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Reviews of Palau Hotel

3 out of 5
Palau Hotel
Ikelau Hamlet, Koror, Koror Island

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 242 reviews" "
Rating 8 - Good. 81 out of 242 reviews" "
Rating 6 - Okay. 9 out of 242 reviews" "
Rating 4 - Poor. 5 out of 242 reviews" "
Rating 2 - Terrible. 4 out of 242 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff!
Stayed 6 nights in Apr 2024
Response from Howard on 12 May 2024
Thank you so much for the rating and glad to heard you like our staff. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Hilda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly
Stayed 5 nights in Apr 2024
Response from Howard on 9 May 2024
Thank you so much for the rating and glad to heard you like our staff.

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly desk staff.
Stayed 5 nights in Apr 2024
Response from Howard on 9 May 2024
Thank you so much for the rating and glad to heard you like our staff.

6/10 Okay

Olguita

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The girls in the front desk are super nice
Stayed 1 night in Apr 2024
Response from Howard on 9 May 2024
Thank you so much for the rating and glad to heard you like our staff.

2/10 Terrible

Katherine, Glenwood Springs

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice staff, convenient location with restaurants and a supermarket near by. Room is simple and clean. LOTS of stairs, no elevator. WiFi in room is VERY UNRELIABLE, even if they reboot the multiple routers. I couldn't connect for hours during my stay or the connection lasted only a few minutes at a time. I was told I could hang out in the lobby for better WiFi, but the point of booking a room is to be in the room!! An extremely frustrating situation. I won't book here again specifically because of lack of consistent internet.
Stayed 2 nights in Apr 2024
Response from Howard on 17 Apr 2024
Sorry for the unpleasant stay experience. Our manager is aware of the internet issue and is actively seeking solutions.

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in the midst of town. I could walk to the museums, restaurants and stores. The desk staff and maintenance were lovely and responsive, especially since my air conditioner was on the fritz, they had to restart it, twice. They would have moved me to another room if I weren’t leaving the next day. (My choice) The room was immaculate when I checked in. The housekeeping staff wasn't very good. Left dirty mugs, missed a day, didn’t notice that the toilet roll holder had the cover broken off. Bed was comfy, the floor and bathroom were clean.
Stayed 3 nights in Mar 2024
Response from Howard on 13 Mar 2024
Thank you so much to heard you like our staff. and for your advice, we will reflect upwards, Because of your advice, we will continue to progress.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clear, nothing special but was what i was expecting
Stayed 6 nights in Feb 2024
Response from Howard on 18 Feb 2024
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is AMAZING, and the property is great for the price! The only thing that's lacking is Wi-Fi (there is connection, but very slow and almost unusable). Would absolutely recommend!
Stayed 2 nights in Dec 2023
Response from Howard on 8 Feb 2024
Thank you for your rating.Hop we can serve you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

JP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the convenient town location offers all kinds of businesses within walking distance. Staff is attentive and responsive, will communicate with you via email or in person. They do not offer transportation to/ from airport but can arrange if for you . Going rate is $30 per ride as of November 2023. We were able to get one on our own TO the airport for $25. Just ask any taxi driver in town.
Stayed 2 nights in Nov 2023

10/10 Excellent

Seth

Stayed 3 nights in Sep 2023
Response from Howard on 18 Nov 2023
Thank you for your rating. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Excellent hotel. Generous serving of breakfast and snacks. Comfortable room. Super helpful reception.
Stayed 2 nights in Jun 2023
Response from Howard on 18 Nov 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

HUA JIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A snug room
Though the room is somewhat small, it's very tidy and clean. Why should we need a spacious room when we go out for sightseeing all day long? We think the hotel is great compared with its price, and the breakfast is delicious.
Stayed 1 night in Sep 2023
Response from Howard on 18 Nov 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great little gem in the center of Koror
Clean. The reception staff were exceptional. They helped us so much. They hot us set up wuth a left side drive rental car, and the last night found us a pizza at almost 10pm. They have a room for luggage storage if needed. They will set up a taxi for $30 to or from the airport (taxis charge $25/person). Nice free breakfast-not quite American style, more like an Asian-American mix. I would atay there again. Walking distance to most of downtown Koror.
Stayed 2 nights in Sep 2023
Response from Howard on 18 Nov 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Howard on 3 Sept 2023
Thank you for the rating. Hope we can serve you again in the future.

10/10 Excellent

Sol, Hagatna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff and Clean Facility. Close walk to many restaurants.
Stayed 2 nights in Aug 2023
Response from Howard on 3 Sept 2023
Thank you for the rating. Hope we can serve you again in the future.

8/10 Good

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming, polite and accommodating. Room was reasonable and comfortable. Location is very convenient and close to some cafes and shops. Small thing to improve: provide soap in bathroom (not just hand sanitizer). Shower temperature quite cold even on hottest setting but might not be under their control
Stayed 1 night in Aug 2023
Response from Howard on 3 Sept 2023
Your insights have been duly noted, and I want to assure you that we are taking your suggestions seriously.We believe that your feedback is an opportunity for us to grow and enhance the quality of our services. Your satisfaction is our ultimate goal, and we are committed to making the necessary improvements to meet and exceed your expectations.

4/10 Poor

Dave

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and overbearing, room was dirty was not swept the entire week. Looked under the bed and had not been cleaned in a long time. housekeeping was difficult to get and then only made the bed. Staff was intrusive and rude they keep wanting our key. Inspected the room before we could leave, and tried not to give a receipt at checkout. Breakfast was left overs from the tour dinner the day before ie. pork stew boiled cabbage etc. It was a disappointing experience on a beautiful Island.
Stayed 7 nights in Jul 2023
Response from Howard. on 7 Aug 2023
Sorry to make you have a bad experience.We will ask our housekeeping clean our rooms more carefully.Most orders from EXPEDIA are not paid directly to us, so the counter staff may have missed your reservation. But as long as you ask for a receipt, we will give it.But the part that is not factual we will give clarification.Before the guests go out in the morning, the counter will ask if the room needs to be cleaned. We will not enter a guest's room without the guest's consent.When you agree to clean, do it in its entirety, not just in parts.There have been cases in the past where guests have lost their keys and this key cannot be crafted in Palau. That's why we asked to leave the keys at the counter before going out. But we don't make it mandatory to do so.We don't have pork stew boiled cabbage in our lunch & dinner menu. We also didn't offer lunch & dinner for OTA customer.If you can send email to tell us the detail of how is our staff was rude and overbearing. We will appreciate.

8/10 Good

AGNES

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023
Response from Howard on 7 Aug 2023
Thank you for the rating.Hope we can serve you again in the future.

10/10 Excellent

Gao Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE IN KOROR & STAFF ARE GREAT
Stayed 1 night in Jul 2023
Response from Howard on 7 Aug 2023
Thank you for the rating.Hope we can serve you again in the future.

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy@Koror
Home away from home, literally (I was in Palau for 16 days). Cozy place and relatively affordable if your visiting for business. I particularly love the guest care by the staff, they are really, really helpful; exceptional! Would definitely stay at Palau Hotel again.
Stayed 3 nights in Jun 2023
Response from Howard on 7 Aug 2023
Thank you for the rating.Hope we can serve you again in the future.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Property is upgraded to modern finish appliances and finish furniture. I would like a microwave in the rooms for future accommodations.
Stayed 1 night in Jun 2023
Response from Howard on 7 Jun 2023
Thank you so much for your advice, we will reflect upwards,Because of your advice, we will continue to progress.

8/10 Good

Juraj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2023
Response from Howard on 29 May 2023
Thank you so much for the rating. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Jack

Stayed 7 nights in May 2023
Response from Howard on 29 May 2023
Thank you so much for the rating. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Kiyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 5 nights in Apr 2023
Response from Howard on 25 Apr 2023
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Max

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 8 nights in Mar 2023
Response from Howard on 4 Apr 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel in the middle of town!
I really like the Palau Hotel and will stay there again if I return to Palau! The reception staff is super friendly, breakfast is good, and the room was cute, clean, and well-equipped. The location is great too — right across from a souvenir place, two supermarkets, and restaurants.
Stayed 3 nights in Feb 2023
Response from Howard on 4 Apr 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and up to date with fun decor. The staff is absolutely what makes this hotel standout- always smiling and helpful. They went above and beyond for us arranging reservations, transportation, etc
Stayed 5 nights in Feb 2023
Response from Howard on 18 Nov 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

8/10 Good

Douglas W., Barrigada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palau Hotel is a solid stay, clean and friendly. But does not have resort level amenities, so for a business trip, it is just fine, for a week long vacation, not a place you may wish to stay. But I will comeback for another business trip, but find a place on the water with a few other amenities if on vacation.
Stayed 4 nights in Feb 2023
Response from Howard on 4 Apr 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very solid non-resort choice in Koror. 3 star hotel, clean, lots of choices for breakfast (included), incredibly nice and helpful staff. It's downtown so the surroundings are not very pretty, but there are restaurants and grocery stores nearby. Perfect place to be picked up for scuba diving if you can live without the comfort (and price) of a resort.
Stayed 9 nights in Feb 2023
Response from Howard on 4 Apr 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, guest friendly staff and hotel
The hotel is situated in the heart of the biggest town in the country, walking distance to all shops and restaurants. The rooms and lobby are newly renovated, clean, modern and tidy. Breakfast changes on a daily basis, with the front desk staff willing to assist at all times with complementary tea, coffee, water refills at anytime. Only negative point was the bettlenut and cigarette butt mess at the front door, this seems to be a daily occurance and not a pleasant sight on first check-in.
Stayed 2 nights in Feb 2023
Response from Howard on 20 Feb 2023
Thank you so much for your comment and rating. I'm sorry the messy entrance upset you.This habit of Palauan natives has always troubled us.We will strengthen communication with them and improve this issue.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Our visit to Palau was a wonderful vacation, and we really appreciated the staff at Palau Hotel. They were very friendly, helpful, accommodating, and ensured that our stay was great.
Stayed 7 nights in Feb 2023
Response from Howard on 20 Feb 2023
Thank you so much for your comment and rating. Hope we can serve you again in the future.

6/10 Okay

Naokuni

Stayed 6 nights in Jan 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here. I can honestly say this place is very consistent with how well this place is ran. Staff is very friendly, helpful, and professional. The hotel is well kept; very clean. It’s close to the main road in Palau, so it’s a great location. Highly recommend staying here when coming to visit Palau.
Stayed 3 nights in Jan 2023
Response from Howard on 20 Feb 2023
Thank you so much for your comment and rating. And thank you for choosing our hotel again. Hope we can serve you again in the future.

10/10 Excellent

James

Stayed 1 night in Jan 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility in good location.
Stayed 3 nights in Jan 2023
Response from Howard on 20 Feb 2023
Thank you for taking time write the comment and rating. Hope we can serve you again in the future.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accommodating!
Stayed 1 night in Jan 2023
Response from Howard on 20 Feb 2023
Thank you for taking time write the comment and rating. Hope we can serve you again in the future.

10/10 Excellent

Garrit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and accommodating staff! Great location walking distance to numerous restaurants and shops. Will definitely stay here again next time I'm in palau.
Stayed 1 night in Jan 2023
Response from Howard on 20 Feb 2023
Thank you for taking time write the comment. We are glad to heard you like our hotel.Hope we can serve you again in the future.

10/10 Excellent

Yayue

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
nice hotel nice staff, everything is good!!!
Response from Howard on 20 Feb 2023
Thank you for taking time write the comment and rating. Hope we can serve you again in the future.

10/10 Excellent

Kenneth, Tamuning

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well positioned near shopping and dining options. The staff is friendly and helpful. I’ll choose this hotel again for my next visit.
Response from Howard on 20 Feb 2023
Thank you for taking time write the comment. We are glad to heard you like our hotel.Hope we can serve you again in the future.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and cleanliness.
Response from Howard on 20 Feb 2023
Thank you for taking time write the comment and rating. Hope we can serve you again in the future.

10/10 Excellent

Loren

Stayed 1 night in Dec 2022

8/10 Good

Aleksander

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location for not vacationars but people doing business. Friendly and openminded Staff. Good breakfast despite limited supplies of good on the island.
Stayed 13 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
A great boutique property centrally located. Joy and Marc at the reception are amazing!
Stayed 5 nights in Nov 2022

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price
Very nice but small hotel. Clean, well maintained and in good location in the heart of Koror. We walked to a number of good restaurants very nearby. Breakfast at the hotel was very good and made to order. The service and assistance from both Joy and Mark at the front desk was above and beyond excellent! We definitely enjoyed our stay, thank you!
Stayed 2 nights in Oct 2022
Response from Howard on 31 Oct 2022
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful and the room was very nice :)
Stayed 1 night in Aug 2022
Response from Howard on 27 Aug 2022
Thank you so much for the rating and glad to heard you like this hotel.Hope we can serve you in the future.Have a nice weekend.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Howard on 20 Feb 2023
Thank you for taking time give us rating. Hope we can serve you again in the future.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and amazing breakfast! Will stay again if ever going back to Palau
Stayed 2 nights in Jul 2022
Response from Howard on 19 Jul 2022
Thank you for taking time for the comment and glad to heard you like our hotel. Hope we can serve you again in the future.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022
Response from Howard on 20 Feb 2023
Thank you for taking time give us rating. Hope we can serve you again in the future.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Good color coordination throughout the building and rooms. Very clean room. Excellent location in downtown Koror. Would stay here again.
Stayed 1 night in Jul 2022
Response from Howard on 15 Jul 2022
Thank you for taking time write the comment and glad to seen you like our hotel. Hope we can serve you again in the future.