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Reviews of Smart Hyde Park Inn Hostel

2 out of 5
Smart Hyde Park Inn Hostel
48-50 Inverness Terrace, London, England

Reviews

6.6
Rating 10 - Excellent. 43 out of 258 reviews" "
Rating 8 - Good. 77 out of 258 reviews" "
Rating 6 - Okay. 68 out of 258 reviews" "
Rating 4 - Poor. 39 out of 258 reviews" "
Rating 2 - Terrible. 31 out of 258 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Plamen

Stayed 1 night in Mar 2024

8/10 Good

elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos were deceptive, the private rooms are small but good value, very clean and in a good location.
Stayed 3 nights in Jan 2024

8/10 Good

jaber samy bader

Stayed 13 nights in Jan 2024

6/10 Okay

Isaac

Liked: Cleanliness, staff & service
Pretty much as expected. The staff was fine, the facilities okay, and they do their best to keep it clean. My main issues were with other guests being inconsiderate, but in a room of nine that's to be expected. The only difficulties I had with the hostel itself was the often confusing layout, and an expensive laundry fee with a dryer that doesn't fully dry the clothes.
Stayed 12 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Olowookere

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place i have ever stayed.
Stayed 1 night in Jan 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 2 nights in Nov 2023
Response from Ryan from HPI Team : ) on 17 Nov 2023
Happy you had a good stay and come again : )

10/10 Excellent

Rosemary

Liked: Staff & service, property conditions & facilities
CLose to Metro Bayswater, walkable from Paddington Grocery store close and kitchen had microwave etc
Stayed 1 night in Oct 2023
Response from Ryan from HPI Team : ) on 27 Oct 2023
Hi there happy you had a good stay and thank you for informing fellow travelers of the service we offer. From all of the HPI team we wish you the best and please come again :

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ryan from HPI Team : ) on 8 Aug 2023
Many thanks for the positive review and we would love to have you again : )

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Easy friendly and efficient
Stayed 2 nights in Apr 2023
Response from Ryan from HPI Team. on 14 May 2023
We are so pleased you think so positively of the service we provide and from all of the HPI we would love to have you again : )

8/10 Good

Coralie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my room. It was close to a big window.
Stayed 2 nights in Apr 2023
Response from HPI Team on 24 Apr 2023
We are happy you enjoyed your stay with us and we would love to see you again :)

8/10 Good

Shivoh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from HPI Team on 24 Apr 2023
Thank you for the positive review and we would love to see you again at our hostel :)

10/10 Excellent

mahmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from HPI Team on 24 Apr 2023
Many thanks for the review. We are happy you enjoyed your stay with us and enjoyed the service that we provided. From all of the HPI team we wish you the best and we would love if you returned.

8/10 Good

Jennifer Anne, New York

Great location. Great wifi Electricity. Decor was not great. No recycling. I was told I was too old.
Stayed 13 nights in Sep 2022
Response from HPI Team on 18 Feb 2023
Thank you for your feedback.We are pleased to read you had a nice stay with us.We hope to see you soon !

4/10 Poor

Carolina

Stayed 1 night in Aug 2022
Response from HPI Team on 18 Feb 2023
We are sorry to read you didn't enjoy your stay with us.Regards,

4/10 Poor

Kate

Disliked: Cleanliness, property conditions & facilities
Ok for a night
Had a twin bunk room. Clean room but corridors a bit sticky. Really narrow stairs to top floor. Not suitable for anyone with disabilities as stairs narrow and steep.
Stayed 1 night in Jul 2022
Response from HPI TEAM on 18 Feb 2023
We are sorry to read you didn't enjoy your stay with us.Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite poor
The lockers below the bed is very old and noisy. Each time a person opens them makes loud noise as they are made of heavy iron. Room was also extremely hot without any air con or fan.
Stayed 1 night in Jul 2022
Response from HPI team on 18 Feb 2023
We are sorry to read you didn't enjoy your stay with us.Regards,

8/10 Good

Brandon

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2022
Response from HPI team on 18 Feb 2023
Thank you for your feedback.We are pleased to read you had a nice stay with us.We hope to see you soon !

8/10 Good

stuart

Stayed 2 nights in Jun 2022
Response from Jessie on 11 Jun 2022
Thank you for your review, please consider to stay with us again in the future. :D Regards, HPI team.

6/10 Okay

Jeremy

Stayed 1 night in Jun 2022
Response from Jessie on 11 Jun 2022
Thank you for your review, we hope you consider to stay with us again in the future. Regards, HPI team. Thank you :)

10/10 Excellent

Robert

Stayed 1 night in Apr 2022
Response from HPI team on 13 May 2022
Thank you for your feedback and to rate so high your stay . We hope to see you again soon!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Well located.
Good hostel. The only thing to say is that there is no lift and I had to climb really steep stairs.
Stayed 2 nights in Mar 2022
Response from HPI Team on 18 Feb 2023
Thank you for your feedback.We are pleased to read you had a nice stay with us.We hope to see you soon !Regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from HPI on 23 Mar 2022
Dear guest, thank you for your valuable feedback

4/10 Poor

Jack

Stayed 3 nights in Feb 2022
Response from HPI team on 18 Feb 2023
Thank you for your feedback. We are sorry to read you didn't enjoy your stay with us. Regards, HPI team

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from HPI team on 18 Feb 2023
Thank you for your feedback.We are pleased to read you had a nice stay with us.We hope to see you soon !

4/10 Poor

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever
Booked £12 bed for 3 nights online, going by the pictures alone. Once checked in, went with my several carrier bags and suitcase, the kind thats next size up from a cabin bag. The room was tiny, 3 beds high and at least 20 beds crammed together. Floor filled with scattered underwear, clothing, overflowing bags, footwear, and it wreaked of dirty smell. Locker below bed was occupied by someone's clothing. I went back out to reception & they said use another locker. One empty, but couldn't get my suitcase in. Then i fill it with my bags. Back to reception to ask for case to be stored in left luggage. Was told theres a storeroom in the basement but i couldn't get access to it, and once its there, then would only get back knce checked out. No use to me coz i had specified upon booking that im disabled. Then i asked if i could use the large upright lockers in the reception area. Refused, boz they were not available. By this time im getting very worried and anxious. It was after 10pm, and since the location was almost 1hour away by bus from city centre, i didnt have much choice but to stay. Then i asked if there was any private rooms, as advertised as a bunk with double bed on base and single on top. Was going to be charged over £40, whereas advertised as £37. Told thats been removed. Finally, had to book into last double room, which i was told was their "new room". At a price of a touch over £60 per night.And as a bonus, breakfast included. Which turned out to be basic continental
Stayed 2 nights in Jan 2022
Response from HPI team on 5 Feb 2022
Thank you for taking time to write us a review. WE are sorry to read yo didn't enjoy your stay with us. We have taken your comments on board and will work in order to improve our services. HPI team

8/10 Good

Rohan

Travelled with group
Liked: Cleanliness
Only problem is there was no lift. We got room at the 4th floor so we have go on staircase after walking all day
Stayed 2 nights in Dec 2021
Response from HPI team on 6 Jan 2022
Thank you for your feedback. We are pleased to read you enjoyed your stay with us. We hope to see you again soon ! HPI team

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from HPI team on 6 Jan 2022
Thank you for your feedback and to rate so high your stay. We are pleased to read you had a nice stay with us. We hope to see you again soon ! HPI team

6/10 Okay

Amy

Travelled with group
Ok to just sleep in.
Receptionist were very helpful when needed. But there cleaning staff, extremely ignorant and rude! Room was ok to just sleep in but the sign on the door talking about bugs...quite off putting ngl. Location was good thou accessible to most things in few minuet walk. Tbh you get what you pay for
Stayed 3 nights in Dec 2021
Response from Joe on 8 Dec 2021
Thank you for taking your time to write us a review. We are sorry to read that our hostel/ your stay didn’t live up to your expectations. We will take your valuable feedback into account and hopefully, if you decide to stay again with us, you will notice all the positive improvements.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People stole and the management doesn’t care
Stayed 1 night in Dec 2021
Response from Joe on 8 Dec 2021
We will overlook this situation and take future action into solving it in a much better way.

2/10 Terrible

Craig

Stayed 6 nights in Sep 2021
Response from HPI team on 6 Jan 2022
Thank you for taking time to writ us a review. WE are sorry to read you didn't enjoy your stay with us. Regards, HPI team

2/10 Terrible

Myles

Stayed 1 night in Sep 2021
Response from HPI team on 6 Jan 2022
Thank you for taking time to writ us a review. WE are sorry to read you didn't enjoy your stay with us. Regards,

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HPI team on 6 Jan 2022
Thank you for your feedback. We are pleased to read you enjoyed staying with us. We hope to see you soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El área es muy buena pero el hotel si No me gustó para nada
Stayed 7 nights in May 2021
Response from HPI team on 6 Jan 2022
Thank you for your feedback. We are pleased to read you enjoyed staying with us. We hope to see you soon!

8/10 Good

Joseph

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Amazing Value for Money
Smart Hyde Park Inn Hostel is located in central London. It is easy to get to by bus or tube. The staff were very friendly and helpful. Rooms were a little cramped for space but at least social distancing was observed. The kitchen is small and very busy.There was only one stove and one microwave so queues quiclky formed. It is quite quiet and lots of relaxing space. Nice tvs and Wi Fi. Also Tv on demand via an app. Excellent value for money and will stay again
Stayed 1 night in Mar 2021
Response from HPI team on 6 Jan 2022
Thank you for your feedback. We are pleased to read you had a nice stay with us. We hope to see you again soon !

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Rooms were so dirty and there were What appeared to be homeless people all over the hotel, making you feel unsafe even when you’re inside... Also, common areas smelled bad. The price is pretty good, and so is the location, but I don’t know whether it’s all that worth it.
Stayed 3 nights in Jan 2020
Response from HPI team on 6 Jan 2022
Thank you for your feedback. We are sorry to read you didn't enjoy your stay with us. We have taken on board your comments and will work in order to improve our services.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and close to metro and shopping . Walking distance to Hyde park
Stayed 3 nights in Jan 2020
Response from HPI team on 10 Feb 2020
Thank you for your feedback. We are pleased to read you enjoyed staying with us. We hope to see you soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Positives first! It is located only five minutes from Queensway underground station, so easy for travel purposes. The breakfast is also good enough - toast, cereal, and a selection of hot and cold drinks. I never really go for fancy breakfasts anyway. The bunk, with the curtains pulled over, offered me a good degree of privacy and the 11:30 lights out rule is ideal for a dormitory. The staff were also helpful when I lost my keycard, and they were happy to answer any questions. Downsides! Don't pick here if you have any sort of mobility issue. There are multiple floors, no automatically opening doors and it has a lot of turning stairs. Pretty, but not good for those who are less-than-able-bodied. If you are particularly affected by the smell of weed, avoid. There seems to be near-constant smoking outside and it does often waft indoors.
Stayed 2 nights in Dec 2019
Response from HPI team on 10 Feb 2020
Thank you for your feedback. We are sorry to read you didn't fully enjoyed your stay with us. We hope to see you again !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from HPI team on 10 Feb 2020
Thank you for your feedback. We are sorry to see that you had an overall nice stay with us. We hope to see you soon !

8/10 Good

Nabil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Every thing was ok just the kitchen need one more gridg ,
Stayed 4 nights in Dec 2019
Response from HPI team on 10 Feb 2020
Thank you for your feedback. We are happy to read you enjoyed staying with us. We hope to see you soon !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from HPI team on 6 Jan 2022
Hi there, Thank you for the feedback and rating us so high, we glad you enjoyed your stay in our hostel. We really hope you will stay with us again in the future when you come back to London.

10/10 Excellent

Sylvie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy Andy homy place to stay, with a great location.
Stayed 1 night in Dec 2019
Response from HPI team on 6 Jan 2022
Hi there, Thank you for the feedback and rating us so high, we glad you enjoyed your stay in our hostel. We really hope you will stay with us again in the future when you come back to London.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from B on 20 Nov 2019
Thank you for rating our hostel 5 out of 5. We hope you will book out hostel again.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 bed dorm review
The 10 bed forms are not as good as the 12 bed ones bathroom on different floor and room layout not as comfortable but stay was good value and comfortable.
Stayed 7 nights in Oct 2019
Response from B on 20 Nov 2019
Hi there, Thank you for the feedback and we glad your stay was good. Our 10-bed dorm in the 3rd floor and we are planning to make more improvement in both rooms. We do have different types of rooms smaller and bigger could book in smaller room next time to see the different. We always making improvement in our hostel to better way. Hopefully you will book with us again to see the difference.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart hyde park Inn solo
Very professional and very clean excellent highly recommended
Stayed 14 nights in Sep 2019
Response from Raed on 19 Nov 2019
Thank you for review. We are pleased to read that you have enjoyed your stay with us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Raed on 19 Nov 2019
We are happy that you had an overall nice stay at our hostel

6/10 Okay

Charles

Not bad cold shower Wednesday morning outside toilet an hall flooded. Not good
Stayed 2 nights in Sep 2019
Response from B on 20 Nov 2019
Hi there, Thank you for the feedback and we are sorry to know you faced this issues in our hostel. We do have hot water in all blinding. Could report it to our hostel and would fix it. We do have 24-hour reception always happy to help can report any thing to them. We hope you would book our hostel again if you are coming back to London.

4/10 Poor

amir

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from HPI team on 6 Jan 2022
Thank you for taking time to leave us a review. We are sorry to read you didn't enjoy your stay with us. Regards,

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from HPI team on 6 Jan 2022
Hi there, Thank you for the feedback and rating us so high, we glad you enjoyed your stay in our hostel. We really hope you will stay with us again in the future when you come back to London.

6/10 Okay

Elisabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty, need some cleaning and some maintenes. Friendly staff in reception. Close to hyde park and restaurants. The breakfast was okay for the 2£ ( you get what you pay for)
Stayed 4 nights in Jul 2019
Response from HPI team on 6 Jan 2022
Hi there, Thank you for the feedback. We glad to read you had an overall nice stay.We really hope you will stay with us again in the future when you come back to London.