Dear Saimizi, Thank you for choosing us for your stay at Kota Kinabalu and time taken to review your stay. We believed we fell short on our communication services between our staff and guest. We take your feedback seriously and rest assure action had been taken to improve this areas. Steps taken including sending emails to our arriving guest with host mobile contact number and other messenger platform. We look forward to another opportunity to better serve you.

Dear Stephanie, Thank you for your kind feedback and time taken to review your stay with us. We are deeply sorry about those issues you faced during your stay with us. We took your comments seriously especially the old furniture. We have taken the tasks to the unit owners to replace the furniture, including upgrading the units kitchenware. Do rest assure we are committed and be more details about our units condition for the pleasure of our guests. We strive to improve our services continuously for our guest. We are still very positive about your return and do hope looking for another opportunity to better serve you.

Dear Leong Thye, Thank you for choosing us for your stay in Kota Kinabalu and time taken to review your stay. We regretted your stay experience was less than expected especially the bathroom concerned. Action had been taken by our team based on your feedback. We strive to provide best service for all our guest. We are positive about your return and look forward to serve you better in future.

Dear Valued Guest, Thank you for your kind comments and time taken to review your stay with us. We regretted you had unpleasant experience with our housekeeping service during your stay. What you had experienced it not our normal practice. We take your feedback seriously hand shared with our team. At current time, action had been taken by our team to be extra diligent and details on the room conditions. Regarding the loud aircraft sounds at late night, with regrets we are not able to do much about it because there are many areas in the building we cannot access. We will strive to find a right solution to reduce the unwelcome noises. We remain positive about your return and looking forward to serve you better on your next trip.

Dear Chul Jung, Thank you for staying with us. We do hope your stay experience met up to your expectation and we apologize for any shortcoming on our services if there is any. We look forward to better serve you again.