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Reviews of Las Vegas Hilton at Resorts World

4.5 out of 5
Las Vegas Hilton at Resorts World
999 Resorts World Avenue, Las Vegas, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 6545 out of 10739 reviews" "
Rating 8 - Good. 2034 out of 10739 reviews" "
Rating 6 - Okay. 960 out of 10739 reviews" "
Rating 4 - Poor. 575 out of 10739 reviews" "
Rating 2 - Terrible. 625 out of 10739 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crentha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in May 2024

4/10 Poor

Arash

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
It is funny that this hotel did not have free water and coffee for the room.
Stayed 3 nights in May 2024

2/10 Terrible

Gurjeet

Disliked: Staff & service, property conditions & facilities
Shower does not work properly…has a leak . Aircon is rattling
Stayed 1 night in May 2024

2/10 Terrible

A

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Only 2 employees were working at the check in counter when there are 10 people waiting. The towels were dirty, the shower head was broken, and they did not have any body wash in our room. The whole experience was bad.
Stayed 1 night in May 2024

10/10 Excellent

Abbott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is newer to the Vegas hotels and was a bit further out from all of the city noise. I enjoyed the clean room and bathroom, the clean floor and facilities. I stopped at the Starbucks inside the hotel nearly every morning and though the line was long, they were quick and everything was well prepared.
Stayed 4 nights in May 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Pool area
Stayed 3 nights in May 2024

2/10 Terrible

Leonardo

Disliked: Property conditions & facilities
Expedia website showed resort fees included the hotel want the Again we will be reporting this to the authorities
Stayed 4 nights in May 2024
Response from Jack, Guest Relations on 16 May 2024
Thank you for the feedback. We hope you come back to stay with us again.

8/10 Good

nanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had a coffee maker in the room.
Stayed 1 night in May 2024
Response from Kimberly on 16 May 2024
Thank you for your feedback Nanda. We appreciate you taking the time to share your experience. It would be a pleasure to welcome you back again in the future.

10/10 Excellent

Dung D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good to stay and keep a little quite from busy strip. I stayed in Conrad realy excellent place to relax, and enjoy the trip. The resort is new and very clean, very nice view and walk cross street to buy things you want and also nice food.
Stayed 4 nights in May 2024
Response from Kimberly on 16 May 2024
Greetings Dung, thank you for this wonderful review. It makes us exceptionally happy you enjoyed your visit. We are glad you had a relaxing time and your stay with us was an exceptional experience. It would be an honor to be your choice Resort when visiting Las Vegas.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how open and bright the space is. I never felt like I was stuck in a crowd or in a dingy casino. I think that communication between the hotel and its guests could be improved. We had an experience where the elevators went out and the only notification we recieved was through the television at 2am. I did not see it. I would have seen it if it had been on my phone. I also think that some improvements could be made to the shopping area (the district). There were not many shops to browse through. I also think that the famous foods could be improved. Even though the resort has an all vegan restaurant that was WONDERFUL it didn't have many other plant based options. I was scrambling to find a quick service meal that was plant based.
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Greeting Jane! Thank you for this wonderful review. We greatly appreciate you sharing your exceptional experience as it is a pleasure to read of your enjoyable time you had with us. We would be grateful to be your choice Resort when visiting Las Vegas and we hope to welcome you back again soon.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Will be our go-to when we visit Vegas.
Stayed 4 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your 5-star review Erica. We appreciate you taking the time to share your experience. It is an honor to be your choice Resort when visiting Las Vegas. We look forward to welcoming you again.

2/10 Terrible

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever use Stupedia!!! Hilton is fine but Stupedia uses glitches in their system to double book and cause people to pay double. Never will I ever use Stupedia again
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Greetings Mandy. Thank you for your feedback on the booking platform. We are disheartened to learn your experience was not what you would hope and hope that despite this you enjoyed your stay at Resorts World Las Vegas. Please rest assured this will be reviewed with our partner to ensure this issue is resolved for the future. It is our sincere hope that you would give Resorts World Las Vegas a second opportunity to welcome you to the Resort.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning and has all the amenities you could look for in a resort. The prices for food and drinks was a bit steep, but about what you’d expect in Las Vegas
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Greetings Randy! Thank you for your 5-star review. It is wonderful of you to share your exceptional experience. We would be pleased to welcome you back in the future.

10/10 Excellent

Heather Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall, though it does attract a much younger crowd which was the only downside. A lot of young kids, teenagers and very young adults.
Stayed 4 nights in Apr 2024
Response from Kimberly on 16 May 2024
Thank you for your recent visit to Resorts World Las Vegas. We greatly appreciate you taking the time to leave us your feedback Heather Lee. It is a pleasure to read of your enjoyable time you had with us. We would be sincerely happy to welcome you back soon.

10/10 Excellent

Allyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your 5-star rating Allyssa. We would be honored to welcome you back in the future.

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Too far from the center of Las Vegas strip.
Stayed 2 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your feedback Eduardo. We sincerely hope that as the Strip continues to expand you might find more on the North end to your liking. We hope that you will allow us a chance to welcome you back and improve your experience.

6/10 Okay

Tammy, Lathrop

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The facility is nice and clean. Very safe. I was not pleased with the service. I could not get the WiFi or room service working and called several times for assistance with no help only to find they misspelled my name. We also called for new pillows twice and was told they would be brought up and they never came.
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your recent visit to Resorts World Las Vegas Tammy. It is greatly appreciated that you took the time to leave us your feedback. We apologize we were not able to provide you with the quality of services you have come to expect. Your feedback is important to us and will be shared with our leadership team to ensure the issues you faced are addressed. It would be a pleasure to welcome you back again in the future.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your 5-star rating Nicholas. We would be grateful to be your choice Resort when visiting Las Vegas.

10/10 Excellent

DAVIT

Stayed 2 nights in May 2024
Response from Kimberly on 16 May 2024
Greetings Davit! Thank you for your 5-star rating. It makes us exceptionally happy you enjoyed your visit.

6/10 Okay

regis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
* Checkin took 30 minutes * No coffee machine in the room * Fridge wasnt working but was replaced quickly * VIP perks could not be used : no late checkout needed, no room upgrade possible due to full occupancy and $25 credit at lobby lounge was unusable * No desk to work but who comes to Vegas to work? Some of us do * Plastic bags in drawers from previous stay * Very friendly staff * Spacious and comfortable rooms * Good hotel and amenities overall
Stayed 4 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your feedback Regis. We appreciate you taking a moment to share your experience. Please accept our sincere apologies for not meeting your expectations. We hope that you will allow us a chance to welcome you back and improve your experience.

2/10 Terrible

Abraham H

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor service, starting with the front desk. Vincent, was a very rude and unhelpful staff member. While I heard the other desk attendants be courteous to arriving guests, this individual was not. He upon arriving asked for my card and ID, and proceeds to start running my card but not providing details of what he is charging (note: room was prepaid). I overheard from the other staff what the charges were and therefore asked, but Vincent continued to be vague in the response. Afterwards, I was given the keys, but not offered any details about the property. In contrast I heard the other desk attendants shared details about the dining features and amenities of the resort. This was an extremely disappointing experience.
Stayed 2 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your recent visit to Resorts World Las Vegas Abraham. We are sorry to hear that your recent visit did not meet your expectations. There is certainly no excuse for the poor customer service you experienced upon your arrival. Your feedback is important to us and will be shared with our leadership team to ensure the issues you faced are addressed. We hope that you will give us another opportunity to serve you in the future and exceed your expectations.

10/10 Excellent

Raquel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are amazing! And so are the cucumber drinks!
Stayed 1 night in May 2024
Response from Kimberly on 16 May 2024
Thank you for this wonderful review Raquel. It is a pleasure to read of your enjoyable time you had with us and we appreciate your drink recommendation. It would be an honor to welcome you back in the future.

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your 5-star review Jose. We are pleased to hear of the wonderful time you had during your stay. It would be an honor to welcome you back in the future.

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for this great review. It makes us exceptionally happy you enjoyed your visit Michael. We would be pleased to welcome you back in the future.

2/10 Terrible

Guo Jun

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Kimberly on 16 May 2024
Thank you for your recent visit to Resorts World Las Vegas. We are sorry to hear that your recent visit did not meet your expectations. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.

10/10 Excellent

Nornu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely amazing. So many things included in the Resorts World that made it feel like we didn’t even need to leave the hotel to have a good time. We enjoyed everything. Thankyou!
Stayed 4 nights in May 2024
Response from Jack, Guest Relations on 16 May 2024
Thank you for your Five Star Rating! We hope you come back to stay with us again.

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome resort definitely worth the money ....definitely would stay at that hilton hotel again
Stayed 3 nights in May 2024
Response from Jack, Guest Relations on 16 May 2024
Thank you for your Five Star Rating! We look forward to welcoming you back soon.

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern and clean.
Stayed 4 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your recent visit to Resorts World Las Vegas. We appreciate you taking the time to share your experience. It makes us exceptionally happy you enjoyed your visit. We would be grateful to be your choice Resort when visiting Las Vegas.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for your 5-star rating Joyce. We are exceptionally happy you enjoyed your visit.

6/10 Okay

MAGDALENA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Requested our rooms to be service after 3:00pm and no one came to clean our room. Texted and called severe times and our room did not get cleaned until midnight. We had to leave our room and wait for it to be cleaned when all we wanted was to go to bed. No apologies or anything where given.
Stayed 3 nights in May 2024
Response from Kimberly on 14 May 2024
Thank you for your feedback Magdalena. Our goal is to exceed guest expectations and we are sorry to hear of your disappointment. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. While we strive to ensure complete guest satisfaction, we will be sharing your experience with our housekeeping team to help transform the guest experience. It is our sincere hope that you will give us another chance to exceed your expectations on a future visit.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Upon checkin we wear told we had to use our debit card to hold 800 for incidentals. Thats alot of money that you have to be tied up and not used on vacation. Spoke with 2 employees prior to our arrival and was never told that detail. Took 45 minutes to check in and we arrived at 1am and were exausted from travel. More of these charges should be in the hotels description or details.
Stayed 4 nights in May 2024
Response from Henry - Guest Relations on 14 May 2024
Hello Amy, thank you so much for leaving us a review. We do apologize that your recent stay did not meet your expectations. We hope you will give us another opportunity to visit our Resort in the future.

10/10 Excellent

Reyes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay close to all fun places
Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolutely beautiful property
Stayed 2 nights in May 2024
Response from Henry - Guest Relations on 14 May 2024
Hello James, we appreciate you taking a moment and leaving us a 5 out of 5 review. We would be sincerely happy to welcome you back soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 3 nights in May 2024
Response from Henry - Guest Relations on 14 May 2024
Greetings Jessica, thank you so much for taking the time and leaving us a 5 out 5 rating. We would be sincerely happy to welcome you back soon!

6/10 Okay

Jonathan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The check-in was a bit rough. Other than that is was a pleasant stay.
Stayed 4 nights in May 2024
Response from Henry - Guest Relations on 14 May 2024
Hello Jonathan, thank you for taking the time to leave a rating for us. We do apologize that your check-in process did not meet your full expectations. We would love to welcome you back to our Resort in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family and I had as great time
Stayed 4 nights in May 2024
Response from Henry - Guest Relations on 14 May 2024
Hello David, thank you for taking the time and leaving a 5 out of 5 rating! It would be an honor to welcome you back in the future!

10/10 Excellent

vedrana, kansas city

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deff will be back again
Stayed 3 nights in May 2024
Response from Kimberly on 13 May 2024
Thank you for this wonderful review. We are glad you enjoyed your time with us and had an exceptional experience. It would be an honor to welcome you back in the future.

8/10 Good

Pattie L, RALEIGH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location if you like to walk. Had an issue with my room that was resolved very quickly. Only complaint would be that some restaurants were not opened as advertised. A couple opened only on Friday and Saturday. Juniors had a sign that it was open until 11pm but was closed when we got there at 4pm on Sunday. Burger and fish and chips place only open on Friday and Saturday. Can’t remember the name of the place that made the rice bowls. Our food was horrible. Spicy, lots of rice and barely any meat and veggies. Very salty! Overall the property is very nice. Restaurants pricey but expected in Vegas. Best place was the sports bar and grill. Unfortunately, we found that place on the last day. The food was great! Fresh salads, etc. Would definitely stay again..
Stayed 4 nights in May 2024
Response from Henry - Guest Relations on 13 May 2024
Hello Pattie, thank you for taking the time and leaving us a rating. We would be honored to welcome you back in the future!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very beautiful, clean and spectacular
Stayed 1 night in May 2024
Response from Kimberly on 16 May 2024
Thank you for your 5-star review Julie. We appreciate you taking a moment to share your experience. It is a pleasure to read of your enjoyable time you had with us. We would be sincerely happy to welcome you back soon.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thanks
Stayed 3 nights in May 2024
Response from Kimberly on 16 May 2024
Thank you for this great review Aaron. We are glad you enjoyed your time with us and had an exceptional experience. It would make us truly happy to welcome you back soon.

4/10 Poor

Lorraine Marie

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
They didn’t clean my room Fridge was broken Didn’t replace glasses so we could drink water
Stayed 3 nights in May 2024
Response from Henry - Guest Relations on 13 May 2024
Hello Lorraine, thank you so much for taking the time and leaving us a rating. We do apologize that your recent stay did not meet your full expectations. We hope you will give us another opportunity to visit our Resort in the future!

10/10 Excellent

William, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy!
Stayed 2 nights in May 2024
Response from Henry - Guest Relations on 13 May 2024
Hello William, we appreciate you taking the time and leaving us a 5 out of 5 rating! We would be sincerely happy to welcome you back soon!

4/10 Poor

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in very poor; only 1 person with over 30 people in line. We stood there over 30 mins. Finally a 2nd staff person showed up to help. Room was very nice, clean, well maintained. Be aware you have to walk long distances to get to restaurants or the parking lot.
Stayed 1 night in May 2024
Response from Kimberly on 14 May 2024
Thank you for your feedback Gail. We are sorry to hear that your recent visit did not meet your expectations. We hope that you will give us another opportunity to serve you in the future and exceed your expectations.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Henry - Guest Relations on 14 May 2024
Hello Josh, thank you so much for taking the time and leaving us a review. It would be an honor to welcome you back in the future!

10/10 Excellent

Nelly

Liked: Cleanliness, amenities, property conditions & facilities
The property was great, we really enjoyed staying at the resort. The staff were busy and not very friendly. As for room service, we requested for extra towels and they didn’t bring extra towels. And the property is a bit far from the core of the entertainment area. Overall, our experience was good and we enjoyed everything else.
Stayed 3 nights in May 2024
Response from Henry - Guest Relations on 13 May 2024
Hello Nelly, thank you for leaving a 5 out of 5 rating review! We are pleased to hear of the wonderful time you had during your stay! We would be honored to welcome you back in the future!

8/10 Good

JACK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t care for unruly boisterous weekend crowds around lobby and elevators
Stayed 3 nights in May 2024
Response from Henry - Guest Relations on 13 May 2024
Greetings Jack, thank you for taking the time and leaving a rating with us. It would be an honor to welcome you back in the future!

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Mar 2024
Response from Henry - Guest Relations on 13 May 2024
Hello Ismael, thank you for taking the time and leaving a rating with us. It would be an honor to welcome you back in the future!

10/10 Excellent

SAGIE, LOS ANGELES

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I didnt like the towels. They dont seem clean at all. They look dirty, old, unwashed.
Stayed 2 nights in May 2024
Response from Henry - Guest Relations on 13 May 2024
Greeting Sagie, we appreciate you taking a moment and leaving us a 5 out of 5 rating. We would be sincerely happy to welcome you back soon!

10/10 Excellent

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Vegas, I took my wife for our anniversary. I was quite scared because I didn't know what to expect, but everything changed as soon as we got to the front desk. The staff treated us like family, and the place felt so homey to us. We will definitely be back.
Stayed 2 nights in May 2024
Response from Kimberly on 13 May 2024
Thank you for this wonderful review Fabio. How wonderful to hear of the enjoyable time you and your wife had during your stay. We would be grateful to be your choice Resort when visiting Las Vegas.