Living area

Reviews of Jenner Inn

3 out of 5
Jenner Inn
10400 Coast Route 1, Jenner, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 487 out of 878 reviews" "
Rating 8 - Good. 251 out of 878 reviews" "
Rating 6 - Okay. 82 out of 878 reviews" "
Rating 4 - Poor. 39 out of 878 reviews" "
Rating 2 - Terrible. 19 out of 878 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute lil cottage on the water.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Apr 2024
Alicia, we are thrilled you enjoyed your stay at the Jenner Inn and appreciated the quaintness of our waterside cottage. Thank you for your kind words! We hope to welcome you back for another lovely experience soon.

10/10 Excellent

Ethan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Beautiful location in a perfect small coastal town. Person who checked us in even pointed us to a great restaurant in town that was one of the best meals of our trip. Will stay here again, one day!
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Ethan, thank you for your positive comments about Jenner Inn. We're thrilled to hear that our team members were able to guide you to fantastic local dining experiences, contributing to memorable highlights of your trip. Knowing that you appreciated our splendid location as much as we do warms our hearts. It's wonderful to hear you're planning to return. We look forward to welcoming you back one day!

10/10 Excellent

patricia

Travelled with family
Liked: Amenities
The parlor has fun eclectic decor and historic photos- a fun place to relax and check in
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Patricia, thank you for sharing your delightful experience at Jenner Inn. We're thrilled to hear that you enjoyed the unique ambiance of our parlor, alongside our display of historic photographs. We hope it provided a wonderful setting for relaxation. Looking forward to welcoming you back for another memorable visit.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Grey Whale. As others noted, the restaurant isn't open and the breakfast offering is a real disappointment. I recommend not waiting for the office to open for the 'continental breakfast' (there isn't coffee in the office either). Just go across the street to the coffee house or bring your own breakfast.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Linda, thank you for your stay at Jenner Inn, we're happy you enjoyed the Grey Whale, it's one our favorite rooms. We are working to create a different offering for breakfast, but at this time we are limited in what we can provide. Thank you for the feedback on having coffee in the office; we do provide it in the rooms, but will look into how we can also supply in the office in the future. It wasn't very popular when we've had it before, but it may be time to revisit and try again. Cafe Aquatica across the street is a great local business, we're glad you stopped over. We look forward to welcoming you back to Jenner in the future.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and enjoying the scenery!
Stayed 2 nights in Jan 2024
Response from Customer Service on 4 Apr 2024
Ted, it's splendid to hear that you found relaxation at Jenner Inn and savored the surrounding views. We are delighted that you had a pleasant experience. Our team will be happy to welcome you back in the future.

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Thanks for the perfect rating, Kristin!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Jenner Inn.

8/10 Good

William, Del Mar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old cottage room. Comfortable bed, pot bellied propane stove header, balcony 20ft above edge of Russian River. No air conditioning and heated by sun to 80 F in March, so warm months would be problematic. Only restaurant in town closes at 4pm.
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
William, we're delighted to know you appreciated the charming cottage room ambiance and comfort provided by Jenner Inn. We understand your concerns about room temperature and take note of your dining recommendations. Our team is focused on offering a memorable experience and is always seeking ways to make stays even better. We hope to be your choice for lodging again on your next visit.

4/10 Poor

Khyati

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very remote house
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Khyati, we understand that you found our location more secluded than anticipated. The quiet and remote surroundings are preferred by some of our guests seeking a tranquil retreat but we understand it may not suit everyone's preferences. We thank you for sharing your feedback.

10/10 Excellent

Gary, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Gary, thank you for leaving a rating for Jenner Inn on Expedia. We appreciate your feedback, and we're glad you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

william

Travelled with partner
Disliked: Property conditions & facilities
Nice property, but bothered by ants in both rooms, in bed, and furniture. Not lots of ants, but would see or have one crawling on you every 5 minutes. Of greater concern was no window coverings on bathroom that had mostly window on wall facing river and 8 or more homes directly across. Couldn't use shower or bath, and had to use toilet with lights out. Desk clerk really didn't seem to care when told about our concern.
Stayed 1 night in Mar 2024

8/10 Good

Jay

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Jay, it's great to see that you enjoyed your stay at Jenner Inn. We appreciate your 4-star Expedia rating and look forward to welcoming you back in the future. Thank you for the endorsement!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Jenner Inn. our cottage was so cozy and the view of the river is wonderful. Melanie in the office was very friendly and accommodating. We will definitely be back!
Stayed 3 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Natalie, it's heartwarming to hear how much you loved your cozy cottage stay at Jenner Inn with its splendid river view. We're particularly pleased that Melanie's friendly and accommodating nature left a positive impression on you. Your kind words encourage us to keep striving towards guest satisfaction. Rest assured, we'll eagerly await your return. Thank you for your review!

6/10 Okay

Liza

Disliked: Staff & service, property conditions & facilities
There were ants in the room and pillow very hard. Otherwise cute cottage
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Liza, we appreciate your feedback. We're sorry to hear about the inconveniences you experienced. We assure you, we are committed to maintaining a high standard of cleanliness and will certainly look into the issue you've raised. Our pillows cater to a variety of preferences; we regret they were not to your liking and will look at providing additional options moving forward. On a more positive note, we're delighted you found your accommodations charming. Your remark will help us in our continued effort to improve our guest experience.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like having a room on the water, even if it was during an atmospheric river storm! Our room was nicely updated, cozy.
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Diane, it's delightful to hear about your experience at Jenner Inn, especially your appreciation for our outstanding waterfront location, irrespective of the weather. It's also wonderful that you found your room to be upgraded and snug. We hope to welcome you back for more memorable experiences.

8/10 Good

Wendy, Santa Rosa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Wendy, thank you for your rating of Jenner Inn on Expedia. It's heartening to know you had a pleasing stay. We're looking forward to welcoming you again for another memorable experience.

10/10 Excellent

chithra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Chithra, thank you for your top rating of Jenner Inn! We're thrilled that you enjoyed your stay, and we hope to welcome you back in the future.

8/10 Good

Anders

Stayed 1 night in Jan 2024
Response from Customer Service on 29 Feb 2024
Thanks for the positive rating, Anders!We're thrilled you enjoyed your time at Jenner Inn so much! We look forward to sharing an even better experience with you soon.

2/10 Terrible

Steven

Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Feb 2024
We appreciate your feedback, Steven.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and warm on cold rainy day.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Feb 2024
Douglas, it's delightful to hear that Jenner Inn provided a cozy retreat during the chilly, rainy da as we pride ourselves on creating an inviting and warm atmosphere for our valued guests. Looking forward to your next visit.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful place to relax
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Kristin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The view was amazing and was very peaceful but the buildings/room were a bit run down. Not really anything in the way of amenities, especially for the cost. Basically paying for the view.
Stayed 1 night in Dec 2023

8/10 Good

Vijayan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic suite, with amazing views
Fantastic suite, with amazing views.
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being right on the river!
Stayed 1 night in Nov 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The room was well appointed and the views absolutely incredible. Lovely stop on our little road trip up the hwy 1 from San Francisco.
Response from Customer Service on 29 Feb 2024
Julie, thank you for sharing your delightful experience at Jenner Inn. It's wonderful to learn that our well-prepared room and stunning views enhanced your visit. We're glad you chose our hotel to be a part of your exciting road trip. Please consider us again for your future journeys.

10/10 Excellent

Nicea, thousand Oaks

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our cabin is very old, but it was very clean except for a few cobwebs. Kudos to housekeeping. The beds were very comfortable. The cabin is spacious and cozy. It was so peaceful. My husband was so happy that there was plenty of room to park our truck with a boat on a trailer. After-hours check-in was so easy. The views of the mountains behind us and the river views in front were amazing. Hoping to be back again soon! Thank you Jenner Inn staff!!!
Stayed 3 nights in Dec 2023
Response from Tanner, GM on 5 Dec 2023
Thank you so much for your feedback on your recent stay. So happy that you enjoyed everything and I will make sure that the team hears your compliments. Hope to see you back again soon!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tanner, GM on 5 Dec 2023
Thank you so much for your review! Happy to hear that you enjoyed your stay and hope to host you again soon!

8/10 Good

sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities
overall is good but only notice the unit I book is Gull room and it was under other unit and I believe there is no insulation for the floor so when the family upstairs like kid jump or adult walk i can hear, especially I notice there is dinning chairs above my bed. not too good for the noise come from other unit. and the patio in the front acutally is not able to access, just the side corner with small table can access and other unit can come down without privacy.
Stayed 2 nights in Nov 2023
Response from Tanner, GM on 28 Nov 2023
Thank you for the feedback from your recent stay. We will look into these issues and work on resolving. Hope to host you again in the near future and make your stay 5 stars!

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property had a cozy cottage feel to it. Very clean interior and the initial dank smell disappeared after some airing. Linens were crisp and clean. Plenty of hot water everywhere, except the downstairs shower was lukewarm. Nice view from the front deck and internet was reliable and fast. More lights on the 2 flights of stairs going up to the front door would good. Overall a nice stay. I would return. Note: Manager was looking into compensating for lukewarm water but have not yet replied.
Stayed 1 night in Nov 2023
Response from Tanner, GM on 23 Nov 2023
Thank you so much for your review and feedback Lee. Apologies for the water temperature not being ideal. We will be in contact with Expedia to resolve this. Hope to see you back again soon!

4/10 Poor

Emily

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Starlight Room Was Less Than Stellar
This is an old hotel and it shows. We stayed in the Starlight Suite which looks like a room converted from an old office, with a kitchenette, a giant desk, and two exits. The view was beautiful! When we checked in they provided us with a bagged breakfast for the next morning, consisting of a piece of fruit, a yogurt, and a muffin. The nice person at the front desk informed us that the beautiful restaurant off the lobby was permanently closed. The room, as previously mentioned, appeared to be an old office that had been converted and nothing quite fit right. And was very old and mismatched. The laminate floorboards had gaps in them. Some of the windows were too swollen to be able to latch. The fireplace didn’t work, but had no signage saying so, they did have a small space heater for us to use. There was no room heat/ac. We found a previous guests socks under the desk. The wall-mounted TV was kept level with what looked to be a popsicle stick that needed to be replaced. The room did have a keurig and kcups, but they only supplied us with decaf options. All that said, it was quiet all night, even being close to the road, and the bed, which was a little too soft for my liking, was comfortable, and the pillows were great.
Stayed 1 night in Nov 2023
Response from Tanner, GM on 23 Nov 2023
Thank you for your candid feedback. We strive to provide a better experience than what you experienced and we apologize that we fell short. We will be addressing these issues and hope that you give us another chance in the future to make your stay 5 stars!

10/10 Excellent

madison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible customer service, beautiful getaway.
Stayed 2 nights in Nov 2023
Response from Tanner, GM on 19 Nov 2023
Thanks so much for your review! So happy to hear that you enjoyed your time at The Jenner and hope to see you again soon!

8/10 Good

Ramy

Travelled with family
Liked: Cleanliness, amenities
Cute place with portable heaters. We had to turn them off because it got too hot in the middle of the night. There was an “old” smell in the rooms. Good wifi. Free Breakfast wasn't to or liking. Muffin was way too sweet and made the fresh fruit tasteless. 0t yogurt full of sugar? No thank you, we left it in the fridge. Fortunately there’s a gas station next door that sells better options or try the restaurant across the street for something delicious. Kayaking in the Russian river across the street ( extra fee) was the best part of our stay.
Stayed 1 night in Nov 2023
Response from Tanner, GM on 18 Nov 2023
Thank you so much for your stay with us and feedback, Ramy. We will strive to continue to improve the property and hopefully you come stay with us again and we can make your stay 5 stars!

10/10 Excellent

Sharon, Oakdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Jenner community. Was in a downstairs unit so could hear those above us walking on the old floors. But loved how quiet and secluded it was despite that.
Stayed 2 nights in Nov 2023
Response from Tanner, GM on 16 Nov 2023
Thank you so much for your review! Happy to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Frederick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, immaculate and fully equipped cottage with a terrific view of some of the most gorgeous scenery in California.
Stayed 1 night in Nov 2023
Response from Tanner, GM on 15 Nov 2023
Thank you so much for your feedback! So happy to hear you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Elizabeth

great
Stayed 1 night in Nov 2023
Response from Tanner, GM on 13 Nov 2023
Thanks so much for you review! Glad you enjoyed the stay and hope to see you again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. One excellent Resturant 3 minutes away. Inn keeper was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Tanner, GM on 12 Nov 2023
Thank you so much for your review! Glad that you enjoyed the stay and hope to host you again soon!

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tanner, GM on 12 Nov 2023
Thank you so much for your review! Glad that you enjoyed the stay and hope to host you again soon!

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Tanner, GM on 28 Nov 2023
Thank you so much for your review! Happy to hear that you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back!
Melanie at check-in was awesome. We arrived in town earlier than we thought and asked if we could check in early, and she called housekeeping to get our room turned over right away, and she had someone check to make sure the fireplace was working. She was very friendly and welcoming and professional. Gorgeous water view from the room. Room was spotless. Towels and linens perfect. The building is older and very squeaky and we heard every footstep of the people above us, but it didn't bother us. My only less than happy comment is that the bed was hard and uncomfortable. The frame made a horrible grating metal squeak with the tiniest of movements. (Needs a little WD-40) And the pillows were large, over-stuffed and hard. But, I didn't expect it to be like home and I could put up with it for a weekend. Be aware there's no cell service at all there; you have to use the hotel's WiFi. We enjoyed our stay and would definitely go back!
Stayed 1 night in Nov 2023
Response from Tanner, GM on 8 Nov 2023
Thank you so much for your kind words and review about your stay. Happy to hear that you enjoyed everything and hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tanner, GM on 6 Nov 2023
Thanks so much for you review! Happy that you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is a good getaway.
Stayed 1 night in Nov 2023
Response from Tanner, GM on 6 Nov 2023
Thanks so much for you review! Happy that you enjoyed your stay and hope to host you again soon!

8/10 Good

Xinping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful facility right above the water by the side of Russian River. We had a wonderful stay. But the wifi was not good.
Stayed 1 night in Oct 2023
Response from Tanner, GM on 31 Oct 2023
Thank you so much for your review! Glad you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Scott

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay, won’t be our last. Cottages are very well maintained and beautiful. Peaceful and relaxing! Just what the doctor ordered!
Stayed 1 night in Oct 2023
Response from Tanner, GM on 28 Oct 2023
So happy that you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for chilling and relaxing
It’s the perfect place for a romantic weekend, or a family get-together, where you can relax take your time and admire the magnificent view on the Russian River!
Stayed 1 night in Oct 2023
Response from Tanner, GM on 27 Oct 2023
Thanks so much for your feedback! So happy that you enjoyed your stay with us and hope to host you again soon!

8/10 Good

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very pleasant. The woman who checked us in was very friendly and helpful. I would stay there again
Stayed 2 nights in Oct 2023
Response from Tanner, GM on 25 Oct 2023
Thank you so much for your feedback! Glad you enjoyed your stay and hope to see you again soon!

6/10 Okay

Karen

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Tanner, GM on 25 Oct 2023
Thank you for your review and stay with us. We hope to host you again in the future!