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Reviews of The Marion Hotel

3 out of 5
The Marion Hotel
90A-B & 92A-B, Jalan Serampang, Taman Pelangi, Johor Bahru, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 81 reviews" "
Rating 8 - Good. 45 out of 81 reviews" "
Rating 6 - Okay. 7 out of 81 reviews" "
Rating 4 - Poor. 4 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Don

Travelled with group
Liked: Staff & service
Average but budget stay
Location amenities not so bad but i book 3 room queen and end up only got 2 queen and 1 room is 2 single bed . Reason from staff said hotel.com only show reservation 1 booking . No mini fridge.
Stayed 1 night in Dec 2022

10/10 Excellent

Calista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful when we ask about directions and places to go to .
Stayed 1 night in Feb 2020
Response from TY on 28 Feb 2020
Thank you Ms. Calista fo your kind and positive review. Hope to see you soon in near future.

2/10 Terrible

Tina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The light at the corridor even most of the lobby lights are off And the staff saying coz boss wan to save electric.Not worth to money and picture is just really for referenc only.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from TY on 25 Nov 2019
Thank you for your rting and hope to see you in near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from TY on 1 Nov 2019
Thank you for your support/review and see you in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from TY on 23 Oct 2019
Thank you for choosing us. Hope to see you in near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from TY on 4 Oct 2019
Thank you for your kind rating on our hotel. Hope to see you again in near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Fuss free, but it has a very musty smell. Bed for a night in jb. Nothing else
Stayed 1 night in Sep 2019
Response from TY on 11 Sept 2019
Thank you for your review. Hope to see you in near future. We are trying to solve the problem, hope that your next visit can meet your expectation. Thank you.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from TY on 27 Aug 2019
Thank you for your positie feedback, hope to see you in near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price, location wise near to city center
Stayed 1 night in Aug 2019
Response from TY on 12 Aug 2019
Thank you so much for your positive feedback. Hope to see you again and serve you better in near future.

10/10 Excellent

Azraei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from TY on 9 Aug 2019
Thank you for your positive feedback. We will continue to serve all our guest better. See you in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Previous stays were better
Had a huge delay at check in as staff insisted there was no booking and asks us to call hotels.com by ourselves. Finally checked in and feel the sheets were not very clean. Room was alright. But I feel the standards are dropping as compared to my future stays!
Stayed 1 night in Aug 2019
Response from TY on 7 Aug 2019
Dear guest, thank you for your valuable feedback. regards to the booking issue, we will figure out what is the problem. We will monitor it closely to serve you better to all our guest in the future. Secondly, for your information, all our room amenities will be change and replace with the clean one once our guests checked out, house keeping QC work is supervision by our management team. Hope to see you again in near future, and thank you again for choosing us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from TY on 7 Aug 2019
Thank you for you positive feedback. Hope to see you in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from TY on 1 Aug 2019
Thank you for your positive feedback. Hope to you see in near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from TY on 6 Jul 2019
Thank you for the positive feedback. Hope to see you in near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Located along shophouses with massage shops and cafes that opens till late. Check in is fast and easy. But the room was disappointing as the toilet was not cleaned properly. Clumps of hair on room floor. Floor mat was abit dirty. Toilet bowl wasn’t flushed, with used cigarette butt and yellow substance all round the toilet bowl and sink. We were grossed out but since staying for one night only, we didn’t make a fuss and just cleaned up the toilet ourselves.
Stayed 1 night in Jun 2019
Response from TY on 17 Jun 2019
Hello, thank you for your precious feedback to us. Hope you enjoyed your stay with us. We will pass the message to the house keeping team, will check this issue and provide better service to all our customer. Hope to see you in near future.

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from TY on 14 Jun 2019
Hello dear customer, do let us know the issues that you facing so that we can improve our services and room quality and serve you better in the future. Thank you so much and hope to see you in near future.

8/10 Good

Tan

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from TY on 10 Jun 2019
Thank you. Hope to see you in the near future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and cosy. Quite reasonable for a 3-star accommodation. Don't expect more than a comfy room.
Stayed 1 night in May 2019
Response from TY on 21 May 2019
Thank you for your positive feedback. We will continue to serve you better and provide more services in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A regular of marion
Affordable hotel with 4 comfortable pillows. (not all hotels provide good quality pillows, 4 SOMEMORE!!) I am a regular at Marion I personally likes Marion as compared to other hotels in Jb. For a chill night is more than worth. Not to worry if you drive, there is a guard pacik who'll look after your vehicle at night. Also, even if you doesn't drive you can grab right? What's more important than the hotel to be clean and comfy? Oh but a tip, not sure why lately Marion Hotel has quite a few mozzies. If you see 1 in your room so not hesitate to alarm the counter staff about it ya.
Stayed 1 night in May 2019
Response from TY on 18 May 2019
Thank you for your positive feedback. We will continue to improve to serve our guests better in the future. Hope to see you in near future again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I have a wonderful experience during our stay in the hotel, it was so quiet, very neat, i love the shower there is a hot and cold. I sleep so well. Its very convenient to us cus its near to the mall.
Stayed 2 nights in Apr 2019
Response from TY on 7 May 2019
Thank you for choosing us, hope to see you again in near future.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from TY on 20 Apr 2019
Thank you and hope to see you in near future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Close an eye
Need to improve on the air quality. Can smell cigarrette and some kind of mouldy smell
Stayed 1 night in Mar 2019
Response from TY on 4 Apr 2019
Appreciate with your feedback. Sorry for your bad experience, we will improve the air quality with air purifier. Hope to see you in near future. Thank you.

10/10 Excellent

Nam Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic clean hotel. Comfortable stay
Basic clean room if a bit small. The staff were friendly. Overall, comfortable stay and good value for money. One minus is that no kettle is provided. For hot water, you have to get it from the dispenser at the reception, which is a bit of a hassle. Location is not bad. There are a few nice cafes along the same stretch (Lavendar, Seven Oaks). Taman Sri Tebrau hawker center is just a short walk away. KSL mall is walkable (maybe 15-20 min), but on a hot sunny afternoon, it's better to catch a Grab ride -- cost me only RM5.
Stayed 1 night in Mar 2019
Response from TY on 20 Mar 2019
Thank you for you feedback. We will improve our service. Hope to see you soon in near future. Once again, thank you for your support.

8/10 Good

Cheah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from TY on 13 Mar 2019
Thank you for staying with us. Hope to see you in near future.

10/10 Excellent

Dix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money!
Amazing
Stayed 1 night in Feb 2019
Response from TY on 13 Mar 2019
Thank you for staying with us. Hope to see you in near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staffs was friendly there, service not too bad. The receptionist was help me grab the car. Thank u and appreciate it. But, if u are carry big & heavy luggage, then not a best choice to stay, because there has no lifts there>.<“
Stayed 1 night in Feb 2019
Response from TY on 13 Mar 2019
Hope you enjoyed your stay with us. Thank you for staying with us. Hope to see you in near future.

8/10 Good

sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from TY on 13 Mar 2019
Thank you for staying with us. Hope to see you in near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room was ok, soundproof was bad... can hear talking from other room and traffic on the road very clearly. And the fact that there was no free parking, we got a parking fine. And paying parking fine is a pain in jb...
Stayed 2 nights in Jan 2019
Response from TY on 13 Mar 2019
Thank you for your valuable feedback, we are currently installing acoustic panel in our hotel. Hope to see you in our hotel again in the near future.

8/10 Good

STEVE

Liked: Cleanliness, staff & service, room comfort
Clean room with basic amenities. Convenient. Walking distance to Leisure Mall (10-15 mins) and Pelangi Plaza (15-20 mins). Many dining places around. Doorstep away from Seasons. However, there is no lift in the hotel. So guest with heavy luggages or walking disabilities do take note.
Stayed 1 night in Jan 2019
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel for a night stay, parking available outside with security patrolling the area
Stayed 1 night in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

8/10 Good

Rei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Friendscino and Techno Lok Lok
Stayed 1 night in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

10/10 Excellent

Jacky

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

8/10 Good

ked

Liked: Cleanliness, staff & service, property conditions & facilities
good location.but room was abit too small and cramped.but overall it was quite a good place for a short stay.
Stayed 1 night in Dec 2018
Response from TY on 16 Jan 2019
Thank you for choosing us. We are glad that you have a pleasant stay with us. Hope to see you in near future in our hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a simple stay is ok. The room I slept in is kind of itchy on the mattress n blanket. It is dirty with hair but they dun bother to change the sheets
Stayed 1 night in Nov 2018
Response from TY on 3 Dec 2018
Hello, our house keeping staff change all the bed sheet and towel once the guest checked out, if you stay for few days, just let our front desk know that you need house keeping and the house keeping team will set up and clean the room for you. Sorry for your inconvenience. Hope to see you again in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay for the price
Room was decent for its price, bathroom is on the smaller side. When you shower the rest of the area gets wet. Basic toiletries are provided.
Stayed 1 night in Nov 2018
Response from TY on 24 Nov 2018
Thank you for your feedback and review, we will serve you better in the future. Hope to see you again in near future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to have 1 day stay-cation
Everything is good and pleasant stay. Walk-able distance to some famous restaurant, cafes and Giant supermarket.
Stayed 1 night in Oct 2018
Response from TY on 31 Oct 2018
Hi James, thank you for supporting us. Looking forward to see you again in near future!

8/10 Good

Jensen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bed is clean
Stayed 1 night in Oct 2018
Response from TY on 31 Oct 2018
Hi Jensen, provide clean and comfortable room is one of our goal, hope you will support us again soon. Thank you.

8/10 Good

Wendy, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised by how small my deluxe room was. But then again, I didn't pay a lot for the room, plus the staff is helpful so it was all good!
Stayed 1 night in Oct 2018
Response from TY on 31 Oct 2018
Ms. Wendy, do try our premier room with window. Room is much more bigger. See you soon again.

10/10 Excellent

Yong Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2018
Response from TY on 31 Oct 2018
Hope to see you again. Thank you.

10/10 Excellent

Yong Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Oct 2018
Response from TY on 31 Oct 2018
Thank you hope to see you in near future.

4/10 Poor

Lothar, Melbourrne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very basic, beds are good, but this is all!
Staff are friendly and helpful, The famous Lavender Pastry shop just 100 metres away from hotel Which is very good. Also Restaurant Giannies and Sweetwater Restaurant just metres away , a blessing as there is nothing else to recommend.
Stayed 2 nights in Sep 2018
Response from TY on 10 Oct 2018
Hi Lothar, Thank you for your feedback. You may try out another types of room which has bigger space for your luggage. For the room that doesn't have hooks. We will fix the issue that you mentioned. Hope to see you in near future.

8/10 Good

Jonathan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staycation location to couples!
Near massage places and local food places. KSL Mall within walking distance, recommend to take a short cab ride/grabride. Clean room and good comfort. Take non-smoking room.
Stayed 1 night in Sep 2018
Response from TY on 10 Oct 2018
Dear Mr. Jonathan, thank you for the feedback. Hope to see you again in the near future.

6/10 Okay

Verified traveller

Okay not not bad only there is no lift. Its hard if you have a child.
Stayed 1 night in Sep 2018
Response from TY on 10 Oct 2018
Hi, we will pass your message to our management so that we can serve all our guests better in the future. Thank you for your support.

8/10 Good

Verified traveller

Great location
Near to eatery! Stay was awesome for the price. but no elevator in the property.
Stayed 1 night in Aug 2018
Response from TY on 3 Sept 2018
Thank you for supporting us. Hope to see you in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant and all basic requirements met
pleasant and all basic necessities provided, including a comfortable bed
Stayed 1 night in Aug 2018
Response from TY on 3 Sept 2018
Thank you so much for supporting us. Hope to see you in the near future.