Property amenity

Reviews of Courtyard Jacksonville

3 out of 5
Courtyard Jacksonville
5046 Henderson Drive, Jacksonville, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 525 out of 697 reviews" "
Rating 8 - Good. 120 out of 697 reviews" "
Rating 6 - Okay. 25 out of 697 reviews" "
Rating 4 - Poor. 15 out of 697 reviews" "
Rating 2 - Terrible. 12 out of 697 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ALEJANDRO, Charleston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the location to the room and the staff everything was excellent. I will definitely return.
Stayed 1 night in May 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Courtyard by Marriott Jacksonville Management on 7 May 2024
Dear Robin,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Courtyard by Marriott Jacksonville.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Courtyard by Marriott Jacksonville hotel soon!Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Dwight

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome. The place was very clean and smelled great.
Stayed 1 night in Apr 2024
Response from Courtyard by Marriott Jacksonville Management on 19 Apr 2024
Dear Guest,We're delighted you had an excellent customer service experience during your stay with us!  Providing exceptional service is our top priority, and we're thrilled that our team made your visit memorable.  It's also great to know that you found our place very clean and with a pleasant aroma.  Thank you for choosing to stay with us and for your kind words.We look forward to welcoming you back for another fantastic stay! Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Mikala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the room and staff is friendly
Stayed 1 night in Apr 2024
Response from Courtyard by Marriott Jacksonville Management on 16 Apr 2024
Dear Mikala,We're thrilled you loved your room and found our staff friendly during your stay! Our top priorities are providing comfortable accommodations and excellent service, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience.We look forward to welcoming you back for another wonderful stay in the future.Thank You,Courtyard by Marriott Jacksonville Management

8/10 Good

Lucas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lounge area. Friendly staff. Convenient.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Jacksonville Management on 2 Apr 2024
Dear Lucas,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our lounge area and found our staff friendly and accommodating. Providing a welcoming and convenient experience for our guests is our top priority, and we are delighted that we succeeded during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank You,Courtyard by Marriott Jacksonville Management

8/10 Good

Blue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and restaurants
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Jacksonville Management on 2 Apr 2024
Dear Blue,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the convenient proximity of our hotel to shopping and restaurants. Providing our guests with easy access to local attractions and amenities is important to us, and we are pleased that our location met your needs during your stay.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Renn

Stayed 3 nights in Mar 2024
Response from Courtyard by Marriott Jacksonville Management on 19 Apr 2024
Dear Renn,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Courtyard by Marriott Jacksonville.  We work tirelessly to ensure our guests experience the best hospitality in Courtyard by Marriott Jacksonville.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Kia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and able to accommodate our needs as an out of town guest.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Jacksonville Management on 27 Mar 2024
Dear Kia,We're delighted to hear that our staff was able to accommodate your needs during your stay with us. Providing exceptional service to our guests is our top priority, and we're pleased to know that you felt welcomed and well taken care of. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Thank You,Courtyard by Marriott Jacksonville Management

8/10 Good

Katrell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t expect the high prices of dining. But at the same time I’m from a different area so it could be me not used to the cost.
Stayed 2 nights in Mar 2024
Response from Courtyard by Marriott Jacksonville Management on 13 Mar 2024
Dear Katrell,Thank you for sharing your feedback with us. We understand that dining prices can vary depending on location, and we apologize if they were higher than expected during your stay. It's common for prices to differ based on the area, and we appreciate your understanding. Your comments are valuable to us, and we will consider them as we continuously strive to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Courtyard by Marriott Jacksonville Management on 13 Mar 2024
Dear Teresa,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Courtyard by Marriott Jacksonville many more times.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Jacksonville Management on 12 Mar 2024
Dear Dayana,Thank you for taking the time to share your feedback with us. We are pleased to hear you had a positive experience during your stay.We appreciate your support and hope to have the opportunity to welcome you back in the future.Thank You,Courtyard by Marriott Jacksonville Management

4/10 Poor

Tammy

Disliked: Staff & service, property conditions & facilities
One elevator was out of service and the other broke down while we were there. A paper note was posted on the elevator once it was "fixed" stating "limit 2 riders". The room I booked was supposed to be a double queen suite, however it turned out to be a regular double queen. When my dissatisfaction was brought to the managers attention, she didn't seem to care and wasn't very sympathetic or even apologetic. Said the issue with the room was Expedia, not the hotel. And as for the elevator, sorry nothing we can do about that. I was on the 4th floor and have bad hips. Not a pleasant experience.
Stayed 4 nights in Feb 2024
Response from Courtyard by Marriott Jacksonville Management on 27 Feb 2024
Dear Tammy,Thank you for taking the time to let us know about your experience while staying with us. Your experience with the malfunction in the elevator and is below our standard and we are glad that our service partners were quick to come and look at this issue. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We have looked into your 3rd party booking and see that you did book, with one of our double beautiful queen rooms. Our microwave with other amenities is according to Brand Standard and is located in our market for guest convenience. We always suggest checking bookings to ensure that you have the amenities you desire. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you stay with us again when your travels bring you back to the area.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Staff always friendly and helpful
Stayed 1 night in Feb 2024
Response from Courtyard by Marriott Jacksonville Management on 19 Feb 2024
Dear Bryan,Thank you for taking the time to share your feedback with us. We are delighted to hear that you consistently experience friendly and helpful service from our staff during your visits. We strive to provide exceptional hospitality to all our guests, and we are thrilled that our team members have made a positive impression on you. Your kind words are greatly appreciated and will motivate our staff to continue delivering outstanding service.We look forward to welcoming you back for another pleasant stay.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

ALISON, Centerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and is in a good location
Stayed 4 nights in Feb 2024
Response from Courtyard by Marriott Jacksonville Management on 16 Feb 2024
Dear ALISON,Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to be clean and conveniently located. Maintaining a clean and comfortable environment for our guests is our top priority, and we are pleased that we met your expectations in this regard. Additionally, we are glad that our location suited your needs and provided convenience during your stay.Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great please to stay, with a super helpful and friendly staff
Stayed 1 night in Feb 2024
Response from Courtyard by Marriott Jacksonville Management on 13 Feb 2024
Dear Matthew,We're thrilled to hear that you enjoyed your stay with us and found our staff to be helpful and friendly! Providing excellent service is our top priority, and we're delighted that we could make your experience positive.We look forward to welcoming you back for another great stay in the future!Thank You,Courtyard by Marriott Jacksonville Management

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Courtyard by Marriott Jacksonville Management on 31 Jan 2024
Dear Larry,Thank you for staying with us when you visited Courtyard by Marriott Jacksonville. It makes me happy to hear that you enjoyed your stay.We hope to be able to host you again soon at Courtyard by Marriott Jacksonville!Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, but the staff was very nice and friendly. Not in the way that they have to be, but because they are friendly people. We didn't eat at the bistro but the area was very clean and the menu did look good. Our room was very clean and the bed was comfortable.
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Jacksonville Management on 23 Jan 2024
Dear Danielle,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff's genuine friendliness made your brief stay enjoyable. Providing a warm and welcoming atmosphere is a priority for us, and we're glad that it resonated with you. It's wonderful to know that you found the bistro area clean and the menu appealing. Your compliments on the cleanliness of your room and the comfort of the bed are greatly appreciated.We look forward to the opportunity of welcoming you back for another pleasant stay. Thank you for choosing our hotel, and we appreciate your positive feedback.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Jacksonville Management on 17 Jan 2024
Dear Larry,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Courtyard by Marriott Jacksonville.  We work tirelessly to ensure our guests experience the best hospitality in Courtyard by Marriott Jacksonville.Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Roger

Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Jacksonville Management on 31 Jan 2024
Dear Roger,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Courtyard by Marriott Jacksonville. We are pleased that your experience left a positive impression of our hotel.We look forward to welcoming you back to our Courtyard by Marriott Jacksonville hotel soon!Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

jackeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Dec 2023
Response from Courtyard by Marriott Jacksonville Management on 10 Jan 2024
Dear jackeline,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Courtyard by Marriott Jacksonville. We are pleased that your experience left a positive impression of our hotel.We look forward to welcoming you back to our Courtyard by Marriott Jacksonville hotel soon!Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Bryan

Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Jacksonville Management on 31 Jan 2024
Dear Bryan,We are always pleased to receive feedback from our guests about their stay with us at Courtyard by Marriott Jacksonville, and we are excited to see your PERFECT score rating. We are glad to learn that our accommodations met all your needs and you left satisfied with your stay.Thank you so much for choosing to stay with us while visiting Courtyard by Marriott Jacksonville!Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtyard on 8 Jan 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and very clean
Stayed 3 nights in Dec 2023
Response from Courtyard on 8 Jan 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Claude

Stayed 2 nights in Nov 2023
Response from Courtyard on 8 Jan 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Jacksonville Management on 3 Jan 2024
Dear Ellen,Thank you for a Perfect Score Rating on your stay at Courtyard by Marriott Jacksonville.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything about this hotel was fantastic! You won't find better customer service. Everyone was friendly and helpful. This will be the hotel I use if I am within 2 hours of the area.
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott Jacksonville Management on 29 Dec 2023
Dear Sidney,Thank you for your fantastic review! We are delighted to hear that everything about your stay at our hotel was exceptional. It's especially rewarding to know that our customer service stood out, and we appreciate your kind words about our friendly and helpful team. We look forward to being your preferred hotel whenever you are within 2 hours of the area. Safe travels, and we can't wait to welcome you back!Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Laura

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Courtyard by Marriott Jacksonville Management on 18 Dec 2023
Dear Laura,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Courtyard by Marriott Jacksonville. We would love to host you again on your next visit to Courtyard by Marriott Jacksonville. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Amenities
Front desk people were so friendly and pleasant!
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Jacksonville Management on 13 Dec 2023
Dear David,Thank you for taking the time to share your positive experience with us. We're delighted to hear that the front desk team made your stay enjoyable with their friendliness and pleasant demeanor. Our team is committed to providing excellent service, and we appreciate your acknowledgment of their efforts.Thank you for choosing us. We value your patronage and hope to have the opportunity to welcome you back for another wonderful stay.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Courtyard by Marriott Jacksonville Management on 11 Dec 2023
Dear Claude,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs.It was a pleasure to host you, and we look forward to hosting you in Courtyard by Marriott Jacksonville many more times.Thank You,Courtyard by Marriott Jacksonville Management

10/10 Excellent

Andrea

Stayed 2 nights in Nov 2023
Response from Courtyard by Marriott Jacksonville Management on 21 Dec 2023
Dear Andrea,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Courtyard by Marriott Jacksonville. We are pleased that your experience left a positive impression of our hotel.We look forward to welcoming you back to our Courtyard by Marriott Jacksonville hotel soon!Thank You,Courtyard by Marriott Jacksonville Management

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Courtyard on 28 Nov 2023
Thank you so much for your review. We are sorry that you had a less than optimal experience with us.

8/10 Good

Yolanda Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Nov 2023
Response from Brenna on 27 Nov 2023
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Michael

Travelled with family
The lady that checked us in was super sweet.
Stayed 1 night in Nov 2023
Response from Brenna on 27 Nov 2023
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Joseph

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Brenna on 27 Nov 2023
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff.
Stayed 1 night in Oct 2023
Response from Brenna on 27 Nov 2023
Thank you for your review! We look forward to seeing you back soon!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient area for Camp LeJeune events.
Stayed 3 nights in Oct 2023
Response from Brenna on 27 Nov 2023
Thank you for your review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy
Stayed 4 nights in Oct 2023
Response from Courtyard on 28 Nov 2023
Thank you so much for your review! We look forward to seeing you back soon

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely clean, the staff were very friendly, and it was located in a very convenient location. I only wish that they had microwaves in the rooms.
Stayed 3 nights in Oct 2023
Response from Courtyard on 27 Nov 2023
Thank you for your review! We look forward to seeing you again

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean motel.
Stayed 3 nights in Oct 2023
Response from Courtyard on 27 Nov 2023
Thank you for your review about our hotel!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Courtyard on 27 Nov 2023
Thank you!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bathroom shower area needed some TLC but other than that fine.
Stayed 1 night in Oct 2023
Response from Courtyard on 27 Nov 2023
Thank you for your review! We have relayed this over to our housekeeping staff for improvement.

10/10 Excellent

Steve

Stayed 2 nights in Oct 2023
Response from Brenna on 27 Nov 2023
Thank you for your review

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard on 2 Oct 2023
Thank you so much for your review! We look forward to seeing you back soon!

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Courtyard on 2 Oct 2023
Thank you so much for your review! We look forward to seeing you back soon!

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Courtyard on 20 Sept 2023
Thank you for your review! We look forward to seeing you back soon!

10/10 Excellent

Chiquita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard on 20 Sept 2023
Thank you for your review! We look forward to seeing you back soon!

10/10 Excellent

Crystal

Stayed 1 night in Sep 2023
Response from Courtyard on 27 Nov 2023
Thank you for your review!

6/10 Okay

Nick

Travelled with family
Liked: Staff & service
Everything seemed clean, ended up seeing one roach run across hallway on 3rd floor when we where leaving. Only complaint was seeing that
Stayed 1 night in Sep 2023
Response from Courtyard on 20 Sept 2023
Thank you for your review! We have contacted our Ecolab partners who have already addressed this issue. We look forward to seeing you back soon!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard on 20 Sept 2023
Thank you for your review! We look forward to seeing you back soon!

2/10 Terrible

Loni

Stayed 1 night in Sep 2023
Response from Courtyard on 20 Sept 2023
Thank you for your review! We look forward to seeing you back soon!