Kenai Peninsula Hotels with Indoor Pool

"I called this hotel directly and asked if the pool and hot tub were open and working (because they are notorious for being broken) and I was told yes. Only to show up and they are in fact NOT open and have not been for a month. I was told I must have been on the call with an AI bot. I asked for a manager to call me in the morning. No call ever. I would never have stayed in this hotel and paid the amount of money I paid, if I had not been lied to. I could have saved money staying with a friend or at another lodging facility but I paid the money under the guise that there would be a functional hot tub and pool. I will never stay at this hotel again, even if they do get the pool and hot tub fixed… which I doubt will ever happen. "