Mama Chuy Hotel & Villas Reviews

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Reviews of Mama Chuy Hotel & Villas

Mama Chuy Hotel & Villas

La puerta #100, Jocotepec, JAL

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Ruben

Travelled with family, Travelled with family and small children, Travelled with partner

17 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great area and peaceful

Stayed 1 night in Apr 2023

Response from Ruben on 23 Nov 2023

Realmente apreciaríamos que se tomara 90 segundos para darnos una reseña de 5 estrellas para que otros puedan disfrutar de su estadía. ¡

10/10 Excellent

Hugo

31 Oct 2022

Stayed 2 nights in Oct 2022

Response from Hugo on 23 Nov 2023

Realmente apreciaríamos que se tomara 90 segundos para darnos una reseña de 5 estrellas para que otros puedan disfrutar de su estadía.

10/10 Excellent

Hugo

Travelled with family and small children

31 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Has all you need. Excellent view.

Stayed 1 night in Oct 2022

Response from Hugo on 23 Nov 2023

¡Espero que hayan disfrutado su estadía y que hayan tenido una experiencia excelente y memorable.Si tiene alguna sugerencia sobre cómo podríamos haber mejorado su estadía, no dude en hacérnoslo saber aquí, ya que estamos trabajando constantemente para mejorar la experiencia para todos.

6/10 Okay

Laura

Business traveller

20 Jan 2022

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Jan 2022

Response from judith on 23 Nov 2023

i Espero que hayan disfrutado su estadía en nuestra casa y que hayan tenido una experiencia excelente y memorable

4/10 Poor

Omar Alejandro, lakewood

Travelled with family, Travelled with family and small children

4 Oct 2021

Too expensive and the breakfast its not include for kids, pool too cold

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family

5 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomiendo mucho!

Quedamos durante semana y solo eramos dos o tres familias durante nuestra estancia. Muy amable las personas de hotel. Tiene una vista hermosa del lago de Chapala.

Stayed 2 nights in Aug 2021

Response from Mama chuy on 23 Nov 2023

Espero que hayan disfrutado su estadía en nuestra y que hayan tenido una experiencia excelente y memorable.Si tiene alguna sugerencia sobre cómo podríamos haber mejorado su estadía, no dude en hacérnoslo saber.

8/10 Good

Verified traveller

16 Jun 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jun 2021

Response from Mama chuy on 23 Nov 2023

Espero que hayan disfrutado su estadía, y que hayan tenido una experiencia excelente y memorable.Si tiene alguna sugerencia sobre cómo podríamos haber mejorado su estadía, no dude en hacérnoslo saber aquí, ya que estamos trabajando constantemente para mejorar la experiencia para todos.

10/10 Excellent

Verified traveller

Travelled with family

14 May 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The view, You can see the lake,and mountains , you must go

Stayed 1 night in May 2021

Response from villas mama chuy on 10 Jun 2021

Thank you

8/10 Good

Rayito, Sterling Heights

Travelled with family

8 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Villas are rustic and a bit dated, I should have checked before booking for stairs since I travelled with my 95 years younger Mom but she as always was awesome and we enjoyed our time together. Staff was friendly and helpful, I was able to switch to a more convenient apartment. We did no cook but used the stove to warm Mom’s coffee there is no microwave and the fridge wasn’t cooling to well but not used for soda and water so it was OK. Landscape is gorgeous and so is the view.

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children

13 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What I loved the most about this place is the service. Everyone is very friendly and assuring that every client is having a great time. The rooms are cleaned very well. The morning breakfast was delicious. Will be going back next summer.

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

11 May 2019

Stayed 1 night in May 2019

2/10 Terrible

Lynda

22 Mar 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decrepit Hotel

This is NOT 4 star but a 2 Star at best This place is old and outdated. Stains on the bed cover, metal seats with no cushions,locks that would not operate for sucurity from the inside. Pool dirty and spa cloudy. The 2 rooms we had were along way apart with high steps and no railings for my mother-in-law law of 83 so we changed to a 2 bedroom suite and charged us 200 pesos more. The shower was really poor with a drizzle of hot water. The property looks nice when you enter but the rooms are behind basic That charged $ 140 US and was worth $ 50 US maximum

Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

4 Sept 2018

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Staff was very very nice amd profesional but the property accomodations were too old and some how unconrfortable

Stayed 1 night in Sep 2018

10/10 Excellent

Yolanda

29 Mar 2018

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Place is great for family getaways. My only negative comment is that the pools need to be maintenanced regularly especially during high peak season....water was not clean and jacuzzi was not functioning.

6/10 Okay

bill, vancouver

26 Feb 2018

Liked: Cleanliness, room comfort

Quiet, great view

The hotel doesn't really cater to international visitors but for local families on weekends. I was the only foreigner the 4 nights. You get a two-room apartment with kitchen facilities but no local shopping. Almost no staff with English facility.

Stayed 4 nights in Feb 2018

6/10 Okay

Rose, California

17 Jan 2018

Liked: Staff & service

Nice quiet place

The hotel is nice and clean,however the restaurant was closed most of the time. At the reception we were told breakfast starts at 9, but when we show up at the restaurant we were told they open at 9:30.

Stayed 3 nights in Jan 2018

8/10 Good

Forrest

2 Dec 2017

Liked: Staff & service

Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

21 Mar 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rude Staff and Poor rating overall

The front desk service was terrible and very poor cleanliness overall. The pool was dirty and in poor condition (loose tiles throughout). I would not stay in this Hotel again nor I would recommended.

4/10 Poor

Hitesh, San Diego

30 Nov 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Room allotted was in poor condition

I reserved a room after looking into the pictures and the room allotted looked to be like a newly constructed/under-construction room. Was not looking like a hotel room at all. Too cold at night and no air-conditioner/heater was available.

10/10 Excellent

Verified traveller

17 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was nice and clean and nice area to staff very helpful

10/10 Excellent

Cristian, Houston

18 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing

We loved the hotel it was relaxing and the food was great.

8/10 Good

Verified traveller

2 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with awesome cool

Stayed 2 nights with family and could have stayed A lot longer!

6/10 Okay

Verified traveller

15 Jan 2016

Liked: Cleanliness, staff & service, room comfort

Nice and quiet hotel. For resting

Good hotel, but no bar, no restaurant. Good place fo resting and a nice view of Lake and Volcan

6/10 Okay

Brent, Tangancicuaro

18 Feb 2015

Beautiful location, beautiful view.

Generally good but the hotel was not prepared for our needs (extra bed).

8/10 Good

David, Ogden Utah

12 Oct 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice secluded hotel close to the Lake

Mama Chuy hotel was a very pleasant surprise. Great amenities, excellent breakfast and nice room.

2/10 Terrible

travel often, C

12 Sept 2014

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It looked like it was closed

Not very good it seemed like it was closed no bar no restaurant nothing

10/10 Excellent

Fatima

3 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Muy bonita

Stayed 1 night in Feb 2024

8/10 Good

José Alfredo

6 Aug 2023

Stayed 1 night in Aug 2023

Response from Jose on 23 Nov 2023

6/10 Okay

Diana

8 Jul 2023

Stayed 1 night in Jul 2023

Response from Diana on 23 Nov 2023

10/10 Excellent

Juan Pablo

Travelled with family

5 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2023

Response from Juan pablo on 23 Nov 2023

8/10 Good

Alicia

24 Apr 2023

Stayed 1 night in Apr 2023

Response from Alicia on 23 Nov 2023

¡Espero que hayan disfrutado su estadía y que hayan tenido una experiencia excelente y memorable.constantemente para mejorar la experiencia para todos.

10/10 Excellent

Uriel

Travelled with family

14 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Se resume con el adjetivo teanquilidad

Stayed 1 night in Mar 2023

Response from uriel on 23 Nov 2023

Esperamos que hayan disfrutado su estadía en nuestra casa y que hayan tenido una experiencia excelente y memorable

10/10 Excellent

ANGEL GUSTAVO

Travelled with family

20 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Muy comodo el lugar, las intalaciones limpias y comodas. lo unico es que el desayuno lo sirven a las 10, mis hijos se levantan temprano y serviria tener mayor disponibilidad de horario para la comida.

Stayed 2 nights in Feb 2023

Response from Angel on 23 Nov 2023

Gracias por tomarse un poco de su tiempo, esperamos que hayan disfrutado su estadía en nuestra casa y que hayan tenido una experiencia excelente y memorable, mejoraremos el servicio del desayuno.

6/10 Okay

Euremio

Travelled with group

2 Jan 2023

Liked: Cleanliness, staff & service

Los insumos de papel higiénico, jabón y shampoo no son suficientes para dos personas. El control del ventilador no servia y podrian mejorar las luces de la habitación.

Stayed 1 night in Dec 2022

Response from Euremio on 23 Nov 2023

¡Espero que hayan disfrutado su estadía y que hayan tenido una experiencia excelente y memorable.Gracias por sus sugerencias sobre como podriamos mejorar.

8/10 Good

Gabriela

24 Oct 2022

Stayed 1 night in Oct 2022

Response from Gabriela on 23 Nov 2023

Realmente apreciaríamos que se tomara 90 segundos para darnos una reseña de 4 estrellas para que otros puedan disfrutar de su estadía. ¡

6/10 Okay

María Elena Tejada

Travelled with family and small children

29 Aug 2022

Liked: Cleanliness, staff & service, amenities

Me gusto sus áreas verdes, el ambiente si esta hecho para descansar. No me gusto que no tienen control en plagas, y la alberca no tiene mucho aseo

Stayed 4 nights in Aug 2022

Response from Maria Elena on 23 Nov 2023

Gracias por sus sugerencias sobre como podríamos mejor, estamos trabajando constantemente para mejorar la experiencia para todos.

2/10 Terrible

Luis

Travelled with partner

1 May 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Le falta muchísimo mantenimiento; la atención del personal muy mala; Para empezar el estacionamiento; invadido por otra persona; Al entrar momento que nos entregan el cuarto….. el control del Ventilador no sirve….. huele a humedad; el baño sucio… …. Mobiliario maltratado y viejo… no es lo que ofrecen en la imagen

Stayed 1 night in Apr 2022

Response from Luis on 23 Nov 2023

Gracias por sus sugerencias sobre cómo podríamos mejorar su estadía, estamos trabajando constantemente para mejorar la experiencia para todos.

8/10 Good

María Teresa

Travelled with family

30 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2022

Response from Maria Teresa on 23 Nov 2023

Espero que hayan disfrutado su estadía en nuestra casa y que hayan tenido una experiencia excelente y memorable.Si tiene alguna sugerencia sobre cómo podríamos haber mejorado su estadía, no dude en hacérnoslo saber aquí.

10/10 Excellent

Andrea Patricia

Travelled with family and small children

4 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

gracias

Stayed 1 night in Apr 2022

Response from Andrea on 23 Nov 2023

Si tiene alguna sugerencia sobre cómo podríamos haber mejorado su estadía, no dude en hacérnoslo saber aquí, ya que estamos trabajando constantemente para mejorar la experiencia para todos.

4/10 Poor

JORGE

Travelled with pets, Travelled with partner

31 Mar 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

el hotel esta clasificado como de 4 estrellas, y en la realidad es como de estrellas; se ve que le untaron la mano a la Secretaria de Turismo, para que puedan cobrar como de 4 estrellas, las cabanas muy rusticas y con mobiliario corriente y gastado. lo bueno las albercas y la vista al Lago de Chapala.

Stayed 2 nights in Mar 2022

Response from Jorge on 23 Nov 2023

Gracias por sus sugerencias sobre cómo podríamos haber mejorado su estadía,estamos trabajando constantemente para mejorar la experiencia para todos.

8/10 Good

LEONARDO

Travelled with family

28 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente vista y desayuno sabroso

Stayed 1 night in Mar 2022

Response from Leonardo on 23 Nov 2023

Espero que hayan disfrutado su estadía en nuestra casa y que hayan tenido una experiencia excelente y memorable.

2/10 Terrible

Alejandro

28 Mar 2022

Disliked: Staff & service, property conditions & facilities, room comfort

No había agua caliente, fui a recepción y me contesto un señor de mantenimiento que ya estaba prendido el boiler, pero jamás salió el agua caliente, la tv del cuarto súper vieja y no se veía ningún canal

Stayed 1 night in Mar 2022

8/10 Good

David

1 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable la estancia en general.

Stayed 1 night in Oct 2021

Response from Mamà Chuy on 1 Nov 2021

Muchas gracias por su comentario y nos da mucho gusto que disfrutara su estancia en nuestras instalaciones.

10/10 Excellent

Pedro

Travelled with family and small children

30 Oct 2021

Liked: Staff & service, amenities, property conditions & facilities

Mucha vegetación!!!

Stayed 1 night in Oct 2021

Response from Mama chuy on 23 Nov 2023

i Espero que hayan disfrutado su estadía en nuestra casa y que hayan tenido una experiencia excelente y memorable, si tiene alguna sugerencia sobre cómo podríamos haber mejorado su estadía, no dude en hacérnoslo saber aquí, ya que estamos trabajando constantemente para mejorar la experiencia para todos.

4/10 Poor

Verified traveller

Travelled with group

9 Jul 2021

Disliked: Cleanliness, staff & service, amenities

No es un hotel de 4 estrellas es como un motel. Las habitaciones regular y muy antiguas. La srta de recepción muy agradable. Lugar nada cuidado. Un desastre

Stayed 2 nights in Jul 2021

Response from Mamà Chuy on 13 Jul 2021

Buenas tardes lamento mucho que su experiencia no fuera totalmente grata, estamos trabajando para seguir creciendo

6/10 Okay

Rafael

18 Jun 2021

Liked: Cleanliness, property conditions & facilities, room comfort

Estancia bien a secas

La alberca esta muy agusto, solo que falta que esten mas atentos de la limpieza de la misma ya que tenia algunaa hojas, insectos y un niño se hizo popo en la alberca y paso mucho tiempo en que limpiaran. Las camas muy agusto.

Stayed 1 night in Jun 2021

Response from Mamà Chuy on 1 Jul 2021

Muchas, gracias por su comentario, agradecemos sus observaciones las tomaremos en cuenta para seguir mejorando y ofrecer un mejor servicio,

8/10 Good

Laura

Travelled with family

9 Jun 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo falta un poco de remodelación

Stayed 1 night in Jun 2021

Response from Mama chuy on 23 Nov 2023

i Espero que hayan disfrutado su estadía en nuestra casa y que hayan tenido una experiencia excelente y memorable.Gracias por sus sugerencias, estamos trabajando constantemente para mejorar la experiencia para todos.

10/10 Excellent

Sergio

Travelled with group

31 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy comodo el hotel sooo no hay señalamientos para la entrada

Stayed 2 nights in May 2021

Response from villas mama chuy on 10 Jun 2021

gracias su opinión es muy importante para nosotros, por el momento por obras publicas retiraron nuestros señalamientos pronto estarán de vuelta instalados

10/10 Excellent

Verified traveller

Travelled with partner

3 May 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente hotel. Buenas instalaciones y desayuno delicioso. Se escucha mucho ruido de afuera.

Stayed 1 night in May 2021

Response from Mama Chuy on 4 May 2021

muchas gracias, tomaremos en cuenta su observación. Esperamos contar nuevamente con su visita.

10/10 Excellent

Verified traveller

Travelled with partner

15 Mar 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El lugar esta en muy buen estado con buen mantenimiento y los precios son razonables, vale la pena para familias y parejas, pasas un buen rato y tiene un jacuzzi general con vista a la laguna, el aseo esta excelente.

Stayed 1 night in Mar 2021

Response from Mama Chuy on 21 Mar 2021

Buen día le agradecemos sus buenos comentarios y estamos felices de que su estancia fuera placentera, quedamos a sus ordenes