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Reviews of Hotel Akankoso

3 out of 5
Hotel Akankoso
1-5-10 Akanko Onsen, Akan-cho, Kushiro, Hokkaido

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 114 reviews" "
Rating 8 - Good. 51 out of 114 reviews" "
Rating 6 - Okay. 17 out of 114 reviews" "
Rating 4 - Poor. 8 out of 114 reviews" "
Rating 2 - Terrible. 3 out of 114 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very large spa hotel overlooking a beatiful lake. Excellent breakfast in a dramatic setting. Had a Chinese feel to it due to size and furnishings.
Stayed 1 night in Sep 2023

10/10 Excellent

Iris, Los Altos

Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

AS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 1 night in Jul 2023

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, staff & service
Services were excellent, free ice creams and drinking machines etc were our favorite.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hot springs!!
温泉が良かったです。露天も良かったですが、レトロな雰囲気の掛け流しの大浴場が最高でした！
Stayed 1 night in Feb 2022

10/10 Excellent

Shingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen
I went to Lake Akan area mainly for the onsen. This hotel offers private onsen with a free. I enjoyed the privacy.
Stayed 1 night in Dec 2019
Response from 伊藤 on 16 Dec 2019
ご宿泊、誠にありがとうございました。 温泉は、阿寒湖温泉では、唯一源泉掛け流しです。 また是非お越しください。 スタッフ一同心よりお待ちしております。

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Over priced due to a festival
Well, hospitality wasn't like any other Japanese hotel (which is very very high level) and I had some weird white bugs/mold coming from the wooden wall I paid a lot for this as there was a festival in the town. I would recommend trying to find another place
Stayed 2 nights in Oct 2019
Response from 伊藤 on 1 Dec 2019
この度はご宿泊いただきまして誠にありがとうございました。 滞在中は不快な思いをさせてしまい心よりお詫び申し上げます。再びお客様にお越しいただけるよう接客面の向上や設備の改善に積極的に取り組んで参りますので、今後とも宜しくお願い致します。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from 伊藤 on 30 Oct 2019
ご意見ありがとうございました。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the property is old is has personality & character. Staff was very helpful & they have nice onsen family.
Stayed 1 night in Aug 2019
Response from 伊藤 on 9 Sept 2019
ご宿泊ありがとうございました。

8/10 Good

Jill E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, good location
Hotel Akankoso is located on the shores of Lake Akan in a small town. At first the hotel seems a little shabby with stained carpet and furniture. But the room was clean and comfortable, and there were many little extras that made it a great place to stay. The staff was friendly, there was free soft serve and coffee in the lobby and the onsen (hot spring pool) was free. There were robes (like kimono), hot and cold water, good wifi and comfortable beds in the rooms. My room was spacious with a tiny bathroom containing a deep tub. The location of the hotel is next to the boat dock and 15 minutes walk to the Ainu village. The hotel has a restaurant which you must pre-book, but there are restaurants in the town nearby. The hotel allows smoking so the rooms do smell a bit, but we got one that was acceptable. The public onsen is free but there are also two private ones that you can reserve for a fee. Just be aware that there is a hefty onsen tax added to the room charge, whether or not you use the onsen. When we checked out, we were given a melon bread each - nice for breakfast.
Stayed 2 nights in Jul 2019
Response from 伊藤 on 25 Jul 2019
Jill E　様 ご宿泊誠にありがとうございました。 ご意見ありがとうございます。 またのご宿泊をスタッフ一同心よりお待ちしております。

10/10 Excellent

MAN FAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and pretty environment
I stayed in this hotel with three friends in a 4-person room. The room was quite large, and we had enough space to pack our luggage. The room was pretty, and some areas were the traditional Japanese style. Also, there was an indoor hot spring on the top of the hotel (forgot the exact floor), and it still opened at midnight. No matter when you checked-in or came back to the hotel, you could have the chance to enjoy the hot spring. The environment was acceptable, and the facilities were well prepared. For the location, this hotel was just next to the Lake Akan, and you don't need to walk for a long way. It was the highlight of this hotel.
Stayed 1 night in Jun 2019
Response from 伊藤 on 19 Jul 2019
MAN　FAI　様 メッセージ、誠にありがとうございます。 スタッフ一同又のお越しを心よりお待ちしております。

10/10 Excellent

Ringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ringo Kwan
Staff were very polite and patience, though their English Speaking were not generally good. Set dinner in hotel was excellent. I would definitely rebook the hotel the next time I visit the area.
Stayed 1 night in Jul 2019
Response from 伊藤 on 18 Jul 2019
Ringo　様 ご宿泊誠にありがとうございました。 またのご宿泊を心よりお待ちしております。

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit dated hotel but service and amenities were top notch!
Stayed 1 night in Jul 2019
Response from 伊藤 on 16 Jul 2019
Christina　様 　この度は、ご宿泊誠にありがとうございました。 これからも、皆様にお越しいただける ホテルを目指して努力いたします。 またのお越しをスタッフ一同心よりお待ちしております。

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Mar 2019
Response from 伊藤 on 30 Apr 2019
ありがとうございます。 またのご宿泊をスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2019
Response from 伊藤 on 30 Apr 2019
ご宿泊ありがとうございました。 またのご宿泊をスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Cost effective option to the amazing Akan resort stayed for the previous 2 nights
Stayed 1 night in Feb 2018

2/10 Terrible

warren , newcastle australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
We book a room it Kushiro. Turns out motel is 78km (1.5 hours) from Kushiro We called motel and they hung up We had a Japanese man on train call them but they didn't want to discuss with him We emailed motel with no reply It's a total scam
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a old hotel , but very nice Service . Great breakfast and nice room !

8/10 Good

Aaftab

Liked: Staff & service, property conditions & facilities, room comfort
Convenient and affordable, just off the main strip
Room was spacious and the hotel was fairly well appointed, if a little dated. The only issue was that the bathroom looked clean, but didn't smell clean. I should have asked them to clean it, but we were only there for one night.

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is near nice and relax town area
We enjoy walking around the town in the evening and after breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Great location, just next to Lake Akan
Location was excellent but the futons were not as comfortable, compared to other smaller hostels or accommodations we have tried.

6/10 Okay

CY, Malaysia

Disliked: Staff & service
Dated tired hotel with limited + unhelpful staff.
The staff was reasonably friendly when we checked in. However, we made the mistake of leaving the side of the window without insect screen opened when we went out for dinner. The room was invaded by bugs when we got back. The staff refused to help rid the room of bugs and only provided an insecticide spray when asked. They also refused our request to change room and basically told us we had to debug the room ourselves. We ended up spending the better part of an hour spraying and clearing dead bugs.

8/10 Good

Ignatius, Sydney

Liked: Cleanliness, staff & service
Old but super friendly hotel
Friendly welcome checked in. Not too crowded, good onsen, easy walk to ice festival area.

8/10 Good

CHYE WAH, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with great view
We have a great stay in this hotel with beautiful Lake Akan behind the hotel. Our rooms faced the lake and we enjoyed the beautiful view. The hotel is also near the shopping areas with Ainu Village and restaurants. Laundry is available free of charge on the 4th Floor. Free Wifi and coffee are available at the lobby.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite hotel with nice lake view and hot spring
I booked the Japanese room for our family of 4. The room was very spacious and has a great view of the lake. The hotel staff would lay out the futons in the evening for us nicely. We enjoy the stay, the room was comfortable, the hot spring was good, the Japanese breakfast was also very good. However, the Wifi is only available in the lobby, it is kind of inconvenient for us as we have to go down to the lobby whenever we need to use the wifi. Hope the hotel can extend the wifi the room.

4/10 Poor

Paul, San Francisco

Liked: Staff & service
Disliked: Room comfort
Aging hotel with poor security standards
This is an aging hotel trying to make up for it with amenities. You get a free pudding when you arrive, they have free (bad) coffee in the lobby, they have washing machines and dryers free of charge on the 4th floor, and they have a really nice outdoor onsen. They also have plenty of bath robes (yuakatas) out and slippers for hotel guests to use in and out of the hotel. That said, unlike other hotels, they gave us no information on how to act in the onsen. I use my own slippers, and imagine my surprise when leaving the onsen to find that someone had taken them. When I told the hotel staff someone had taken my slippers, they seemed not to care at all, and even said this happens often. If it happens often, why not warn people? This hotel seems to let anyone use their onsen for a fee, so it is not just hotel guests in there. The area has many long term campers, and who knows what kind of people they are? Unlike other hotels, there is no key card entry to the onsen. If I were a women, I would only go at busy times, and with a group/friend if possible. After losing my slippers the whole place gave me a feeling on unease. To the staff's credit they did locate and return my slippers in the morning, but the whole experience was bad. If you have anything of value, use the lockers they provide. Use the lockers even for your slippers. This hotel seemed to care very little about onsen rules, so don't worry if anyone says anything. It is better than losing your things.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great view, nice outdoor foot onsen facing the lake, AWESOME kaiseki meals, awesome rotenburo, great comfy futons in tatami rooms. This hotel is on the other end of the main street that all the hotels are on (all are along the lake), so it's a longer walk to the Ainu village, but still all very walkable since the town is small. This place has the most history, I think.

6/10 Okay

Peggy, Arizona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good stay
Older Hotel but in a good area.

6/10 Okay

Ho Wah

Travelled with family
Liked: Staff & service
Hotel looking old
Stayed 1 night in Oct 2023

10/10 Excellent

Youngsu

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
建物自体は古さを隠せない感じはするが、清潔感はあり快適に利用することができた。 ロケーションもよく、遊覧船乗り場やカムイルミナのすぐ横。 食事はとても美味しく満足できたし、温泉もよかった。 あえて要望を言わせてもらえば、オートロックドアの採用や風呂の脱衣所は鍵つきのロッカーの方が安心感は高くなると感じた。
Stayed 1 night in Jun 2023

6/10 Okay

Steffen

Stayed 2 nights in Jun 2023

10/10 Excellent

SAKAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天風呂最高
Stayed 1 night in May 2023

8/10 Good

sadayoshi

Liked: Staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

naomi

Travelled with family
Liked: Staff & service
部屋の塗装の剥げているところが多かった。シャワーのお湯が出なかった。朝食は種類も豊富で良かったです。
Stayed 1 night in Oct 2022

8/10 Good

きよし

Disliked: Property conditions & facilities
建物、内装の劣化が進んでいる。 食事では、温かいものはもっと温かく出して欲しい。天ぷらは熱い天つゆのほうが良いと思う。
Stayed 2 nights in Sep 2022

8/10 Good

SHIGEYUKI

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

noriko

Stayed 1 night in Jul 2022

8/10 Good

TOYOJI

Travelled with family
Liked: Cleanliness, staff & service, amenities
設備は若干古くなっており、きめ細かな手入れは必要な面があるものの、ソフト面では頑張って対応しており ゆっくりと過ごせるホテルで、また利用したいと思う
Stayed 4 nights in Jul 2022

8/10 Good

??

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
室内のリクライニングシートが壊れていた。トイレも狭く洗面しにくいです！
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
残念な印象
部屋風呂のお湯が出ませんでした。チェックイン時に「故障していてお湯が出ないので大風呂を利用してください」と説明があれば納得したのに残念でした。車の鍵を預けるように言われたのは道内旅行中初めてです。自分の大切な車を使用されるのを嫌がる人は多いのではないでしょうか。
Stayed 1 night in May 2022

8/10 Good

HIKARU

Liked: Staff & service
建物自体は古くなっているが、清潔さは維持されている。
Stayed 1 night in Apr 2022

10/10 Excellent

SHUNJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Takeru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が親切丁寧だった。
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋の風呂を使用しようとしたが、シャワーからお湯がほぼ出なく最悪だった
Stayed 1 night in Oct 2021

10/10 Excellent

Jiro

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広いロビーや友人とくつろげるスペースがたくさんある。無料でコーヒーとソフトクリームが楽しめる。食事も品数が豊富でおいしかった。ホテルの紹介画像では、湖畔にポツンと一軒建っているのかと思っていたが、ホテルがたくさん隣接していた。
Stayed 1 night in Oct 2021