Hotel Dekat Labyrinth

"Brilliant as usual"

"We had a wonderful stay. The staff was amazing. They bent over backwards to try to help are stay be the perfect experience. The food was great. The castle is truly an amazing place to stay. The grounds were immaculate as well. I want to mention one of the staff, Kayla by name, for her superb customer service and help. Everyone there showed how much they valued their guests. We would highly recommend Thornbury Castle to anyone who wants a very memorable stay."

"We really enjoyed our stay, the room was nice and clean and bed very comfortable. Christopher was super helpful and made us feel right at home!"

"A stunning property and so well kept. All staff we encountered were very helpful and a lovely breakfast with plenty of choice too. Really enjoyed our stay."

"Clean, motel-like rooms in the building adjacent to the inn rather than above it."

"Really lovely room. Staff very helpful and accommodating. Great breakfast"

"Lovely welcome and nice space in reception with free Tea / Coffee. Parking is free and plenty of space. The bed is massive!!! Really good location for the M5 and about 25 min drive into the city centre. The restaurant was great too. food lovely and staff nice. Only 10 mins drive away from Blaise Castle park run too - what a bonus!"

"Excellent customer service. Front desk reception is welcoming and AMAZING! Beautiful breakfast too. Sadly, ... 1. Room was not properly cleaned. Dog's fur on carpet. My daughter was sneezing uncomfortably due to allergic reaction. 2. There was no shower cream. Thankfully, we brought something to use. 3.Shower was leaking."

"Atmosphere "

"Good location "

"The property was clean but a little dated. Breakfast was good. The food in general was good. The room was very dated and in need of an update. The prices were extortionate for where it is, way more expensive than Kent on par with London. The biggest miss sell is the tv. It is advertised on Expedia as a 55” smart tv. It is not 55” and is definitely not smart. This was extremely disappointing as my wife and I were looking forward to cosying up in the room and catching up with Netflix as we are...

"This place wasn’t what we hoped for so we didn’t stay. The room was not as big as it seemed on photos, no room to put our suitcases out. Room was dated and doors opened out onto parking lot. Very dark, no lights outside and muddy from a water main break. To make matters worse, a policeman knocked on door to say there had been an armed robbery nearby and offender was seen nearby. Very scary and unnerving. We decided we couldn’t stay and found another hotel. Swan House were not willing to refund....

"Style"

"Quiet location, period property, clean and everything needed was available "

"The staff are absolutely first rate, I had a problem during my stay with a knee condition and Melvin could not have been more helpful"

"Really lovely property- will be coming back. Recommend it completely "

"The only observation is that in room 18 there were no usb charging points. There were a number of 13A sockets however these were all on the same wall as the desk and none near the head of the bed. I think this an odd missing feature. Room was clean and shower excellent. Breakfast offering in Black Pig was very pleasant as were the staff."