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Reviews of Ashburn Hotel

4 out of 5
Ashburn Hotel
111 Cromwell Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 1000 reviews" "
Rating 8 - Good. 375 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness
Good value (for London) hotel in an excellent area. Nothing fabulous, nothing terrible. Older style but well kept. Our room was good.
Stayed 6 nights in Apr 2024
Response from Laura S. on 30 Apr 2024
Dear Julie, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service
Very friendly staff and good location, the hotel and room in particular needs a bit of updating, would put it in a 3 star rating!
Stayed 3 nights in Apr 2024
Response from Laura S. on 26 Apr 2024
Dear Kenneth, We are pleased you enjoyed your stay with us, and we will address the issues that you have brought to our attention. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel.

8/10 Good

Alfred

Liked: Cleanliness, staff & service
Very convenient for museums and the Albert Hall, lovely breakfast room and service.Bathroom needed upgrade/repair on basin and floor grouting.
Stayed 3 nights in Apr 2024
Response from Laura S. on 26 Apr 2024
Dear Alfred, We are pleased you enjoyed your stay with us, and we will address the issues that you have brought to our attention. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel.

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, the property is close to the tube station and bush stops. Would highly recommend to any visitor to London
Stayed 2 nights in Apr 2024
Response from Laura S. on 10 Apr 2024
Dear Nicola, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

6/10 Okay

Doreen

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean and comfortable
Stayed 2 nights in Apr 2024
Response from Laura S. on 10 Apr 2024
Dear Doreen, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

george

Stayed 1 night in Apr 2024
Response from Laura S. on 25 Apr 2024
Dear George, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

yingnan, Somerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and extremely helpful in storing our luggage while we are waiting to go to airport.
Stayed 3 nights in Mar 2024
Response from Laura S. on 25 Mar 2024
Dear Yingnan, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

8/10 Good

Annelies

Liked: Staff & service, property conditions & facilities
Boutique hotel, which means it can also be a bit dated, but that is the charm of England as well! Our room was very hot though. Sleeping with the window open was loud obviously. If they were closed it was nice and quiet. Great staff!!
Stayed 3 nights in Mar 2024
Response from Laura S. on 21 Mar 2024
Dear Annelies, We are pleased you enjoyed your stay with us, and we will address the issues that you have brought to our attention. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel.

8/10 Good

Nicolas

Liked: Cleanliness, staff & service
Great place to stay.
Stayed 5 nights in Mar 2024
Response from Laura S. on 21 Mar 2024
Dear Nicolas, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very helpful. Room was downstairs with a lovely bay window. Fresh bedding and towels. Hospitality tray was well stocked. Mini fridge in the wardrobe. Nicely out of sight. Bathroom clean and spacious. Complimentary slippers and toiletries. Needed a voucher for breakfast, options of continental or full English. We opted for the continental and there was plenty of choice of cereal, cheeses, pastries, cooked meats fruit and yoghurt. Additional charge for breakfast but were told about this at check in. Would recommend this hotel. Short walk from Gloucester road tube station.
Stayed 1 night in Mar 2024
Response from Laura S. on 12 Mar 2024
Dear Ian, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very polite and our room was ready for check in ahead of schedule
Stayed 1 night in Feb 2024
Response from Laura S. on 21 Feb 2024
Dear Marina, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had a wonderful stay here! We were looking for somewhere close to the tube stations and Natural History Museum and this fit the bill. Staff were incredibly friendly and approachable and the room was so comfortable with clean and spacious facilities. I would definitely consider Ashburn my first choice of hotel when visiting London again. Thank you for a wonderful stay!
Stayed 1 night in Feb 2024
Response from Laura S. on 21 Feb 2024
Dear Jack, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura S. on 21 Feb 2024
Dear Tracey, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

olga

Liked: Cleanliness
The staff is amazing. The hotel location is fantastic. Close to 3 different train lines Restaurants and shopping by foot. I will recommend this hotel
Stayed 7 nights in Jan 2024
Response from Laura S. on 13 Feb 2024
Dear Olga, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

8/10 Good

Mathilde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Laura S. on 31 Jan 2024
Dear Mathilde, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

6/10 Okay

Russell

Stayed 1 night in Jan 2024
Response from Laura S. on 22 Mar 2024
Dear Russell, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel.

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laura S. on 29 Jan 2024
Dear Tracey, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms size.
Stayed 1 night in Jan 2024
Response from Laura S. on 29 Jan 2024
Dear Guest, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and Quiet
Good location and very close to Gloucester Rd station. Clean and quiet though room is dated.
Stayed 8 nights in Jan 2024
Response from Laura S. on 22 Jan 2024
Dear Guest, We are pleased you enjoyed your stay with us, and we will address the issues that you have brought to our attention. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

8/10 Good

Faisal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, quiet, and comfort. It is very good for business trip. The location is very good.
Stayed 6 nights in Nov 2023
Response from Laura S. on 22 Jan 2024
Dear Faisal, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Laura S. on 22 Jan 2024
Dear Jaqueline, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

6/10 Okay

Julia

Stayed 2 nights in Jan 2024
Response from Laura S. on 15 Jan 2024
Dear Julia, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Rumyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, family friendly, acomodating staff, great breakfast. The rooms were a little too warm everything else was adequate.
Stayed 1 night in Jan 2024
Response from Laura S. on 12 Jan 2024
Dear Rumyana, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Gabrielle

Stayed 3 nights in Dec 2023
Response from Laura S. on 12 Jan 2024
Dear Gabrielle, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Jessica

Stayed 4 nights in Dec 2023
Response from Laura S. on 21 Dec 2023
Dear Jessica, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

2/10 Terrible

Mitchell

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Laura S. on 21 Dec 2023
Dear Mitchell, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards, Ashburn Hotel.

2/10 Terrible

Elvia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Small room heater didn’t work, toilet didn’t flush horrible experience
Stayed 2 nights in Dec 2023
Response from Laura S. on 18 Dec 2023
Dear Elvia, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards, Ashburn Hotel.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Laura S. on 18 Dec 2023
Dear Tiffany, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Elizabeth A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room, excellent service.
Stayed 8 nights in Nov 2023
Response from Laura S. on 11 Dec 2023
Dear Elizabeth A, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
This was a good option for our one night stay in London. Convenient location and transport and was surprisingly quite. Lovely helpful staff and good value.
Stayed 1 night in Nov 2023
Response from Laura S. on 29 Nov 2023
Dear Gail, We are pleased you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed here for a couple of nights and the hotel itself and room were very nice. Unfortunately the bathroom had an awful smell of drains!
Stayed 2 nights in Nov 2023
Response from Laura S. on 22 Nov 2023
Dear guest, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards, Ashburn Hotel.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London to see ABBA
Friendly staff. Centrally located and comfortable.
Stayed 6 nights in Sep 2023
Response from Laura S. on 20 Nov 2023
Dear Jimmy, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards, Ashburn Hotel.

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful! Especially Andy and Hadija! We loved our stay in hotel! Highly recommend! Thank you guys!
Stayed 3 nights in Nov 2023
Response from Laura S. on 13 Nov 2023
Dear Tatiana, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Jodi, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location near the tube and a hop on/off bus stop. It’s walkable with many great restaurants and pubs nearby. The staff is friendly, helpful and accommodating and helped us book transportation to the airport. And when I walked into the lobby early morning the day we left, I heard the front desk staff on the phone confirming our pickup. We arrived early and they made a great recommendation for lunch while we waited for our room. The room was perfect for our needs.
Stayed 3 nights in Oct 2023
Response from Laura S. on 31 Oct 2023
Dear Jodi, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future.Kind regards,Ashburn Hotel

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t know where the 10/10 reviews have come from here.. maybe Expedia need to investigate or even visit? They are either fake or have such low standards. The location is good with excellent transport and shopping/restaurants. The cleaning was average (we found blueberries beside our bed), but the rest of the clean and turn down was ok. The place is NOT as it is in the photos. It’s is extremely tired, the carpets are stained and threadbare throughout. The lounge has an air of a nursing home. We had great issues with the AC.. place was steaming hot (told by night manager that it was set to 33C..). Can back from an evening out to what was a sauna.. AC not working and night manager doesn’t know how it works… had to sleep with the street window open (anyone who knows London, knows how that sounds to sleep to). On discussing with day manager, there is NO AC in the hotel only heating.. any attempt at using AC means the heating is activated… advice: turn all off and open the window for any cooling… this should be removed from the Expedia details. So 3 nights in London using the window as AC… 4 star?? The furniture is very worn, tired and frankly bad. Most drawers can’t open, mirrored cabinets were cracked. The bathroom we had was so small we could wash our hands as sat on the loo and had to skip around furniture to close or open the bathroom door. All in all, the reviews are questionable, the star rating is rubbish and the service passable.
Response from Laura S. on 31 Oct 2023
Dear Jason, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards,Ashburn Hotel.

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Laura S. on 17 Nov 2023
Dear Robert, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were awesome. Very friendly. Despite being in a high traffic area, you couldn’t hear any road noise.
Stayed 8 nights in Oct 2023
Response from Laura S. on 23 Oct 2023
Dear Hugh, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Joel

Stayed 1 night in Oct 2023
Response from Laura S. on 13 Nov 2023
Dear Joel, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn Hotel

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Ashburn Hotel went out of their way to make sure we had everything that we needed for our stay. The front desk people are so pleasant. They always said hello and greeted us as we left for the day and returned. The woman who oversaw the breakfast each morning was very personable. Their full breakfast and continental breakfast was very good. I would highly recommend this hotel.
Stayed 6 nights in Sep 2023
Response from Laura S. on 17 Oct 2023
Dear Cindy, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future.Kind regards,Ashburn Hotel

10/10 Excellent

Amie, Elstead

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in Kensington. Right by the Gloucester Road tube stop and a Waitrose less than a block away. Room was nice, clean and I loved the French decor. There is underfloor heating in the bathroom which was a nice touch. Staff were friendly and bar area was nice to have a glass of wine before bed.
Stayed 1 night in Oct 2023
Response from Laura S. on 13 Oct 2023
Dear Annie, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Laura S. on 13 Oct 2023
Dear Emma, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Ashburn hotel.

6/10 Okay

Laura

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location, tired decor
Great location in South Kensington and only a block or two away from the tube stop. Fabulous friendly staff (Laura at the front desk was such a gem). The bed was comfortable and the bathrooms spacious. I will say that some of the decor was a bit run down and needed updating. The nightstands had tons of paint chips, stains, and dents. The carpet was faded and tired. With some minor cosmetic updates, this place would be much improved.
Stayed 2 nights in Oct 2023
Response from Laura S. on 13 Oct 2023
Dear Laura, It was a pleasure meeting you and your husband. Thank you for the feedback, we are going to address the issues you mentioned. I look forward to seeing you and your husband in the future, I wish you all the best.

8/10 Good

carol

Stayed 3 nights in Oct 2023
Response from Laura S. on 31 Oct 2023
Dear Carol, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future.Kind regards,Ashburn Hotel

8/10 Good

FIONA

Travelled with partner
Liked: Cleanliness
Great location. Hotel needs some upgrading, a little tired.
Stayed 3 nights in Oct 2023
Response from Laura S. on 13 Oct 2023
Dear FIona, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards,Ashburn Hotel.

6/10 Okay

Barbara and Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Expedia needs to review this hotel's star rating. The Ashburn Hotel is not a 4 star hotel. At best, it may rank 3 stars. While the bed was comfortable, the room fairly clean and the location close to sights and ammenities, the hotel itself is tired. The brown carpeting throughout is lifting in places and appears to need a deep cleaning. The lift needs servicing. Large empty cardboard cartons and green garbage bags of dirty ljnens were left in our corridor for days. The 2 bottles of water in our room's mini fridge had both been opened and one was only half full. There was a stained and badly torn handtowel in our bathroom. The inside of our room's windows were dirty with the initials of previous guests (?) etched in the grime. We paid a four star price for a 3 star experience.
Stayed 3 nights in Oct 2023
Response from Laura S. on 13 Oct 2023
Dear Barbara and Michael, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards,Ashburn Hotel.

6/10 Okay

Kate

Disliked: Property conditions & facilities
Didn’t like the condition of the property around reception, grubby and worn carpet . Felt the quality of the breakfast was poor but coffee was good . Cleanliness in dining area poor - window sills had dead flies . Room was good and clean . Dining staff and room cleaner were pleasant and friendly .
Stayed 2 nights in Oct 2023
Response from Laura S. on 6 Oct 2023
Dear Kate, thank you so much for your feedback. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards,

8/10 Good

Howard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous. Prior guests had damaged our room and they upgraded us to a wonderful room. Staff always friendly and very helpful
Stayed 3 nights in Oct 2023
Response from Laura S. on 5 Oct 2023
Dear Howard, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future.Kind regards,Reception Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spotless and the front desk staff are friendly and extremely helpful The location is 3 minutes from the Gloucester Road tube stop which has several lines giving you easy access to all London attractions Many good restaurants on the main street
Stayed 7 nights in Sep 2023
Response from Laura S. on 5 Oct 2023
Dear Paul, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Reception Team.

10/10 Excellent

Verna L, OTTAWA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had the most comfortable king size bed. We had a very quiet room on the first floor. Lovely breakfast and very kind staff. Lots of dining choices close by. Underground subway just around the corner. Also, hop on hop off buses stop at the same subway station. Really great location. I highly recommend.
Stayed 6 nights in Sep 2023
Response from Laura S. on 5 Oct 2023
Dear Verna L, We are so pleased that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Reception Team.

6/10 Okay

Mariella

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Lobby was horrible. Had I not prepaid I would have turned around and left. Definitely not the lobby shown in the website pictures. Very sketchy looking. Carpets are atrocious and desperately in need of an update. Consider updating to wood or wood veneer which is easier to maintain. Huge spider in our room. Air conditioning shut off during hot days. Could not for the life of us get cold water from the taps.
Stayed 9 nights in Sep 2023
Response from Laura S. on 5 Oct 2023
Dear Mariella, Your feedback is very important to us. We will address the issues that you have brought to our attention. We hope to welcome you back in the future. Kind regards, Reception team.