Living area

Reviews of Native Hyde Park

4 out of 5
Native Hyde Park
206-214 Sussex Gardens, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 225 reviews" "
Rating 8 - Good. 78 out of 225 reviews" "
Rating 6 - Okay. 27 out of 225 reviews" "
Rating 4 - Poor. 15 out of 225 reviews" "
Rating 2 - Terrible. 13 out of 225 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Amenities, property conditions & facilities
Property needs better cleaning staff effort and perhaps an update of carpeting but overall this place was very convenient and well priced for the space provide of 3 adults with 2 separate rooms
Stayed 1 night in Mar 2024
Response from Alexa on 27 Mar 2024
Dear David,Thank you for your feedback. We appreciate your constructive comments regarding the cleanliness and upkeep of our property. We will certainly address these concerns with our cleaning staff and look into potential updates to the carpeting.We're pleased to hear that you found our property convenient and well-priced for your needs. Your feedback helps us improve, and we hope to welcome you back for an even better experience in the future.Warm regards,Oleksandra

10/10 Excellent

Lindey, Slidell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We chose because we took the Heathrow Express from Airport toPaddington station. It was very convenient for us. And had a lovely stay.around the corner on Spring Street are 2 wonderful breakfast places: Hayat & Harrison's. And Ask Italian is awesome for dinner.
Stayed 2 nights in Mar 2024
Response from Alexa on 27 Mar 2024
Dear Lindey,We're glad that you found everything to your liking and that you had a lovely time during your stay with us. Your recommendation for exploring the nearby area is greatly appreciated, and we'll be sure to pass along your compliments to our team.Best regards,Oleksandra

10/10 Excellent

Francesca

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spotless and decorated to a high standard
Stayed 1 night in Feb 2024
Response from Alexa on 27 Mar 2024
Hi Francesca,We're thrilled to hear that you found the apartment spotless and decorated to a high standard during your stay. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Kind regards,Oleksandra

10/10 Excellent

Alexander

Stayed 2 nights in Jan 2024

8/10 Good

Robert

Stayed 2 nights in Jan 2024

6/10 Okay

Muna

Stayed 3 nights in Jan 2024

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, room comfort
Lovely stay
Staff were very friendly and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Gunter

Liked: Cleanliness, room comfort
Very comfortable room.
Stayed 1 night in Dec 2023

8/10 Good

Tom

Stayed 2 nights in Nov 2023

6/10 Okay

Harsha

Disliked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

NATHANIEL

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Jean

Liked: Cleanliness, amenities
There were times when there was no running water
Stayed 3 nights in Jul 2023
Response from Angelos on 14 Oct 2023
Thank you for sharing your feedback from your recent stay with us at Native Hyde Park. Your insights are crucial in helping us enhance our services.We deeply apologize for any inconvenience you encountered due to intermittent water supply during your stay. Please rest assured that this issue is being addressed to ensure it does not recur in the future.Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding in this matter. We hope that this isolated incident will not deter you from choosing us again for your future travels.If you have any further details or would like to discuss your experience in more detail, please feel free to contact us directly.

4/10 Poor

philip

Stayed 1 night in Oct 2023

2/10 Terrible

Scott

Stayed 1 night in Sep 2023

8/10 Good

R

Stayed 14 nights in Sep 2023

10/10 Excellent

georgi

Stayed 1 night in Aug 2023

10/10 Excellent

Celine

Stayed 1 night in Aug 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness
Good central location to Paddington. Staff lovely. Some maintenance issues fan not working, shower rose partially blocked and TV remote not switching TV on . None on these issues affected our enjoyment of our trip
Stayed 5 nights in Aug 2023

2/10 Terrible

JACQUELINE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were really disappointed with our stay at Native, Hyde Park. On two days of our three day stay, there was no water in the building each morning. Staff were very unhelpful, despite the fact we were left without showering and toilet facilities. We stayed in a 'superior studio' which had a well equipped kitchen, and an iron and ironing board. That is the only positive! The sofa and table were in very poor condition, and the carpet didn't look to have been hoovered very well; in fact we found some rubbish on the floor under the sofa which hadn't been cleaned up from the previous guests ! Bed was awful, as were the 'pillows', the secure entry system to access the building doesn't work, so anyone can wander in and out at any time of the day. Definitely wouldn't stay again, be warned, do not expect that the photo's on the website of the room will be what you get!
Stayed 3 nights in Jul 2023
Response from Angelos on 27 Jul 2023
I'm really sorry to hear about your disappointing experience at Native Hyde Park. Your feedback concerning the lack of water, the state of cleanliness, and the conditions of the furniture and bed are deeply concerning. I also understand the inconvenience caused by the issues with our secure entry system. This is far from the comfortable and clean environment we aim to provide for our guests.I apologize for any shortcomings from our staff during this time. We continually strive to provide helpful and excellent service, and I regret that we failed to meet these standards during your stay.I assure you that your concerns are not taken lightly and will be addressed immediately with our housekeeping and maintenance teams. I am personally following up on these matters to ensure improvements are madeThank you for your feedback and I look forward to hearing from you.

2/10 Terrible

Eric

Stayed 2 nights in Jul 2023
Response from Angelos on 27 Jul 2023
Dear Eric, Thank you for your time discussing the issues you encountered during your visit and I am really glad we found a suitable resolution. Once again, my deepest apologies for the inconvenience.

2/10 Terrible

Paul

Stayed 2 nights in Jul 2023
Response from Angelos on 27 Jul 2023
Dear Paul,Thank you for your time discussing the issues you encountered during your visit and I am really glad we found a suitable resolution. Once again, my deepest apologies for the inconvenience.

6/10 Okay

Angela

Travelled with partner
Having stayed at Native in Glasgow this was disappointing. The room was cramped and not very clean. There was no AC on an 82f day. Overbath shower with no handrail or antslip mat. The kitchen was well equipped but no tea bag’s other than mint. The pillows on the bed were awful, no substance and the duvet was way too heavy even for a UK summer. Staff very friendly, location great and very quiet but won’t return.
Stayed 1 night in Jul 2023
Response from Angelos on 11 Jul 2023
Dear Angela,We appreciate you taking the time to share your feedback following your stay at Native Hyde Park.We regret to hear that your experience did not meet the expectations set by your previous visit at our Glasgow location. Each of our properties is unique and we endeavor to deliver a top-quality guest experience across all of them.In terms of the room temperature, we regret that we cannot install air conditioning units as our building is a Grade 2 listed property. However, we do provide fans in every apartment to help our guests stay comfortable.Your feedback about the shower safety and lack of different tea options has been noted and will be addressed with our housekeeping and hospitality teams. We apologize for any inconvenience this may have caused.We are disappointed to hear about your discomfort with our bedding. Your comfort is our priority, and we will surely look into this to ensure it meets our guests' expectations.On a positive note, we are pleased to hear you found our staff friendly and the location convenient and peaceful, attributes we pride ourselves on at Native Hyde Park.We hope that despite these challenges, you will consider giving us another opportunity to serve you better in the future. We would be glad to have you back and demonstrate the high hospitality standards we always aim for.

8/10 Good

Jane

Stayed 1 night in Jul 2023
Response from Angelos on 11 Jul 2023
Thank you so much for the kind score.

10/10 Excellent

shir

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Angelos on 28 Jun 2023
Thank you for the great score

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from Angelos on 5 Jun 2023
Thank you so much Ann. We really appreciate your feedback.

4/10 Poor

Diana

Disliked: Cleanliness, room comfort
Not worth it
The call the day before was helpful, however, I paid more than some big brand hotels and had a smaller room and smaller bed in a slightly shabby hotel. Not great - I will stick to the big-name brand hotels next time. London or not - this room was not worth what I paid for it.
Stayed 1 night in May 2023
Response from Angelos on 17 May 2023
Thank you for taking the time to share your feedback. We're glad to hear that our pre-arrival call was helpful to you. However, we deeply regret to learn that your experience did not meet your expectations in terms of room size and overall value.

10/10 Excellent

Markku

Stayed 3 nights in Apr 2023
Response from Angelos on 17 May 2023
Thank you so much

8/10 Good

Jessica

Stayed 4 nights in Apr 2023
Response from Angelos on 18 Apr 2023
Thank you for your kind score

8/10 Good

Lina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved the place. However, I have arthritis and found the bed a bit hard for my joints (info for those with similar issues than me).
Stayed 1 night in Mar 2023
Response from Angelos on 18 Apr 2023
Thank you for your feedback. We're glad you enjoyed your stay. We apologise for the discomfort with the bed due to your arthritis. We appreciate your input and will consider it for future improvements.

10/10 Excellent

Eugene

Stayed 1 night in Mar 2023
Response from Angelos on 18 Apr 2023
Thank you so much

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2023
Response from Angelos on 18 Apr 2023
Thank you so much

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, room comfort
Helt fint, booker gerne igen.
Det var så fint med to store værelser og en fin lille stue/køkken med alt det nødvendige. Ovn, mikrobølgeovn, køleskab, opvaskemaskine og vaskemaskine. Opholdsrummet er småt, men skal man kun lige spise og spille spil, kan det sagtens gå.
Stayed 3 nights in Mar 2023
Response from Angelos on 18 Apr 2023
Thank you so much

2/10 Terrible

Dean

Stayed 1 night in Mar 2023
Response from Angelos on 19 Apr 2023
Thank you for your feedback

4/10 Poor

Steven

Stayed 2 nights in Mar 2023
Response from Angelos on 19 Apr 2023
Thank you for your feedback

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great to have the space that the living room and the separate bedroom offered. Brilliant location.
Stayed 3 nights in Mar 2023
Response from Angelos on 18 Apr 2023
Thank you so much for the great feedback

8/10 Good

PO LING

Stayed 4 nights in Feb 2023
Response from Angelos on 18 Apr 2023
Thank you so much

8/10 Good

Matthew

Stayed 1 night in Feb 2023
Response from Angelos on 18 Apr 2023
Thank you so much

8/10 Good

Ian

Stayed 2 nights in Feb 2023
Response from Angelos on 18 Apr 2023
Thank you so much

10/10 Excellent

Timi

Stayed 1 night in Feb 2023
Response from Angelos on 18 Apr 2023
Thank you so much

10/10 Excellent

LIN

Stayed 13 nights in Jan 2023

6/10 Okay

Chris

Stayed 1 night in Jan 2023

8/10 Good

kit

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, convenient in terms of train and tubes, close to the Hyde Park

8/10 Good

Timothy

Stayed 1 night in Jan 2023

10/10 Excellent

Michael

Stayed 3 nights in Jan 2023

10/10 Excellent

Ritu

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location - and a very spacious suite.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good value would definitely stay again
Stayed 1 night in Dec 2022

6/10 Okay

Lydia

Disliked: Property conditions & facilities

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is my fourth or fifth time at the Native. I love the enormous rooms with the kitchen and lounge. Nearby Paddington station has two stores where you can buy food and prepare it in the kitchen in your room at the Native. So it really feels like a home away from home. I'l be back for sure!
Stayed 3 nights in Nov 2022

8/10 Good

Alvaro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There was no safe inside the room.
Stayed 6 nights in Oct 2022

2/10 Terrible

Soledad

Stayed 1 night in Oct 2022