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Reviews of Yamagata Kaku Hotel & Spa

4 out of 5
Yamagata Kaku Hotel & Spa
No.187, Sec. 2, Zhongshan Rd., Jiaoxi, Yilan County

Reviews

9.6

Exceptional

Rating 10 - Excellent. 777 out of 1000 reviews" "
Rating 8 - Good. 191 out of 1000 reviews" "
Rating 6 - Okay. 19 out of 1000 reviews" "
Rating 4 - Poor. 7 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tung-Te

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 山形閣訂房組 on 18 Jan 2024
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok but few things
The bathroom is still using small bottle of single use shampoo conditioner and bath foam. Not only is it not environmentally friendly, it also doesnt make sense since it is a onsen hotel and customers are expected to take bath multiple times, it is troublesome to ask for replenishment the common onsen on the 2nd floor is quite uninspiring and Room is quiet with good enough sound insulation
Stayed 1 night in Jan 2024
Response from 山形閣 Yamagata Kaku Hotel & Spa on 8 Jan 2024
親愛的貴賓，您好!感謝您選擇下榻入住山形閣，並撥冗惠賜寶貴意見。山形閣非常重視每一位住客的感受，您的回饋正是我們不斷提升服務品質的最大動力。我們將繼續提升軟硬體的服務水準，並期待您再次蒞臨山形閣能有更美好的體驗。敬祝 順頌時祺Yamagata Kaku Hotel & SPA

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, love the deep hot bathtub with the view. Very quiet area, good for stop by to rejuvenate and move on.
Stayed 1 night in Jan 2024
Response from 山形閣 Yamagata Kaku Hotel & Spa on 8 Jan 2024
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Ming Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from 山形閣 Yamagata Kaku Hotel & Spa on 21 Dec 2023
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from 山形閣訂房組 on 14 Dec 2023
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 山形閣 Yamagata Kaku Hotel & Spa on 8 Dec 2023
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Jade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great and staff are extremely helpful and friendly. The ramen store onsite serves great food too.
Stayed 2 nights in Dec 2023
Response from 山形閣訂房組 on 7 Dec 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

TEZEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable, convenient and great dinner.
Stayed 1 night in Nov 2023
Response from Yamagata Kaku Hotel & Spa on 10 Nov 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

TC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More business than resort. Staffs are polite and helpful. Quiet and relax.
Stayed 4 nights in Nov 2023
Response from 山形閣 Yamagata Kaku Hotel & Spa on 10 Nov 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Neera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and amazing staff…. Easy accessibility all amenities… rooms are clean. I love the private experience of the hot springs in your room. Totally recommend this hotel.
Stayed 2 nights in Oct 2023
Response from 山形閣 Yamagata Kaku Hotel & Spa on 31 Oct 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive and enjoy my stay
Stayed 1 night in Oct 2023
Response from 山形閣訂房組 on 28 Oct 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Sheau Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from 山形閣訂房組 on 14 Aug 2023
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

8/10 Good

Jian

Stayed 1 night in Jul 2023
Response from 山形閣訂房組 on 28 Aug 2023
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Sai Kit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice they got a private hotspring in the bathroom with stunning view! The facilities are new and clean.
Stayed 1 night in Jun 2023
Response from 山形閣訂房組 on 19 Jun 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Zhijie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel in Jiaoxi
Big and clean room. Nice neighbourhood
Stayed 3 nights in Jun 2023
Response from 山形閣訂房組 on 12 Jun 2023
很高興您擁有美好愉快的住宿體驗，山形閣希望每位到訪的旅人皆能在此享受頂級美人湯泉與服務傳遞的溫度，並致力為每位貴賓創造美好回憶，讓此趟旅程值得珍藏。 感謝您的評論，能讓貴賓感受到山形閣服務的用心，是同仁們最大的回饋及鼓勵。期待您的再次入住，也祝福您有美好的一天！

10/10 Excellent

Henrique

Stayed 3 nights in May 2023
Response from 山形閣訂房組 on 17 Jun 2023
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant two days visit
Very nice and friendly staff. The location is also very convenient to the train station, buses and many restaurants.
Stayed 3 nights in Apr 2023
Response from 山形閣訂房組 on 21 Apr 2023
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Wai Wah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food
Stayed 1 night in Apr 2023
Response from 山形閣訂房組 on 9 Apr 2023
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Chi-cheng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022
Response from 山形閣訂房組 on 25 Nov 2022
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Yachien

Stayed 1 night in Oct 2022
Response from 山形閣訂房組 on 1 Nov 2022
感謝您選擇下榻山形閣，並與我們分享您的入住體驗，很高興能獲得您的喜愛及推薦，祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Tenley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice boutique hotel with god quality hot spring
This hotel is surprisingly good, from the service, to the in room hot spring, to the comfortable bed. The breakfast is excellent.
Stayed 1 night in Aug 2022
Response from 山形閣訂房組 on 14 Aug 2022
很高興您擁有美好愉快的住宿體驗，山形閣希望每位到訪的旅人皆能在此享受頂級美人湯泉與服務傳遞的溫度，並致力為每位貴賓創造美好回憶，讓此趟旅程值得珍藏。 感謝您的評論，能讓貴賓感受到山形閣服務的用心，是同仁們最大的回饋及鼓勵。期待您的再次入住，也祝福您有美好的一天！

10/10 Excellent

Chin

Stayed 1 night in May 2022
Response from 山形閣訂房組 on 30 May 2022
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Extremely happy with out stay
Stayed 2 nights in Apr 2022
Response from 山形閣訂房組 on 11 Apr 2022
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Chao Ming

Stayed 1 night in Mar 2022
Response from 山形閣 on 28 Mar 2022
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

DEREK JIA HONG

Stayed 1 night in Mar 2022
Response from 山形閣 on 23 Mar 2022
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 山形閣訂房組 on 4 Dec 2021
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Pei Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both service and amenities are awesome. After checking in at the front desk, the staff guided us to the room and introduced how to utilize/ reserve their facilities during COVID. We stayed in Superior Double Room, the bathtub is huge, and the dressing table is also big. Breakfast is set menu, we chose to dine in and it was great.
Stayed 1 night in Sep 2021
Response from 山形閣訂房組 on 4 Sept 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Bihfen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from 山形閣訂房組 on 12 Apr 2021
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

8/10 Good

KoChiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from 山形閣訂房組 on 20 Mar 2021
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

NATAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
No late check out on this hotel.even only 1 hour So strict..
Stayed 1 night in Feb 2021
Response from 山形閣訂房組 on 2 Mar 2021
親愛的貴賓，您好! 感謝您選擇下榻入住山形閣，並撥冗惠賜寶貴意見。 山形閣非常重視每一位住客的感受，您的回饋正是我們不斷提升服務品質的最大動力。 我們將繼續提升軟硬體的服務水準，並期待您再次蒞臨山形閣能有更美好的體驗。 敬祝 順頌時祺 Yamagata Kaku Hotel & SPA

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was beautiful, and our room was spacious. We used both the communal and private baths, and they were large and clean. The only downside to the hotel was that it doesn't seem to have heating. It was pretty cold in the dining hall where we had breakfast.
Stayed 2 nights in Feb 2021
Response from 山形閣訂房組 on 15 Feb 2021
親愛的貴賓，您好! 感謝您選擇下榻入住山形閣，並撥冗惠賜寶貴意見。 山形閣非常重視每一位住客的感受，您的回饋正是我們不斷提升服務品質的最大動力。 我們將繼續提升軟硬體的服務水準，並期待您再次蒞臨山形閣能有更美好的體驗。 敬祝 順頌時祺 Yamagata Kaku Hotel & SPA

10/10 Excellent

Chu Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from 山形閣訂房組 on 15 Feb 2021
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Chu Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hot spring stay
Room is spacious and clean. In room hot spring bath tub is hug. Very pleasant stay for hot spring.
Stayed 1 night in Feb 2021
Response from 山形閣訂房組 on 15 Feb 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Haejin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from 山形閣訂房組 on 10 Feb 2021
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Viet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Well trained staff with Japanese hospitality. Most enjoyable stay.
Stayed 2 nights in Jan 2021
Response from 山形閣訂房組 on 20 Jan 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

YICHUN

Stayed 1 night in Dec 2020
Response from 山形閣訂房組 on 14 Jan 2021
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Great location, superb facilities, and upon arrival we were warmly welcomed by the staff. Nothing was any trouble. The room was amazing. All the small room amenities were of top quality.
Stayed 1 night in Dec 2020
Response from 山形閣訂房組 on 2 Jan 2021
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Tsung-Yao

Stayed 1 night in Dec 2020
Response from 山形閣訂房組 on 21 Dec 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Yi-Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 山形閣訂房組 on 7 Dec 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 山形閣訂房組 on 13 Nov 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room. Great location. No smell from the hot spring bath water in the in-room bath tub (don't know if it has been diluted with regular water). Breakfast was great especially the view.
Stayed 1 night in Oct 2020
Response from 山形閣訂房組 on 1 Nov 2020
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from 山形閣訂房組 on 23 Sept 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from 山形閣訂房組 on 10 Sept 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Chung Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 山形閣訂房組 on 10 Sept 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

8/10 Good

Shirley

Stayed 1 night in Aug 2020
Response from 山形閣訂房組 on 10 Sept 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

chihming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from 山形閣訂房組 on 20 Aug 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

8/10 Good

Iris, Taipei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient hotel in Jiaoxi. In some rooms the air conditioning vents were too close to the bed.
Stayed 2 nights in Aug 2020
Response from 山形閣訂房組 on 9 Aug 2020
親愛的貴賓，您好! 感謝您選擇下榻入住山形閣，並撥冗惠賜寶貴意見。 山形閣非常重視每一位住客的感受，您的回饋正是我們不斷提升服務品質的最大動力。 我們將繼續提升軟硬體的服務水準，並期待您再次蒞臨山形閣能有更美好的體驗。 敬祝 順頌時祺 Yamagata Kaku Hotel & SPA

10/10 Excellent

Ryan

Stayed 1 night in Aug 2020
Response from 山形閣訂房組 on 20 Aug 2020
感謝您選擇下榻山形閣，並與我們分享您的入住體驗， 很高興能獲得您的喜愛及推薦， 祝您有美好的一天，並期待您下次蒞臨。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay! overall very good value and exceeded expectations for a typical 4 star hotel. hotel is still quite new and is very clean. bed & pillow is made with down feather. coffee is drip-coffee. free mini bar. breakfast was made-to-order due to covid, very large portions. location is in 'downtown' of the hot springs area (walkable to various restaurants and shops) , but room still had views of ocean and mountain.
Stayed 1 night in Jul 2020
Response from 山形閣訂房組 on 8 Jul 2020
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, amazing valet. Spacious room, clean and comfortable....TV has Netflix app....big plus.Great stay!
Stayed 2 nights in Jun 2020
Response from 山形閣訂房組 on 7 Jul 2020
Thank you for your interest in Yamagata Kaku Hotel & Spa and taking the time to share your enjoyment experience. It is our pleasure to serve you. We appreciate your message, and would like to see you again.