Exterior

Reviews of Hotel Mystays Kanazawa Castle

3 out of 5
Hotel Mystays Kanazawa Castle
10-17 Konohana, Kanazawa, Ishikawa

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 1000 reviews" "
Rating 8 - Good. 423 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Adrian

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is in bad need of an upgrade. Rooms are small, bathroom has a big step up from bedroom floor and is tiny. Lots of noise from the street at night. Good point is hotel is close to Kanazawa station easy walk. Only stay if you are desperate.
Stayed 2 nights in Apr 2024

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout is great; able to have 2 medium luggage and 1 handcarry on furniture/stands, plus lots of small compartments for small items. King size bed. Sufficient cloth hanging space. Sufficient hot water for shower. Convenient location. Highly recommended.
Stayed 1 night in Apr 2024
Response from Hotel Mystays Kanazawa Castle Reception on 21 Apr 2024
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests.When you travel to Ishikawa area in the future, we sincerely hope that you will consider our hotel for your stay.

10/10 Excellent

ADRIANA, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience over all We definitely recommend it !!
Stayed 1 night in Jan 2024
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 21 Jan 2024
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. Every staff member at our hotel hopes that you will choose to stay with us again in the future.

10/10 Excellent

Ai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 21 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Nathan

Liked: Staff & service, property conditions & facilities
Close to train station, very convenient.
Stayed 1 night in Jan 2024
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 15 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Apichart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 14 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ホテルマイステイズ金沢キャッスル フロント on 24 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Elaine

Stayed 2 nights in Dec 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 24 Dec 2023
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel.

8/10 Good

sarinya

Stayed 1 night in Dec 2023
Response from ホテルマイステイズ金沢キャッスル フロント on 24 Dec 2023
この度は数あるホテルの中から、ホテルマイステイズ金沢キャッスルをご利用いただき誠にありがとうございます。またお忙しい中、当館に関するご評価をお寄せいただき再度御礼申し上げます。お客様のご評価に甘んじず、今後も一層のサービスの向上に努めて参ります。お客様のまたのご来館を心よりお待ちしております。

8/10 Good

sarinya

Stayed 1 night in Dec 2023
Response from ホテルマイステイズ金沢キャッスル フロント on 19 Dec 2023
この度は、数ある宿泊施設の中からホテルマイステイズ金沢キャッスルにご宿泊をいただき、誠にありがとうございます。また、お忙しいところ、ご感想をお寄せいただきありがとうございました。またお会いできるのをお待ちしています。

8/10 Good

Marion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Hwang Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 10 Dec 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.

8/10 Good

Yuriko

Liked: Cleanliness, staff & service, property conditions & facilities
Adjacent to the train station.
Stayed 1 night in Nov 2023
Response from Receptionist, Hotel Mystays Kanzawa Castle on 4 Dec 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.Our hotel is located a 5 minute-walk from Kanazawa station. And it is suitable for the base of sightseeing and the business.We sincerely hope to welcome you again at our hotel.

8/10 Good

Tien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station
Stayed 1 night in Nov 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 26 Nov 2023
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.Words from our guests like yours are such an encouragement to us. We hope that you will choose HOTEL MYSTAYS Kanazawa Castle when you come to visit the area again.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to station. 5 minute walk. Clean and comfortable.No problems.
Stayed 2 nights in Nov 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 9 Nov 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.Our hotel is located a 5 minute-walk from Kanazawa station. And it is suitable for the base of sightseeing and the business.We sincerely hope to welcome you again at our hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Okay stay for price
This hotel is conveniently located near the train station and Omichi Market. The staff were friendly and helpful. The lobby was welcoming and clean. However, once we got to the floor our room was on, it wasn't so clean compared to other hotels we'd been staying in across Japan. The a/c is seasonal, so in Oct it's only a heater, which meant we had to sleep with windows open to keep cool. It wouldn't have been a problem except it was noisy outside late into the night and starting early in the morning. The breakfast buffet was very good.
Stayed 1 night in Oct 2023
Response from Receptionist, HOTEL MYSTAYS on 23 Oct 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We apologize for letting you feel uncomfortable because of the a/c.Your comment will be taken into consideration for us to improve our service.We sincerely hope to welcome you again at our hotel.

10/10 Excellent

Susan, HUNTSVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location by the train station at a good price.
Stayed 3 nights in Sep 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 3 Oct 2023
Thank you very much for staying at HOTEL MYSTAYS Kanazawa Castle.As you said, our hotel is about a 5 minute walk from the station, making it the perfect location for business or sightseeing guests.We are very happy to hear that you were satisfied with our stay. If you come to Kanazawa again, please use our hotel.All of our staff are looking forward to your visit.

6/10 Okay

Wai Loi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Visit this hotel twice. Overall is nice.
Stayed 4 nights in Jun 2023
Response from Receptionist, HOTEL MYSTAYS on 25 Sept 2023
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. We appreciate your patronage.Words from our guests like yours are such an encouragement to us. We hope that you will choose HOTEL MYSTAYS Kanazawa Castle when you come to visit the area again.

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that they held onto our luggage so that we could see the city before we caught our Shinkansen.
Stayed 1 night in Aug 2023
Response from HOTEL MYSTAYS Kanazawa Castle Reception on 24 Sept 2023
Thank you very much for staying at HOTEL MYSTAYS Kanazawa Castle.If it is a guest's luggage, please feel free to ask the front staff, as we can hold your luggage before or after check-in.All of our staff are looking forward to welcoming you back again.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good budget hotel. Perfect for a couple of days sight seeing trip when you're spending very little time at the hotel and don't need lots of space. Having said that, it was very comfortable with a good bed, good shower, effective air-conditioning and quiet; all things I look for in a hotel, whatever the budget. The location was fine - very convenient for the train station - but not next to Kanazawa Castle as the name suggests (maybe 15-20 mins walk away). I'd definitely recommend though and will use this hotel chain again.
Stayed 2 nights in Sep 2023
Response from HOTEL MYSTAYS Kanazawa Castle Reception on 24 Sept 2023
Thank you very much for staying at HOTEL MYSTAYS Kanazawa Castle.We are very humbled by the many compliments we received. We are very relieved to hear that you enjoyed your stay with us. We will continue to strive to create a hotel where all guests can spend a comfortable time without being complacent with the words of our customers.As you mentioned, our hotel is located about a 5-minute walk from Kanazawa Station, so we believe it is a very convenient location for customers who plan to use public transportation such as buses for sightseeing. . We hope that you will use our hotel again when you come to Kanazawa.We apologize for the misunderstanding caused by the hotel name. There are buses departing every day from Kanazawa Station that can take you to sightseeing spots, so please take advantage of them.All of our staff are looking forward to welcoming you back again. Thank you once again for taking the time out of your busy schedule to provide us with your valuable feedback.

10/10 Excellent

Uen Ting Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
-鄰近金澤站,步行大約5-10分鐘可到。 -酒店對面有百名店的拉麵店,必食!👍 -超市/便利店最好在金澤站選購,附近沒有 -步行可到近江町市場,很方便!吃完之後再步行到兼六園或東茶街也不算遠,大約15分鐘,正好幫助消化! -酒店職員很友善,房間也舒適,睡得很好
Response from 前台, HOTEL MYSTAYS Kanazawa Castle on 18 Jul 2023
非常感謝您選擇HOTEL MYSTAYS Kanazawa Castle。我們很高興您在金澤享受觀光和美食。像您這樣的客人的話對我們來說是很大的鼓勵。希望您再次來訪時選擇HOTEL MYSTAYS Kanazawa Castle。

10/10 Excellent

Wai How

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To stay in Kanazawa
Amazing services. Friendly reception. Top notch. Will recommend for family trip
Stayed 1 night in Jun 2023
Response from ホテルマイステイズ金沢キャッスル フロント on 11 Jul 2023
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Kanazawa Castle for your stay.

10/10 Excellent

Denise

Stayed 2 nights in Jun 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 19 Jul 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a short stay. Very clean and well located. Staff very friendly and helpful. Room was a bit small and bathroom tiny. Breakfast was on the expensive side.
Stayed 2 nights in Jun 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 1 Jul 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.However,We apologize for letting you feel uncomfortable because the room was small.We also have a public bath and Deluxe triple room which has a separate bathroom and a toilet. Please consider using them for next your stay.Every staff sincerely hope to welcome you again at our hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This can be a great place…
Very close to the train station. The location was excellent and the staff was super nice, however, the room we were in had an ant problem even though the room was on the second floor. The curtains were broken and the window sills were so dusty and dirty. They definitely need to pay more attention to details. This place can be an excellent place to stay if they would fix the issues that I mentioned.
Stayed 3 nights in Jun 2023
Response from Receptionist, HOTEL MYSTAYS on 26 Jun 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.Please accept our sincere apology, regarding the situation that has caused great deal of discomfort and inconvenience to you.Your comment will be taken into consideration for us to improve our service.We sincerely hope to welcome you again at our hotel.

10/10 Excellent

shu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
位置很好,车站走过来很近,吃饭购物在车站周边就很好。 房间浴室是日式的
Stayed 1 night in Apr 2023
Response from Receptionist, HOTEL MYSTAYS on 17 Jun 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. Every staff member at our hotel hopes that you will choose to stay with us again in the future.

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the train station! Clean and quiet.
Stayed 2 nights in Jun 2023
Response from Receptionist, HOTEL MYSTAYS on 17 Jun 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & great value
Excellent price at around Aud seventy. Very close to station. Clean and comfortable. I had a nice, well laid out room facing on to a public park with distant views to mountains, on the 6th floor. A friend was not so lucky and got a room facing the street which was noisy with the window open. It paid off for me to ask for a room on a high floor, not facing the street and away from the elevator and a window that opened! All my requests were fulfilled, and I enjoyed my room (Standard twin - renovated). About a 25 minute walk to most tourist destinations - but easy flat walking and the bonus being easy to get to and from the hotel from the station with bags.
window opens, with bench in front & 2 stools to sit at.
view
Stayed 2 nights in Jun 2023
Response from Receptionist, HOTEL MYSTAYS on 12 Jun 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. Every staff member at our hotel hopes that you will choose to stay with us again in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to walk to from the train station, though not particularly close to the castle in spite of the name. The staff were all wonderful, and the breakfast buffet was fantastic and extensive.
Stayed 2 nights in May 2023
Response from Hotel Mystays Kanazawa Castle Reception on 28 May 2023
Thank you for using HOTEL MYSTAYS Kanazawa Castle. We would like to thank you again for your feedback and evaluation of our hotel.We are very happy that you were satisfied with the breakfast at our hotel.It takes about 15 minutes by bus to Kenrokuen and Kanazawa Castle.When you come to Kanazawa for sightseeing, we would appreciate it if you could use again our hotel.We are looking forward to seeing you again.

10/10 Excellent

AKIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from ホテルマイステイズ金沢キャッスル フロント on 18 May 2023
お客様へホテルの良いレビュー、ありがとうございます。またお会いできるのをお待ちしています。

6/10 Okay

Wen Yi

Travelled with partner
Great location within walking distance to the train station. However old hotel rooms. Very small bathroom.
Stayed 3 nights in Apr 2023
Response from Receptionist, HOTEL MYSTAYS on 2 May 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.We apologize for letting you feel uncomfortable because the bathroom is small.We also have a public bath and Deluxe triple room which has a separate bathroom and a toilet. Please consider using them for next your stay.

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean place
Stayed 2 nights in Apr 2023
Response from Receptionist, HOTEL MYSTAYS on 15 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Swingxd

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
地點方便,由金澤站步行只需五至8分鐘,職員親切友善,枕頭硬度像記憶棉非常舒服,唯獨是清潔一般,多灰塵,枱面有水漬,我一抹就沒有,沒有做好清潔,水杯也有灰塵
Stayed 2 nights in Apr 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 8 Apr 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us.Please accept our sincere apology, regarding the situation that has caused great deal of discomfort and inconvenience to you. Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.

8/10 Good

Alvin TK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sweet
Stayed 1 night in Feb 2023
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 28 Feb 2023
Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle. And we appreciate you taking your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future. Best Regards,

6/10 Okay

Gabriela

Travelled with family
Liked: Staff & service, room comfort
The room was spacious and clean, although the shower room was full of mold, it looked like it wasn't deep cleaned for a long time
Stayed 1 night in Dec 2022
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 10 Jan 2023
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.Please accept our sincere apology, regarding the situation that has caused great deal of discomfort and inconvenience to you. This case will be examined closely, and the operation will be reconsidered in order to improve our service. We appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel. Sencerely,

4/10 Poor

JESUS ISRAEL

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very small rooms and unit toilet
Response from Receptionist, HOTEL MYSTAYS Kanazawa Castle on 10 Jan 2023
Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. We apologize for letting you feel cramped because the rooms and unit toilet are small. We will strive to improve to make the room comfortable as much as we can to our guest. We appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel. Sencerely,

10/10 Excellent

Apichaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from ホテルマイステイズ金沢キャッスル フロント on 8 Dec 2022
この度はホテルマイステイズ金沢キャッスルをご利用いただき、誠にありがとうございます。お忙しいなか貴重なご意見をご投稿いただき誠にありがとうございました。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from ホテルマイステイズ金沢キャッスル フロント on 24 May 2022
この度は数あるホテルの中からホテルマイステイズ金沢キャッスルをご利用いただき誠にありがとうございます。またお忙しい中、当館に関するご評価をお寄せいただき再度御礼申し上げます。 当館でのご滞在にご満足いただけたようで、大変喜ばしい限りでございます。当館では、ご朝食やお食事券が付いたプランや、お得にご連泊いただけるプランなど、様々なプランをご用意しております。 ご機会がございましたら、また当館をご利用いただけると幸いでございます。 お客様のまたのご来館を心よりお待ちしております。

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking need extra fees 1100 yen per night. Near bus station and forus, good
Stayed 2 nights in Feb 2020
Response from Receptionist on 28 Feb 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. We are very glad that you liked the location of our hotel. Our hotel is located a 5 minute-walk from Kanazawa station and it is very convenient. We have a parking lot for 11 cars and reservation is required by phone. Even if our parking is full, we are able to give you the information about pay parking lots which are an 1-10 minute walk from our hotel. We will be so glad to have you again as our guest in the future. Sincerely,

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We arrived early knowing we weren’t able to check in but was hoping to leave our luggage and use the toilet in the lobby to change our girls nappies. We were able to leave the luggage but were told we weren’t allowed to sit in the lobby or use the toilet til after we check in. So had to go outside and change a poo nappy in 7 degrees! I think it’s ridiculous you can’t use the bathroom in the lobby when you are going to be guests!
Stayed 1 night in Feb 2020
Response from Receptionist on 28 Feb 2020
Dear Guest, Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us. We deeply apologize the trouble and inconvenience caused by our response and misunderstanding. We are welcome for all the guest to use the lobby and the restroom. We will train our staff members so that the case like this will not be repeated in the future. It is not possible to undo what had happened, but staff members will try to learn from this. We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel. We sincerely hope to welcome you again at our hotel. Sincerely,

10/10 Excellent

WING KIT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Aaron, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and nice staffs. Everything was clean and neat. Plus free public bath!
Stayed 1 night in Feb 2020
Response from Receptionist on 9 Feb 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. Thank you for the great review of our hotel! We are very glad that you had a comfortable stay at our hotel. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. Every staff member at our hotel hopes that you will choose to stay with us again in the future. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfortable bed, good location.
Stayed 3 nights in Jan 2020
Response from Receptionist on 9 Feb 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. We are very glad to hear that you like the location and the bed of our hotel. Our hotel is located a 5 minute-walk from Kanazawa station. And it is suitable for the base of sightseeing and the business. We hope we can serve you again at our hotel in the future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

WING KIT

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with nice staff. However it takes few minutes walking to the nearest convenient store.
Stayed 2 nights in Jan 2020
Response from Receptionist on 30 Jan 2020
Dear Guest, Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us. We sincerely appreciate your warm compliments. Every staff member at our hotel will strive to provide good service to our guests. We hope you enjoyed staying at our hotel. However, we apologize for the inconvenience. There are some convenience stores within a five minute walk, and a small supermarket within a minute walk from our hotel. We are happy to give you the information about the area anytime at front desk. We sincerely hope to welcome you again at our hotel. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019