Outdoor pool, pool loungers
Check availability

Reviews of Mercure Jakarta Batavia

4 out of 5
Mercure Jakarta Batavia
Jalan Kali Besar Barat 44-46, Jakarta, DKI Jakarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 115 reviews" "
Rating 8 - Good. 38 out of 115 reviews" "
Rating 6 - Okay. 7 out of 115 reviews" "
Rating 4 - Poor. 3 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Moldovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from andri on 30 Apr 2024
Dear Moldovan,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

10/10 Excellent

Clement, Rome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from andri on 12 Apr 2024
Dear Clement,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

10/10 Excellent

JUNHONG JEREMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for a short stay, rooms were large and service impeccable. If you are looking to live away from the Jakarta crowd yet close to most of the major attractions then this is the place for you
Stayed 2 nights in Feb 2024
Response from andri on 29 Feb 2024
Dear Mr. Junhong Jeremy,We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Front Office Manager

8/10 Good

Terence

Liked: Cleanliness, staff & service, amenities
The room i had, Deluxe was excellent . large and modern. I had some few small issues with staff not being to international standards to start , but they improved In room services was poor, the coffee maker Cumbersome , I loved the Old Town Jakarta location and slightly distressed external appearance of the hotel
Stayed 2 nights in Jan 2024
Response from Andri on 16 Feb 2024
Dear Terence,Thank you for the review given to our hotel regarding your stay experience with us. We really hope that we were able to fulfil your expectation during your stay with us.We look forward to seeing you again.Best Regards,Andri MengkoFront Office Manager

6/10 Okay

Aimran

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Maksum on 3 Jan 2024
Dear Value CustomerThank you for your time to give us your comment regrading your stayed at Mercure Jakarta Batavia.Please accept our sincerest apologize that your stay did not met expectation. If you have another time, i would like to get the detail from you which are need to be improved from us. You may contact me by email to rm@mercure-jakarta-batavia.com Once again thank you and we hope you will give another change to serve you better in the future.Best regardsMaksum Aksan DamanikResident Manager

8/10 Good

Akram Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel facilities are good, clean and new. The beds are comfortable and clean. I did not love the neighborhood and wouldnt stay in this location again, but if you need an hotel around the area this is a good option. On our last night, we ordered room service and I was informed that the POS machine wasnt working and that he would return the next day. In the morning, they knocked in our room before 7am to charge, bothering our sleep. Besides that, service was good.
Stayed 2 nights in Dec 2023
Response from Maksum on 3 Jan 2024
Dear Mr,Akram MohamedThank you for your time to give us your review regarding your stayed at Mercure Jakarta Batavia.Please accept our sincerest apologize regarding the location, the restaurant bill and our staff. I will brief again and do refreshment training about the service. during that time our system has changed to the new system and we still facing error form the system. I am sure this value comment will become good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another service experience from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Shahzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in historical part of the town, close to airport
Stayed 1 night in Nov 2023
Response from Maksum on 22 Nov 2023
Dear Value CustomerThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us.I will share your value comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you for sharing with us your experience. We hope will meet again in the future with another service from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously comfortable hotel, spotlessly clean, very nice staff. Most comfortable bed I have ever slept in. Difficult to walk in this area as crossing the road is very scary. There is only a small choice of western meals on the menu.
Stayed 23 nights in Aug 2023
Response from Andri on 29 Sept 2023
Dear Ms. Christine,Thank you for the feedback shared. Our team will be very happy to know that the services delivered were as your expectation. They will surely be motivated to do better in the future services to come.Thank you once again for the great information shared. We look forward to welcoming you back on your next stay with us.Sincerely yours,Andri MengkoFront Office Manager

6/10 Okay

Mohammed

Liked: Staff & service
The hotel wasn’t bad nor the service but didn’t like the area
Stayed 1 night in Sep 2023
Response from Maksum on 15 Sept 2023
Dear Mr.MohammedThank you for your time to let us know about your experience stay at Mercure Jakarta Batavia.Please accept our sincerely apologize about our area. this area id old town in Jakarta area. This area very famous with colonial history from Dutch.Once again thank you and we hope will meet you again in the future with another service from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Good

Kien Chuong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Maksum on 7 Sept 2023
Dear Mr.Kien ChuongThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to our team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another better service from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maksum on 17 Aug 2023
Dear Value CustomerThank you for your time to give us your feedback regarding at Hotel Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared this comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another service experience from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Joshua

Stayed 3 nights in Aug 2023
Response from Maksum on 7 Sept 2023
Dear Mr.JoshuaThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to our team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope will see you again in the future with another better service from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Good

Bernard

Stayed 1 night in May 2023
Response from Maksum on 20 Jun 2023
Dear Mr.BernardWe very much appreciate your comments regarding your stay at Hotel Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maksum Aksan DamanikResident Manager

2/10 Terrible

Vinesh, Wembley

Business traveller
Disliked: Cleanliness, staff & service
AC was broken, room service would omit orders without informing in advance. 45 minute wait to be called to receive room service. Rooms were not clean. Just a nightmare
Stayed 2 nights in Mar 2023
Response from Maksum on 27 Mar 2023
Dear Value CustomerThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.Please accept our sincerely apologize about the AC and room cleanliest. I personally discuss with our team specially with our House Keeping team. We are promised this will not happen again in the future. It will be come good motivation for us to improved the quality of our service.Once again thank you and we hope you will give us a change to serve you better in your next visit.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It is excellent value for money, and the sleep quality is fantastic. Can’t say enough good things about the hotel. Thanks very much guys. Kevin.
Stayed 4 nights in Mar 2023
Response from Maksum on 14 Mar 2023
Dear Mr.KevinThank you for your time to give us some review regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will shared your value comment to the entire staff. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you for your feedback and we hope can you see you again in the future with another service from us.Best RegardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Drew Peerless

Stayed 1 night in Feb 2023
Response from Maksum on 1 Mar 2023
Dear value CustomerWe very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia.We are very happy that you met the expectation with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting. I checked in at 12 and checked out at 3pm because I had a meeting in between that time. The sheets had stains of god knows what, the floors were clearly not clean in some time and the room was filthy, the bathroom yuck... My spouse complained and all they only showed us an upgraded room which ironically had the same issues. So we checked out. Please be aware this hotel is in an undesirable area of Jakarta and is in no shape or form a nice clean place as they present in the images. They have a modern restaurant and seem to have spent all the time there because in one word its GROSS.
Response from Maksum on 21 Feb 2023
Dear Mr.JasonThank you for your time to give us some review regarding you stayed at Mercure Jakarta Batavia. Please accept our sincerely apologize about the cleanliness of our room . I will share your value comment to the entire team specially our House keeping. I am sure this will be come good motivation for us to improved the quality of our service .Once again thank you and we hope can see you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Good

Tamara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hotel is good but its surroundings are horrible
The hotel itself is great, it’s new, and clean. They have an issue with the food though, their main food rush hour is lunch, so when you have your daily paid for breakfast, even though it ends at 10am, by 9am, nothing is refilled as much, the food and drinks start to get cold. The staff are friendly but you feel they start to look at their watches starting at 9am, and you get the feeling that you came late and should in a kind way.. leave. The location of the hotel is horrible, only fathalla square is close by but there isn’t much that’s in good clean shape that is a walking distance, it’s at least 20-30min walk.
Stayed 9 nights in Feb 2023
Response from Maksum on 21 Feb 2023
Dear Ms.TamaraThank you for your time to give us some review regarding you stayed at Mercure Jakarta Batavia. Please accept our sincerely apologize about the breakfast and our location. I will share your value comment to the entire team. I am sure this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope can see you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Ngai Ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good quality of facilities
Stayed 2 nights in Jan 2023
Response from Andri on 7 Feb 2023
Dear Ngai Ho,Thank you for your comments regarding Hotel Mercure Jakarta Batavia.We are very proud and happy that your expectations for us were met. We make sure this input will be shared throughout our team. We believe this will be a good motivation for the team to continue to improve the quality of our services.Once again, thank you for your input and we hope to see you again another time for a better service and experience.Best regards,Andri MengkoFront Office Manager

10/10 Excellent

Yohanes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has just recently renovated. Everything is clean and well decorated. The hotel also have good facilities from pool, gym to sauna and spa. The bike is free when you want to explore the old town as it is just next to the property.
Response from andri on 1 Feb 2023
Dear Mr. Yohanes,We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.Thank you for your kind feedback, and we hope to see you again soon. Sincerely,Andri MengkoFront Office Manager

10/10 Excellent

Harumi, Va.beach

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Employees are the best! I
Stayed 8 nights in Jan 2023
Response from Maksum on 21 Feb 2023
Dear Ms.HarumiThank you for your time to give us some review regarding you stayed at Mercure Jakarta Batavia. We are very happy that you met the expectation with us. I will share your value comment to the entire team. I am sure this will be come good motivation for us to keep continue the deliver best service for all of our guest.Once again thank you and we hope can see you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and welcoming hotel. Short walk to local shops and markets. Heavy traffic all around ; crazy driving and mopeds everywhere. Friendly staff and people; shout out to the welcoming and friendly security staff.
Response from Maksum on 17 Jan 2023
Dear Mr.JonThank you for your time to sharing with us your experience stayed with us.We are very happy that you met the expectation with us. I will share your value comment to the entire team. I believe this will become good motivation for us , to improve the quality of our service..Once again thank you for sharing with us and will hope a change to meet you again in the future with another service from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Good

SAW KEONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To the manager of MALACCA RESTAURANT PLEASE GIVE A THOROUGH CLEAN UP OF THE COFFEE MACHINE AT THE RESTAURANT AS I FOUND AN INSECT, MOST LIKELY A COCKROACH AT THE MACHINE ON 1 JAN 2023 DURING MY STAY AT MERCURE JAKARTA MAY BE SOME SORT OF PEST CONTROL NEEDED AT MALAKA RESTAURANT AS THE INSECT BREED REAL FAST, NIP THEM IN THE BUD B4 IT INFEST THE WHOLE AREA
Response from Maksum on 17 Jan 2023
Dear Value CustomerThank you for your time to sharing with us your experience stayed with us.We are very sorry that you not meth expectation with us. I will share your value comment regarding the the coffee machine and the cleanliness our area to the entire team. I believe this will become good motivation for us , to improve the quality of our service..Once again thank you for sharing with us and will hope a change to meet you again in the future with another service from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

EUGENE YOUJIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms, service, abd breakfast! Really enjoyed my stay in a clean and newly renovated room. Breakfast spread is pretty decent. Only gripe I had was the amount of mosquitoes in the dining area during breakfast. I wont say its to blame the hotel, may be an area issue.
Response from Maksum on 20 Dec 2022
Dear Ms.Eugene YoujinWe very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are very sorry about the mosquito at our restaurant. please accept our sincerely apologize. I will shared your value comment to our House Keeping. I am sure this will be come good motivation for us to improved the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maksum Aksan DamanikResident Manager

8/10 Good

gareth

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money
The rooms were fab and in a good location in Jakarta. The breakfast was great. Bar service was poor. We were sat for cocktails and ended up just leaving as no one came back to actually serve us. We have a late evening flight and we used the pool all afternoon and showered there. It was ideal.
Stayed 1 night in Oct 2022
Response from Maksum on 1 Dec 2022
Dear Value CustomerThank you for your time to share with us your experience stayed with us.Please accept our sincerely apologize about the service from our bar. I will shared your value comment to the F&B Manager. I am this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope can see you again in the future with another experience from us.Best regardsMaksum Aksan DamanikResident Manager

10/10 Excellent

Dyah Ayu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so cute, the room is spacious and clean. Eventho we had problem with the sink and shower but the staff was really helpfull and very quick. Need to improve the breakfast variety. We can rent the bycle for 2 hours. Overall, I would love to come back again when I have chance.
Stayed 1 night in Nov 2022
Response from Maksum on 1 Dec 2022
Dear Ibu Dyah AyuThank you for your time to share with us your experience stayed with us.Please accept our sincerely apologize about the variety of the breakfast. I will shared your value comment to the entire staff specially with our Chef. I am this will be come good motivation for us to improved the quality of our service.Once again thank you and we hope can see you again in the future with another experience from us.Best regardsMaksum Aksan DamanikResident Manager

8/10 Good

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022

8/10 Good

dee

Stayed 2 nights in Oct 2022

10/10 Excellent

EUN SEOK

Stayed 1 night in Oct 2022
Response from Maksum on 2 Nov 2022
Dear Value CustomerThank you for your time to give us your feedback regarding your stayed at Mercure Jakarta Batavia.We are very happy that you met the expectation with us.I will shared your value comment the entire team. I am sure this will be come good motivation for to keep continue give the best service for all of our guest.Once again thank you and we hope will see you again in the future with another experience from us.Best RegardsMaksum Aksan DamanikResident Manager

6/10 Okay

Muneyoshi

Stayed 1 night in Oct 2022

10/10 Excellent

Kohei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are amazing. They are ready 24/7. Breakfast buffet was also nice.
Stayed 2 nights in Aug 2022
Response from Maksum on 18 Aug 2022
Dear Value Customer Thank you for your time to give us some review regarding your stayed at Hotel Mercure Jakarta Batavia. We are very happy that you met the expectation with us. I will shared your value feedback to the entire team and i am sure this will be good motivation for us to continue deliver the best service for all of our guest. Once again thank you and we hope will see you again in the future with another experience from us. Best regards Maksum Aksan Damanik Resident Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was friendly, the hotel was clean and safe !
Stayed 12 nights in Jun 2022

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Massage at hotel. I still have back pain 2 days after massage
Stayed 1 night in Jun 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable weekend visit
An enjoyable weekend visit - 2 nights to this hote based in Old Jakarta. Disapointing some of the restaurant menus choices were not available. Breakfast was good. Courteous staff through out.
Stayed 2 nights in Jun 2022

10/10 Excellent

Thesis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Crhea on 25 Jan 2022
Dear Thesis, Thank you for taking the time to share your feedback. We hope that you had an enjoyable stay and look forward to welcome you back to our hotel very soon! Our Best Regards, Carissa Rhea - Front Office Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with my stay. 5 of my 7 days were in quarantine and it felt like the staff were a little overwhelmed by the demands so many people stuck in their rooms with nothing to do besides call and make demands. 😆 The hotel is lovely and you get a lot for the money. It’s really close to so many museums which I enjoyed during my post-quarantine days. THE STAFF ARE FANTASTIC and very very friendly. They work so hard to anticipate and meet needs. Very helpful and kind. If I’m ever in Jakarta again, I will enjoy staying here once again.
Stayed 7 nights in Jun 2021
Response from Crhea on 11 Jul 2021
Dear valued guest, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. We are delighted to learn that you you had a pleasant stay and look forward to welcome you back very soon! Our Best Regards, Carissa Rhea - Front Office Manager.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foods was good and just needs an attentions before it’s run out especially the drinks 😊
Stayed 1 night in Mar 2020
Response from Crhea on 13 Mar 2020
Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

kospch, berlin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everithyng just super... near old town touris interest.
Stayed 1 night in Mar 2020
Response from Crhea on 7 Mar 2020
Dear kospch, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

Wilson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable bed, very respectful and helpful staff. Rooms were a good size and nice room layout.
Stayed 2 nights in Feb 2020
Response from Crhea on 27 Feb 2020
Dear Wilson, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

meng cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Crhea on 26 Feb 2020
Dear meng cheng, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

DWIGHT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean place
Stayed 2 nights in Feb 2020
Response from Crhea on 21 Feb 2020
Dear DWIGHT, Thank you for the review of our hotel! We are glad that you enjoyed your stay. Hope to see you again very soon. Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great but it should have clock inside the room
Stayed 7 nights in Feb 2020
Response from Crhea on 14 Feb 2020
Dear valued guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay. Hope to see you again very soon. Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

Jo, Hong Kong

Liked: Cleanliness, staff & service
Beautiful hotel in the old quarter. We enjoyed the pool, the sauna and the restaurant.
Stayed 4 nights in Jan 2020
Response from Crhea on 30 Jan 2020
Dear Jo on, Thank you for the review of our hotel! We are glad that you enjoyed your stay. Hope to see you again very soon. Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

EsterRamey, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old classic look from outside, but very modern inside. My kids love their breakfast. Very clean and roomy room. Extremely helpful and friendly staff. The location is a bit off but overall everything about this hotel is excellent. Definitely coming back to stay here.
Stayed 1 night in Jan 2020
Response from Crhea on 10 Jan 2020
Dear EsterRamey, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

6/10 Okay

Ben helal

Business traveller
Disliked: Room comfort
Stayed 1 night in Dec 2019
Response from Crhea on 19 Dec 2019
Dear Ben helal, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It was our pleasure to be of service to you. We look forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

8/10 Good

GREGORY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good
Good hotel but it is a little bit of a maze at first
Stayed 2 nights in Dec 2019
Response from Crhea on 19 Dec 2019
Dear GREGORY, Thank you for the review of our hotel! We are glad that you enjoyed your stay, despite the location. Hope to see you again very soon. We look forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

8/10 Good

Rohith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, definitely worth the money
Very nice hotel. The exterior felt very elegant and well-maintained, giving off an old school vibe. The room was fantastic, with a complimentary minibar if you book a privilege room (just 3 soft drinks a day but still better than nothing). Breakfast was really good too with a decent spread. The only downside is that the hotel isn't located near any malls (by walking distance I mean). I'll definitely be back!
Stayed 4 nights in Dec 2019
Response from Crhea on 9 Dec 2019
Dear Rohith, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Crhea on 2 Dec 2019
Dear valued guest, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It was our pleasure to be of service to you. We look forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

Shih hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Crhea on 29 Nov 2019
Dear Shih hung, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Our Best Regards, Carissa Rhea - Front Office Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Batavia
We stayed at beginning & end of our trip around Indonesia, as it is a lovely modern hotel, with great swimming pool, very convenient for Batavia Old Town & only 20-30 minutes from airport. Excellent breakfast buffet. Plenty of local taxis. Charming helpful staff - but some unfamiliar with requirements of international travellers eg at 6.45pm we were told the swimming pool was already closed but we went up anyway and were then told it was open until 8pm / Staff unfamiliar with local late night dining/drinking options, other than room service (we found out for ourselves that Cafe Batavia, 10 minutes walk away, served until midnight) / We asked several staff to post stamped mail for us and were told they could not, until we were eventually referred to a more senior member of staff
Stayed 1 night in Nov 2019
Response from Crhea on 29 Nov 2019
Dear valued guest, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Our Best Regards, Carissa Rhea - Front Office Manager.