Grange Hotels Group Keston hotels

"Balil went above and beyond to make our stay perfect. Also the lady in the restaurant/ bar . Thank you for your great hospitality "

"The room was excellent. We especially enjoyed the Club Room."

"Breakfast very good , spa and hotel facilities excellent "

"Need more vegan selection "

"Good"

"Mitre House has been my home away from home in London for the past several years. Each time I visit, I know I can look forward to a warm welcome from familiar faces, an entirely comfortable environment and readiness to accommodate special requests. This little gem is well located and possessed of an old-fashioned charm that is increasingly rare."

"Excellent!"

"Overall experience was great,very helpful & friendly.Excellent hospitality!But keep in mind,they will charge the “accommodation service” after check out but was never mentioned when you check in or out,keep an eye on this charge from your bank.Needed to mention,Will, from the guest engagement team,for this charge,he acted with quick and efficient response after I emailed him.He was so helpful & willing to do the adjustment for this un-notice charge PROMPTLY!Really save my time of worrying when am I gonna get the money back.In all,their service was excellent,check in & out was great & smooth, even their porter was very polite & helpful.I feel really welcome & warm by their excellent customer service. Also their bedding was amazingly comfortable.Definitely gave us a good rest after a long day of walking.Spacious bathroom but the bath tub was a bit too high,my friends & I were having difficulty to go in & out.Need to be very careful & cautious or else will slip easily.A small point out to the housekeeping team or the management team,since I booked my room with 3 guests, we would assumed all the supplies should able to accommodate for 3 people but not 2 or 1,ex:bath towels & slippers only 2,the hygiene & dental care set only 1 & etc,with all these missing necessities when we request extra they delivered with more quantity which is a plus. I mean being marked as a 5 stars hotel I think working on this minor facility service with attention would help outshine their rating."

"staff were wonderful from checking in to checking out"