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Reviews of Hampton by Hilton London Croydon

3.5 out of 5
Hampton by Hilton London Croydon
29-30 Dingwall Road, Croydon, England

Reviews

8.0

Very good

Rating 10 - Excellent. 377 out of 1000 reviews" "
Rating 8 - Good. 377 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and helpful staff.
Stayed 2 nights in May 2024

2/10 Terrible

kenneth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely disappointed in our stay here. We rented 2 side by side rooms and one of the rooms where my girls stayed in had some kind of a weird moth infestation. My niece woke up with about 10 bites on her leg. We discreetly brought it to the front desk's attention and we met the manager up in the room. He promised to move the girls to their best room and we would be told where to go when we got back from our day out. They ended up just moving the girls to the other side of our room. No discount or apology. The continental breakfast was fine but the dinner was disgusting. Not exactly the best area of London. The only highlight is that it was close to the train station for escape.
Stayed 2 nights in May 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about, 1 night stay. Was more than sufficient for my needs.
Stayed 1 night in May 2024

6/10 Okay

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The building was safe and secure, with the door key card required to access the building when the doors were locked, and also to operate the lift. Although there was a good level of cleanliness, the bed frame and items within the room were looking well used and tired. The breakfast staff were very friendly and helpful and the breakfast was of a reasonable standard.
Stayed 1 night in May 2024

6/10 Okay

Tanvir

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and standards
Stayed 1 night in Apr 2024

8/10 Good

Danisha

Travelled with family
Liked: Property conditions & facilities
Property was clean I am pleased with my room and accommodation.
Stayed 1 night in Apr 2024

8/10 Good

Zara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than what i was expecting doors kept slamming most the night but apart from thet it was ok
Stayed 1 night in Apr 2024

10/10 Excellent

Jaskaran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

8/10 Good

Patricia

Liked: Staff & service
Staff at the hotel so accommodating and helpful. Did everything to ensure my stay was nice
Stayed 4 nights in Apr 2024

8/10 Good

Richard

Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, handy for East Coydon / town centre but in a quieter area of town
Stayed 1 night in Feb 2024

6/10 Okay

Chika

Liked: Cleanliness, property conditions & facilities
The location and the parking discount are the only things that I liked about the hotel
Stayed 1 night in Mar 2024

8/10 Good

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy with helpful and friendly staff. Restaurant was pub fayre of a good standard and met my needs. Breakfast was good with plenty of choice. Room was fine but, perhaps, starting to look a little worn around the edges. All in all I was happy with my stay.
Stayed 1 night in Mar 2024

6/10 Okay

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was so uncomfortable I woke up with back pain
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent - very friendly and caring. The room was a little small but was OK for a 2 day stay. Very convenient access for Croydon centre.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had amazing stay in hotel Everyone was super friendly and suportive from reception to bar and breakfast staff Will recommend and will be returning in future
Stayed 2 nights in Mar 2024

4/10 Poor

Tony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was tiny for the price
Stayed 1 night in Mar 2024

10/10 Excellent

RaNae

Travelled with family
Liked: Amenities
Manoj was incredible with his customer service.
Stayed 1 night in Mar 2024

2/10 Terrible

Josh

Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast despite slightly late arrival staff went out of their way to ensure that we had one .Thank you ! Didn't expect extra pending amount on card for incidentals but clearly explained at check in and thankfully not used. Great hotel.
Stayed 1 night in Feb 2024

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Ramesh

Liked: Room comfort
Disliked: Staff & service
Booked for a surprise for my partners birthday was very disappointed as asked for room to be decorated was informed £30 to decorate room when other hotels ie Bromley Court had updated us to executive suite and decorated room previously without being asked or any charges . Adhered 6 hours driving was not happy To be informed no hotel car park so had to park car at car park opposite and had to pay £12 instead of £16 . 30 mins into settling into the room had drilling noise for a hour on and off so informed hotel staff who investigated after plying them the recording whi then decided to change room . All in all a terrible experience would not re book or recommend.
Stayed 1 night in Feb 2024

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, convenient hotel could be improved
Newly built hotel, very handy for the Thameslink trains to and through london and Gatwick airport. Rooms very tight to move around in. No bath and shower just about adequate. Staff are really, really friendly. Hotel is let down by the area and the gym. Area not great to walk around on your own. There's plenty of eating opportunities but no classy places. As for the gym. 1 runner, 1 bike and some weights in an area about the same size as a small bedroom does not make a gym! BTW I booked here instead of Leonardos over the road as this propety advertised a gym, which I wanted to use as the streets aren't so safe on night.
Stayed 5 nights in Jan 2024

8/10 Good

Muruganandan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one very close to the station
Stayed 1 night in Dec 2023

8/10 Good

Ieasher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed somewhere to stay for a short period of time with my son
Stayed 2 nights in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the restaurant was very friendly and attentive
Stayed 1 night in Jan 2024

2/10 Terrible

Emmanuella

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

adria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was easily found. Once there staff was ok. We had a ok stay my only problem was we weren't told about the £30 holding fee till we got there and nook in. Then i was told it would refund back to my account once we book out. Which never happened i call 4 days after and was told it would take longer because we book out on the weekend. Away from that it was a ok stay
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service
Ok hotel
Stuff very good biggest problem is the parking
Stayed 1 night in Jan 2024

10/10 Excellent

Elvina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

8/10 Good

Joel

Stayed 5 nights in Jan 2024

6/10 Okay

Liza

Stayed 4 nights in Dec 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

SRAVAN k

Stayed 1 night in Dec 2023

6/10 Okay

J

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Really lovely staff and great service overall. Unfortunately one of the front desk staff had terrible body odour which was off putting when sitting in the bar. But the bar was nice and the food really good. Room was great overall but I did notice that the hand soap and body lotion dispensers would leak onto the surface next to the sink and weren’t cleaned at all during my 3 night stay. I also think that a Hilton brand hotel in Croydon should have umbrellas to loan their guests! But overall it was good value and very convenient for my needs
Stayed 3 nights in Dec 2023

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
hotel booked by my dad for me and my son due to him playing football at 10am saturday so not to travel over 125 miles we got the hotel the staff were very welcoming and very helpful our room was clean and nice and warm breckfast was first class warm and hot and plenty off it thank you for a nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Friendly, efficient service.
Stayed 1 night in Dec 2023

2/10 Terrible

Amber

Stayed 1 night in Nov 2023

8/10 Good

Shado Junior

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Croydon Hampton by Hilton
Friendly welcome and excellent staff throughout. Good for one night. Bed could have been more comfortable and hotel generally too hot. Very convenient for East Croydon station.
Stayed 1 night in Nov 2023

10/10 Excellent

Cussons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is literally 2 mins walk from East Croydon Station and 15 mins by train to city centre. Staff extremely friendly and breakfasts is amazing fresh and tasty. I had an amazing experience.
Stayed 3 nights in Sep 2023

2/10 Terrible

ROBERTA

Stayed 3 nights in Nov 2023

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hospitality and welcoming
Lovely and comfortable hotel experience, made only better by wonderful customer service - thank you Rochelle for your hospitality.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, friendly staff Comfortable room Delicious breakfast
Stayed 1 night in Nov 2023

2/10 Terrible

Belinda

Stayed 1 night in Nov 2023