Kalamazoo Spa Hotels

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."

"When I arrived the room I was provided was not clean and had to get a new room. "

"The TV was not working properly; the first night the Chromecast wouldn't work and the second night the TV was not loading programming."

"The front-desk staff were very friendly. One of the staff, Zeus, was especially nice and welcoming. He even gave us a free room upgrade, which was very nice! The breakfast was very good and had a lot of options. I liked the yogurt bar and scones...something which I haven't seen in a lot of breakfast buffets. I wish they would have had a microwave; however, to warm up the scones since they were cold. The only reason I gave 4-stars, and not 5, is because I think the room could have been cleaner. The carpet in our room had a smell; as well as the comforters/sheets in one of the bedrooms had a smell like it wasn't dried properly. Other than that, we had a nice stay."

"Breakfast was alright it was a busy weekend and breakfast was busy and the sweet desk girl had to go between desk and making more breakfast but over all a good stay"