2023
Response from Décio and The Laslett Team on 14 Dec 2023
Dear Isabelle,Thank you for your lovely rating, much appreciated!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed atmosphere and friendly staff
Stayed 2 nights in Dec 2023
Response from Décio & The Laslett Team on 9 Dec 2023
Hi Charles,Thank you for your lovely feedback, we appreciate it very much.Looking forward to seeing you at The Laslett sometime soon again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Décio and The Laslett Team on 22 Nov 2023
Hi Christopher,Thank you for your rating, he hope you had an enjoyable stay with us!

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Décio and The Laslett Team on 29 Oct 2023
Hi Ann Marie,Thank you for your rating, he hope you had an enjoyable stay with us!

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream team
What a lovely gem of a hotel. Location, room, cleanliness etc. were all very good (even the lower ground floor room was fine), but the team was what really set my stay apart. They were absolutely fantastic. I have not seen a friendlier, warmer team from start to finish. Will come again - especially for the lovely team!
Stayed 2 nights in Oct 2023
Response from Décio and The Laslett Team on 27 Oct 2023
Hi Tobias,What great feedback, we are so very humbled! It is amazing to read the Team made such a positive impact on your stay, we could have wished for nothing better.We really hope to be able to welcome you back in our Notting Hill corner sometime very soon for another wonderful time!

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Décio and The Laslett Team on 27 Oct 2023
Hi Asia,Thank you for your rating, he hope you had an enjoyable stay with us!

10/10 Excellent

elisabet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so cute , location fabulous and the staff the friendliest and helpful!
Stayed 3 nights in Sep 2023
Response from Décio & The Laslett Team on 1 Oct 2023
Hi Elisabet,Thank you for your amazing feedback, a great thank you from all of us!

10/10 Excellent

Jeffery, Edmonds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is relatively quiet and elevated. Had quick access to the urban areas via the notting hill gate Tube stop located 100 meters from the hotel. Maybe three blocks to Hyde park as well. Our room was large, clean, and very comfortable for leisure, but would also be quite suitable for a business trip. Friendly and attentive staff, who seem to enjoy each other and serving their guests.
Stayed 4 nights in Sep 2023
Response from Décio & The Laslett Team on 1 Oct 2023
Hi Jeffery,Thank you for your feedback, great to see the Neighbourhood was such a great place to stay!On behalf of the entire Laslett Team, a big thank you!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff were amazing. Location is central and close to the tube with a lot of charming shops and restaurants.
Stayed 3 nights in Sep 2023
Response from Décio & The Laslett Team on 1 Oct 2023
Hi Vivian,Thank you for your comments, great to see you enjoyed the stay and the Neighbourhood so much!Hope to see you again sometime soon.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, friendly, clean. Beautiful hotel!
Stayed 1 night in Aug 2023
Response from Décio & The Laslett Team on 29 Aug 2023
Hi AnnieThank you for your rating, it is much appreciated!Great to see we hit the major points in making your stay the best it could be, and hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Décio & The Laslett Team on 29 Aug 2023
Hi Daniel,Thank you for your rating, it is much appreciated!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the model of a boutique hotel in a big city. Highly accessible (Notting Hill Gate Tube Station easily connects to major lines throughout London) it is a great location to explore the city and then come back to a very welcoming staff and environment. Would not hesitate to recommend this to any of my friends.
Stayed 4 nights in Aug 2023
Response from Décio & The Laslett Team on 29 Aug 2023
Hi Robert,Lovely praise, thank you ever so much!Great to see your stay was as wonderful as it could have been and that you enjoyed our Neighbourhood.Looking forward to seeing you again in our corner of Notting Hill!

8/10 Good

osi, beverly hills

Travelled with group
Liked: Property conditions & facilities
The hotel is intimate and clean feels very boutique, the room are small but the shower are nice. The bottom floor rooms feels sophisticated .
Stayed 4 nights in Aug 2023
Response from Décio & The Laslett Team on 29 Aug 2023
Hi osi,Thank you for your feedback, it is much appreciated.Glad to see some appreciation for our amazing property.Looking forward to accommodate you again soon.

10/10 Excellent

mary, Los Angeles

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved this hotel. It was cute clean and in a great location.
Stayed 6 nights in Jun 2023
Response from Décio & The Laslett Team on 19 Aug 2023
Hi Mary,Thank you for your great feedback, it is much appreciated!Looking forward to seeing you at The Laslett sometime soon.

10/10 Excellent

Roanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Décio & The Laslett Team on 22 Jul 2023
Hi Roanne,Thank you for your rating, most appreciated!Looking forward to seeing you again in Notting Hill.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, excellent breakfast, knowledgable staff
Stayed 4 nights in Jul 2023
Response from Décio & The Laslett Team on 22 Jul 2023
Hi Valerie,Thank you for your lovely feedback, we really appreciate it!Looking forward to seeing you again in Notting Hill sometime soon.

6/10 Okay

Caroline

Stayed 2 nights in Jul 2023
Response from Décio & The Laslett Team on 22 Jul 2023
Hi Caroline,Thank you for your feedback, and hoping to see you again sometime soon for a better experience.

10/10 Excellent

Janee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Wimbledon
We had a charming stay at the Laslett. The restaurant serves great food, the room was spacious for London (master suite) and was quite comfortable. Service was excellent - they accommodated morning coffee sent to our room, and a late check out without fuss. Location is fantastic, tube on the corner with two main lines running. We went to Wimbledon and got there via a quick ride. I would love to go back!
Stayed 4 nights in Jul 2023
Response from Décio & The Laslett Team on 22 Jul 2023
Hi Janee,Thank you very much for your lovely feedback, we really appreciate it!Hoping to see you again next year for another amazing Wimbledon.

8/10 Good

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel in Notting Hill. Great access to the tube. Friendly service. No fitness center on site. Has a bar and food service.
Stayed 3 nights in Jun 2023
Response from Décio and The Laslett Team on 17 Jun 2023
Hi Sophia,Thank you for your feedback, good to see you enjoyed your stay and our location. Hope to see you again sometime soon!

10/10 Excellent

nevneka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great location, staff were all so welcoming and helpful, beautiful accommodation, wonderful experience, love the outdoor seating at the front.
Stayed 3 nights in Jun 2023
Response from Décio and The Laslett Team on 17 Jun 2023
Hi Nevneka,Great to see you enjoyed your stay and the Terrace! It is especially lovely out there when the London sun comes out.Looking forward to seeing you sometime soon again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay in the Notting Hill area of London. The staff, room and location are all perfect. They really take hospitality to a very pleasant and positive extreme. Highly recommend.
Stayed 2 nights in Jun 2023
Response from Décio and The Laslett Team on 17 Jun 2023
Hi David,Thank you very much for your lovely feedback! Great to see the Team made such a positive impact on your stay. We hope to be able to welcome you back sometime soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was so clean, and the location was PERFECT! Staff is very helpful. I want to stay here again!
Stayed 3 nights in Apr 2023
Response from Décio & The Laslett Team on 4 Jun 2023
Dear Shannon,Thank you so much for your lovely feedback, it is much appreciated and we are very much looking forward to seeing you again for another Notting Hill stay!

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was an expensive one night stay for us. We were expecting a king size bed but it was a double. The room was nice but we didn’t have a view. It was quiet except for the fridge. The en-suite was lovely. Immaculately clean. There were no tea making facilities in the room which I expect at a basic level. There were coffee’s but I like tea. The breakfast was one of the nicest we have ever had. Top quality produce and aesthetically pleasing. The staff were lovely, professional and helpful. I would stay here again but it was expensive for a small double room.
Response from Décio & The Laslett Team on 1 May 2023
Dear Joanne,Thank you for sharing your experience with us.We’re happy to hear that you appreciated our cleanliness standards, the delicious breakfast, and the friendly Team. We apologize for any misunderstanding about the bed size and for not meeting your expectations with the view and in-room tea facilities. We have noted this and will keep it in mind for your next stay.Your feedback is valuable to us as we work to improve our guest experience.We hope to have the opportunity to welcome you back for another stay in our Neighbourhood!

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2023
Response from Décio & The Laslett Team on 4 Jun 2023
Hi Daniel,Thank you so much for your rating!Hoping to see you again at The Laslett

8/10 Good

Andrew

Stayed 2 nights in Apr 2023
Response from Décio & The Laslett Team on 13 May 2023
Hi Andrew,Thank you for your score, we hope you enjoyed your stay!

10/10 Excellent

Horace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. Breakfast was a treat.
Stayed 3 nights in Apr 2023
Response from Décio & The Laslett Team on 24 Apr 2023
Hi Horace,Thank you for your feedback, much appreciated.Glad so see you enjoyed the Team and our delicious breakfast!Very much looking forward to seeing you at The Laslett sometime soon.

10/10 Excellent

kathleen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Décio & The Laslett Team on 29 Apr 2023
Hi Kathleen,Thank you for your rating, glad to see you enjoyed your stay with us at The Laslett. Looking forward to seeing you again soon!

10/10 Excellent

russell

Stayed 7 nights in Jan 2023
Response from Décio & The Laslett Team on 6 Mar 2023
Hi Russell,Thank you for your great score, we hope you enjoyed your stay with us.

10/10 Excellent

Andrew, Port Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in a Double Spare room at the Laslett exceeded expectations. While not an enormous space, the Double Spare room & bathroom were very quaint (matching the Notting Hill neighborhood) & clean. There was still more than enough space for our 2 small carry-ons. The hotel itself is quite modern & the service fantastic. We look forward to returning.
Response from Faye on 30 Jan 2023
Dear Andrew, Thank you so much for such a lovely review, we are extremely happy that you had a wonderful experience with us and loved everything about your room and stay. We can't wait to welcome you both back!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Décio & The Laslett Team on 6 Mar 2023
Hi Adam,Thank you for your great score, we hope you enjoyed your stay with us.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay at The Laslett
What a delightful hotel! We were absolutely thrilled with the accommodation. Great location. Beautiful room (although smaller). Fantastic staff and restaurant! Only issue was that our stay was so short. Will absolutely stay here again.
Stayed 1 night in Dec 2022
Response from Décio & The Laslett Team on 19 Jan 2023
Hi Christina,Thank you for sharing your lovely feedback about your recent stay at The Laslett.We are delighted to hear that you found our rooms, Team, restaurant, and location to be great, it is always good to have so many compliments!We do hope to have the opportunity to host you again in the future for a longer stay. We look forward to welcoming you back!

10/10 Excellent

G G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Quiet London Location
Quiet location close to the cube. Great experience and service.
Stayed 4 nights in Dec 2022
Response from Décio & The Laslett Team on 6 Jan 2023
Hi GG,Thank you for your great feedback, we very much appreciate it.Hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in beautiful Notting Hill
Great hotel in beautiful Notting Hill. Everything was at the highest level. The underground was 3 minutes walk away. Thanks a lot!
Stayed 4 nights in Dec 2022
Response from Team at The Laslett on 29 Dec 2022
Dear Traveler, Thank you so much for your kind words, they are truly appreciated by us all! We hope to welcome you back in the near future and wish you a Happy New Year!

10/10 Excellent

Richard S, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Laslett last weekend. Great hotel and location. Staff very friendly and helpful. Highly recommend.
Response from Team at The Laslett on 29 Dec 2022
Dear David, Thank you for the 5 star review! We appreciate the kind words about our staff and we can't wait to welcome you back in the near future!

10/10 Excellent

Kimberlie

Stayed 6 nights in Dec 2022

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is steps away from the subway station and Portobello Road market. Excellent staff.
Stayed 4 nights in Oct 2022
Response from Décio & The Laslett Team on 8 Nov 2022
Hi David,Thank you for your lovely feedback, much appreciated!Hoping to see you again sometime soon.

10/10 Excellent

kostas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super clean, cozy, relaxing, excellent location excellent service brilliant staff
Stayed 1 night in Oct 2022
Response from Décio & The Laslett Team on 8 Nov 2022
Hi Kostas,Thank you so much for your amazing feedback, it is much appreciated.Looking forward to seeing you sometime soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant time and folks working here were great
Stayed 4 nights in Oct 2022
Response from Team at The Laslett on 21 Oct 2022
Dear Robert, Thank you very much for taking the time to complete our survey following your most recent stay at The Laslett. Guests’ feedback means the world to us and we truly appreciate your contribution and kind words. We very much look forward to welcoming you back in the near future! Warm RegardsThe Team at The Laslett

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. The team allowed us to change our travel plans without penalty when our travel plans changed. Wonderful hospitality!
Stayed 4 nights in Sep 2022
Response from Stan Minchev on 9 Oct 2022
Hello, Thank you very much for taking the time to complete our survey following your most recent stay at The Laslett. Needless to say, we were absolutely delighted to read that you had an enjoyable stay with us. We very much look forward to welcoming you back in the near future!Have a wonderful rest of your day and fantastic next week! Warm Regards,Stan MinchevGuest Services Manager

4/10 Poor

James

Business traveller
Disliked: Room comfort
Significantly over-priced, very poor nights sleep
Really not at all worth the price. Yes the location is good, rooms are dated, bed and pillows very uncomfortable, air con very noisy, traffic outside noisy.
Stayed 1 night in Sep 2022
Response from Décio & The Laslett Team on 17 Sept 2022
Hi James,We are sorry to hear your experience did not meet your expectations. We will certainly take your comments into consideration to improve ourselves.Unfortunately, it seems our bespoke Hypnos bed and pillows did not satisfy your needs for comfort and sleep, our apologies. We will use your feedback when the need to replace them presents itself, as sleep is the most prized aspect of any hotel stay.We hope to be able to welcome you once again to The Laslett in the future.

6/10 Okay

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Not worth the price. Zero benefits. Nice staff.
Stayed 4 nights in Sep 2022
Response from Décio & The Laslett Team on 17 Sept 2022
Hi Martin,We are sorry to hear The Laslett did not meet your expectations. Due to the high season our rates were higher than average, a lot of demand in September.We would love to welcome you back in the future at The Laslett, and we hope to see you again.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Exceptionally friendly and welcoming staff. Ideal location and easy to get to. The room was well equipped and very clean. We would definitely stay again.
Stayed 1 night in Aug 2022
Response from Thomas Fees on 10 Aug 2022
Dear Anne, Thank you for taking the time to leave us a review! They are so helpful to us to know where we are working well, and where we can improve. With this being said, I'm so glad that you enjoyed your time with us! Thank you for your kind words about us, the team, it really means a lot to us! We very much look forward to welcoming you back! All the best, Thomas Fees Guest Relations Manager

10/10 Excellent

Denis K, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at the Laslett. The staff were all welcoming, attentive and knew about us each time we arrived. Also misplaced my room key at one point and they made a new one with ease. The room was quite comfortable and very well modeled, the air conditioning was welcomed given how hot it was outside. They have a lively restaurant and patio seating although we did not have a chance to try it the food smelled and looked wonderful each time we passed by. The hotel is also right around the corner from the notting hill tube station which makes it a breeze to get around via the district and circle lines as well as the central line. Make sure and explore the surrounding area there also some great places to eat! We would definitely stay with the Laslett on a future trip!
Stayed 4 nights in Aug 2022
Response from Décio & The Laslett Team on 17 Sept 2022
Hi Denis,Thank you so much for your amazing comments! It was a pleasure having you with us, and we do hope to be able to welcome you again for another wonderful stay (and perhaps a snack or two on our terrace!).