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Reviews of Holiday Inn Express London - ExCeL, an IHG Hotel

3 out of 5
Holiday Inn Express London - ExCeL, an IHG Hotel
1018 Dockside Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1004 reviews" "
Rating 8 - Good. 391 out of 1004 reviews" "
Rating 6 - Okay. 97 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hakeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around, especially the staff. Clean hotel and very helpful staff.
Stayed 1 night in Apr 2024
Response from Reservations on 30 Apr 2024
Thank you so much for your wonderful review. Please do come back and visit us again soon.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. Property clean and staff were all helpful. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Reservations on 30 Apr 2024
Thank you so much for your wonderful review. Please do come back and visit us again soon.

8/10 Good

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and spacious room. Comfortable bed and decent breakfast.
Stayed 1 night in Apr 2024
Response from Reservations on 30 Apr 2024
Thank you so much for your wonderful review. Please do come back and visit us again soon.

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness
Nice hotel for stop over before a flight or use of the Excel centre. Ordered food from the bar/restaurant, lovely gentleman sever, the food sadly terrible. Breakfast was average. You get what you pay for. Cheap and cheerful, The staff are excellent. But the food lets them down.
Stayed 1 night in Apr 2024

10/10 Excellent

Susannah

Travelled with partner
Liked: Amenities
Beautiful hotel, friendly staff, quiet and comfortable. Good value for money. Many thanks.
Stayed 1 night in Apr 2024
Response from Alp Baykal / Guest Services Manager on 5 Apr 2024
Dear Susannah,Thank you for your lovely review regarding your stay at Holiday Inn Express London Excel. We are delighted that you had a great experience with us.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Feb 2024
Response from Alp Baykal / Guest Services Manager on 26 Mar 2024
Dear Sandeep,Thank you for rating your stay at Holiday Inn Express London Excel. We would love to see you again.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive and helpful. Special mention to Cynthia, Kingsley, and Bruce.
Stayed 4 nights in Mar 2024
Response from Alp Baykal / Guest Services Manager on 26 Mar 2024
Dear Miriam,Thank you for your dear review regarding your stay at Holiday Inn Express London Excel. We are happy that you enjoyed our service, especially F&B staff.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and great breakfast!! Super location for the o2 arena and not too expensive. Closest DLR station was closed however the walk to the next was only 15mins. Staff very friendly and helpful. Would recommend.
Stayed 1 night in Mar 2024
Response from Alp Baykal / Guest Services Manager on 26 Mar 2024
Dear Sarah,Thank you for your lovely review. We would love to see you again in the future for another great experience!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and room was comfortable and spacious. Staff ver helpful and very friendly. Breakfast very good. Nice bar and great it was open until.1am to enable us to have a late nightcap Convenient for DLR travel. We enjoyed our stay very much!! Will come again!!
Stayed 3 nights in Feb 2024
Response from Alp Baykal / Guest Services Manager on 19 Mar 2024
Thank you for your lovely review regarding your last stay. We are happy that you had a wonderful experience and excited to see you again.

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived art this hotel and the service from the check i young Lady whose name means peace in English was the best service I have ever experienced. Her attitude for such a young woman made me humbled. She went out of her way to ensure that a booking that was late , was resolved , and convinced me that I will only use this hotel when I visit London in the future. Congratulations to the Hotel , you are a credit to the Holiday Inn.
Stayed 4 nights in Feb 2024
Response from Reservations on 5 Mar 2024
Thank you for your wonderful review - we hope to see you again soon and welcome you back in the future.

6/10 Okay

Robert

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
dining in hotels, limited options around. staff friendly and helpful. hotel nice.
Stayed 1 night in Feb 2024
Response from Reservations on 5 Mar 2024
Thank you for your review and your comments about our staff - we hope to see you again soon and welcome you back in the future.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay for our vist to a show @the O2 arena. Good transport links made it stress.
Stayed 1 night in Feb 2024
Response from Reservations on 25 Feb 2024
Thank you for your fabulous review - we hope to welcome you back soon.

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London Shell visit
Helpful staff, and clean rooms. Restaurant menu a bit limited Breakfast very good
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 1 Feb 2024
Thank you for your review about your stay at Holiday Inn Express London Excel. We are pleased that you have enjoyed your stay. As for the restaurant menu, we would love to hear your ideas if you like to share them. Hope to see you again in the future.

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very good location
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 31 Jan 2024
Thank you for your lovely review. We would love to see you again with us in the future.Warmest Wishes,Alp Baykal

8/10 Good

Aseem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property didn’t provide us water bottles and this room was booked for 2 people but toiletries were available for 1 guest only including bath and other towel. There was no quilt available for the second guest as well. We had to go to the reception to get the missing items for the second person.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 1 Feb 2024
Thank you leaving a review regarding your stay at Holiday Inn Express London Excel. We apologize for the inconvenience you had regarding the room. For bottled water as brand standards, as we are an "express hotel" we do not offer bottled water in the rooms. You can always buy them from the bar or reception.

10/10 Excellent

Godwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2024
Response from Guest Services Manager on 31 Jan 2024
Thank you for taking your time to leave a review about your stay at Holiday Inn Express London Excel. We are thrilled that you found your stay "awesome"! Hope to see you again soon.Best Wishes,Alp Baykal

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel is very well situated location wise for going to the excel- about a 15 min walk. Room was spacious and bed was comfy, the breakfast was great. Really enjoyed our stay and would come back here for future events.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 31 Jan 2024
We are honoured that you have enjoyed your stay at Holiday Inn Express London Excel. We would love to host you again when your travels bring you to London.Best Wishes,Alp Baykal

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not great
Didn’t sleep at all. The the extractor fans are relentless. It’s l ike having a jet engine in your bedroom. Can’t turn them off
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Jan 2024
Thank you for sharing your concerns about your recent stay at our hotel. We apologize for any inconvenience you experienced and take your feedback seriously.Your comments have been shared with our team, and we are actively addressing the issues mentioned. We would appreciate the opportunity to discuss your concerns further. Please feel free to contact us directly at alp.baykal@hiexpresslondonexcel.co.uk.We value your feedback and hope to have the chance to welcome you back for an improved experience in the future.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very clean and well maintained hotel. Very comfy, lovely friendly and helpful staff throughout.
Stayed 3 nights in Jan 2024
Response from Guest Services Team on 22 Jan 2024
Thank you for your wonderful review. We're thrilled that you enjoyed your stay, especially our staff. Your kind words mean a lot to us.We can't wait to welcome you back for another fantastic experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Location was fantastic, the hotel itself was great but the foldout bed was broken and the room was too noisy both with other guests and a whistling fan that we couldn't turn off. Overall I'd stay here again but perhaps not with kids.
Stayed 2 nights in Jan 2024
Response from kiheka on 10 Jan 2024
Thank you for your feedback in regards to hotel staff and location. we will share your comments with our tram. Foldout bed and extractor fan issue has been shared with the concerned team for action. Please write to us when you book with us again and we will try our best to make your stay as comfortable as possible.looking forward to welcoming you.

8/10 Good

Deepu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A good hotel. Room was ready at the time of check-in, with the sofa bed all set. ample towels kept on standby. On site parking for extra charge, charged per day. A good alternative to explore London due to the DLR station next door and tube station nearby Breakfast is as always not a disappointment :)
Stayed 1 night in Dec 2023
Response from Front Desk on 3 Jan 2024
Thank you for your wonderful review score - we hope to welcome you back soon.

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Front Desk on 3 Jan 2024
Thank you for your wonderful review score - we hope to welcome you back soon.

10/10 Excellent

Naveed

Stayed 1 night in Dec 2023
Response from Front Desk on 3 Jan 2024
Thank you for your wonderful review score - we hope to welcome you back soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable well designed hotel close to DLR and walkable to city airport.
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Dec 2023
Thank you for your feedback, we hope to welcome you back soon.

8/10 Good

Bevan

Stayed 4 nights in Nov 2023
Response from Front Desk on 6 Dec 2023
Thank you for your feedback.

10/10 Excellent

Damien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked our stay. Just a note, its a lil scarce around the area for facilities but the ease of access to the DLR makes up for it.
Stayed 2 nights in Oct 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback - we hope to see you again soon.

8/10 Good

Heather

Stayed 2 nights in Nov 2023
Response from Front Desk on 5 Nov 2023
Thank you for your feedback - we hope to see you again soon.

8/10 Good

Jemma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
stayed here whilst visiting the comic con event for a couple of days as transport was ideal. Staff where all friendly and helpful with a great breakfast selection in the mornings. The only downsides was the shower had a fairly weak water pressure so it took forever to was my long hair! The pillows provided were really uncomfortable! I woke up every morning with a stiff neck as the pillows felt like they had golf balls in them they were so clumpy
Stayed 4 nights in Oct 2023
Response from Front Desk on 3 Nov 2023
Thank you very much for your feedback review - it is greatly appreciated. We hope to see you again soon!

8/10 Good

Jennifer

Stayed 4 nights in Oct 2023
Response from Front Desk on 20 Nov 2023
Thank you very much for your feedback

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 26 Oct 2023
Thank you for your feedback

8/10 Good

Akthar

Liked: Staff & service, property conditions & facilities, room comfort
Great location, friendly helpful staff, good value
General stay was pleasant and comfortable. There was a foul smell of sewage in the corridor before we entered our room on 3rd floor. But other than that, the room didn't smell. AC control was limited, and when I switched off it still made ventilation noise. Breakfast was included and was as expected. Good quality and plenty of it.
Stayed 1 night in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for having taken the time to share your feedback. I am very sorry however to see that aspects of your stay were disappointing, and would like to assure you that the feedback provided on the smell in the corridor will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for your wonderful feedback - we hope to see you again soon.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and convenient
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for your wonderful feedback - we hope to see you again soon.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and couldn’t complaint but the staff were terrific. Reception were so helpful booking us in and guiding us to our destination. Evening bar and restaurant were great and very welcoming. Rest of staff were smiling and greeted us. Most of these hotels are all the same but the staff sealed it for us, thank you.
Stayed 1 night in Sep 2023
Response from Front Desk on 15 Oct 2023
Thank you for your wonderful review!

6/10 Okay

Mike

Business traveller
Liked: Cleanliness, staff & service
Its pricey for a 3 star hotel
Stayed 2 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, with lovely breakfast
Great 2 night stay. Clean and comfortable room and lovely breakfast. Location was great for visiting the ABBA arena, and also central London. A little out of the centre, but very quiet. Would certainly stay again
Stayed 2 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for your feedback, we hope to see you again soon.

6/10 Okay

Joby

Travelled with family
Liked: Cleanliness, staff & service, amenities
The parking charge is high since we we were booked considering the parking was free. we had struggled with booking - although we booked two rooms, only one was showing up in the system.
Stayed 2 nights in Sep 2023
Response from Reservations on 19 Sept 2023
Thank you for having taken the time to share your feedback. I am very sorry however to see that aspects of your stay were disappointing and would like to assure you that the feedback provided on the parking charges and reservation process will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.

4/10 Poor

Adesanola

Travelled with family
Liked: Cleanliness, property conditions & facilities
NOT QUITE GUEST FRIENDLY
Stayed 4 nights in Sep 2023
Response from Front Desk on 14 Sept 2023
We apologize that you felt our service was not guest friendly. We hope you give us another chance so we can show you our true hospitality.

10/10 Excellent

Karl

Stayed 2 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for your feedback, we hope to see you again soon.

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and modern
Very well placed for travelling into the centre of London as there is a DLR station 5 mins walk away. Also a small park across the road directly opposite London City airport which is about a 2 minute drive away as well. The room was clean and modern. The only gripes I had were the kettle didn't work unless you twiddled it around on its base, and although the bed was huge there was no bedside table on my side to put jewellery, phone, glasses etc. I had to use our coolbox. Having said that I would stay here again if coming to London, it's a nice hotel. Free breakfast also very good. You can also park a car for £16 a day in a safe place behind the hotel.
Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Sept 2023
Thank you very much for your feedback - we hope to welcome you back again soon.

8/10 Good

Saeed

Business traveller
Liked: Staff & service, room comfort
Good choice hotel, overall would recommend again.
Stayed 2 nights in Aug 2023
Response from Front Desk on 5 Sept 2023
Thank you very much for your feedback

10/10 Excellent

Rosalinda

Travelled with partner
Liked: Amenities
Everything was great
Stayed 3 nights in Aug 2023
Response from Front Desk on 31 Aug 2023
Thank you for your wonderful review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk on 29 Aug 2023
Thank you for your review

10/10 Excellent

Zahid

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Desk on 29 Aug 2023
Thank you for your review.

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, perfect for what we needed.
Stayed 1 night in Aug 2023
Response from Front Desk on 28 Aug 2023
Thank you very much for your kind review - we hope to see you again soon.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Fantastic stay. Hotel is very close to DLR for transport into central London. Comfortable rooms and a great breakfast.
Stayed 3 nights in Aug 2023
Response from Front Desk on 28 Aug 2023
Thank you very much for your kind review - we hope to see you again soon.

8/10 Good

Ann

Liked: Staff & service
Quite a lovely place to stay in London .with lovely view at night. Staff are lovely .Especially the breakfast team always accommodating (many Tnx to Cynthia and Joke .Appreciate
Stayed 3 nights in Aug 2023
Response from Front Desk on 21 Aug 2023
Thank you for a wonderful review - we hope to welcome you back soon.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 17 Aug 2023
Thank you very much for your review

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you to the staff especially Cyncia and Annie at the breakfast buffet they were so sweet and kind and kept the dinning room clean and well organized. All you staff were super friendly we will come back for sure. Oh and the best Free breakfast I have every had! those fresh croissant were to die for!
Stayed 2 nights in Aug 2023
Response from Front Desk on 11 Aug 2023
Thank you so much for your kind feedback - we hope to see you again soon!