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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5950 out of 14957 reviews" "
Rating 8 - Good. 3899 out of 14957 reviews" "
Rating 6 - Okay. 2335 out of 14957 reviews" "
Rating 4 - Poor. 1546 out of 14957 reviews" "
Rating 2 - Terrible. 1227 out of 14957 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service
Friendly but can’t bring anything into pool and such limited seating everything is just such a $$$ grab
Stayed 1 night in Apr 2024

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place to stay first time in Vegas with my family
Stayed 4 nights in Apr 2024

10/10 Excellent

Mariela

Travelled with partner
Liked: Amenities
It’s great
Stayed 2 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet Hollywood is a great hotel to stay at in Vegas. It’s right in the center of the strip and close to several notable hotels, fast food, and Walgreens. It’s also near the Miracle Mile shops. The rooms are quite big. We stayed in the Ultra Hip room with two queen beds (we reserved a king size) and I wasn’t happy that they didn’t have the room we reserved available. I was offered to upgrade for a costly charge (the staff was willing to speak with the manager to negotiate on price but I declined to avoid hassle) I was offered a room credit of $30 later on which never appeared so that was disappointing. Aside from that, the staff is nice, the rooms are big, and the facility is clean. The casino is big and the drink servers are attentive. The pools are nice but a tad small. The price we paid was very reasonable and I would come here again.
Stayed 3 nights in Apr 2024

8/10 Good

Terrry Reed and Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need rooms for smoker at less 2 floors you guys will sale out because there a lot of smoker in the world
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the casino
Stayed 3 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Barbara

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to everything!! Pool area is large and offer some free shaded lounge areas. Shopping mall is attached to hotel as well as casino. Cabo wabo patio restaurant also attached was our favourite place to eat. Several other restaurants in the mall all were good. Cleanliness of room was questionable
Stayed 4 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Priyanka

Smokey
Stayed 5 nights in Mar 2024
Response from Doug on 1 May 2024
Hello Priyanka, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Carrina, atlantic city

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rinruthai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 1 night in Feb 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet hollywood Las Vegas was the perfect choice for us! A great selections of restaurants including Gordon Ramsay's Restaurant which was excellent! Planet Hollywood was close to all the attractions especially the mall!! The hotel was clean and the staff was helpful and pleasant!!
Stayed 3 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

OLIVER

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean.
Stayed 3 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Claudette

Travelled with family
Disliked: Cleanliness
Hotel is in a great location and you can easily walk to many different locations. Our room was not very clean especially the washroom (you could see mirror smears, dirty floors especially around the toilet and the bathtub had dirt rings and was not cleaned in a while) our bed sheets were very old and had holes in them. The pool hours are not great (9-6 on weekends) and the drinks are very over priced. Staff when we first checked in were good but would have been great to be given a map of the hotel it is very easy to get lost especially if it’s your first time in Las Vegas. Although location is great it is not worth the price we paid for 4 nights.
Stayed 4 nights in Apr 2024
Response from Doug on 1 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for all things shopping eating and gambling
Stayed 2 nights in Apr 2024

6/10 Okay

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was next to 3 elevators. These elevators run every 20-30 seconds all day and night. It was difficult to get a good night sleep. Some staff were less than friendly when asking questions.
Stayed 3 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ann C

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in Apr 2024
Response from Doug on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Jennifer, Casper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kimberly on 2 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overstimulating
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service
The staff was always very nice and happy to help.
Stayed 4 nights in Apr 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dan on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
on initial check in I paid for an upgraded room, when we arrived at the room it was not in good shape. Went down to reception and I was given a different room that was much better. We enjoyed our stay; the location is great and would definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Dan on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Roberto, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely is one of the best for your location, every thing is near from it
Stayed 1 night in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all of our activities, local car rental. Extra cost for Wifi, gym and pool (resort fees) ridiculous.
Stayed 3 nights in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Justin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was not very clean, windows were so dirty you couldn’t see out. And I had 2 birthdays while walking from parking lot to lobby.
Stayed 2 nights in Apr 2024
Response from Christina Banks on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Latrice on 30 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Stayed here specifically because of a concert. It’s a very nice hotel on the strip.
Stayed 4 nights in Apr 2024
Response from Ruby on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

NATALIE LATANYA

Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in and out was a hassle
Stayed 3 nights in Apr 2024
Response from Ruby on 29 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from ALM on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing however great fun and the staff is so nice and helpful.
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Latrice on 30 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2024
Response from Latrice on 29 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Alyson, Bethpage

Travelled with group
Liked: Staff & service, property conditions & facilities
The location of the hotel is convenient to most places on the strip. The room was large with a wonderful view of the Bellagio fountains. However, the room was not clean. There was garbage on the floor and dirty tissues on the window ledge. There was also long hair in the bathtub. My room was next to the elevators, so it sounded as if people were bowling all night long. Although I was on the 33rd floor, you were still able to hear the street noise below. The valet staff was lovely and helpful.
Stayed 3 nights in Apr 2024
Response from ALM on 29 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Paul, Chester

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from ALM on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Vincent, Roseville

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Christina Banks on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Taylor

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time
Stayed 2 nights in Mar 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from Christina Banks on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Norbert

Liked: Staff & service
Disliked: Cleanliness
I found blood on a towel. And the wallpaper on the wall were peeling
Stayed 2 nights in Apr 2024
Response from John on 29 Apr 2024
Hello Norbert, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. It was a good location. Our room was clean. But we had a room that was on the backside of the elevator. It sounded like a freight train all night long. The only thing that they would credit us for was the $50 early check-in fee. It was not worth what we paid.
Response from John on 29 Apr 2024
Hello Katherine, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Darrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price point excellent location
Stayed 1 night in Feb 2024
Response from John on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ruby on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location central to stip
Stayed 1 night in Apr 2024
Response from John on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Latrice on 29 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Chelsea

Stayed 5 nights in Apr 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!