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Reviews of Imperial Court Suites

4 out of 5
Imperial Court Suites
81-83 Inverness Terrace, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 109 out of 539 reviews" "
Rating 8 - Good. 193 out of 539 reviews" "
Rating 6 - Okay. 123 out of 539 reviews" "
Rating 4 - Poor. 75 out of 539 reviews" "
Rating 2 - Terrible. 39 out of 539 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taufiq

Liked: Cleanliness, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff and the porter, Joseph, had an excellent customer first attitude. The staff makes this locale a great place to stay when visiting London.
Stayed 8 nights in Mar 2024

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property provided us with a nice spacious room. It was overall a good stay in london for the price.
Stayed 1 night in Nov 2023

6/10 Okay

Stephen

Liked: Cleanliness, amenities
Best thing about the property is the location. 3 minute walk to Bayswater station and 8 minutes to queensway station, easy access to several tube lines. 10 minutes and you are in Kensington Gardens. Property is located in a quieter road. Next street has many shops and restaurants. I had apartment 9c on top floor. Condition was disappointing with pealing wallpaper and worn out laminate flooring. Ok for short stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Alec

Liked: Cleanliness, room comfort
Good value for London. Decent accommodation.
Apartment was in great location very near two tube stations. It was clean and the small kitchen unit was well equipped for basics. Sound proofing isn’t great. You wouldn’t want to have noisy neighbours. Mattress on bed could be a bit better also. It was old and springy. Overall though by London standards this is good value, especially if there are two or three staying.. I’ve stayed in some absolute slums in London for higher prices than I paid here. Would recommend and would stay again.
Stayed 3 nights in Sep 2023

4/10 Poor

Gayle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bayswater is an excellent area for access to tube, for groceries and eateries and to tourist attractions in London. Room was VERY small. While the website states air conditioning the units have been disconnected in most rooms. We stayed for a week and the only time the room was serviced was once when we specifically requested this.
Stayed 7 nights in Jul 2023

2/10 Terrible

Mary

Travelled with family
Disliked: Room comfort
The would never go back
An awful experience! I would never go back. The site stated the rooms had AC . First we were told , it was a third party site and they were not responsible for what it said. Then we were told they did have AC’s in some rooms, but they didn’t work and they tried to convince me that was sufficient. They made no sense. I asked for a refund so I could find other accommodations. I had just paid 20 minutes before. I waited 45 mins for the manager who left without talking to me. I was told I needed to email them. They would not refund me. They them showed me 3 other room options with ac’s that didn’t work either. The second night they then put us in a studio with a barely working ac that went down 2 degrees after 24 hrs. The bed was broken, the hall had dirty stained carpets, wallpaper peeling off the walls, and towels that smelled of mildew. The site images make the rooms much larger then they actually are. The rooms are very worn down. The shower door literally fell off into the shower. They also refused to reund me the difference for a studio instead of a one bedroom which I had booked. They said the studio was actually bigger than the one bedroom, which was complete BS. They were pleasant at the front desk but lied to me over and over saying they would take care of us or refund me. In the end all they did was give me a fan and waste my time .
Stayed 4 nights in Jul 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and lovely clean place.
Response from Front Desk Team on 10 Jul 2023
Thank you very much for your review. We hope to see you again soon, Kate!

4/10 Poor

Clara

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Quiet area. Good price. Nice staff. Horrible bed. Floor damaged severely. No air conditioning. Won’t be going back.
Stayed 1 night in Jun 2023
Response from Font Desk Team on 29 Jun 2023
Thank you for taking the time to write your review as it helps us improve in the future. We apologise for the poor experience that you had encountered whilst you were at your stay here with us. Due to the heat, we've provided fans in every room in the wardrobe. If there is no fan, then please let our reception know as we are open 24hours and we can assist you as quickly as possible. We again are sorry for not reaching your expectations. We are glad that you enjoyed the location. We hope to see you again soon, Clara!

6/10 Okay

Lesley

Travelled with group
Tired interior
The property looks good on the outside but its tired on the inside. Our room smelt of cigarette smoke and the aircon was off in the whole building when it was 30 degree heat, no fan was available either. Reception were helpful and moved us to another room to clean.
Stayed 2 nights in Jun 2023
Response from Front Desk Team on 27 Jun 2023
Thank you for taking the time to write your review as it helps us improve in the future. We deeply apologise for your poor experience. We also apologise for the building malfunction that caused the entire buildings aircon to stop working. We also apologise about there being not enough fans as we tend to get very busy in this time of month which causes a shortage. Despite this, we are glad to have been able to have helped you. We hope to welcome you again soon, Lesley!

8/10 Good

Rebecca

Stayed 2 nights in Jun 2023
Response from Front Desk Team on 27 Jun 2023
Thank you for your review! We hope to see you again soon, Rebecca!

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to everything on Queensway. Restaurants, tube stop, buses, groceries, and shops. It was close to Hyde Park and Kensington Park. The Imperial Court Suite flat I had was not the flat in the picture I thought I was getting. I was by myself and it was small, my daughter and son-in-law had another flat and it was really small not big enough for two. I know you have different pictures of different flats but my suggestion is if you show a picture and send it with the confirmation that is the flat that should have been given. Make sure you also make know that there is a separate building for check in then where you will be staying.
Stayed 8 nights in May 2023
Response from Front Desk Team on 27 Jun 2023
Thank you for taking the time to write your review as it helps us improve in the future. We apologise that you found the room quite small for your standard. We will also take your suggestion in and we will talk about your concern of the photos. We hope to welcome you again soon, Shaun!

2/10 Terrible

Simon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A terrible property. Damages through two apartments. Supposed to be ‘Superior’ rooms and both sub-standard. Gum stuck to the edge of the table, floor damaged, side surfaces badly chipped and damaged. Air conditioning switched off throughout the building, ‘because it’s not hot in London yet’. No noticeable soundproofing, so footsteps, water systems and general noise.
Stayed 1 night in May 2023
Response from Front Desk Team on 27 Jun 2023
Thank you for taking the time to write your review as it helps us improve in the future. We deeply apologise for your poor experience whilst you were at your stay with us. We have taken in your feedback and we highly appreciate it. We are also sorry for the poor customer service you received regarding the air conditioning and we can guarantee this will not happen again. We hope to welcome you again soon, Simon!

6/10 Okay

Michalis

Business traveller
Disliked: Room comfort
Very average stay.. Exaggeration of the advertice
The advertisement of the property is not reflecting the reality. Old, damaged furniture, totally unconfortable and noisy bed, no sofa or other furniture. Just a bed, a table and 2 plastic chairs... total area of the room no more than 5-6 square meters... bathroom very small and totally uncomfortable. No lift available for the floor i was placed. have to carry my luggage through straits no more than 50 cm wide...
Stayed 5 nights in Apr 2023
Response from Front Desk Team on 27 Jun 2023
Thank you for taking the time to write your review as it helps us improve in the future. We apologise that we did not meet your expectations in terms of the accommodation. We appreciate your feedback and I am happy to say we have improved from this. We hope to welcome you again soon, Michalis!

8/10 Good

Simon

Travelled with family
Liked: Cleanliness
Small Eggs - over easy
We had a lovely time in London and the location of this property was great. However, the overall property is very "tired" and needs a bit of updating. The bed is a double so my wife and daughter shared the room and I slept on the couch. The room was surprisingly small - the photos are extremely deceiving. Glad we only needed it as a home base because hanging out in the room for too long would have been too much. Nice to have a kitchen and place to come back to but we felt on top of one another. Bathroom was nice and clean but the size of a phone booth.
Stayed 12 nights in Mar 2023
Response from Office on 3 May 2023
Dear Guest, thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us, however we are disappointed to hear that the room was not exactly to your liking. We hope to see you again soon and share an even more positive experience!

4/10 Poor

Diana

Travelled with partner
Disliked: Property conditions & facilities
The property was run down, not what you would expect. Needs attention, not like the photos online.
Stayed 1 night in Mar 2023
Response from Office on 16 Mar 2023
Dear Diana, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team. We invite you to contact us to discuss your experience in more detail. Kind Regards.

4/10 Poor

Home

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Office on 16 Mar 2023
Dear Guest, thank you for leaving a review. Please contact us to discuss your experience with us in further detail. Kind Regards.

2/10 Terrible

Joseph

Stayed 1 night in Mar 2023
Response from Fadil on 11 Apr 2023
Dear Joseph, we are sorry to hear that your expectations have not been met. We invite you to contact us so that we can discuss this further. Kind Regards.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
A shame
Not great experience, the other rooms were used for more than sleeping... Also the patio door didn't lock so I didn't feel safe leaving my valuables in the room through the day.
Stayed 2 nights in Feb 2023
Response from Office on 16 Mar 2023
Dear Guest, Thank you for taking the time to provide valuable feedback. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us to discuss your experience further. Kind Regards.

6/10 Okay

Samantha

Travelled with group
Liked: Cleanliness, room comfort
Paper thin walls
The apartments are located in a nice area with plenty to offer. The apartments were clean. My only complaint is that the walls are extremely thin. I was there on vacation and shouldn’t have had to whisper to my other guests. After another apartment complained about noise coming in a general direction, an employee from the hotel stayed outside our hallway for a couple hours late in the night which I found odd.
Stayed 4 nights in Jan 2023
Response from Office on 16 Mar 2023
Dear Samantha, thank you for taking the time to leave us some feedback, this does help us improve as a business. We are glad to hear that you enjoyed your apartment, however we regret that your experience was less than exceptional. If you would like to discuss this in further detail please feel free to contact us. Kind Regards.

6/10 Okay

Joanne

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Feb 2023
Response from Fadil on 11 Apr 2023
Dear Joanne, thank you for taking the time to leave us a review, your feedback is important to us as it assists us in improving our services and facilities. If you would like to discuss anything about your stay please feel free to contact us.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it! We’ll stay there again.
Response from Office on 16 Mar 2023
Dear John, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Imperial Court Suites. We hope to see you again in the future!

8/10 Good

Joubert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location, value, ease of checkin etc
Response from Office on 16 Mar 2023
Dear Joubert, thank you for taking the time to leave us a review. We are glad to hear that you had a pleasant experience with us. We hope to see you again in the near future.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved this little room. Would come back.

10/10 Excellent

Narpal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet easy to get transportation !! Very nice place to walk around!!

10/10 Excellent

Yat Leung

Liked: Cleanliness, room comfort
Stayed 11 nights in Nov 2022

10/10 Excellent

Jacques

Liked: Cleanliness, amenities, property conditions & facilities
I would definitely stay here again. Staff was excellent and professional, location was perfect for what I needed. Lots of food and shopping easily located next street over. 2 close underground stations. Room was clean and had everything needed, nicely decorated. Relaxed environment to sit outside and decompress from a long day.
Stayed 4 nights in Sep 2022

6/10 Okay

howard

Travelled with partner
Liked: Property conditions & facilities
The first room we had was 'worn' but not unclean. The other two rooms (moved twice due to a ceiling water leak) were newly renovated and much cleaner looking. The washer and dryer were reasonably priced and just down the street. Location walkable to two tube stations (bonus points for that) and many grocery stores and restaurants. We had to purchase several items to make our stay reasonable. We purchased paper towels, facial tissue, a spatula for the frying pan and a few hand towels. We were each given 1 bath towel each. No kitchen tea towels, bathroom hand towels or face cloths were provided, even when we asked. We were told that these units are considered 'efficiencies'. We did not hear outside noises but the elevator was noisy. Luckily we had adjustable AC.
Stayed 13 nights in Jul 2022

10/10 Excellent

JOHN M

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2022

10/10 Excellent

Peter

Stayed 4 nights in Jun 2022

8/10 Good

James

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Allan

Liked: Cleanliness, amenities, property conditions & facilities
close to everything
Stayed 10 nights in Apr 2022

2/10 Terrible

ABDULGHANI

Disliked: Cleanliness, amenities, property conditions & facilities
The ac don't working and no one came to help as or change my room Many things Old and broken U can find in same prise many place Much better than this place which is a hotel
Stayed 5 nights in May 2022

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
While the pictures make room look big it is not. I was a little surprised. The room was comfortable and quiet. Everything I needed. The staff were very helpful and kind. Location excellent. Close to buses and tube. Good shopping nearby and walking distance to Nottinghill. Short bus ride to Oxford street. All in all 8/10.
Stayed 6 nights in Apr 2022

8/10 Good

patrick

Stayed 13 nights in Mar 2022

10/10 Excellent

Davina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property. One of the best places I’ve stayed. They are super great with communication and checking in/out was fast and simple
Stayed 7 nights in Mar 2022

2/10 Terrible

Frances, Littleton

Travelled with family
Please contact me about this booking My daughters had to check out bc the noise was intolerable and people kept trying the door handle to their room. I would like a refund for the two nights they did not stay there
Stayed 4 nights in Mar 2022

2/10 Terrible

Vereign

Stayed 1 night in Mar 2022

6/10 Okay

Brooke

Liked: Room comfort
Stayed 4 nights in Feb 2022

6/10 Okay

Yi Chen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No insulation so very noisy. Excellent location.
Stayed 3 nights in Feb 2022

8/10 Good

Tso

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall room condition is great, except the wall are thin. It might be a bit noisy depends on other parties.
Stayed 11 nights in Jan 2022

10/10 Excellent

patrick

Stayed 14 nights in Jan 2022

2/10 Terrible

Miranda, 430 Nathan Road

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible attitude and disgraceful place to stay in
Stayed 4 nights in Jan 2022

6/10 Okay

Karl Suni

Stayed 2 nights in Jan 2022

8/10 Good

TERRY

Business traveller
Liked: Cleanliness, room comfort
Great value for money
Good standard accommodation , lift to floors was a bonus. Close to both Queensway and Bayswater tube stations
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Jan 2022

8/10 Good

Justin

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Nov 2021

6/10 Okay

Souvik

Travelled with family
Disliked: Room comfort
Stayed 17 nights in Oct 2021

6/10 Okay

Ruggero

Liked: Cleanliness
It is ok for what you pay since it appears to be cheaper than any other property in the area. Beware that it is very noisy at night as it is an area populated by youngsters and students - also the reception area is very shabby and the check-in and check-out is very slow … the staff attitude is a bit lazy and You almost feel like they are doing you a favour to check you in and out
Stayed 3 nights in Oct 2021

4/10 Poor

Verified traveller

Water leaking...
There was water leaking in the bathroom, dripping right up of the toilet bowl....
Stayed 13 nights in Sep 2021