Property grounds
Check availability

Reviews of Rio Hotel & Casino

3.5 out of 5
Rio Hotel & Casino
3700 W Flamingo Rd, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 5205 out of 17597 reviews" "
Rating 8 - Good. 3652 out of 17597 reviews" "
Rating 6 - Okay. 2850 out of 17597 reviews" "
Rating 4 - Poor. 2490 out of 17597 reviews" "
Rating 2 - Terrible. 3400 out of 17597 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia, Prescott

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room which was not a renovated room was in terrible shape!! They should be ashamed for even selling it! Carpet ridiculous, lamp shades mismatched and barely hanging in place, door that doesnt lock properly without double and triple checking...etc
Stayed 2 nights in May 2024

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was very dated and used up. Most of the shop and restaurants were closed. Front desk staff were not friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms by far the best hotel I’ve stayed in Vegas
Stayed 3 nights in Apr 2024

2/10 Terrible

carter

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Charged me 92$ on bedding that was PRE STAINED
Stayed 2 nights in May 2024

2/10 Terrible

Amanda, Hesperia

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
I had to change my room the first one had bed bugs
Stayed 1 night in May 2024

10/10 Excellent

Guangwu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Blaine R

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First room several amenities were broken. Second room was better but old. A micro or at least a coffee pot would have been handy for the longer stay.
Stayed 6 nights in May 2024

6/10 Okay

Errionniah

Liked: Amenities
Disliked: Staff & service
Bad smell
Stayed 3 nights in May 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in May 2024

8/10 Good

Izaias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Janna

Travelled with family
Liked: Amenities
I booked for the first time off The Strip because change of scenery, still close to the Vegas Strip and reasonably priced. Staff wasn't the friendliest and booking I didn't realize that the rooms weren't all renovated and booked solely on the pictures at the time of booking but to find out after checking in that the tower my room was in was not renovated it was still ok cause really how much time do you actually spend in the room but was looking forward to a fresh renovated room.
Stayed 1 night in May 2024

8/10 Good

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Big construction project right in the middle of the casino so we had to walk 1/2 mile around just to get to the rooms, that seemed poorly planned. The suites were nice and roomy, staff very friendly, neighborhood in general is scummy tho.
Stayed 2 nights in Mar 2024

10/10 Excellent

Evelyn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything from this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Nhan, for taking the time to share your experience with us, -! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place definitely will stay again
Stayed 2 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, James, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Feb 2024
Response from Diana Thomas on 14 May 2024
Thank you, Vijay,for taking the time to share your experience with us, -! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

6/10 Okay

Shay

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Amenities
Ok for the price.
Stayed 3 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Jill, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

4/10 Poor

Rosanna Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was poor quality
Stayed 6 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Rosanna, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

10/10 Excellent

Yuri

Travelled with family
Liked: Staff & service, amenities
Río is a nice hotel but due to the renovation is kind of dark when walking some areas inside, swimming pools are top 10 !
Stayed 1 night in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Yuri, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

8/10 Good

Kelly, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024
Response from Diana Thomas on 14 May 2024
Thank you, Kelly, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Israel

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Brian

Travelled with group
It was a mediocre experience
Stayed 3 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Brian, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

10/10 Excellent

Shannon G

We had a great time and loved our renovated room! The pool was a great time and it was easy to get to the strip with our Ubers.
Stayed 3 nights in May 2024

6/10 Okay

Dena

Travelled with partner
Disliked: Amenities
Parking is so far removed from the towers where your rooms are, very inconvenient. When we got to our room, there was no hand soap available and one hand towel. The alarm clock woke us up beeping during the night and construction was going on after 1 o’clock in the morning in the room above us, we got no sleep, after we paid for an Upgraded room, not happy.
Stayed 2 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Dena, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

8/10 Good

Gabriela Nicole

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The Rio was fantastic, the room was big, always clean, and the pool was perfect. The only thing that I didn't like was that there was not enough staff to guide you, I got lost on the way to my room. Also when doing check-in by yourself the machine won't tell u your room number and keep in mind when visiting what elevator is the right one for your room, also if really busy, they are really slow and have to wait ab 10 min.
Stayed 7 nights in Apr 2024
Response from Diana Thomas on 14 May 2024
Thank you, Gabriela, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with the our teams.

8/10 Good

Angelee A

Liked: Property conditions & facilities
All good
Stayed 3 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Angelee, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

6/10 Okay

Jerry

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Jerry, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

2/10 Terrible

Miguel, Aurora

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a jr suite, first one we got send to as soon as we walk in there was a very loud noise like something hitting the window (we were on the 22nd floor and the whole wall was glass) and in fact there was a loose rope with a hook at the end of it that was hitting very hard our all glass wall, we called front desk and their answer was this : Ah yes your suite is on the remodelation area of the hotel but not to worry the glass won’t break” as as we were talking the window got hit again and it was so loud that the person at the front desk hear it. She continued to let us know that he could change us if we were not comfortable in that suite because he understood it was very loud since he even hear the hook hitting the window, once we were back down at the front desk I ask if they were going to send someone to fix the problem because we thought it was very probable that the window could break and he said no that , that was going on for a few days now and that they had reported before so I ask him why they send us there if they knew that there was a problem? He said well I’m not sure because I didn’t assign the room and there was no notes on it and that also other guest that had stayed there didn’t complain????
Stayed 1 night in Mar 2024
Response from Diana Thomas on 13 May 2024
Thank you, Miguel, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

2/10 Terrible

Catherine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Sketchy people loitering in the parking lot all hrs The room did not match the website it was old and shabby. The bell hops run of with your luggage. Did not have for over an hour. Had to look for it My boyfriend who is elderly had to lugged it to the room. By himself. Not cool at all.
Stayed 1 night in May 2024
Response from Diana Thomas on 13 May 2024
Cahterine, we would like to begin by offering our sincerest apologies for not meeting your expectations on all facets of your visit. Please know that our management teams are currently working to amend the inconsistencies you have mentioned. We truly regret that we fell short of expectations for your trip and are disheartened to know your time with us proved unsatisfactory. Your business is greatly valued and leads us to commit ourselves to more efficiently managing these issues moving forward. Should your travels bring you back to our exciting city, we hope to have the chance to restore your faith in our property. We will share your concerns with our team.

4/10 Poor

Sheccid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana Thomas on 14 May 2024
Thank you for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

fadesha

Travelled with family, Travelled with group
A microwave would have been nice
Stayed 2 nights in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Fadeshia, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas. Unfortunately, we do offer microwaves as an amenity. We apologize for the inconvenience

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Cecillia, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

2/10 Terrible

Susan

Travelled with family
Disliked: Amenities, property conditions & facilities
I didn't like the fact that they charged me, a extra $50 to get another room after the first one was old, smelly, broken down furniture and dirty tub, torn or hole in the walls, dirty stained carpet. Tv stop working twice. Food wasn't good except one restaurant then charged me another $40 to stay until 4 after we didn't get to check in until after 11 on the 9th because of our flight. Flushed the toilet and the sink backed up on the last day. Didn't like the fact I was quoted one price and paying more for a room that I booked through Expedia. I will never stay at the RIO again
Stayed 3 nights in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Susan, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

6/10 Okay

Veronica

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom was a little rusty. The pool closes at 5pm that’s too early. Wish they would close at 7 or 8pm. The stores closed really early. I wanted to go buy stuff at 7pm and it was already closed
Stayed 2 nights in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Veronica, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. WE will share your concerns with our team.

6/10 Okay

Roxanne

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The AC in the room wasn’t working and was hot. Besides that it was clean and nice size room.
Stayed 2 nights in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Roxanne, for taking the time to share your experience with us. . Feedback like this is critical to our future success. I have shared your concerns with the team.

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service
The Big Rooms
Stayed 3 nights in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Sherrie, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

vallis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Diana Thomas on 14 May 2024
Thank you, Vallis, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

6/10 Okay

Margie Lucerito

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No microwave no places to eat Overpriced and inconvenient
Stayed 2 nights in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Margie, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

6/10 Okay

Maria

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The hot tub was freezing cold. There’s construction banging noises at 7am & front desk staff laughed when called to complain after two early morning banging noises.
Stayed 4 nights in May 2024
Response from Diana Thomas on 12 May 2024
Maria, we apologize for the inconvenience our renovations of the property have caused. The rooms, casino, restaurants, and pool will be completely renovated. We hope you will give us another chance and return to our hotel in the future.

4/10 Poor

Ernestina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are very old, dusty the towels had stains. The shower was very noisy and some of the knobs on the sink don’t close properly so we heard the water running all night
Stayed 1 night in May 2024
Response from Diana Thomas on 12 May 2024
Thank you, Ernestina, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

8/10 Good

Gregg, Lemon Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Gregg, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 6 hotels, even the supposed high end ones. Rio was hands down the cleanest, nicest
Stayed 2 nights in May 2024
Response from Diana Thomas on 12 May 2024
Thank you, Robin, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Erica Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Diana Thomas on 13 May 2024
Thank you, Erica, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Melissa

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The rooms that were available online isn't what room I received. There wasn't a walk-in shower and the view was more parking lot than strip. Also, the makeup mirror didn't work and the carpet was stained. Obviously, I didn't get one of the refurbished rooms. Bait and switch in my opinion. I was offered-'upgrade" upon arrival for additional fees. I guess then I would have got the room that was originally sold to me.
Stayed 1 night in May 2024
Response from Diana Thomas on 12 May 2024
Thank you, Melissa, for sharing. We sincerely apologize for the disappointing service you encountered. Looking at the 3rd party website you booked from I can see the confusion. Most of the pictures are of our remodeled rooms. We will be remodeling the tower you stayed in very soon. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the front kiosk helpers one in particular was really rude and really sarcastic when talking and didn’t help much and kept sending everyone to the line for check in . Other then that the stay was good and the pool was even better then we expected .
Stayed 1 night in May 2024
Response from Diana Thomas on 12 May 2024
Thank you, Anna, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

4/10 Poor

Tricia

Travelled with family
Disliked: Amenities, property conditions & facilities
My son fall asleep on one of the beds and woke to bugs crawling on him. We killed a couple. Called HouseKeeping to replace all the bedding. As we waited, we removed all the bedding into a file on the floor. An hour later and still no housekeeping. Went downstairs to ask what was taking so long to replace the bedding. And if they could do anything about the bugs. Showed them a picture and told us they could ONLY move us to a different room. We moved. Which was better room however the air conditioner was not working correctly. The room was hot.
Stayed 1 night in May 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Vegas at the Rio It was clean and staff was awesome Will return. Judy
Stayed 5 nights in May 2024
Response from Diana Thomas on 12 May 2024
Thank you, Judith, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Marshall

Travelled with group
Great
Stayed 3 nights in May 2024
Response from Diana Thomas on 12 May 2024
Thank you, Marshall, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Titiana

Liked: Cleanliness, staff & service, property conditions & facilities
The property is older but still very clean. We had a great time and can't wait to go back!
Stayed 3 nights in May 2024
Response from Diana Thomas on 11 May 2024
Thank you, Titiana, for staying at The Rio Las Vegas on your recent trip to Las Vegas.