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Reviews of The Jade

3 out of 5
The Jade
52 Hogarth Road, Earls Court, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 156 out of 531 reviews" "
Rating 8 - Good. 242 out of 531 reviews" "
Rating 6 - Okay. 88 out of 531 reviews" "
Rating 4 - Poor. 26 out of 531 reviews" "
Rating 2 - Terrible. 19 out of 531 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Vaikkun

Liked: Cleanliness
Disliked: Property conditions & facilities
Despite the Toilet not working and having to use the staff toilet, the room was clean, quiet and spacious.
Stayed 1 night in May 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Room must be newly renovated. Very smart and clean. Appreciated that there was a window to open. Small kitchen facilities with plates, cutlery and a kettle. Can't fault this place. Stayed for 5 days
Stayed 4 nights in Apr 2024
Response from The Jade Hotel on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chef

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Atmosphere and ambience. All amenities are provided which is surprisingly.
Stayed 1 night in Apr 2024
Response from The Jade Hotel on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tom

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Prob good that I only needed one night.
Functional stay, really just needed a bed for the night and this hotel meets the budget and location criteria. Only problems was the room was pretty tired with seemingly worn and dirty walls, patched up furniture and broken shelving. Shower also didn’t work properly as no cold water so you had a 20 second window at the start to wet and wash before the water became scalding. But the linen was clean and tbh, I didn’t need much for that night.
Stayed 1 night in Jan 2024

10/10 Excellent

Jurate, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 7 nights in Dec 2023

10/10 Excellent

othman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Farah

Liked: Staff & service, amenities, property conditions & facilities
Could be cleaner. The pillow could be better. There’s a lot of sounds of pipes creaking through the night. Other than that, it was a lovely stay. The room was bigger than I was expecting. The staff were very kind. Thanks!
Stayed 3 nights in Dec 2023

6/10 Okay

John

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were very friendly. Nevertheless, rooms are not at all up to the same standard as shown in the pictures. Would not stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, very comfortable and spotlessly clean. Having a microwave and fridge in the room is very welcome indeed.
Stayed 3 nights in Nov 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Room was OK nothing special
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Stayed 6 nights in Oct 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Andrew

Liked: Staff & service
Pros: very close to a train station, affordable, not far from Central London, has an elevator (not always a guarantee in London), room had an AC unit Cons: room was quite tiny, hallways could use some updating/repairs, pillows were like BRICKS
Stayed 5 nights in Aug 2023

10/10 Excellent

Davorka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is extremely close to the Underground station Earl's Court. Many shops and cafes nearby, within a 2 minute walking distance, close to Hyde Park and within walkable area of many museums such as National History and Science Museum. The staff was very friendly and the receptionists were cheery and understanding. The room service was constantly refilling the necessary hygene products and items such as shampoos, shower gels, toilet paper etc. Overall had a very nice experience and if I ever come to the decision to visit London again, I'd like to book the same hotel.
Stayed 8 nights in Aug 2023

8/10 Good

Dale, Edmotnon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not flexible on offering a refund when we needed to check out early. Quite disappointing.
Stayed 21 nights in Aug 2023

8/10 Good

Nicholas

Stayed 2 nights in Aug 2023

6/10 Okay

Mirella

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
then location is excellent and deskmen 24/7 is good also, but my room described as premier single room was so small and the window practically no unexacting it felt very claustrophobic. in need of a good looked after by a handyman as things like toilet seat was not fixed, window curtain falling down walls dirty in room and on stairs carpet worn out ect
Stayed 4 nights in Aug 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Ok place for a night stopover
Stayed 1 night in Aug 2023

8/10 Good

EVANGELIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really good and the receptionist was so polite and smiley. The rooms are quite small but we found everything we needed in the toilet: soap, shampoo, bath foam, conditioner, body lotion, towels, toilet paper. We would definitely go back.
Stayed 1 night in Aug 2023

10/10 Excellent

Alli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked for air conditioning in the hotel before I booked, and they only had a fan. Was a little warm at night, but everything else was great. Such a great location, and the staff is very helpful. Would definitely stay again, just not in the summer.
Stayed 1 night in Aug 2023

10/10 Excellent

Dheeraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and location was great, only a few minutes walk from Earl’s Court tube station.
Stayed 5 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Staff & service
Fab gem in a great location!
Fast check in process and friendly staff, the location is very convenient also. Room was spacious and had everything you needed including a small kitchenette. Lots of tv channels and the bed was comfy.
Stayed 4 nights in Jul 2023

10/10 Excellent

mery

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience… comfortable bed and very clean atmosphere. It’s also a perfect location when it comes to traveling since there’s a train station 2 blocks away.. I felt super comfortable & safe for being my first solo trip

8/10 Good

Margaret

Stayed 6 nights in Jul 2023

6/10 Okay

Yousef

Stayed 4 nights in May 2023

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff
Stayed 3 nights in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem.
We found the Jade was a little gem. Although room was a little small it was very well equipped and spotlessly clean throughout.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although areas of the building need a bit of maintenance it was very clean and comfortable. Slight downside was the sink in the kitchenette didn’t work but the kettle fit into the sink in the bathroom.
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
In a basement room, fairly noisy with nearby tube creating a rumble every few minutes.
Stayed 1 night in May 2023

8/10 Good

Wassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, friendly staff
The hotel is well located and very clean, staff at reception were very friendly. The only negative thing is that the lift is too slow and if your a smoker it will take you ages every time
Stayed 1 night in May 2023

10/10 Excellent

Karen

Stayed 1 night in May 2023
Response from The Jade on 3 May 2023
Thanks so much for sharing your experience with us.Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

8/10 Good

Zane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for price!
Based on price the stay was ok.Nothing special but absolutely fine for this price range.Bit narrow,but as I was only sleeping here,it is ok.Not for longer stay.
Stayed 1 night in Apr 2023
Response from The Jade on 3 May 2023
Thanks so much for sharing your experience with us.Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

4/10 Poor

L

Liked: Cleanliness
Disliked: Room comfort
This three day trip was to do a medical procedure and I really needed to rest but the train passes under the hotel and makes a lot of noise for those who need to rest it is not the right place.
Stayed 3 nights in Apr 2023

8/10 Good

Brenda

Stayed 1 night in Apr 2023
Response from The Jade on 3 May 2023
Thanks so much for sharing your experience with us.Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

10/10 Excellent

Ioana-Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Really nice and comfortable stay, even in December. Really warm and cozy, good services, I highly recommend it!
Stayed 3 nights in Dec 2022

8/10 Good

Jasdeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel was good for a 1 night but it would be beneficial if there were some parking options available. No breakfast but that wasnt a problem as there are plenty of options near by.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Location was superb. Close to subway, shops and restaurants. Room was clean and had a nice decor. It was also spacious and well equipped and the bed was very comfortable. The Lift wasn’t working at the time and the stairs were a bit creaky in places and the remote control could have been a bit cleaner but a nice stay overall.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
meh
People seem clueless
Stayed 1 night in Aug 2020
Response from The Jade on 31 Aug 2020
Thank you for your feedback! you did not mention you name so that we can address the issue

10/10 Excellent

Klas G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Jade on 31 Aug 2020
Thank you for your feedback!

6/10 Okay

Klas G

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2020
Response from The Jade on 31 Aug 2020
Thank you for your feedback!

10/10 Excellent

Jacquie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little hotel
Stayed many times and never disappointed
Stayed 1 night in Mar 2020
Response from The Jade on 31 Aug 2020
Thank you for your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at this property and was placed 4 floors down in the basement that smelled like mould. The elevator was broken and so I had to carry all of my luggage myself down to the room. I purposely made sure I would book a place with an elevator and the listing never mentioned anything about a broken elevator. My room was very small, the window faced out onto a cement wall and there was no microwave in the room as the posting described. Upon requesting a different room, I was informed that the majority of the hotel is not useable due to renovations. Again, this was upsetting as these conditions were never mentioned in the original posting. Overall not a good experience, I would not recommend this hotel to anyone. The only pros were that it was relatively clean and very close to a tube station.
Stayed 4 nights in Feb 2020

8/10 Good

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business trip
Pleasant member of staff at check-in. Hotel being refurbished during my stay. Given room in basement which had been refurbed, so was nice. Okay for a 1 night stay.
Stayed 1 night in Feb 2020
Response from THE JADE on 10 Mar 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very friendly and hotel was clean. The microwave and tea/coffee making facilities were hidden inside the wardrobe which we didn’t discover until the last day in our stay as we didn’t use the wardrobes. It was disappointing to find our double room was two single beds pushed together so you couldn’t lay in the middle of the bed or you fell down a dip. Also the hotel had scaffolding all around it and we were woken up by building work around 9am every morning.
Stayed 2 nights in Feb 2020
Response from THE JADE on 10 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good value
really good room - great size and a microwave too!
Stayed 1 night in Jan 2020
Response from THE JADE on 10 Mar 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sergio Demis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

babymochi, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guy was so nice and pleasant and made everything so easy for us! The staff here is really genuinely sweet! Will definitely stay here again!
Stayed 2 nights in Jan 2020
Response from The Jade on 7 Jan 2020
Thanks for staying with us. We appreciate your feedback!