La Fortuna Vacation Rentals

"This property was perfect condition with prior ownership. Now that Hilton owns it you can tell that it's deteriorating and the quality overall has gone down including service. "

"This property has great potential! We did have a wonderful time as a family of four with two little ones. It was safe, clean and the food was good. Not to mention a beautiful place with a view of the beach and Sierra San Francisco mountains that are to die for. There were some standouts in the staff, JP in Guest Services, Cynthia the bartender, Santiago on the waitstaff and the whole entertainment staff were all wonderful. The staff as a whole was pleasant and their only shortfalls were in managements coordination. My issue with the resort comes down to management and coordination. Nobody talked to eachother. The front desk wasn't up to speed on anything. I would get three different answers from 3 different people and departments. They didn't know about the events, the restaurants, reservations for the restaurants etc... That being said, the restaurant situation is challenging. You cannot book until you have a room number and there are no reservations available even if you did. I was not able to try anything other than the buffet and even that I could not get into one evening. This could all be solved by management and coordination. They have potential and can easily make this top tier."

"poor,poor poor People on the lobby trying to sell memberships timeshare, poor,poor,poor. room clean,staff,breakfast and pool excelent. Once again I didn't like it again people on the looby trying selling, -they don't understand the word NO""

"The entire hotel and pools lack cleanliness, and there isn't much variety in the food."

"Everything was perfect! Staff super friendly & accommodating. Views amazing, pool perfect. It was a relaxing 5 days!"

"Excellent staff! Amazing attention to detail and very helpful at all times."

"Several of us got food poisoned Elevator was not working rooms smell modly and when I cook pain they just spray the room with air freshmen. No much activities around the pool"

"Everything was clean and food with the drinks was great! Armando was our helper during the stay and he was ver friendly and assisted with everything we had questions with. If you are going to stay here I would recommend asking for him to be your helper during the stay! "

"It was a nice resort. Wasn't too crowded. The food and drinks in specialty restaurants was really nice. The drinks near the pool area or other cafes were ok. The beach area was clean and nice, although we could not get into the ocean. The entertainment activities were fun although they were too loud throughout the day. Perhaps they could schedule a quiet time from 1.30-4.00pm to allow the silence and the waves to relax those lying by the pool and enjoying a lazy nap after a heavy brunch. The night activities were fun. We also enjoyed playing pickle ball, TT and the pool. Nice place if you want to just decompress and not do much. "