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Reviews of Holiday Inn Express Jakarta Wahid Hasyim, an IHG Hotel

3 out of 5
Holiday Inn Express Jakarta Wahid Hasyim, an IHG Hotel
Jl. K.H. Wahid Hasyim No.123, Jakarta

Reviews

8.4

Very good

Rating 10 - Excellent. 87 out of 228 reviews" "
Rating 8 - Good. 105 out of 228 reviews" "
Rating 6 - Okay. 22 out of 228 reviews" "
Rating 4 - Poor. 7 out of 228 reviews" "
Rating 2 - Terrible. 7 out of 228 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

yoke lai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to bus stop
Stayed 4 nights in Apr 2024

4/10 Poor

Sartono

Travelled with family
Disliked: Amenities, property conditions & facilities
Located on the side of a very busy and small street. Room was small but OK. STAINS are everywhere on the carpet! The bathroom door built in weird angle. The handwashing sink was not working (drain the dirty water) well too. Referigerator is NOT working at all. Reported, got replacement, and still did the same. Not cold at all. Foods were fine but not exciting and either too salty or no taste at all. On the 3dr day I stayed there, coffee was the last to serve! I was waiting since I came till I have to go back to my room, i just saw the coffee still being prepared (not ready). Self laundry had to wait your turn to buy the specific coins! They only have several coins available! You just need 2 coins everytime you do your laundry. The dryer is NOT working properly. The clothes were damp, not drying completely, even i tried for 90 mins. So I had to redo my laundry somewhere else! Uncomfortable for staying longer than 2 nights.
Stayed 5 nights in Mar 2024
Response from Calvin Satyarahardja on 19 Apr 2024
Dear Sartono,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Holiday Inn Express Jakarta Wahid Hasyim. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with the impeccable services that you deserved.Best regards,Calvin SatyarahardjaAsst. Marketing Communication ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Nelcy P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not expect. This is high end location. Neat, clean with Country's President residence, various high end consulates. museums, National Monument is a notable landmark. Istiqlal Mosque and Jakarta Cathedral Church. Use can hire taxis or tuk-tuks (rickshaws) or scooters. Metro station half a block away and bus service in front of hotel. Evening the roadside food stalls open up most popular is Indonesian Satay. To get to speak to local in English is big hindrance otherwise like all Asians pleasant folks. Happy stay & travel
Stayed 8 nights in Feb 2024
Response from Calvin Satyarahardja on 7 Mar 2024
Dear Nelcy P,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

MARCOS, SCARBOROUGH

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Plaza Indonesia and attractions
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard, Richmond

Stayed 2 nights in Feb 2024

10/10 Excellent

Jani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and great location
Stayed 15 nights in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet
Stayed 4 nights in Jan 2024
Response from Calvin Satyarahardja on 30 Jan 2024
Dear Mark,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

WITOLD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel that is easily accessible by the airport train and local mrt subway.
Stayed 4 nights in Jan 2024
Response from Calvin Satyarahardja on 29 Jan 2024
Dear Witold,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Remarkable place
Stayed 8 nights in Jan 2024
Response from Calvin Satyarahardja on 29 Jan 2024
Dear David,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Maximilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice hotel, but rooms are very small, and very noisy when they face the street. I would recommend getting room facing inside the building. Wifi is very slow, I hope they can fix that.
Stayed 1 night in Jan 2024
Response from Calvin Satyarahardja on 17 Jan 2024
Dear Mr. Maximilian,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Holiday Inn Express Jakarta Wahid Hasyim. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with the impeccable services that you deserved.Best regards,Calvin SatyarahardjaAsst. Marketing Communication ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and clean. Breakfast was good with many varieties of food
Stayed 4 nights in Dec 2023
Response from Calvin Satyarahardja on 4 Jan 2024
Dear Robert,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fine place to stay. Breakfast was varied (I'm mainly just a coffee guy) but I tried a few small bites of many things. Staff were very nice.
Response from Calvin Satyarahardja on 8 Dec 2023
Dear Bill,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Henry

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Calvin Satyarahardja on 14 Dec 2023
Dear Henry,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Sai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to all you need. Walking distance to food street and shopping Malls. McDonalds and Burger King, Starbucks all walk in 5 mins. Property very clean and safe.
Stayed 3 nights in Nov 2023
Response from Calvin Satyarahardja on 8 Dec 2023
Dear Sai,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good and custodian and front service also courteous and friendly .only the room view is not convenient.
Stayed 1 night in Nov 2023
Response from Calvin Satyarahardja on 30 Nov 2023
Dear Henry,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Hor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consider very good with this price range. Breakfast also very good and surprise me if compare to the price we paid
Stayed 2 nights in Nov 2023
Response from Calvin Satyarahardja on 30 Nov 2023
Dear Hor,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Edwin, Fukuoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel and staff.
Stayed 5 nights in Aug 2023
Response from Calvin Satyarahardja on 23 Nov 2023
Dear Edwin,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

SURADI

Stayed 5 nights in Nov 2023
Response from Calvin Satyarahardja on 23 Nov 2023
Dear Suradi,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
It form’s look like the pictures. The view of my room was terrible! Breakfast was very basic Location is good Friendly people
Stayed 3 nights in Nov 2023
Response from Calvin Satyarahardja on 13 Nov 2023
Dear Anonymous,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Holiday Inn Express Jakarta Wahid Hasyim. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with the impeccable services that you deserved.Best regards,Calvin SatyarahardjaAsst. Marketing Communication ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!!
Nice place to stay, delicious breakfast provided every morning. Good food in the surrounding area. Staff friendly and helpful. Waking distance to MRT and bus station. The hotel needs to better maintain dryer in laundry room
Stayed 1 night in Nov 2023
Response from Calvin Satyarahardja on 13 Nov 2023
Dear John,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Whitney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would totally stay there again, great location, in the center of everything. Great price and excellent facilities
Stayed 1 night in Oct 2023
Response from Calvin Satyarahardja on 31 Oct 2023
Dear Whitney,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Michael, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and good options for breakfast buffet in the morning, close to malls
Stayed 1 night in Oct 2023
Response from Calvin Satyarahardja on 31 Oct 2023
Dear Michael,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

6/10 Okay

Michael

Stayed 3 nights in Oct 2023
Response from Calvin Satyarahardja on 31 Oct 2023
Dear Michael,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Sep 2023
Response from Calvin Satyarahardja on 2 Oct 2023
Dear Ibrahim,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Sai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk to all kinds of Malls. Food street is also 5 min walk. You can also take aTrans Jakarta bus to Kota or Block M Mall. In between you can also vsist the China town or other Malls.
Stayed 7 nights in Sep 2023
Response from Calvin Satyarahardja on 2 Oct 2023
Dear Sai,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

6/10 Okay

Catherine

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Calvin Satyarahardja on 2 Oct 2023
Dear Catherine,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Yahya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great
Overall everything was good but my room was on level 3 without any view . Just a big wall behind my unopenable window .
Stayed 1 night in Sep 2023
Response from Calvin Satyarahardja on 14 Sept 2023
Dear Yahya,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Ibrahim

Stayed 3 nights in Sep 2023
Response from Calvin Satyarahardja on 2 Oct 2023
Dear Ibrahim,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Ibrahim

Stayed 2 nights in Aug 2023
Response from Calvin Satyarahardja on 2 Oct 2023
Dear Ibrahim,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Edwin, Fukuoka

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 7 nights in Aug 2023
Response from Calvin Satyarahardja on 28 Aug 2023
Dear Edwin,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Cloé

Stayed 1 night in Aug 2023
Response from Calvin Satyarahardja on 14 Sept 2023
Dear Cloe,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

JueLiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Calvin Satyarahardja on 21 Aug 2023
Dear JueLiang,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

KIAT SIA

Liked: Cleanliness, staff & service
Convenient location with wide variety of food choices
Stayed 8 nights in Aug 2023
Response from Calvin Satyarahardja on 14 Aug 2023
DearKiat Sia,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Dita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffs, great foods, and close by tourism places.
Stayed 5 nights in Jul 2023
Response from Calvin Satyarahardja on 11 Aug 2023
Dear Dita,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

kim kheng william

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 1 night in Jul 2023
Response from Calvin Satyarahardja on 7 Aug 2023
Dear Kim Kheng William,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice experience staying at this hotel. The room was comfy, good breakfast, great staff. The hotel is located in the heart of Jakarta and several malls, dining, and shopping options are within walking distance.
Stayed 6 nights in Jul 2023
Response from Calvin Satyarahardja on 3 Aug 2023
Dear Rajiv,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

6/10 Okay

Ramlan

Stayed 3 nights in Jul 2023
Response from Calvin Satyarahardja on 28 Aug 2023
Dear Ramlan,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Holiday Inn Express Jakarta Wahid Hasyim. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with the impeccable services that you deserved.Best regards,Calvin SatyarahardjaAsst. Marketing Communication ManagerHoliday Inn Express Jakarta Wahid Hasyim

6/10 Okay

Irene

Travelled with family
Liked: Cleanliness
They had self service laundry for IRD 75,000. However it took us 2 days to be able to use the service. Once we were able to wash our clothes, it took us 3 try to dry them. Even then I had to hang some of them to dry.
Stayed 4 nights in Jul 2023
Response from Calvin Satyarahardja on 3 Aug 2023
Dear Irene,,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Holiday Inn Express Jakarta Wahid Hasyim. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with the impeccable services that you deserved.Best regards,Calvin SatyarahardjaAsst. Marketing Communication ManagerHoliday Inn Express Jakarta Wahid Hasyim

6/10 Okay

Hassan

Travelled with family and small children
Liked: Staff & service
The hotel is decent for a brief visit, but the rooms and the food choices are not very impressive. The hotel entrance is often crowded with cars, which makes it hard to enter or exit. The location is convenient, as it is close to Grand Indonesia shopping mall.
Stayed 4 nights in Jun 2023
Response from Calvin Satyarahardja on 24 Jul 2023
Dear Mr. Hassan,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Holiday Inn Express Jakarta Wahid Hasyim. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with the impeccable services that you deserved.Best regards,Calvin SatyarahardjaAsst. Marketing Communication ManagerHoliday Inn Express Jakarta Wahid Hasyim

2/10 Terrible

Jason

Travelled with partner
Disliked: Staff & service
The reason for the poor rating was the check in. We specifically booked a non-smoking room but the young woman at the check-in desk stated that because we had booked a ‘flexible’ room, this meant it could be either smoking or non-smoking. We said non-smoking. The woman said that only smoking rooms were available. We said no, we booked a non-smoking room and this is what we wanted. She nodded and got on the walkie-talkie thing. She told us to wait. 20 mins later she said our room was ready. We arrived at the second floor to be confronted with the unmistakable smell of stale smoke. It was overpowering. Our room was filled with recently-dispensed air freshener but it couldn’t hide the awful stench. Then we spotted the ashtray on the table. Then we found a dirty sock beside the bed. Welcome to the Holiday Inn! More like Welcome to Hell.
Stayed 1 night in Jul 2023
Response from Calvin Satyarahardja on 3 Jul 2023
Dear Mr. JasonWe are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Holiday Inn Express Jakarta Wahid Hasyim. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with the impeccable services that you deserved.Best regards,Calvin SatyarahardjaAsst. Marketing Communication ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Elaine

Stayed 1 night in Jun 2023
Response from Calvin Satyarahardja on 3 Aug 2023
Dear Elaine,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH THE MONEY
Such a convenient place to stay with full facilities and nice environment , walking distance to Sarinah Mall & Pasar Tanah Abang .
Stayed 4 nights in May 2023
Response from Calvin Satyarahardja on 3 Jul 2023
Dear Beloved Guest,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Sai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property is located perfect for anyone that prefers convenience. All you need is within walking distance. Plaza Indonesia is behind you with easy walking in 8-10 mins.Then there is Sarinah Plaza , almost next to hotel, walking within 3-5 mins. Of course, there is food street-Saban St. full of eateries and coffee shops. within 5 mins , there must be 10 corner stores, including Alpha Mart, Circle K, Indomart, plenty to choose.
Stayed 10 nights in May 2023
Response from Calvin Satyarahardja on 12 Jun 2023
Dear Sai,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Calvin Satyarahardja on 24 May 2023
Dear Matthew,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin SatyarahardjaAsst. Marcomm ManagerHoliday Inn Express Jakarta Wahid Hasyim

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Highly recommend staying here! Stayed here for a long trip in Jakarta. Comfortable rooms, very friendly service and hospitality, clean rooms, tasty breakfast with lots of options, and quick room service. No complaints! The gym had all the basic and necessary equipment (dumbbells, treadmills, bench, TV, A/C, water station), it was not busy as I guess not many people want to workout on vacation. Used the self-laundry service, but one of the machine was broken so they sent their mechanics to help. Overall great hotel and close walking distance to Sarinah Mall!
Stayed 10 nights in Apr 2023
Response from Calvin Satyarahardja on 8 May 2023
Dear Mr Matthew,Greetings from Holiday Inn Express Jakarta Wahid Hasyim!Thank you for having taken the time to share your feedback with us. We are pleased to hear you enjoyed your moment with us. It's something our staff takes great pride in and so we value your feedback. We look forward to welcoming you back for another great experience with us.Stay Smart with Us!Sincerely,Calvin Satyarahardja

8/10 Good

Alim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazingly good.
Stayed 2 nights in Feb 2023

10/10 Excellent

justin, rancho cucamonga

Liked: Staff & service, amenities, property conditions & facilities
Nice location Variety of choices for breakfast buffet They need new coffee machine because coffee is not good
Stayed 3 nights in Feb 2023

8/10 Good

MELITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Best and sheets were clean.. laundry service was a big plus. Staff at reception were very freindly and helpful. Location was pretty good. Lots of good restaurant to choose from.
Stayed 4 nights in Feb 2023

8/10 Good

Helly

Liked: Staff & service
Everyone very friendly,the bathromm was dirty and very small,you can’t use the laundry,I left my backpack and they hold it for me very honest
Stayed 6 nights in Jan 2023

2/10 Terrible

Song

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Stay.
The stay in this hotel was terrible from the beginning to the end. First of all, they made a bid deal about paying the hotel with US dollars. At first, they accepted it and then, they kept changing their words and asking for more money simply because of the condition of the US dollars. At the end of the stay, the whole building has no water. There was brown water everywhere in the toilet. They did not do anything to help the guests but made us use a toilet at the lobby. The hotel did not even compensate us at all.
Stayed 1 night in Dec 2022
Response from Ikhsan on 13 Jan 2023
Hi Ms Song, Warmest greeting from Holiday inn express Jakarta wahid hasyim, thank you for your review. We do apologize for the mistake. We have noted to our team for your concern. We will make sure it's will not happen again. Thank you