Bicycling

Reviews of Raffles Jakarta

5 out of 5
Raffles Jakarta
Ciputra World 1, Jl. Prof. Dr. Satrio Kav. 3-5, Jakarta, Jakarta

Reviews

9.6

Exceptional

Rating 10 - Excellent. 90 out of 110 reviews" "
Rating 8 - Good. 18 out of 110 reviews" "
Rating 6 - Okay. 0 out of 110 reviews" "
Rating 4 - Poor. 1 out of 110 reviews" "
Rating 2 - Terrible. 1 out of 110 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Amazing 2 nights here
Stayed 2 nights in Apr 2024
Response from Rhany - Guest Experience Manager on 14 Apr 2024
Dear Ms. Tessa, Thank you wholeheartedly for sharing your wonderful review following your recent two-night stay at Raffles Jakarta. Your brief yet impactful words mean the world to us and resonate deeply with our commitment to providing exceptional service and creating unforgettable experiences for our guests. It brings us immense joy to hear that your time with us was perfect and amazing, as we continuously strive to ensure every aspect of your stay exceeds expectations. Your feedback inspires us to continue delivering the highest standards of hospitality, and we eagerly anticipate the opportunity to welcome you back to Raffles Jakarta, where you'll always find a warm and welcoming atmosphere awaiting your return.

10/10 Excellent

Adrian KimTju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager in breakfast buffet Mr Fachrul paid attention to each customer.Cleaning staff and reception were very attentive and polite.
Stayed 5 nights in Dec 2023
Response from Rhany - Assistant Guest Experience Manager on 25 Dec 2023
Dear Mr. Adrian Kimtju, Thank you for taking the time to share your experience with us. We are delighted to hear that Fachrul, the leader of the breakfast buffet, paid particular attention to each guest. It's always our goal to provide attentive and polite service to all our guests.As the holiday season is upon us, we want to express our gratitude for your kind words and wish you a joyful and festive holiday. May the New Year 2024 bring you happiness and prosperity.We look forward to welcoming you back to Raffles Jakarta for more memorable experiences in the future.

10/10 Excellent

Thanh, Temple City

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs at the hotel were always friendly and helpful. Breakfast was beyond excellent. Highly recommend!
Stayed 2 nights in Nov 2023
Response from Rhany - Assistant Guest Experience Manager on 5 Dec 2023
Dear Mr. Thanh, Thank you for choosing Raffles Jakarta. We're delighted to hear about your positive experience and appreciate your recommendation. Your kind words about our friendly staff and excellent breakfast mean a lot.We look forward to welcoming you back for another delightful stay.

8/10 Good

Andi, Newton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is kinda big even for the entry level Well maintained albeit the hotel is not ‘young’ anymore Decent breakfast with plenty of variety but quality can be better Not that many dining options in the hotel and the food at nearby mall is not that good either
Stayed 1 night in Sep 2023
Response from Rhany - Assistant Guest Experience Manager on 26 Sept 2023
Dear Mr. Andi, Thank you for choosing Raffles Jakarta for your stay and for taking the time to share your feedback. We appreciate your observations about our spacious rooms and the well-maintained condition of our property.We take all guest feedback seriously, and your comments regarding breakfast quality and dining options have been noted. Your input helps us continually improve our offerings and services.Should you decide to return, please feel free to contact our team. We would be delighted to assist in making your future stay even more enjoyable.

10/10 Excellent

Nabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily one of the best hotels I’ve ever stayed at. Outstanding facilities, spacious rooms and great staff who go above and beyond to cater to your needs. The hotel is in a great location, conveniently situated above a large shopping mall that has everything you need. Highly recommended for anyone visiting Jakarta, will definitely stay again
Stayed 2 nights in Aug 2023
Response from Rhany - Assistant Guest Experience Manager on 9 Sept 2023
Dear Nabil, We are truly honored to receive your great review of Raffles Jakarta, and we sincerely appreciate your kind words. Being recognized as one of the best hotels you've ever stayed at is a testament to our commitment to excellence.It warms our hearts to know that you found our facilities outstanding, our rooms spacious, and our staff dedicated to exceeding your expectations. We're delighted that you found our location above a large shopping mall convenient and had everything you needed at your fingertips.Your enthusiastic recommendation means the world to us, and we can't wait to welcome you back on your next visit to Jakarta. It will be our pleasure to host you once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Rhany - Assistant Guest Experience Manager on 14 May 2023
Dear Valued Guest, Thank you for taking the time to give us a perfect score. We are delighted that you enjoyed your stay with us and we hope to welcome you back soon.

10/10 Excellent

Muhamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people made the place extraordinary
Stayed 3 nights in Feb 2023
Response from Rhany - Assistant Guest Experience Manager on 5 Mar 2023
Dear Muhamed, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with us and that our colleagues at Raffles Jakarta made your stay extraordinary.We believe that our colleagues are the heart and soul of our business, and we are grateful for their hard work and dedication to providing exceptional service. We are glad that they positively impacted your stay and contributed to making it an extraordinary experience.Thank you again for staying with us and sharing your positive feedback. We look forward to welcoming you back soon!

10/10 Excellent

Yin

Stayed 1 night in Feb 2023
Response from Rhany - Assistant Guest Experience Manager on 5 Mar 2023
Dear Yin, Thank you for your valuable feedback! You’re most welcome to visit again.

10/10 Excellent

Ruaim, philadelphia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely! Welcoming, friendly, and helpful staff
Stayed 2 nights in Feb 2023
Response from Rhany - Asst Guest Experience Manager on 20 Feb 2023
Thank you for your feedback Ms. Ruaim. We’d love to host you the next time you visit Raffles Jakarta. Share our location with your friends and family as well!

8/10 Good

johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, breakfast was rather disappointing.
Response from Rhany - Asst Guest Experience Manager on 3 Feb 2023
Dear Johanna, Thank you again for sharing your feedback with us! We take all reviews seriously and will use them in our continuous improvement efforts! We apologize for falling short of meeting your expectation for breakfast. Although, I’m glad you enjoyed the accommodation! I hope we can make things right; this won’t deter you from revisiting us in the future!

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay. Nice big clean room with personal touch on the services.Strategic location, great breakfast buffet choices. I have nothing negative to say about this hotel.
Stayed 2 nights in Jan 2023
Response from Rhany - Asst Guest Experience Manager on 27 Jan 2023
Dear Christopher,Thank you for your fantastic review! I’m so glad you enjoyed your stay with us and the breakfast at Arts Café! We are also happy to know that the food met your expectations. We’re always looking for ways to improve the experience at our hotel, but it’s great to know that we are on the right track.Let me know if there is anything else we can do to make your next visit even better.

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stylish rooms as usual
Stayed 2 nights in Oct 2022
Response from Gladys on 17 Oct 2022
Dear Mr. Nader,Thank you for the review of your Raffles Jakarta experience. We are delighted to read that you had a lovely time at Raffles.Our priority is for our guests to have memorable stays and we are happy to know that we achieved that for you. Positive recognition like yours makes our job a pleasure.The entire Raffles Jakarta team are very much looking forward to welcoming you back.Sincerely,GladysLearning & Quality Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Gladys on 4 Aug 2022
Dear Valued Guest, Thank you very much for taking the time to write a great review for us. It is always a pleasure to receive positive feedback from our guests. The entire Raffles team look forward to welcoming you back to Raffles Jakarta on your next visit. Sincerely, Gladys Learning & Quality Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Gladys on 18 Feb 2022
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Learning & Quality Manager

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally an excellent hotel. What I did not like was some guests wandering round the hotel restaurants and other public areas in their pyjamas/nighty/dressing gowns. That's not what I expected at Raffles or any other five star hotel. Otherwise, my wife and I had a pleasant stay.
Stayed 3 nights in Oct 2021

10/10 Excellent

Rama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
The best garden in town
Stayed 1 night in Jun 2021
Response from Gladys on 30 Aug 2021
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Gladys Learning & Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend...
This hotel has it all. It was my partners birthday and they went above and beyond with spoiling her. I would totally recommend to upgrade to the suites. The hotel had a promotion on including free unlimited un-alcoholic drinks / butler and suite for an additional $1M IDR per night. Very good value. There is a sincerity to the staff in all departments. The breakfast is fabulous. It is more focused on catering for the Asian cuisine, however if you want a western breakfast, all you have to do is ask. They even have pork bacon! The bar is beautiful downstairs..... if you are a gold Zomato member you can have the package of buy 2 get 2 free. There is a superb steak restaurant just opposite- Ruth Chris. FYI they do a BYO, defo worth it as there wines are very expensive. Pool is stunning, the little touches help. Was provided water straight away and asked if I wanted some sunscreen....
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful stay
Wonderful stay, amazing room, reception staff were fantastic. Only downside was the service in restaurants - slow and sometimes rude
Stayed 2 nights in Nov 2019
Response from Etha on 11 Nov 2019
Dear Valued Guest, Thank you for staying with us and for taking the time to leave us with your feedback, and for raising service shortfalls and issues that you encountered in our restaurants. Clearly, it didn't befit a hotel of our stature. I take this opportunity to extend my deepest apologies for these shortfalls. I would be grateful if you can share with me in details of your experience so that we can improve our service for all of our guests. I am extremely delighted to hear that you had a wonderful stay and that you appreciated the room design, as well as your kind compliments for our Reception Team. I have shared your praises with our colleagues to encourage them. I cannot convey my sincerest apologies enough and I do hope that you may return to Raffles Jakarta to enjoy the true Raffles experience that we hope to deliver on your return visit. Thank you once again for leaving us with your thoughts, and I hope to welcome you back to Raffles Hotel soon. Yours sincerely, Hubertha Affendi Assistant Director of Rooms

10/10 Excellent

Verified traveller

Liked: Staff & service
The service is excellent, breakfast is a lot of variety
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything gorgeous started from the staff to the Decorative marble Thank you Raffles
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

MEI WAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from NM on 19 Dec 2018
Dear Valued Guest, Thank you for sharing your rating of Raffles Jakarta. We are delighted to see that you are enjoy your stay with us and we are looking forward to welcome you back in the nearest future. Regards, Natalia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service by the staff who were courteous, friendly with recommendations of good food and places to explore without having to ask, served our personal requests with no qualms! Book the garden-view room! It is worth the money :)
Stayed 3 nights in Nov 2018
Response from NM on 19 Dec 2018
Dear Valued Guest, Thank you for sharing your stay experience with us. We are very happy to read that you really enjoy your room, food and especially the service from our staff. We are looking forward to welcoming you back at the nearest future. Regards, Natalia

10/10 Excellent

Y, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked all details and it was really nice stay. Thank you so much.
Stayed 2 nights in Nov 2018
Response from NM on 19 Dec 2018
Dear Valued Guest, Thank you for sharing your experience at Raffles Jakarta. We are delighted to learn that you enjoy your stay with us. We are looking forward to welcoming you back at the soonest. Regards, Natalia

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from NM on 7 Nov 2018
Dear Valued Guest, Thank you for rating us at Expedia. We are delighted to know you rating us an excellent one. We hope to see you again at the soonest. Regards, Natalia

10/10 Excellent

Tommy, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The costumer service in this hotel is one of the best services I ever had, the concierge was super helpful with a positive attitude and a great smile, the entire stay here super comfortable, I have no complains at all only positive feedback, I want to highlight as well the excellent job provided by Indira Gabriel, she was always super professional and willing to help (Tours, schedules, taxis). I want to bring up the great job provided by Ari one of the guys that made my room every day, thanks for your hard work in keeping the room in perfect shape. Thank you all for a great services, I see the great team work this hotel has in all areas.
Stayed 3 nights in Oct 2018
Response from NM on 7 Nov 2018
Dear Valued Guest, Thank you for sharing your experience at Raffles Jakarta. We are delighted to read that your stay was very memorable for your and you enjoy the Raffles Legendary service especially from Indira and Ari. We are looking forward to welcoming you back in the nearest future. Regards, Natalia

10/10 Excellent

Yen Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Such a classy hotel with impeccable service. Staff members are efficient, resourceful, knowledgeable and professional. Location is central with conveniently linked to the Lotte mall. Highly recommend it.
Stayed 1 night in Sep 2018
Response from NM on 28 Sept 2018
Dear Valued Guest, Thank you for sharing your stay experience at Raffles Jakarta. We are delighted to learn that you enjoy your stay especially our Raffles legendary service. We are hoping to welcoming you back in the nearest future. Regards, Natalia Mualim

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Raffles Jakarta on 19 Sept 2018
Dear Guest, Thank you of staying at Raffles Jakarta! We do hope that you enjoyed your time at Raffles Jakarta and we look forward in welcoming you back sometimes soon. Kind Regards, Raffles Jakarta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved that this hotel was not chaotic. The suite was spacious and clean. Nice amenities. Will stay again.
Stayed 2 nights in Sep 2018
Response from Raffles Jakarta on 12 Sept 2018
Dear guest, Thank you for taking the time to wrote your feedback to us. We are glad that you enjoyed your stay! Hopefully we could welcome you back in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Spacious room with good service
Response from NM on 9 May 2018
Dear Valued Guest, Thank you for sharing your experience while visiting our property. We are glad that you enjoying your stay with us and we hope to welcoming you back again. Warm regards, Raffles Hotel Jakarta

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Expertly trained staff, wonderful amenities, truly luxurious hotel. The dinner and breakfast buffets are average quality but they include a good selection of choices. Rooms are very comfortable with excellent beds, large bathtubs with bath salts, and in-room Nespresso machines. The staff go above and beyond to make sure your every need is met. The spa services are a must.
Response from NM on 9 May 2018
Dear Valued Guest, Thank you for taking your time to sharing your experience at Raffles Jakarta. We are glad to read that you enjoy your stay and experience our legendary Raffles service. It's a pleasure to learn that our food and beverage, rooms, amenities and our spa is meet your expectation. We are looking forward to welcoming you back again in the nearest future. Warm regards, Raffles Hotel Jakarta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1-night layover with upgrade
We were upgraded to the second-best suite, which ended up being the nicest suite we've ever stayed in. Thank you! Overall, great value for money.
Stayed 1 night in Feb 2018

10/10 Excellent

silvia, JKT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent weekend get away. It is highly recommended. It is luxurious and artistic. This was the third time that we stayed at this hotel. We enjoyed every moment in this hotel. This hotel is attached to a high end shopping mall Lotte Avenue. We just walked over to the mall. There are many good restaurants and a good movie theater.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessibility to the hotel is tricky given the road works in Jakarta. On the flip side it is one of the best hotel i have stayed in Jakarta. The staff are friendly and very helpful. Thoroughly enjoyed my stay there. Breakfast spead is extensive.
Stayed 2 nights in Nov 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay made brilliant by all the staff
The most amazing stay at a wonderful hotel. We have stayed in some of the best hotels in the world but we have never had better service from the staff than we have had at Raffles Jakarta. Everyone has played they're part, with Volker the concierge pulling everything together brilliantly. Thanks to you all.
Stayed 1 night in Nov 2017
Dear Andrew, Thank you for taking the time to review us and gave comments about your stay experience! We do hope that you enjoyed your experience at Raffles Jakarta and looking forward to see you back at Raffles Jakarta. Thank you. Kind Regards, Raffles Jakarta

10/10 Excellent

frederic, pasadena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace in the heart of Jakarta
Amazing service and facilities. Highly recommendable. Stylish. Arty. Comfortable I will definitely come back
Stayed 3 nights in Nov 2017
Response from Raffles Jakarta on 5 Dec 2017
Dear Frederic, Thank you for the comments and we hope that you enjoyed your experience at Raffles Jakarta. We hope to welcome you back to Raffles Jakarta!

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT !
SERVICE, ROOM, POOL IMPECCABLE !
Stayed 2 nights in Sep 2017

10/10 Excellent

Chee Khye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever.
Amazing. Easily the best hotel I've stayed.
Stayed 3 nights in Sep 2017

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Raffles Jakarta is the best hotel which I have stayed in. Their service is excellent, from checking in right till the day I left. I was in a rush to go to the airport on the day of my departure and was not able to have tea with my breakfast. The waiter kindly offered to prepare the tea for take-out. I was most touched by his gesture. Raffles Jakarta is definitely willing to go the extra mile for their guests!
Stayed 2 nights in Apr 2017

8/10 Good

gianmani, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elite hotel connected to good mall
Spacious bedroom and bathroom; I wish the the bath tub were bigger. Generous toiletries with multiple TVs in the rooms though many of the channels were not yet in HD. Spa facilities and pool were really nice. The location is strategic but the exit near a small road that's more often than not congested

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Abdulwahhab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Amazing

10/10 Excellent

Moch Rizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
One of the best hotel in town

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A comfortable stay at Raffles. The check in process was swift and service levels very high. Breakfast also very good range of options. The rooms are well laid out and spacious.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with excellent Service
I enjoyed the hotel comfort and services. The adjoining mall is a plus factor. However location is not good with traffic conjestion.