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Reviews of Quality Inn & Suites University

2.5 out of 5
Quality Inn & Suites University
3420 Grand Ave, Laramie, WY

Reviews

8.6

Excellent

Rating 10 - Excellent. 370 out of 780 reviews" "
Rating 8 - Good. 272 out of 780 reviews" "
Rating 6 - Okay. 85 out of 780 reviews" "
Rating 4 - Poor. 37 out of 780 reviews" "
Rating 2 - Terrible. 16 out of 780 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed over night on our cross country trip to sleep. Hotel was quiet and decently clean. Plenty of food options near by & close to a Walmart.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Abigail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything we needed for a stop in Laramie on the way through. Plus some fellow Iowans left us a lovely not on our windshield, so overall a great stay!
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Daisy

Liked: Property conditions & facilities
Great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Christie

Stayed 1 night in Apr 2024

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and stay
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
My family loved the stay. They were there for a new student day.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rita, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable bed, extremely quiet even though close proximity to the highway and we stayed in a first floor room there was no noise from cars or the room above. We enjoyed the pool area with hot tub. Good breakfast with a varety of hot and cold items. Private breakfast room not out in the lobby as in mamy other hotel chains. Good qualty and value for the money.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind manager welcomed me in late at night and offered tips for saving money on my next stay. Room was clean and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were great! Breakfast was great! Friendly & helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in around 10pm. The receptionist was about to lock up the pool and fitness center, but offered to leave it open for us a little longer if we wanted to use it for a bit. The breakfast was hot and delicious. No complaints from us!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
it was fine and close to the interstate
Stayed 1 night in Feb 2024

10/10 Excellent

Budd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, at a good price.
Stayed 1 night in Feb 2024

8/10 Good

Errica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kali

Stayed 1 night in Jan 2024

10/10 Excellent

Gilbert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, beds were decently comfortable and the breakfast was decent.
Stayed 2 nights in Jan 2024
Response from Lily on 26 Jan 2024
5/5! Wow, thank you for reviewing our hotel! We love to hear from our guests it helps us improve our property! We hope to see you on your next trip!

8/10 Good

aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and friendly
Stayed 1 night in Jan 2024
Response from Lily on 26 Jan 2024
Our staff works hard to provide a welcoming atmosphere! Glad to hear you had such a good experience. Come see us again!

2/10 Terrible

Cynthia

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We have stayed here several time and have always had a great experience. Unfortunately this time was terrible. The parking lot was super icy and I fell getting out of my car. This was brought to the clerks attention who was very unhelpful. I won’t be staying here again.
Stayed 1 night in Jan 2024
Response from Lily on 26 Jan 2024
Cynthia, Thank you so much for taking the time to speak with us on the phone earlier this week. I wanted to apologize again for our staff's response. Your safety and comfort is always our top priority! We look forward to seeing you on your next trip to Laramie!

10/10 Excellent

Gary E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Thank you for your review! We hope to see you again.

10/10 Excellent

David

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Hunter on 15 Jan 2024
We are glad to see you enjoyed your stay! Thanks for the review.

8/10 Good

Kristi

Stayed 1 night in Jan 2024
Response from Lily on 26 Jan 2024
4/5, almost perfect! Thank you for leaving us this review. We hope you come through again so we can show you that 5/5 experience.

4/10 Poor

Amber

Stayed 2 nights in Dec 2023
Response from Lily on 26 Jan 2024
I'm sorry to hear you had a less-than-stellar experience with us. I hope you will allow us to wow you in the future! Thank you for your review.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
The room’s pictured on website showed they were remodeled and updated. The room we stayed in was no updated. The carpet was old, worn and stretched. The bathtub was yellow with damaged walls. The bed comforter was old and thin. The window did not have blackout shades and the light outside kept me awake.
Stayed 1 night in Dec 2023
Response from Management on 15 Jan 2024
Thank you for your review. We are sorry to see that your stay with us didn't meet expectations. I have shared your feedback with our maintenance and housekeeping teams.

2/10 Terrible

mariah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very home like lobby. It was December16th and it felt like Christmas in waiting area. Beautiful fireplace and mantel. Alot of thought put into decorating area!!
Stayed 2 nights in Dec 2023
Response from Lily on 26 Jan 2024
Kevin, We do our best to make all our guests feel at home. Glad to hear you felt it! We also wanted to thank you for taking the time to review us. Next time you come through make sure to stop by and say hi.

10/10 Excellent

Rachael

Stayed 2 nights in Dec 2023
Response from Lily on 26 Jan 2024
10/10! WOW, thank you for the glowing review. We appreciate your time and hope to see you next time you come through Laramie.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and very comfortable
Reasonably priced and close proximity to Univ of Wyoming for a graduation event. Very comfortable. Friendly staff. Good eating area and variety for breakfast. Overall a good experience.
Stayed 1 night in Dec 2023

6/10 Okay

Brad

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Staff were very friendly and room was clean and comfortable. Breakfast was good too .
Stayed 1 night in Dec 2023

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we liked it. The staff was friendly and helpful. The room above us was noisy until about 2am.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Lauri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 1 night in Dec 2023

8/10 Good

Alisha

Stayed 1 night in Dec 2023
Response from Lily on 11 Dec 2023
Alisha, thank you for your review of our property! We hope to give you a 10/10 visit next time.

8/10 Good

Tara

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love coming to the quality inn, good price and great amenities and good breakfast.
Stayed 1 night in Nov 2023
Response from Lily on 11 Dec 2023
Anastasia, We love seeing you when you are in town! We are also very glad you have such a wonderful time here. We will see you next time, safe travels!

10/10 Excellent

Roman

Stayed 2 nights in Nov 2023
Response from Lily on 11 Dec 2023
Wow! We are glad you had such a great stay! We hope to see you on your next trip.

8/10 Good

Rodney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent service
Stayed 1 night in Nov 2023
Response from Lily on 11 Dec 2023
4/5 what a wonderful review! Thank you for taking the time to let us know how your stay was. We can't wait to see you next time!

10/10 Excellent

Mehran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay in Laramie
Stayed 5 nights in Oct 2023
Response from Lily on 11 Dec 2023
We are glad to hear we were part of your stay in our wonderful Laradise! We hope to see you on your next trip to our little town. Thank you!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lily on 11 Dec 2023
10/10 what a review! Thank you for letting us know how well your stay was. We hope to see you next time you come through.

8/10 Good

LINDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LARAMIE TRIP
The hotel was nice, staff was very friendly and hard working.
Stayed 2 nights in Oct 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Oct 2023
Response from Lily on 11 Dec 2023
4/5 what a review, thank you! Next time we are shooting for a 5/5. We hope you will give us the shot.

6/10 Okay

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay on a budget
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable bed, I got the best night’s sleep I’ve had in a long time! Great bar area, amazing staff , close to restaurants and the university. I highly recommend this hotel!
Stayed 1 night in Aug 2023

10/10 Excellent

Tracey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Clean, renovated (or new) hotel with comfortable beds, friendly staff and a diverse hot/cold breakfast. Would stay again
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and very clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023