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Reviews of Novotel London Brentford

4 out of 5
Novotel London Brentford
Great West Road, Brentford, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abhijeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with eating options nearby
Stayed 1 night in Apr 2024

8/10 Good

KEYANOUSH, LOWER GWYNEDD

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location near the airport
Stayed 2 nights in Apr 2024

10/10 Excellent

Eliezer, South Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

Ravindran

Stayed 3 nights in Apr 2024

6/10 Okay

caidy

Liked: Cleanliness, staff & service, amenities
Pretty far from the tubes, the WiFi was awful. One last thing the thermostat wasn’t working. It was a nice clean hotel though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Adesola

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shameem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with plenty of storage and everything you need for a break away. Lovely pool and sauna, all round a nice place to stay. Thank you
Stayed 1 night in Mar 2024

8/10 Good

Hong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I feel and liked the hotel has a calm feeling from the staffs such as reception and cleaning staff. When the window is open, can hear lots of noise from the busy road but when the window is closed it sealed the noise away become very quiet. The hotel is sound proofed and the door doesn’t bang, I only hear slightly walking sound from up stairs a bit. Bed and pillows are firm which I like. Car park is underground can directly use the lift to the room but could not find the car park on first attempt. Stayed in a twin room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Danelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Des on 19 Mar 2024
We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Anwar

Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect👌
Stayed 4 nights in Jan 2024
Response from Des on 19 Mar 2024
We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Jade

Liked: Staff & service, property conditions & facilities
Lovely stay would return
Stayed 1 night in Jan 2024
Response from Des on 19 Mar 2024
We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, very clean, breakfast and was good. Pool added bonus and not busy. Only down side is nearest tube station is 20 min walk away.
Stayed 1 night in Jan 2024

8/10 Good

Stephane

Stayed 1 night in Dec 2023

10/10 Excellent

N

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Bit far out from londons main attrection used uber a lot so prepare for that other wose lovely hotel good food clean and comfortable
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sobhi

Stayed 3 nights in Dec 2023

10/10 Excellent

Adebayo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Novotel London Brentford. The facility was clean, the location is convenient, and there is a nice restaurant on the premises. The staff was also friendly and accommodating.
Stayed 2 nights in Dec 2023

6/10 Okay

Hannah

Business traveller
Disliked: Staff & service
Functional hotel, smart clean and convenient.
Stayed 3 nights in Nov 2023

10/10 Excellent

V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the modern and cleanliness of the hotel. It was also quiet despite being close to some busy roads. Staff were helpful, and I really enjoyed the use of the pool and sauna. They also have a small gym with cardio machines which is nice. It's within walking distance of South Ealing tube (~15) and Brentford rail station (~10) which was handy for getting around. I enjoyed the breakfast, not too much variety but the quality of the options was good. I didn't see too much in the area immediately around the hotel, but if you walk 10 mins in the direction of South Ealing tube station there are more shops, restaurants etc.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location to explore London
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Kew Garden's in London. Easy to get to, very walk-able area. Overall, very modern facility, staff were great and very helpful. Didn't like the pillows.
Stayed 1 night in Nov 2023

6/10 Okay

Cecilia

Stayed 7 nights in Oct 2023

10/10 Excellent

Hyun Suk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great experience. Nice stay.
Stayed 2 nights in Nov 2023

2/10 Terrible

Aloysius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a wonderful stay! Completely exceeded our expectations. Lovely decorated hotel, clean and fresh. Rooms were comfortable. We ate at the restaurant the first night, the food was good. Breakfast, expensive but lots of choice. Convenient for getting to London. Bus right outside hotel, then tube on the Piccadilly line. Would recommend and stay again.
Stayed 2 nights in Oct 2023

8/10 Good

LEON

Stayed 1 night in Oct 2023

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was lack of information given about the hotel, check in was painful and the parking, wrong information wad given and ended up with a parking penalty
Stayed 1 night in Oct 2023

8/10 Good

Harmohinder

Stayed 2 nights in Oct 2023

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the amenities were great for the price paid. The staff came to check up on us during the stay. Would love to return 😊
Stayed 2 nights in Oct 2023

10/10 Excellent

SARGON

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023

2/10 Terrible

Rakesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
The hotel and its staff was extremely rude. Rooms were dirty and filled with hair. Will never stay back.
Stayed 3 nights in Oct 2023

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Staff nice but not responsive
The hotel staff was nice, but not responsive when notified the bathroom sink was clogged. It took 4 days before the bathroom sink was unclogged and, in addition, the thermostat was not adjustable so the room was stuffy and humid. The bed was not comfortable and the pillows were extremely hard. The property was clean and seemed new. The restaurant was ok although it was overpriced, especially the breakfast that does not give you any option but to purchase the full breakfast bar at 20+ pounds when all I wanted was a cup of coffee. The Rada Restaurant, across the road, is a far better option but it took a few days of wasted money to find it. It is close to Kew Gardens, and has easy access to local bus service. I would not stay there again given other options in the area.
Stayed 6 nights in Oct 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Truly amazing staff who never failed to exceed expectations, thank you for making our stay so enjoyable. Family end of corridor rooms with corridor closing door were just so good for the kids. The dry cleaners across the road also provide and superb service, two pairs of jeans washed, dried and folded for £4.
Stayed 8 nights in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

A

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Hagos

Liked: Cleanliness, staff & service, property conditions & facilities
Near highway
Stayed 3 nights in Sep 2023

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service!
Amazing room and customer service, only issue was the sauna being out of use during out stay, unfortunately the pool and sauna was a big part of the reason we choose to stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay!
Having had troublesome stays at neighbouring hotels (etc.), it was a refreshing start just by having an excellent reception by staff who genuinely appeared to be caring. We had just experienced a harrowing seven hour journey from the Wirral, and they attended to everything. Sadly I'm having some difficulty remembering names, or I would have particularly praised, I think, an Indian gentleman, (please forgive me if I'm wrong). Fabulous Stay! We WILL make Novatel our 'home from home' on all subsequent visits. Thank you, Pat & Paul
Stayed 2 nights in Sep 2023

10/10 Excellent

Gill

Stayed 1 night in Sep 2023

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Awful experience. Booked for work for meetings/ WiFi/ etc. they had construction and a drill going on all day with dust all on the lobby. Absolutely awful
Stayed 7 nights in Sep 2023

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Jamie

Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023