6/10 Okay
Paul
Travelled with partner
15 Apr 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
This hotel is located in a very convenient West End London area close to three subway stations and near a number of varied restaurants and pubs. It's a relatively busy area, so not terribly quiet, but this did not detract from our sightseeing intent and there was a really nice quiet pub about 2 km down the road that we could retreat to after tiring days.
The hotel staff were friendly, but not well organised, being not well informed of their own procedures in a couple areas and the housekeeping not being able to regularly supply the normal amount of towels, etc.
The breakfast really was sub-par for 20 quid each and we only ate there once. The service was a bit lax, the food was mediocre at best and the breakfast area (the lobby bar) was quite crowded and noisy.
For the price we paid for the room over a full 2-week stay, there were a number of substandard service experiences that did lessen our enjoyment of the property. The Studio Suite room we had was nice and large, but the lack of a chest of drawers meant that we had to live out of our suitcases for the full 2 weeks, there only being a closet to hang clothes, but not a place to lay things out. We had several packages delivered to us at the hotel, and despite being assured in advance that this was OK, the front desk staff did not seem to know what to do with said packages, never contacting us to say they had arrives, each staff member seemingly having a different procedure to check if a package arrived & how to find it.
Paul
Stayed 15 nights in Mar 2024