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"Our second stay at this hotel, great service, awesome food, and very quiet, with a cozy bed. "

"Incredibly attentive, kind staff with a very strict no tip policy. Our room was large, with a lovely balcony overlooking the lagoon. The food was good, but the best food is in the Rio restaurant overlooking the ocean. Our second night there, they had a themed meal and show by the staff which was really fun. We had a good chance to taste real Philippine cuisine, although the best chance is getting off the resort. The man-made lagoon is fun, as is the main pool, but the best part is the Spa which we indulged in four times during our eight day stay. Would go again!"

"Excellent experience. Excellent customer service. 5star service and accommodation."

"Great food and service "

"Love cleaners, close to beach "

"Shanghai-La always live up to their reputation…5-star hotel that treats their guest with a 7-star service. Best experience ever and in Cebu, need to make sure you are in The Ocean Wing, premium - upper floors side…love the views. Staff are well trained, courteous and have a lot of patience. Thanks for keeping the grounds manicured and branded like all other Shanghai-La. I am one of those customers that appreciate a well maintained amenities, it means the GM is the right person for the job!!"

"Staff was friendly, kind, and attentive, and I was checking in and in my room once in just a matter of minutes"

"The staff was excellent everyone in that hotel "

"Nice large rooms, hotel also has good gym facilities "