Lobby sitting area

Reviews of Duke of Leinster

3 out of 5
Duke of Leinster
20 Leinster Gardens, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 201 out of 1007 reviews" "
Rating 8 - Good. 357 out of 1007 reviews" "
Rating 6 - Okay. 272 out of 1007 reviews" "
Rating 4 - Poor. 128 out of 1007 reviews" "
Rating 2 - Terrible. 49 out of 1007 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

YiuWai, Wylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is good. The staff is very friendly. The area nearby look safe to me. Walking distance to underground station, and a lot of shops/restaurant near the station. Also waking distance to Hyde Park.
Stayed 6 nights in Mar 2024
Response from The Duke of Leinster Hotel on 20 Mar 2024
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

Dan

Liked: Cleanliness, staff & service
It's a nice enough property. Service was good. They upgraded me to an apartment which was nice. The apartment was a bit cool, but I appreciated that for sleeping.
Stayed 5 nights in Mar 2024
Response from Duke of Leinster Hotel on 19 Mar 2024
Thank you for your review! We are pleased to hear that you found our property nice and that you received good service during your stay. We are glad you appreciated the upgrade to the room, even if it was a bit cool, which can be beneficial for sleeping. If there is anything else we can do to make your future stays even more comfortable, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Best regards,Management

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near everything. Plenty of food options in walking distance. Easy and cheap transit to all attractions.
Stayed 3 nights in Mar 2024
Response from Duke of Leinster Hotel on 19 Mar 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's perfect location, with plenty of food options within walking distance and easy access to public transportation for exploring the city's attractions. We're glad you found our location convenient for your needs. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope to welcome you back for another enjoyable stay in the future.Best regards,Management

4/10 Poor

Priyanka

Stayed 5 nights in Feb 2024
Response from Duke of Leinster Hotel on 22 Mar 2024
Thank you for staying with us. We appreciate you taking the time to provide us with feedback and welcome your return.Kind Regards,Managment

10/10 Excellent

Elsie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend visited feb 2024
Stayed 3 nights in Feb 2024
Response from Duke of Leinster Hotel on 26 Feb 2024
Thank you for your recommendation! We're delighted to hear that you had a positive experience during your visit in February 2024.We appreciate your support and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Management

10/10 Excellent

Niklaus, Küsnacht

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price-performance ratio
Stayed 3 nights in Feb 2024
Response from Duke Of Leinster Hotel on 20 Feb 2024
Thank you for your positive feedback and for awarding us a perfect rating! We're delighted to hear that you found our hotel to offer a good price-performance ratio. Providing value for our guests is important to us, and we're thrilled that we could meet your expectations. We appreciate your support and hope to welcome you back for another great stay in the future!Best regards,Management

8/10 Good

Tejaswi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small compared to what we paid.
Stayed 2 nights in Jan 2024
Response from Duke Of Leinster Hotel on 27 Jan 2024
Thank you for sharing your feedback with us. We appreciate your honesty and apologize if the size of the room did not meet your expectations.We understand the importance of providing value for the cost, and your comments will be taken into consideration for future improvements. If there's anything specific you feel we can address or enhance, please don't hesitate to let us know.We value your input and hope to have the opportunity to make your next stay more comfortable and enjoyable.Kind Regards,

8/10 Good

marion

Liked: Staff & service
I enjoyed my stay the area was near a number is train and bus lines and came with a tasty free English breakfast The room was deliciously toasty, a huge bonus as i was there in January, I’d stay again
Stayed 3 nights in Jan 2024
Response from Duke of Leinster Hotel on 19 Jan 2024
Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay, especially the convenient location near train and bus lines. It's fantastic that you found our free English breakfast tasty and the room comfortably toasty, particularly during the January chill.We can't wait to welcome you back for another delightful stay. If there's anything specific you'd like on your next visit, please don't hesitate to let us know. Safe travels until then!

2/10 Terrible

Javid, Fishers

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nightmare for my family. We only stayed 1 day and run away. I asked for refund they didn't even care. Horrible hotel, very dirty very smelly. Everything old. Bathrooms are Horrible. Do not stay here
Stayed 6 nights in Dec 2023
Response from Duke of Leinster Hotel on 2 Jan 2024
Thank you for staying with us. We are saddened to hear that your time with us was not satisfactory and have passed on the relevant information to our housekeeping and maintenance managers. We appreciate you taking the time to provide us with feedback and apologize for any inconvenience caused.Thank you

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small for 4 people, but we expected that. We were only there to sleep not lounge about during the day. Staff was nice and helpful, room clean and overall charming
Stayed 6 nights in Nov 2023
Response from The Duke of Leinster Hotel on 4 Dec 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

Johanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, room was great for our needs as a family of 5. Daily room cleaning was perfect! Lift is small but nothing two rides couldn’t accommodate. Walkable to the tube, restaurants and Kensington Park.
Stayed 6 nights in Nov 2023
Response from The Duke of Leinster Hotel on 4 Dec 2023
Dear Johanna, Thank you for your time in to share a fantastic review about your stay here at The Duke of Leinster Hotel. We are glad that you enjoyed your stay with us and glad to hear that we made your stay a memorable one. We are looking forward to welcome you again for another pleasant stay :) Best regards, Viryas

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfy
Stayed 2 nights in Nov 2023
Response from The Duke of Leinster Hotel on 27 Nov 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at Duke of Leinster and found the staff to be extremely friendly and helpful. The breakfasts were lovely and service was excellent. The hotel is very well located to many popular tourist spots, a number of train stations close by and easy walking distance to Hyde Park and Kensington. Would highly recommend and if ever in London again would be our first choice.
Stayed 8 nights in Nov 2023
Response from The Duke of Leinster Hotel on 20 Nov 2023
Thank you for your time in to share a fantastic review about your stay here at The Duke of Leinster Hotel. We are glad that you enjoyed your stay with us and glad to hear that we made your stay a memorable one. We are looking forward to welcome you again for another pleasant stay :) Best regards, Viryas

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service
Room was very small but comfortable. Breakfast was a big plus. Located near pubs, restaurants and public transit.
Stayed 6 nights in Nov 2023
Response from The Duke of Leinster Hotel on 20 Nov 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

10/10 Excellent

Aleksandr

Perfect
Stayed 4 nights in Oct 2023
Response from The Duke of Leinster Hotel on 30 Oct 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

6/10 Okay

Verified traveller

Disliked: Room comfort
We were first in a ground floor room which I requested. But omg. There was no natural light and window was blacked out. No fresh air. Room was claustrophobic. Air con didn’t work properly even when I asked he did t know Then was moved to sixth floor which had a nice window but air con machine didn’t work and was noisy when I got it tonwork. Tube has to be put outside window. Bathroom you couldn’t move sink was on your lap when on the toilet ! And shower crammed in. Both rooms didn’t have easy access both sides or lamps and plugs both sides ! Employees generally not smiling and not greeting properly. Apart from the team leader in the breakfast room she was fab ! Smiling and greeting. And the female on reception desk was nice and smiling too
Stayed 3 nights in Oct 2023
Response from The Duke of Leinster Hotel on 23 Oct 2023
Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Duke of Leinster Hotel on 18 Oct 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

4/10 Poor

Miranda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no central air conditions. Portable air conditioners were provided but windows remained open with a hose to air conditioners. There was dust all over the window seals. Floors had bad stains in the rugs. Breakfast was good.
Stayed 2 nights in Oct 2023
Response from The Duke of Leinster Hotel on 16 Oct 2023
Thank you for staying with us. We have passed on the relevant information to our housekeeping and maintenance managers. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

10/10 Excellent

Marines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very small but they have a very friendly staff, the location is very good, in general it is a very good option
Stayed 1 night in Oct 2023
Response from The Duke of Leinster Hotel on 16 Oct 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

4/10 Poor

Luca

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No value for money. Ou room had a moldy smell and a broken window. Not at all a 3-star level!
Stayed 3 nights in Oct 2023
Response from The Duke of Leinster Hotel on 9 Oct 2023
Dear Guest, Thank you for your time to leave a feedback. We are saddened to hear that your time with us was not satisfactory and have passed on the relevant information to our housekeeping and maintenance managers. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

10/10 Excellent

paulette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, 1st room was small but they changed us to a larger room on our second day. Breakfast was awesome and it was great having the trains an easy walk
Stayed 7 nights in Sep 2023
Response from The Duke of Leinster Hotel on 8 Oct 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here whilst in London on business but took the opportunity to go out to the theatre too. The hotel is clean, comfy and the breakfast is pretty good too. The staff were friendly and helpful and they didn’t scrimp on biscuits, teabags or toiletry products in the room. It’s close to Hyde Park and so all in all it’s in a really good spot. I will come back again in the future.
Stayed 1 night in Sep 2023
Response from The Duke of Leinster Hotel on 6 Oct 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

jolie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a really last minute booking. This is a typical hotel room in London. The room was small but adequate. The bathroom was very small but managable The elevator was tiny but it took me safely to the 5th floor The beds were clean, comfortable, and the pillows were soft. I would stay here again
Stayed 4 nights in Sep 2023
Response from The Duke of Leinster Hotel on 28 Sept 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

8/10 Good

MELODY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
This property was walkable distances to the Paddington station and restaurants. Staff were nice and friendly.
Stayed 4 nights in Sep 2023
Response from The Duke of Leinster Hotel on 28 Sept 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

10/10 Excellent

Morag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Lovely hotel in a quiet, but central location. Close to the tube stations and services. Comfy bed and decent facilities. Great breakfast in the morning served by lovely staff. Would stay here again for sure.
Stayed 3 nights in Sep 2023
Response from The Duke of Leinster Hotel on 25 Sept 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

David

Stayed 1 night in Sep 2023
Response from The Duke of Leinster Hotel on 6 Oct 2023
Thank you for staying with us. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
My only complaint is the room we got didn't have much of a view and the ac in the room wasn't working very well. The rest of the hotel was nice
Stayed 3 nights in Sep 2023
Response from The Duke of Leinster Hotel on 14 Sept 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad experience disappointed expected good size room as per the pictures they put but it was not at all similar Not worth the cost Property is not at all maintained Will refer to anyone
Stayed 2 nights in Sep 2023
Response from The Duke of Leinster Hotel on 11 Sept 2023
Thank you for staying with us. We are saddened to hear of your disappointment with The Duke of Leinster as we do not recall any complaints/queries to the front desk regarding your discomfort, cleanliness and/or further concerns. We make every effort to accommodate the needs of our guests. We are continuously working to improve and apologize for any inconvenience caused.

10/10 Excellent

Olinthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff . We got upgraded to a bigger room on arrival which was fab. Bathroom a little on the small size for a larger framed person, but very modern and clean. Breakfast good choices 😋. Would i go again? definitely ✅️
Stayed 2 nights in Aug 2023
Response from The Duke of Leinster Hotel on 9 Sept 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

10/10 Excellent

Ana M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in this hotel was excellent. Well located, 5 minutes walk from several Undergrow stations and bus stops with communication for any part of the city of London. The hotel and the rooms are very clean and very quiet. The Fronk Desk service is very friendly and willing to solve any need of guests. The breakfast service included in the lodging is excellent with a great variety, the girls who provide the service are always very willing to help with everythings and to please all guests. I highly recommend this hotel.
Stayed 5 nights in May 2023
Response from The Duke of Leinster Hotel on 9 Sept 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

10/10 Excellent

Kushin

Business traveller
Liked: Amenities
Great!
Stayed 1 night in Sep 2023
Response from The Duke of Leinster Hotel on 9 Sept 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Duke of Leinster Hotel on 3 Sept 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

8/10 Good

Anthony

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and location was fine. Reasonable cost. Good breakfast.
Stayed 1 night in Aug 2023
Response from The Duke of Leinster Hotel on 9 Sept 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

6/10 Okay

Rina

Very small stand up shower. Elevator is very compact
Stayed 3 nights in Aug 2023
Response from The Duke of Leinster Hotel on 3 Sept 2023
Thank you for staying with us. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

6/10 Okay

Hektor

Rooms are very small. The property is very old. The water gets hot and cold and is very challenging to take a shower or even wash your face or brush your teeth!
Stayed 7 nights in Aug 2023
Response from The Duke of Leinster Hotel on 10 Aug 2023
Thank you for staying with us. We are saddened to hear of the experiences faced throughout the duration of your stay at Duke of Leinster. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

10/10 Excellent

Jerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintained really well by pleasant and professional staff. Perfect for walking around London.
Stayed 4 nights in Aug 2023
Response from The Duke of Leinster Hotel on 9 Aug 2023
Dear , Thank you for your time in to share a fantastic review about your stay here at The Duke of Leinster Hotel. We are glad that you enjoyed your stay with us and glad to hear that we made your stay a memorable one. We are looking forward to welcome you again for another pleasant stay :) Best regards, Viryas

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from The Duke of Leinster Hotel on 9 Aug 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

6/10 Okay

Cassandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spacious, clean room. Beds comfy, nice hot shower and tea/coffee making facilities that were replaced the following morning when the room was cleaned. Right across the road from Kensington gardens which is a beautiful walk. And few minutes from bus or tube too. The only thing for me that let this property down was the reception staff. Whilst they weren’t rude, I didn’t feel that they were welcoming either and this is important to me,especially when travelling on my own with 2 children. They are the first face you see when you enter the hotel so I felt like they should be more friendly. The staff in the breakfast room were fantastic! Happy, friendly and everything under control. Lovely experience both mornings we ate there. Would I go back, yes!
Stayed 2 nights in Jul 2023
Response from The Duke of Leinster Hotel on 31 Jul 2023
Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. We’d like to invite you again at our hotel and experience the improved stay.

8/10 Good

Vivienne Andrea

Liked: Staff & service
The staff were wonderful and helpful. The only issue i had in the beginning was the room was too small but it grew on me eventually.
Stayed 5 nights in Jul 2023
Response from The Duke of Leinster Hotel on 26 Jul 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Duke of Leinster Hotel on 17 Jul 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

6/10 Okay

Grant

Business traveller
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from The Duke of Leinster Hotel on 14 Jul 2023
Thank you for staying with us. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

6/10 Okay

Helen Anne

Stayed 4 nights in Jul 2023
Response from The Duke of Leinster Hotel on 3 Aug 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very satisfied with our night at the Duke of Leinster and the staff were very pleasant
Stayed 1 night in Jul 2023
Response from The Duke of Leinster Hotel on 10 Jul 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

Shing Siah

Travelled with family
Liked: Cleanliness, staff & service
Our room was on the lower ground and we were skeptical on the first night. However, the freshly baked pastries woke us up the following day and the staffs all doing their duty in greeted us with a big smile. It’s walking distance to the Paddington and also Queensway so we had many options on public transport depending on our destination.
Stayed 7 nights in Jun 2023
Response from The Duke of Leinster Hotel on 10 Jul 2023
Thank you for taking the time to review your stay at The Duke of Leinster Hotel. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

Simon

Liked: Cleanliness, staff & service
Bathroom floor tiles loose Good room generally Air conditioning unit was a nice suprise
Stayed 2 nights in Jun 2023
Response from The Duke of Leinster Hotel on 6 Jul 2023
Thank you for staying with us. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

4/10 Poor

kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Duke of Leinster Hotel on 29 Jun 2023
Thank you for staying with us. We appreciate you taking the time to provide us with feedback and welcome your return.

8/10 Good

Kayte

Stayed 2 nights in Jun 2023
Response from The Duke of Leinster Hotel on 10 Jul 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

6/10 Okay

Elzbieta

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023
Response from The Duke of Leinster Hotel on 16 Jun 2023
Thank you for staying with us. We are continuously working to improve various aspects of the hotel and appreciate you taking the time to provide us with feedback.

8/10 Good

Estephania

Stayed 5 nights in Jun 2023
Response from The Duke of Leinster Hotel on 6 Jul 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.

8/10 Good

Sang Yu

Liked: Cleanliness, staff & service
Defective facilities, but fast to fix.
Stayed 4 nights in May 2023
Response from The Duke of Leinster Hotel on 5 Jun 2023
Thank you for staying with us. We are so pleased to hear that you enjoyed your stay with us. Our team members are always more than happy to assist with any questions and/or concerns you may have. We aim to please. We appreciate you taking the time to provide us with feedback and welcome your return.