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Reviews of Nuuku

4.5 out of 5
Nuuku
Km 19.5 Ruta de los Cenotes, Leona Vicario, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked Nuuku for a solo getaway and cannot wait to come back! I was able to book a ride to and from the Cancun airport and the staff was hospitable and kind, going the extra mile to make me feel safe and special. The food was amazing!!! Highly recommend investing in the 5-course dinner at the Cenote. It is a beautiful property, tucked away from the street, with jungle vibes, a beautiful pool, and truly your own Cenote. The deep tissue massage was also amazing! One of the best I've ever had. 5 stars to this tranquil getaway!
Stayed 3 nights in Feb 2024

10/10 Excellent

Phuc-Tue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Ryan, Strafford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful jungle setting. Around 20 minutes away from beach portion of Puerto Morelos. But, within 5 minutes of numerous amazing cenotes.
Stayed 4 nights in Mar 2023

10/10 Excellent

DL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were super accommodating and helpful. Such beautiful villas and surroundings.
Stayed 3 nights in Feb 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded Our Expectaions
Nuuku exceeded our expectations in every way possible. I cannot say enough good things about our stay here. We travel a lot, and this was definitely one of our favorite places that we have ever stayed. All of the staff were amazing, but especially Franco. Any and everything we needed, he was there for us. And the food was out of this world. The chef was outstanding; I would definitely recommend eating on property at least a few times during your stay. The property itself was absolutely stunning. We were at the private cenote every day, and walking through the jungle felt like a dream. There were a few other people staying at the property at the same time as us, but we only saw them 3-4 times the entire 4 days that we were there, it felt like we had the entire place to ourselves.The owner happened to be at the property during the entirety of our stay and she was just as wonderful as everyone else there. She chatted with us for over an hour while we were at dinner one night. You can tell she is very passionate about the property and about preserving and honoring the Mayan jungle. Nukuu isn't your typical touristy resort, there is definitely something more special about it. We stayed at the beginning of January and we are already planning our next trip back!
Stayed 3 nights in Nov 2022

10/10 Excellent

Amin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is great! You get to truly experience the jungle and cenote in luxury with a very acomodating staff and host. The food is also out of this world.

10/10 Excellent

Majd

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Where do I start???! Me and my wife have been coming to Cancun (or surrounding area) for about 20 years. I wanted to try something a little different and boy this place didn’t disappoint. Franco our host was on point. Anything we needed he was there. The surroundings, the ambiance, the room, was all something you would see out of an Anthony Bordain show! I highly recommend this place to anyone. Just keep in mind it’s more of an Airbnb so bring your own beer and snacks. But don’t let that deter you from booking this place. Ive never had a five course meal in front of a cenote! Must must must try this place. And no I’m not someone that was paid or given anything in return for this review. It was definitely the highlight of our trip. We stayed for a couple nights before moving on with the rest of our trip!
Stayed 2 nights in Nov 2022

2/10 Terrible

Vigouroux

Disliked: Staff & service, property conditions & facilities
Paiment sur place en carte passé en doublons on contact l hotel au debut il nous reponde pour un remboursement avec preuve du compte et plus de nouvelle d un cout attention au paiement eviter en carte il ne sont pas honnête
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
We apologize for the inconvenience and misunderstanding. This issue was resolved once our credit card merchant confirmed there was a double charge. Please note our location is in a remote area where internet service is not reliable and the terminal failed to show the transaction as approved. It was never our intention to charge double. Again, we apologize for the inconvenience.

8/10 Good

Satomi

Travelled with partner
Liked: Amenities, property conditions & facilities
支払いがクレジットカード決済が出来ず、現金を下ろさなければならない。食事は、美味しいがメニューに金額がない。
Stayed 2 nights in Sep 2022
Response from Nuuku Customer Experience Manager on 21 Sept 2022
ヌークでの経験が5つ星ではなかったことを残念に思います。残念ながら、ゲストが使用したカードは3回拒否されたため、宿泊サービスに現金で請求する必要がありました。