Outdoor pool, pool umbrellas, pool loungers

Reviews of Maya Village Bali

3 out of 5
Maya Village Bali
Jalan Mataram No. 29, Kuta, Bali

Reviews

6.2
Rating 10 - Excellent. 2 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 11 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Bryan, Darwin NT Australia

Liked: Cleanliness, staff & service, room comfort
I recommend the Maya Hotel Kuta
The Maya hotel in Kuta is an appropriately priced hotel with wonderful staff who are eager to please. The facilities are basic though perfect for a family on a budget who want to explore Bali.
Stayed 5 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Go elsewhere
Maya village is in a great location near lots of local eateries and shops. The room however was lacking lots of things that the advertising promised (e.g. Washing machine) and was very musty on arrival. Our bathroom lacked ventilation (no fan or window) and the hot water ran out after a 5min shower. The hotel also blares random pop music at all hours in the pool area, even when no one is there, and when many guests have gone to bed. It has no processes in place so things change with every change of staff (One day the blankets disappeared off our bed when housekeeping came and we had to request blankets again). The staff do their best to help you but there just needs to be some better management.
Stayed 5 nights in Jan 2018
Response from Guest Relations Manager on 23 Jan 2018
Thank you so much for coming to stay with us! Yes we're in a great location! Glad you liked it! We thank you for your feedback. All our rooms have hot water. Our housekeeping staff changes the linens daily. We play music just around the pool because most guests enjoy it. We thank you for coming to stay with us! Sincerely, Guest Relations.

6/10 Okay

Verified traveller

Liked: Cleanliness
Room description was inaccurate...there was no cable tv, no water, no refrigerator. There was a bar but it was not open.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Kuta
Like the design. Basic bit good quality. Location and pool good, more breakfast choices would be good
Stayed 1 night in Oct 2017

8/10 Good

seer

Liked: Room comfort
Good deal for the rate
The hotel has a good vibe, and a good price. The service was just ok, I had a few incidents, but they were kind enough to resolve them after some persistent complaining. The pool area was very nice, and a kind of refuge. The decor was great, but the plumbing was poor, and the wifi was very slow. All in all a good choice for $25 a night
Stayed 1 night in Jun 2017
Response from Guest Relations Team on 24 Jul 2017
Hi Seer! We LOVE all our GUESTS and we thank you so much for coming to stay with. We will ALWAYS do anything we can to make our guests' stay ENJOYABLE. We are a family-owned BnB Guesthouse with a tropical bamboo Balinese Vibe, boutique-style LOCATED IN THE HEART OF KUTA, just one street away from LEGIAN STREET the main road in Kuta, walking distance to everything in Kuta, including the beach. To future guests, we look forward to hosting you. We are not a luxury resort, we are mid-range and we are very affordable. So Please have realistic expectations. We always attempt to exceed quality for prices in our range, but we ask you to please be considerate and write us a good review, so that we can continue making improvements. We have a cocktail swimming pool, great for relaxing, cooling off and also great for kids, because it is perfect size and depth. We provide a free basic breakfast in our coffee cafe, which can be a Spanish Omelet, Vegetarian Banana brown sugar Oatment, Fried noodles, fruit plate, with coffee and tea, or you can order a paid breakfast like American or Australian breakfast. We have a variety of rooms from Two bedroom private houses, two quad family rooms, Triple Bungalow, Twin, etc. Our full-time staff is on hand 24 hours to take care of all your needs. WELCOME TO BALI! SEE YOU SOON! Sincerely, Guest Relations Team MAYA VILLAGE BALI

6/10 Okay

destin

Disliked: Cleanliness, room comfort
convenient
it was fine, not so far from the memorial site and beach walk mall. great people around
Response from General Manager on 26 Oct 2016
Hi, how are you? Thanks so much again for coming to stay with us. We appreciate it a great deal. We're happy to here you liked our Location. We are walking distance to everything in Kuta and there are literally dozens of restaurants and shops all around us on. On our street you can find everything you need including mini-marts, local and western food, bars, laundry, and more. If you walk less than 5 minutes to Legian main street you find lots more and all the tourist places. We are walking distance to Kuta Beach, Beachwalk shopping mall, Sky Garden club, and more. Very happy you liked our other guests and staff. Our swimming pool, garden, and cafe are great places to relax and interact with other guests. We have room service and bar service, delivered to your terrace or room. Thank you again!

6/10 Okay

annie, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is difficult to find & signboard is hidden.
The place is cheap so don't expect too much from it ! Every things is basic. The place is not like what it has been posted in the advertise (it worst).The facilities are not provided like what have been describe e.g no internal phone,no fridge etc.
Response from Maya Village Guest Relations Team on 28 Oct 2016
Hi Annie, how are you? Thanks very much for coming to stay with us. We DO Change the towels everyday, and we clean the rooms everyday. Our housekeeping staff always clean the rooms everyday unless you told them maybe not to, which may have been a mis-understanding. Apologize for the AC, we service them regularly. We had no complaint from you about it, if we did, we would come and fix it immediately. We always give our guests satisfaction. The mode needs to be set to Cold setting (snowflake) to be cold, this is normal for all the AC's in this region. We have fridge in our two bedroom villas, and we have full service cafe, free breakfast, and we have room service. We have a full lunch and dinner menu including burgers, burritos, pasta, Asian noodles, smoothies and more. We also have pool, large bamboo garden, cafe, and a great location in the middle of Kuta, with lots of markets and small restaurants all around us, its a shame you didn't find the positive in these things like so many of our guests. To future guests: we look very much for to hosting us and we will do all we can to provide satisfaction. We are a budget hotel, providing the best quality we can at the expected level in line with our prices. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Pool and room in central location in Kuta
Couple minor issues but all in all was good. The free breakfast was tasty and bed was pretty comfortable. Little loud with other guests, but take what you get. Big garden at the hotel was nice. Walk to Kuta Beach not to far
Response from Maya Village Bali Kuta on 26 Oct 2016
Hi, how are you? Thank you very much for your kind comments and nice review. Very happy you liked the Free Breakfast, Bed, Pool, etc. We play light ambient, chill-out music at the pool for extra relaxed atmosphere. :) Also good to hear you liked our Location! We Love our Bamboo Garden as well! Can't wait for you to come back and future guests to come share. Thank you again!

6/10 Okay

navnath

Liked: Staff & service, room comfort

4/10 Poor

Edz, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
Location wise is good,
We rented a family villa for 3nights. Near to shops, blocked bath tub, bed bugs, facilities not well maintained, no locks for the rooms, only main door. No room cleaning for 3 days. Can cook, enough water supply, no supply of toiletries.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice and pleasant stay Staff are good silent environment
Response from Maya Village Bali Kuta on 26 Oct 2016
Thank you very much! We're very happy to hear your stay was pleasant. We always work continuously to improve and give our guests the best experience. As our guests know, our prices are among the cheapest in the area, so we try to exceed the usual quality for these prices. Including: Free Breakfast Swimming Pool Cafe,Bar Bamboo Garden

2/10 Terrible

Steven B., Renton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Do Not stay here
This hotel is buried so deep in Kuta it's almost impossible to find
Response from General Manager on 30 Oct 2016
Dear Steven, its too bad you only stayed with us for one night. Therefore, you were unable to find out that we have a GREAT location in the center of Kuta and Legian, walking distance to everything you can desire. To our future guests, we look very much forward to hosting you and our location being just one street back from Legian street is very good, and provides for a great nights sleep while still being in the heart of Kuta and all the action. Sincerely, The Maya Village Kuta Family.

6/10 Okay

Jane, Adelaide

Liked: Staff & service
Family of 5 stayed for 1 night. This hotel was great value for our money and included breakfast for all of us. The AirCon was not cold and we had to pour water in the toilet to flush but when in asia!... Honestly the staff were very polite and I'm sure they would have moved our room or fixed the problems if we complained however it was only one night so we just made do, the pool area and restaurant were fine.
Response from General Manager on 28 Oct 2016
Hi Jane, how are you? Thanks very much for coming to stay with us. We are happy to hear that you had a good stay and that our staff was polite. We are always happy to provide the best possible service. We have full service cafe, free breakfast, and we have room service. We have a full lunch and dinner menu including burgers, burritos, pasta, Asian noodles, smoothies and more. We also have pool, large bamboo garden, cafe, and a great location in the middle of Kuta, with lots of markets and small restaurants all around us, its a shame you didn't find the positive in these things like so many of our guests. To future guests: we look very much for to hosting us and we will do all we can to provide satisfaction. We are a budget hotel, providing the best quality we can at the expected level in line with our prices. Thank you!

8/10 Good

Jeanette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

ROSA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquila Kuta
Muy bien situado en zona tranquila del centro pero cerca de todo, andando a la playa no llega a 15 minutos si no te equivocas de calle, es sencillo, piscina fresquita y muy amables en recepción, alquilan tablas...podemos repetir
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Had a view into another building and the swimming pool was really small
Stayed 2 nights in Mar 2018

8/10 Good

Stefan

Liked: Cleanliness, staff & service, room comfort
Nice room, tiny pool.
Good staff! Nice room, breakfast ok. Pool to small, ok for a dip but not for any swimming.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbug
Bedbug がいました! それが無ければ良かったです‼︎ が、噛まれて3日後痒いしブツブツ出来るしで辛かったので、評価低めです。

8/10 Good

Marie

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Hôtel agréable et calme, bon rapport qualité/prix
Hôtel bien situé, personnel agréable et serviable et très bonne connexion wifi. Seul bémol, le petit déjeuner est léger et le ménage pas toujours au top. J'avais réservé en dortoir mais il n'était pas disponible, j'ai donc une chambre solo (qui n'étais pas très propre : urine sur la cuvette, terre sur le sol).

6/10 Okay

Alice

Liked: Property conditions & facilities, room comfort
Prisvärt
Äckligt lukt från badrummet och smutsigas lakan. Annars inget att klaga på. Mycket prisvärt
Response from General Manager on 26 Feb 2017
Hi Alice, how are you? We Thank you again very much for coming to stay with us. We are happy to host you and grateful for your review and feedback. Located in the heart of Kuta, Bali, we provide affordable accommodation for all types of travelers. We have a large bamboo garden, bungalows, Poolside quad rooms, and large family rooms. We also have two x 2 bedroom villas with kitchenettes. We are a minutes walk from Legian street on a street with lots of food choices and less hassles. Our complex is safe, secure, and secluded. We look forward to hosting our future guests. Thank you very much. Sincerely, Guest Relations Team at Maya Village Bali

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Billigt boende
Billigt hotell relativt nära flygplatsen och alldeles intill huvudgatan i Kuta. Personalen var inte särskilt hjälpsamma men överlag var det bra, särskilt till det priset.

2/10 Terrible

RYO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
今までで最悪の体験
ドミトリーに2日ステイする予定でした。 1時半にチェックインしましたが、ベッドがまだ準備できていないということで2時まで待つことに。 部屋は日が入らず埃っぽかったけど、早く休みたかったので待つことに。 3時に確認したところまだ終わってないとの返答。ハウスキーパーはレセプション付近で談笑してたのにも関わらず。 4時になってもう一度尋ねてもまだと言われたので次のホテルを予約してさっさと出ることにしました。 ドミトリーのベッド1つ準備するのに3時間近くもかかるなんて理解できません。 絶対に避けるべきホテルです。

4/10 Poor

Pracoyo teguh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Maya Village Bali
Omdat ik al eerder in dit hotel heb overnacht, wist ik ongeveer hoe de kamers eruitzagen. De eerste dag zat ik dus in kamer a4 die mij niet beviel en heb meteen geklaagd en gevraagd naar de kamer die ik de vorige keer had. Deze kamer stonk, het zag er niet verzorgd uit, de badkamer had een bamboe deur, de voordeur kon niet goed op slot, de douche moest je zelf vasthouden, de wc was niet schoon, etc. Omdat ik er vaker kom, wist ik dat kamer a7 wel een mooie kamer was met een mooie ruime douche zoals op de afbeeldingen te zien is. De volgende dag kreeg ik dan ook deze kamer en heb ze het verschil van de kamer laten zien. Ik had meteen geklaagd en gevraagd hoe het kan dat de kamers zoveel verschillen terwijl je hetzelfde betaald.

6/10 Okay

Verified traveller

Disliked: Staff & service
budget hotel
I wasn't able to choose cable tv chanel. just one chanel. shower room door was broken. but they didn't fix it until my checkout. aircondition is enough cool and bed is large.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi var glade for vores ophold. De er supersøde og hjælpsomme.
Response from Guest Relations Team on 11 Mar 2016
Hi again, thank you so much for coming and we appreciate your kind words! We are very happy to host you and all our beloved guests. Glad you enjoyed our location as well. Just to add, we recently upgraded our Wi-Fi, which is now using Fiber -Optic and is stable and fast At more than 10 Mbps. Our new swimming pool is almost open, and in the meantime, our guests can use the swimming pool at our sister property 200 meters away. Our new cafe is where we host our guests for our free breakfast and also with many paid optional selections. We also offer room service for all guests.

10/10 Excellent

Josefin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra!
Super bra tyckte jag att det här stället va! Fräsch dusch och toa, bra pool och bra personal

6/10 Okay

Verified traveller