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Reviews of Oasis Avenue – A GDH Hotel

3.5 out of 5
Oasis Avenue – A GDH Hotel
18 Prat Avenue, Tsimshatsui, Kowloon

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 134 reviews" "
Rating 8 - Good. 47 out of 134 reviews" "
Rating 6 - Okay. 14 out of 134 reviews" "
Rating 4 - Poor. 5 out of 134 reviews" "
Rating 2 - Terrible. 7 out of 134 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

King Sau, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
loved it
Stayed 2 nights in Aug 2023

2/10 Terrible

Ka Man

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad check in experience with a male staff on 13/2
One male staff who served at front desk on 13th Feb afternoon was rude. Firstly he coldly asked us to fill in the declare form, however he didn’t guide us how and where to complete the form so both of us standing in front of him for 5 mins waiting for nothing. After completing the form he told us we were not able to check in as my address is on their covid list. Given that my building does not have any confirmed case, but still being rejected from the hotel. He then said they will refund the full amount to me (which I still cannot see it on my bank statement, not sure about the progress). To be honest I’m not quite happy with the policy of the hotel, however the attitude of the male staff is rude that makes me wonder whether they have provided any customer service training to their staff. I even asked the male staff if there’s any manager that I can talk to. He directly told me no. After a while I asked again, he just asked the female staff next to him to answer my questions, and he simply just walked away. I don’t see why hotel front desk staff can be that rude and giving such bad attitude to customers.
Stayed 1 night in Feb 2022

2/10 Terrible

Wing Yin

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Underwhelming Stay
The reception was not willing to accommodate. The in-room ipad is useless as it only allows to chat with a chatbot but does not allow web browsing.
Stayed 1 night in Oct 2021

4/10 Poor

Siu Hung

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is very good with nice price. I booked here because of the Netflix in room, but my room doesn’t have Netflix so I’m disappointed.
Stayed 1 night in Jun 2021
Response from Service Quality Team on 22 Jun 2021
Thank you for supporting us during the COVID-19 period!! We are delighted to have your excellent comment about our facilities. A Brand New Smart Room leading Oasis Avenue Hotel to become the first and only SMART Hotel in Hong Kong! We are providing AI “Yue Yue” assist you voice control the room facilities, Netflix and Youtube for TV entertainment, free minibar to enjoy and also upgraded facilities such as TOTO auto toilet and Dyson hair dryer to upgrade your staying experiences. For booking details or more information, please feel free to contact SQD Team before your next stay. We hope you can enjoy your Hong Kong holiday with us again soon!

10/10 Excellent

Jovi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Except the toilet is quite dirty, stain on the toilet seat. Other than that, the most impressive is the huge TV and the TV come with Netflix.
Stayed 1 night in Jan 2021

2/10 Terrible

Hsiung Wen

Stayed 2 nights in Jan 2021

8/10 Good

Emiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas festive 2 day stay
Overall I would rate it as a good stay. Room was comfy especially the bed. I stayed in the theatre room which was nice with a projector and a large screen on the wall to watch movies. Bathroom was clean and spacious with a Toto toilet seat that was great offering a warm seating and cleaning functions for your private areas. Places for improvement:- No coffee but a coffee machine was available Weak batteries in the remote
Stayed 2 nights in Dec 2020
Response from Service Quality Team on 7 Jan 2021
Thank you for supporting us during the COVID-19 period!! We are delighted to have your excellent comment about our facilities. A Brand New Smart Room leading Oasis Avenue Hotel to become the first and only SMART Hotel in Hong Kong! We are providing AI “Yue Yue” assist you voice control the room facilities, Netflix and Youtube for TV entertainment, free minibar to enjoy and also upgraded facilities such as TOTO auto toilet and Dyson hair dryer to upgrade your staying experiences. For booking details or more information, please feel free to contact SQD Team before your next stay. We hope you can enjoy your Hong Kong holiday with us again soon!

10/10 Excellent

jincheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Ka Hin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

CheYUAN

Business traveller
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Kim Ping

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leung yau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Chih-Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很方便 離地鐵站走路3分鐘
Stayed 1 night in Dec 2023

10/10 Excellent

Waihim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
始祖點嘅舒適又乾淨！工作人員態度很好
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

YUHEI

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
excellent！
Stayed 3 nights in Sep 2023

8/10 Good

Keung Pun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有一樣嘢就係令人不滿意，寄存行李在酒店一個小時都話要收$10港元實在太少家，只是一個小小嘅服務。
Stayed 1 night in Aug 2023

10/10 Excellent

Kin Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sang Kit

Stayed 1 night in Jul 2023

10/10 Excellent

Yuen Ni Catherine

Stayed 1 night in Jun 2023

8/10 Good

Ching Man

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ki Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Chung Ki Martha

Stayed 1 night in Apr 2023

8/10 Good

Wing Tai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Stayed 6 nights in Mar 2023

10/10 Excellent

ka yam

Stayed 1 night in Feb 2022

2/10 Terrible

kam chung

Stayed 1 night in Jan 2022

10/10 Excellent

Wai ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2022

10/10 Excellent

CHAN

Stayed 1 night in Jan 2022

10/10 Excellent

Chi tat

Stayed 1 night in Jan 2022

8/10 Good

Mei Kuen Daisy

Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Oct 2021

8/10 Good

Shun Kiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Sze Ho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Yuen Chung

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Chun Hung

Stayed 1 night in Sep 2021

4/10 Poor

bing

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Hau man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ka man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有進步
員工嘅 service比 以前好有改變
Stayed 1 night in Aug 2021
Response from Service Quality Team on 19 Oct 2021
感謝您在疫情期間支持Oasis Avenue，我們在嚴峻的環境下為您提供最用心的安全防護措施及溫暖的服務！ 本年度為Oasis Avenue所訂立的服務年，酒店力爭提供更好的服務因此新成立服務質量部，感謝您的分享與支持，Oasis Avenue的每一位成員都為您提供從心出發的服務，我是服務質量部的April，期待與您再次共度美好時光!

6/10 Okay

Chun hoi

Liked: Amenities
Stayed 1 night in Aug 2021