Las Guias Occidente hotels from RM136

"Disappointed"

"Amazing grounds! GOLDEN FROG is right up against a hill with clouds coming in in the morning. Ample breakfast, Grazing Trail nearby and it is possible to walk to town. I lived it! The Family Suite was perfect for my son and I."

"It was overall very good. The only issue is our room was at the far end away from the elevators on the 6th floor. So it took a while walking"

"This property is stunning. Service was first class and the rooms are spotless and beautiful. Beautiful spa and facilities. Stay here. "

"Cheap alcohol. Food was ok nothing special. Maintenance of the rooms was poor. Stayed for a night and couldn’t book a restaurant because it had to be done in the morning and the check in is at 3 pm. Cheap place"

"family friendly and clean rooms"

"Great place. Would come back"

"Like others say, this place has so much potential but fails currently! The few good things - the bed was comfortable, the pool is nice, the beach view when the tide is in is great. The hotel is older and needs repair, the grounds need upkeep. Sidewalks, paths and stairs were dirty and had branches, leaves and large puddles of water to walk thru. The white stairs were steep and wet. Breakfast was supposed to be included but there is no breakfast menu and when we asked what was for breakfast, we were told omelets, coffee, juice, & bread. So we ordered 2 cheese omelets with mushrooms and onions only, bread & juice. My husband didn't eat his omelet because it came loaded with green peppers too. When we went to checkout, we were charged $28 for breakfast! She said free breakfast was continental - bread & coffee or tea only! She wouldn't relent when I told her the waiter said it was omelets, there's no menu or sign explaining it, nor when I said our order was wrong and we barely ate any of it. The staff is the biggest problem here - especially the older woman who appears to be the owner or manager. She was not welcoming or friendly at all - she tried to say we didn't have a reservation until I showed it to her on my phone and although they have a restaurant on-site, she told us we should go next door for dinner - which we did and it was great! I wish we had stayed there instead - it was cheaper too! It's sad, this could be such a wonderful place with just a few simple changes!"

"Resort focused on locals. Some staff don’t even speak English. Rooms are dated with broken furniture. Bathroom with faulty toilets and gunk in the shower glass. Food s not bad but repetitive and boring. Specialty restaurants food is mediocre with premium to visit tepanyaky and steak. Pool music is based on small groups that bring their own boombox and it becomes very noise and annoying. Beach is rough with a step made which can be dangerous for kids specially. We rented a vehicle to go visit sites around. The rental comes with surprise extra insurance to be paid at the time you pick up your car, and cannot be avoided according to local laws. Overall, for comfort, and pleasure it disappoints. If you’re one of those that can make the best decision f anyplace without being too fancy, go for it."