2/10 Teruk
Iain
Mengembara bersama pasangan
1 Okt 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We arrived at 2.45pm, admittedly 15mins before the expected check in, only to be told our room wasn’t ready and therefore sent away. Returning at 3.45 we were told we’d been given an room upgrade (yay), only to find the room 505 was literally in the basement with no real natural light (there were doors to a outside area 3ftx3ft void covered in pigeon poo.. equally the door was open with no way to lock it.. (we requested twice from reception to come and lock it)… only leaving for our evening meal, passing reception did have to ask for the third time to lock it. in terms of the room what we named ‘the dungeon’. The room had flying tiny flies, and ants in the bathroom. The bed while being a queen bed had a twin headboard so a massive gap with pillows against the cold wall in the middle with no padding to lean against..
To cap off the terrible room was a door stop into the floor in matching colour to the floor, which my wife tripped over and broke her toe and sprained her arm with a matching massive bruise 8” in size.. (we have a lovely memento picture of her arm and broken toe).
What’s frustrating is we chose this hotel over many other hotels, due stopping in this brand of hotel in York which was lovely.. as for stopping at this one… 100% we would avoid at all costs..
On checking out, the reception person asked ‘how was our stay’, to which we said ‘just about ok…’ nothing else was said by the reception?? literally not interested.
Worth £289 per night.. No chance. Rip off
Iain
Menginap 1 malam pada Sep 2025