Jackson Hotels with Indoor Pool

"Staff was all helpful and kind for the most part. Their spa I would not recommend at all. Had a horrible first time experience at a couples massage. Was asked at the beginning of massage if there were problem areas to focus on. I told my therapist my forearms. When I brought up at the end of my massage that my forearms were in pain (because they had not been touched and I didn’t want to be rude) her response was “well I guess you need to get more massages”. The woman my girlfriend had was nice enough though. A lot of rusted areas in my hotel room tub and on the heater. Under the bed had not been vacuumed and I found a child’s toy under there, which further proved it had not been cleaned in a while. My heat stopped working about 11 pm my second night and was promptly taken care of. Outdoor pool and hot tub was nice and I saw staff testing the water on a regular basis which was nice. I’d be willing to stay again if I had to because of the staff, but it would not be my first choice. "

"It was my first time staying at a hotel as an adult, this was for my 21rst birthday. The staff was incredibly friendly and welcoming. "

"Since the pandemic there is no daily cleaning service. You need to call the desk. Also new owners, not a good thing. Twice I was asked if I had been there before and I come back every year for over 10 years. "

"Room was very clean and easy access to our room"

"Shouldn't allow staff to smoke at reception desk - not a pleasant smell when arriving at the hotel!"

"Best experience ever. Breath taking views. Incredible historic building."