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Aparthotel

Swiss Garden Residences Kuala Lumpur

5.0 star property

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Located near Pavilion Kuala Lumpur, Swiss Garden Residences offers a tranquil retreat with contemporary comforts. Guests can rejuvenate in the sauna, take refreshing dips in the outdoor pool, or enjoy an energetic game of racquetball or squash at this upscale aparthotel.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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About this property

Swiss Garden Residences Kuala Lumpur

  • Luxury family-friendly aparthotel near Berjaya Times Square
  • Located close to Jalan Alor and Pavilion Kuala Lumpur, Swiss Garden Residences Kuala Lumpur provides an airport shuttle, a corner/local shop and a terrace. For some rest and relaxation, visit the sauna. The on-site Chinese cuisine restaurant, Sino Scene, offers lunch and dinner. Enjoy the gym, as well as activities such as racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
  • You'll also find perks such as:
    • An outdoor pool and a children's pool
    • Free self-parking
    • Tour/ticket information, a front desk safe and luggage storage
    • 1 meeting room, concierge services and smoke-free property
  • Room features
  • All 93 individually furnished rooms offer comforts, such as 24-hour room service and air conditioning, as well as thoughtful touches, such as separate sitting areas and separate dining areas.
  • Extra amenities include:
    • Bathrooms with rainfall showers and deep-soaking baths
    • Separate sitting areas, separate dining areas and kitchenettes

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for MYR 85.77 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 85.77 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Does Swiss Garden Residences Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Swiss Garden Residences Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swiss Garden Residences Kuala Lumpur?

Self-parking is free at this property.

What time is check-in at Swiss Garden Residences Kuala Lumpur?

Check-in start time: 3 PM; check-in end time: 3 PM.

What time is check-out at Swiss Garden Residences Kuala Lumpur?

Checkout is at noon.

Where is Swiss Garden Residences Kuala Lumpur located?

This family-friendly Kuala Lumpur aparthotel is located on the boardwalk, within a 15-minute walk of Berjaya Times Square and Jalan Alor. Pavilion Kuala Lumpur and Petaling Street Market are also within 1 mi (2 km). Imbi Station is 7 minutes by foot and Hang Tuah Station is 8 minutes.

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Reviews

Reviews

7.8

Good

7.8

Cleanliness

7.6

Location

7.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 99 out of 331 reviews
Rating 8 - Good. 135 out of 331 reviews
Rating 6 - Okay. 57 out of 331 reviews
Rating 4 - Poor. 25 out of 331 reviews
Rating 2 - Terrible. 15 out of 331 reviews

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is lousy. tissue not refilled on most days. even if it is, it's only 8 pieces. air con is leaking. tv is not working. sofa is dirty. toilet has flies everywhere. lobby is hot n stuffy, no friendly staff at reception.
Stayed 6 nights in Sep 2019
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value

Definitely worth the price per room. Thank Lenny of room for two to move around and cook if needed. Walking distance to Chinatown and several other landmarks.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything just fine except the a/c in the living room. The a/c is noisy.
Stayed 1 night in May 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
房間床單枕頭套沒有清洗 有臭味 隔天打掃也是隨便清潔一下 缺少牙刷等了兩天也沒有補上 感覺整間酒店根本無人在管理一樣
Stayed 3 nights in Apr 2019
Verified

2/10 Terrible

Noriyoshi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

勝手に　　二度も　キャンセル　　追加払ってるのに　　

HOTEL.COM で申し込み　　スイスガーデンホテル　キャンセルがあり　原因不明　結果は、　非常に遅く回答　　回答前に　電話で　再度確認したら　予約　追加で支払い予約できましたが　　またまた　勝手にキャンセルさせられていました。 どうなってるの　信用できない　回答は、　すくに　おねがいしたにも関わらず　なぜ　ほったらかしに　され　二度も　キャンセル受けることになったのか 安全をみて　別のホテルも予約していたので　そのホテルにて　宿泊できました。　　みなさん　出発前　または、　出発してからの　キャンセル　注意してください。運がないのかな　念願のスイスガーデンホテル泊まりたかった　でも　もう　二度と泊まらない。　キャンセルが怖い　二度も　　だれだろう!!
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service
- schlecht bewirtschaftet - personal mit wenig interesse - für Touristen nicht optimal gelegen - Zimmerausstattung naja + günstig + an einer Haltestelle für Hop on Hop off
Stayed 1 night in Mar 2019
Verified

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pratique

Un petit appartement pas loin du quartier animé de Jalan Alor et des transports. Bon rapport qualité/prix !
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Ngit Zoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/5

Good overall
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
The rooms were bigger than i thought, the flavour resturant need to serve alcohol, you are loosing alot of business because of that
Stayed 5 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms poor selection of plates and bowls. Only 4 off coat hangers in the wardrobe / lack of equipment. Decoration quality poor despite a recent facelift. Breakfast facility located in separate building - a little inconvenient. Keep door locked / latched as despite having the "do not disturb sign" on the outside of the door housekeeping entered three times !!!
Stayed 4 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location as convenient and cafes etc around the corner and close to shopping areas. Staff were friendly but inefficient and no accountability or urgency to help guests.
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in time was suppose to be 3pm. When we arrived at the receptionist at 630pm. Was told that ,the room was not ready and have to wait till 840pm then can check in!
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location good and staff good
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Myeongwoo

Liked: Staff & service, property conditions & facilities, room comfort

전반적으로 만족.

일단 레지던스라 일반 아파트같은 느낌이고 취사가 가능했습니다. 직원들은 숙박객이 요구하는 사항에 적극 대응해주었구요, 위치도 부킷빈탕중앙이라 편합니다. 또한 길을 잃어버려도 주변 시민들이 아는 시설이고 고층이라 찾기도 편합니다. 그리고 말레이시아인들은 화교들 포함하여 매우 친절합니다.
Stayed 4 nights in Dec 2018
Verified

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean,wifi was good. Food was good too. But too crowed in the hotel dining room
Stayed 3 nights in Dec 2018
Verified

6/10 Okay

Josephine

Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi n tv channels reception is very very bad
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the layout of the apartment. The toilet is also unique. The bathtub is a step down instead of us climbing in. My room got the best view of Menara KL n the Twin towers. Everything is good.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

yukyoung

Liked: Cleanliness, property conditions & facilities, room comfort

한번쯤 이용해볼 만한 숙소,

일단, 객실도 깨끗하고 뷰도 괜찮았어요. 다만 와이파이가 정말 잘 안 터지고, 조식먹으러 가는게 조금 복잡하고 고층이라서 로비까지 내려가자니 시간이 조금 걸리더라구요. 친절한 호스트도 있었지만, 귀찮아 하는 호스트도 있어서 기분이 좀 별로이기도 했어요. (첫날 호스트가 별로) 그래도, 마지막에 짐도 맡아주고 시설이 좋았으니까 평점 4점드려용
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Victor

Disliked: Staff & service

It sucks! Don't go to this hotel/ rediences

It was upsetting to arrive after a long drive at 2000hrs to be informed that my room is not ready. Check in was supposed to be at 1500hrs. What happened during those five hours? On top of this, the counter staff was most unhelpful, unfeeling and to a certain extent rude. No apologies, not even a return requested call so I could speak with the manager I have stayed in swiss garden before and am shocked with the drastic drop in service standards The shower has water spewing from all three outlets. My first time! The location was good as it allows occupant to walk to several prime buildings around this locality
Stayed 3 nights in Dec 2018
Verified

2/10 Terrible

Calvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is in dire need of refurbishing.

Room was leaking water, air con was not cold, bedsheet was stain, requested to change room. Next room, the air con was loud and bath area tend to flood after bathe. Service staff was not eager to serve. Requested for iron board, waited for few hours. Very unpleasant stay. Will avoid this hotel next time.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Good location and spacious accommodation.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Weng Soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for value

Housekeeping staff cannot understand or speak English reasonably well. Our calls for extra toileteries, towels and bottled water were promptly answered. However since they knew we were 3 persons, there is no excuse in not getting the room including an extra bed ready for us. The breakfast buffet at the adjacent Swiss Gardens hotel was good. It has warm soya bean milk!
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Kwonhee

Disliked: Property conditions & facilities
그저그랬슴 아침식사식당도멀리있어서 불편했고 음식도 먹을만한게없어고 방청소또한늦게하였고 에어컨에서물이떨어저 밤세잠을잘수가없어어요..
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ontspannen verblojf op centraal punt in kuala lump

Prima locatie , hotel appartement, heerlijk zwembad, gym, ontbijtbuffet. Je ku zlef koffie thee zetten, elke dag schoonmaak, water op de kamer en in de badkamer toiletartikelen, elke dag fris. Vlakbij monorail imbi halte. Handdoeken bij het zwembad.
Stayed 2 nights in Sep 2018