Front of property

Reviews of Comfort Inn Kenora

2.5 out of 5
Comfort Inn Kenora
1230 Highway 17 E, Kenora, ON

Reviews

7.0

Good

Rating 10 - Excellent. 258 out of 1004 reviews" "
Rating 8 - Good. 324 out of 1004 reviews" "
Rating 6 - Okay. 172 out of 1004 reviews" "
Rating 4 - Poor. 119 out of 1004 reviews" "
Rating 2 - Terrible. 131 out of 1004 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Annalisa

Disliked: Cleanliness, property conditions & facilities
Power went out, wifi not great and room was dirty
Stayed 1 night in May 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and staff
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was nice
Stayed 2 nights in Mar 2024
Response from FD on 6 May 2024
Thank you for filling out our survey, we are glad you enjoyed your stay.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy beds
Stayed 1 night in Mar 2024
Response from FD on 6 May 2024
Thank you for filling out our survey, we are glad you enjoyed your stay and our beds were comfy. Hope to see you again.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy check-in and check-out, friendly staff
Stayed 1 night in Apr 2024
Response from FD on 2 May 2024
Thank you for filling out our survey. We are happy to hear you had a great stay. We hope to see you again

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy quiet
Stayed 1 night in Apr 2024
Response from Chantal on 29 Apr 2024
Thank you so much for your kind words, Kenneth . We really appreciate you taking the time out to share your experience with us—and we agree—Kenneth is truly a gem to have on our team! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

6/10 Okay

Leigh-Anne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The price was a bit steep and the pet fee as well compared to other local hotels
Stayed 1 night in Apr 2024
Response from Chantal on 29 Apr 2024
Thank you so much for your kind words, Leigh Anne. We really appreciate you taking the time out to share your experience with us—and we agrees truly a Leight Anne gem to have on our team! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are nice. I love the no carpet.
Stayed 1 night in Apr 2024
Response from Chantal on 29 Apr 2024
Thank you so much for your kind words, Donald. We really appreciate you taking the time out to share your experience with us—and we agree—Donald is truly a gem to have on our team! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

8/10 Good

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff were friendly
Stayed 1 night in Apr 2024
Response from Chantal on 24 Apr 2024
Thank you for choosing Comfort inn kenora .We hope that you enjoyed your time with us and found everything to be satisfactory.

10/10 Excellent

wayne C

Stayed 1 night in Apr 2024

10/10 Excellent

Todd Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bed so comfortable, room quite big, staff very accommodating to our requests, our second stay this month
Stayed 1 night in Apr 2024
Response from Todd on 24 Apr 2024
Dear ToddThank you for choosing Comfort inn kenora.We love to hear your feedback and use it to review and improve our services.

6/10 Okay

Connie

Stayed 2 nights in Apr 2024
Response from FD on 6 May 2024
Thank you for filling out our survey.

6/10 Okay

Ron

Travelled with family
Liked: Staff & service
They gave fresh towels upon request. I would’ve loved if they had cleaned my room, when I had asked on the 2 night I stayed. I stayed there 3 nights. Swept the floor ls myself.
Stayed 2 nights in Mar 2024
Response from FD on 19 Apr 2024
Thank you for filling out our survey. We are sorry that your room may have been missed as some changes have been taking place at our hotel.

10/10 Excellent

Todd Wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Chantal on 7 Apr 2024
Thank you for visiting us at Comfort inn . I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at Comfort inn you will remember forever. Therefore, your comments are very important to us.

4/10 Poor

Daniela

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff. Trying to find excuses for dirty rooms
Response from Chantal on 2 Apr 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.

8/10 Good

David

Travelled with group
Liked: Cleanliness
Placed in the back...too far to walk.
Stayed 1 night in Jan 2024
Response from Chantal on 2 Apr 2024
We’re so sorry to hear that you think it was too far walk . We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again

6/10 Okay

Peggy

It’s ok
Stayed 4 nights in Mar 2024
Response from Chantal on 26 Mar 2024
Thank you, Peggy , for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

Robert

Stayed 4 nights in Mar 2024
Response from FD on 19 Apr 2024
Thank you for filling out our survey.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chantal on 23 Mar 2024
Thank you, Tim for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely fantastic. The room was very clean, with lots of amenities. The breakfast was amazing and tasted delicious with so many options. A
Stayed 1 night in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Brayden for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Clean, quiet. No hassle experience.
Stayed 2 nights in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Vincent for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 Good

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services from front desk and Breakfast.
Stayed 1 night in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Daniel , for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 Good

Brent

Business traveller
Liked: Cleanliness
Breakfast was fine.
Stayed 1 night in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Brent for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 Good

Kaci

Travelled with group
clean and staff was friendly
Stayed 2 nights in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Kaci for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Excellent room!!
Stayed 1 night in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Robert for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The room was AMAZING. Nice and clean. Bed was soo comfy
Stayed 1 night in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Deborah for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

Leah

Business traveller
Liked: Staff & service
The staff was extremely helpful and kind i really appreciate them going out of way to help me oginize my rides and makingg dining suggestions
Stayed 2 nights in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Leah for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

2/10 Terrible

Chastain

Disliked: Staff & service
The management wasn’t great, they wanted me out asap, they wouldn’t or give me an extra hour to stay, one extra hour, they continued to bang on my door and wanted me out,
Stayed 1 night in Feb 2024
Response from Chantal on 6 Mar 2024
, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning [specific issue mentioned in review]. Please accept our sincere apologies for any inconvenience caused.

10/10 Excellent

Norman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Mar 2024
Response from Chantal on 21 Mar 2024
Thank you, Norman , for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything regarding the property was great!! Clean, upgraded and safe. The only small issue was the front desk employee. We arrived 1/2 hour early. Staying in town for surgical procedure. We were were told that all the rooms in the hotel have not been checked, so we could not get a room until exactly 3. Noticed at night that there were maybe 4 vehicle's parked in an area that could if held at least 20 vehicles. Other than her, the stay was great. I would definitely stay there again!
Stayed 3 nights in Feb 2024
Response from Chantal on 21 Mar 2024
Thank you, sherry for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 Good

Patty

All good.
Stayed 1 night in Feb 2024
Response from Chantal on 21 Mar 2024
Thank you, Patty for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness
We were unable to get coffee for our room because they only had decaf on hand. When I asked on Monday morning if they had reg coffee the girl threw packages of decaf on the counter and said this is all we have. The lady who checked us in on Sunday was very nice and professional.
Stayed 1 night in Feb 2024
Response from Chantal on 6 Mar 2024
Name], Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially concerning [specific issue mentioned in review]. Please accept our sincere apologies for any inconvenience caused.

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nicely renovated Nice tv
Stayed 1 night in Feb 2024
Response from Chantal on 21 Mar 2024
Thank you, Chris for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 Good

Stefani

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel! The drive up to the sliding doors makes it sooo easy. We also got to see a few friendly deer outside our room!
Stayed 1 night in Feb 2024
Response from Chantal on 21 Mar 2024
Thank you, Stefani for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

10/10 Excellent

Emily

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

2/10 Terrible

Erin

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from FD on 4 Mar 2024
Thank you for filling out our survey

4/10 Poor

Claude

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The "PTAC" unit or to use layman's terms the heating and cooling unit does not work. There is no heat in this room. It's -13C and freezing rain snowing. The heating unit was unplugged so I plugged it in. The blower or what most people call the fan is seized. The disappointing part isn't that it's seized but that it was unplugged so the hotel knew it was seized. upon further inspection I can see that this unit has not been serviced or cleaned in years. I brought sweaters and warm clothes. Room was over $200 after taxes. Too bad really.
Stayed 1 night in Feb 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 2 nights in Feb 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

8/10 Good

Bal

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean place with updated rooms. Staff didn’t seem happy/friendly at check in. Otherwise good stay.
Stayed 1 night in Feb 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

4/10 Poor

Christopher, Sioux Lookout

Stayed 2 nights in Feb 2024
Response from Chantal on 21 Mar 2024
Thank you for sharing your experience. We regret to hear that the room did not meet your comfort expectations. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests." "We appreciate your feedback on the comfort of our accommodations.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Squeaky bed. Very clean, quiet but few people there at the time. Breakfast included.
Stayed 1 night in Feb 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

8/10 Good

April Raine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who was great at extending our booking and keeping us in the same room so we didnt have to move our things.
Stayed 2 nights in Jan 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

8/10 Good

Leslee

Travelled with family
Liked: Staff & service
Everything was fine no complaints
Stayed 1 night in Jan 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

10/10 Excellent

Rick .j.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not here fir the property needexa room to stay overnight
Stayed 1 night in Jan 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

6/10 Okay

Sina

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Chantal on 24 Jan 2024
Thank you so much for your kind words – we're really happy to know that you enjoyed your stay with us and found our rooms, bar and breakfast to your liking. It's great to know that you found us convenient for the train station as well, and we're thrilled that you made use of our free travel ticket. We hope to welcome you back ag

2/10 Terrible

Aliiyah

Stayed 2 nights in Jan 2024
Response from Chantal on 24 Jan 2024
Thank you so much for your kind words – we're really happy to know that you enjoyed your stay with us and found our rooms, bar and breakfast to your liking. It's great to know that you found us convenient for the train station as well, and we're thrilled that you made use of our free travel ticket. We hope to welcome you back .

6/10 Okay

Kaitlin

Stayed 1 night in Jan 2024
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

4/10 Poor

travis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chantal on 16 Feb 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, but it was the service that was awesome. I had left my glasses and we had trouble getting them delivered. The staff kept and helped till we got them. I’m
Stayed 1 night in Sep 2023
Response from Chantal on 2 Jan 2024
Thank you so much for taking the time to post a review, We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights.

4/10 Poor

Daron

Business traveller
Disliked: Room comfort
Zero amenities
Stayed 3 nights in Dec 2023
Response from Chantal on 24 Dec 2023
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded.”