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Reviews of Clay Hotel Jakarta

2.5 out of 5
Clay Hotel Jakarta
Jalan Blora No. 20, Jakarta, Jakarta

Reviews

6.8
Rating 10 - Excellent. 8 out of 89 reviews" "
Rating 8 - Good. 36 out of 89 reviews" "
Rating 6 - Okay. 32 out of 89 reviews" "
Rating 4 - Poor. 9 out of 89 reviews" "
Rating 2 - Terrible. 4 out of 89 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Boon Theng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room but stained towel provided.
Stayed 1 night in Jul 2019

8/10 Good

INTAN BAIZURA

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2019

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the budget
For the money, I thought it was fantastic!!
Stayed 2 nights in Jan 2019

4/10 Poor

Stamp

Disliked: Cleanliness, property conditions & facilities, room comfort
the room smells smorking although the hotel supposed to be all non smoking. Room facilities and amenities are not cleaned enough. they had over booked on my reserved room type so i got down-graded without refund on the first day. it was big disappointment because I had good experience on the last time I stayed a year ago.
Stayed 4 nights in Aug 2018

4/10 Poor

Atef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhygienic
It was not so good ..after booking I been shown a filthy room I refuse to stay there then they try hard to replace the bedding but still unhygienic .I demand refund but couldn't happend .so I had to stay one night unwilling.I think hotels should replaced Thier bed sheets so often .
Stayed 1 night in Mar 2018

8/10 Good

Akhmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the price
The hotel staff were very kind and helpful. There were a few problem with the room he first was The a/c would not work sometimes, the same with the WiFi. Also the power would occasionally go out.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
AC NOT WORKNG GOOD, MADE COMPLAIN AND THE RECEPTION IS MORE ANGRY THEN US. FOUND IT VERY FUNNY
Stayed 1 night in Nov 2017

6/10 Okay

Yohan

Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good stay, great staff and good location
amazing stay at your hotel. clean and comfortable. the only this is our room aircond (room 111) is not functioning. i couldn't change to other room because its full house. A slight improvement in your breakfast menu is better. we did not ask much, is just the taste is not that good. an international simple menu or your local menu is good enough is the taste is there.
Stayed 2 nights in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for the value location so so but not to
Good price for the value location so so but not to far from the center stuff are very helpful and always smiling
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The location is good near from grand indonesia shopping center .. The breakfast is poor ..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It

6/10 Okay

Verified traveller

Liked: Staff & service
Nice but very smokey
Very smokey environment. We won't be coming back to Indonesia until they implement a smoking ban.

8/10 Good

King John

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very Poor Internet! great location
Clay hotel is very good in terms of location . Very near all public transportation. Front desk during nightshift is a bit arrogant . Did not even tried to help us find adopter for our charger . Wifi is really bad . Food is ok.still a good choice if you want to upload your pictures down the lobby

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hotel very easy to access by transportation
At first when i request for early check in if there have any available room not occupied, the service person said room is fully occupied then i wait for 1 hour, have another group from local came to check in and that group can early check in without any problem. So i go to the receiptionist asking about that, only after that I can check in. But overalll the hotel still good for stay near to the attraction and east access.

6/10 Okay

Verified traveller

8/10 Good

mohd ali, malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
great stay...this is my forth times stay here.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Tse Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

rafael, Spain

Disliked: Staff & service, property conditions & facilities, room comfort
Breakfast very poor, room size very small and not very clean

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
So so
It is too small room

8/10 Good

Meng Hwee, Singapore

Liked: Cleanliness, room comfort
Deteriorating good value hotel
The business room I booked was the highest grade and has a proper window. However, I need to climb over the bed to the window side. I requested for a downgrade to a superior room with a small slit window facing the rear. The air con was not cold but was repaired and improved after my complaints. Good value as hotel is relatively new but noted that maintenance is lax - light behind bed falling off, vanity light not working, curtain rail falling off, smelly smoking rm and AC not cold etc.

4/10 Poor

Guanyao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Hotel rooms was smelling the sewers and this was very unpleasant. No isolation and could hear noise from the hallway.

6/10 Okay

Verified traveller

Disliked: Staff & service
The room location was perfect, as I requested, far from elevator or stairs to minimize noise. However, since the room is facing west direction, the afternoon sun makes the room a bit hot, moreover there was no blinds at the window to cover the sunlight. The A/C was also not in a good condition. It produced a noise which was a bit annoying. The staffs knew about this but did not do anything. I didn't ask for a room change because I like the location. Other than that, the rest were still acceptable. Thank you Clay Hotel. I only wish you the best and hope that you would improve to maintain your quality. ps. I think it's now time to change the towels and linens with new ones. They were all in grey shades already and dull.

6/10 Okay

jeyaraj

Liked: Cleanliness

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon is bad. Not very clean.
Not really happy with the stay. Not value for money. No cleanliness in the room. Lobby Nicely decorated. Aircon ventilation not good. Very stuffy & hot. Staff Pretty well done. Polite. Able to converse simple english. Room Aircon ventilation extremely bad. Though is an opaque window, Sunlight rays still shining across the room brightly. There's a green arrow direction for Muslim prayers. I think that is why they didn't add on the curtains. Bed & pillow wasn't comfy looks a like dirty second-hand with all the drools on the bedsheets / pillow covers. Pillows are deflated. Covers are flimsy & rough. Looking bad on the inside. Bathroom with dirty stains in tiles. Slight drained sewage smells. Not much international tv channels & it's mostly fussy & not clear. Overall room interior look just find. Spacious to move around & with a proper shelves/hangers to store your garments & luggage. Facilities Free breakfast from 6am to 10.30am. There's staff to prepare pancakes, toast, fried rice etc. Good enough for pple to go to work. Wifi Not bad router where you don't have to keep logging in for password. Location Though it's looks like somewhat prime location. It's just somewhere near the little alley.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cheap, but dirty
I stayed here for a two week period. The rooms were small, but totally ok for the price of $22 per night being then location it is. During the two weeks, I never got one completely clean bedsheet. They all had spots on them. I complained the first day, and they gave me another room, but it wasn't any better. I had a different room the second week, but both rooms had horrible ACs that never really cooled down the room. The first room that I had was facing north (towards Grand Indonesia), and there was a very loud mosque going off every morning that penetrated the walls. For the second week I got a room facing south, which was much more quiet. For some reason part of the room has a glass wall facing the neighboring room. The glass wall is shaded off in the middle, but light can still shine through. The most annoying part was that my neighbor seems to like sleeping with the light on, which also lighted up my room. The food was ok for the price. In addition to Indonesian oily breakfast, they also served pancakes, omelettes, and fresh fruit. As long as you spray yourself with bug spray before going down to eat, you'll be fine. There were unbelievable amount of bugs in the food area and quite a few flies on the fruit as it was not covered up. All in all, it was a very cheap hotel for the location, but the cleanliness and hygiene could have been much better!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful and polite. The room is clean.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will definitely come back
I stay for one night on weekend with my friend,apart from the predictable small size room and area,plus limited parking space because it is obviously business hotel, the staffs were AMAZING, helpful,friendly and definitely welcoming. If I ever have to stay on the area, I will definitely come back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget hotel
For budget hotel is quite nice, also strategic place, near to downtown. Breakfast quite complete as omelet, pancake and main course Room for improvement: acoustic for the wall, it must be improved so sound or voice from outside will not be heard.

8/10 Good

al, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and inexpensive
Great location along Sudirman. Its an easy walk to Grand Indonesia Shopping town. The place is clean and inexpensive.

6/10 Okay

Yosef, Montreal

Disliked: Property conditions & facilities
Can't stir my complimentary tea
Booked at last minutes, I had to returned back to reception and pay an extra fees for a room with window. Fortunately the staff treated me quickly well. But I was quite surprised to find that I can't stir my complimentary hot tea. No small baguette no small spoon. So I just gulp the two medium bottles of complimentary water.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
half star only
We booked business studio room but the room was so small. Location not so good compare with other 3 star hotel in Indonesia eg Orchard Jayakarta. The bed sheet was dirty and request for change. They didnt fullfill our request. Very low class hotel. Future have to be extra carefull with the photo given by the website

6/10 Okay

Darmo, Jakarta

Liked: Cleanliness, room comfort
Okay hotel for its price
It was an okay hotel. I was suppose to check in at 2 pm but no room was availabe until 3 pm. The WIFI was working well and the breakfast was okay - good. Location wise, it was good because its close by to some shopping malls, which was convenient.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the wores hotel
Very bad hotel i hate expedia for telling me they good hotel i will never book with you guys again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have no idea whats going on
They dont know how to make cusmter happy and welcome them very poor hotel

4/10 Poor

ratna, sby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very standard hotel with minimum facility.
Very small room. Bed cover needs cleaning, my legs got itchy. But it's OK for just an overnite stay.

8/10 Good

lor, spain

Disliked: Cleanliness, room comfort
Hotel Acceptable but dont expect too much
Breakfast is very simple Rooms are very small There is a Mosque Just behind so especially at night they will wake you up when they start playing. .....very disturbing!! The Location of the hotel is good with transport near by Regarding cleaniness dont expect much!!!!!

2/10 Terrible

orryj, Mexico

Disliked: Cleanliness, staff & service, room comfort
Terrible Hotel, Stay somewhere else
There is no air flow in this hotel at all Bad breakfast Very dark rooms Dirty beds Staff speak 5 words in english, while scooter drivers are very fluent so this is bad hotel management

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good location and price, some cleanliness problems
The hotel is well located and good value, but there were a few problems with cleanliness, particularly in my room, where the bedsheets were stained, and in the dining area where plates and surfaces were dirty.

6/10 Okay

janos, Sydney

Pretty average
Nothing exciting nor is it anything spectacular. The place is pretty average. Staff is nice and friendly. Food is basic at best that is for breakfast. Location is handy to station. Also to various malls

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!Value for money!!
Friendly staff and clean rooms..Happy with the service!

6/10 Okay

Chisna, Bandung

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel near to the center of city
I stayed for one night in this hotel because I want to hang around the center of Jakarta. This hotel is near from Grand Indonesia, which is the largest Mall in Jakarta.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, no window
Excellent varied breakfast with fruit; clean room, towels changed daily, but no window and later there were ants.

8/10 Good

Jasmine, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
good location, no window
Really good varied breakfast with fruit; my room was very clean, but no window and later had some ants; towels changed everyday

8/10 Good

milehigh, Jakarta

Liked: Staff & service
Yet another stay!
I keep coming back to this hotel mainly for the location... It's not far from some main shopping areas and you can easily get taxis to anywhere. Clean enough, quiet enough and generally ok! Staff are friendly and as stated, I keep coming back!

8/10 Good

milehigh, Jakarta

Liked: Staff & service, property conditions & facilities
Another stay..
Have returned back to this hotel mainly because of the location and the price. The staff are always helpful and I've had no issues really. Pretty much standard for an Indonesian lower-budget hotel. Noodles and rice for breakfast :)