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Reviews of Tav Airport

Tav Airport
Ataturk International Airport, Istanbul, Istanbul

Reviews

8.2

Very good

Rating 10 - Excellent. 209 out of 550 reviews" "
Rating 8 - Good. 216 out of 550 reviews" "
Rating 6 - Okay. 79 out of 550 reviews" "
Rating 4 - Poor. 28 out of 550 reviews" "
Rating 2 - Terrible. 18 out of 550 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Abdul, London

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building. customer service not good, not helpful and long walk to rooms
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was CLOSED!!!! At no time did anyone bother to advise this and I arrived at midnite with no room
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The bed should be better. Moving hotel so only one offering of a wine.
Stayed 1 night in Apr 2019

10/10 Excellent

AV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somthing was bussing all night long behind the wall. Hopefully it did not bother me as I was too tired.
Stayed 1 night in Apr 2019

6/10 Okay

roger

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The name of the hotel is the exact name of the one inside the airport (which was what i thought i was booking). After being rudely told that i didnt have a reservation in the airport hotel. i was instructed to leave the airport and walk about 100 feet, in which, there was armed gunmen with automatic weapons protecting the airport which made my walk very interesting. i also had to pay 40$ to get a visa to walk outside to the airport hotel. This is a way to make you pay 40$ for a visa. i was also searched and my bags where x rayed. will never do a connecting flight through istanbul again! and one of the two hotel names need to be changed so they can stop misleading tired travelers.
Stayed 1 night in Mar 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did the trick
I stayed here since I had a 24 hour transit. They were kind enough to upgrade my room from a standard that had no window, to one that had a window. (Standard rooms are windowless). I guess they upgraded me because of my Gold status with Hotels.com. The room is clean and spacious, two very important criteria for me. However, the main reason I stayed there is because I could walk from the airport to the land side entrance, which is much more affordable than booking a room on the airport side. However, with the airport closing in a few days, this is a moot issue.
Stayed 2 nights in Mar 2019
Response from Tolga Yarbasan on 3 May 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Close to the airport and free shuttle.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 29 Apr 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Leslie, Texarkana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved that Joan was willing to come and help us when we got in really late for check in. She was warm and welcoming.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 1 Apr 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, between flights.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 30 Mar 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 30 Mar 2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Brandon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Property was close to the airport. Shuttle was good and room was good. The air conditioner in the room did not work to make room cool.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 21 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 22 Mar 2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The only problem was that my room did not have windows! No electrical outlet in the bathroon
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 22 Mar 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent for a night stop over between flights at Ataturk Airport . Large rooms with loads of goodies . Restaurant fine as well and overlooks the runway . Will use again when passing through Istanbul
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 19 Mar 2019
Dear Guest, We would like to thank you for your nice comments. We are always pleased when our guests have enjoyed their stay and our facilities. We hope to welcome you back again in the near future. Kind Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, helpfull staff. Clean and lots of amenities. Also very quiet which is nice.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 19 Mar 2019
Dear Guest, We would like to thank you for your nice comments. We are always pleased when our guests have enjoyed their stay and our facilities. We hope to welcome you back again in the near future. Kind Regards.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 30 Apr 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

AnnMarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Tolga Yarbasan on 19 Mar 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service is quick, and property is adjacent to the terminal.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 16 Mar 2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Convenient, but not much else to say for it
Very few electrical outlets. No alarm clock. These things are important for a business traveller at an airport hotel. Also, the hotel book advises not to drink the tap water and then provides 1 small bottle of water. Additional water you are charged for. You're pretty much trapped in hotel with significant security to go in or out the front door. Restaurant dinner kind of average. Breakfast is not free. When new airport opens, this will all be irrelevant.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 9 Mar 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great crash pad for a late night arrival and early flight out. Either look for the shuttle or ask directions for how to get to the hotel entrance when you exit the airport there are not great directions to direct you if you are walking between the two. It is a short and easy walk when you know where you're going but is definitely unclear.
Stayed 1 night in Mar 2019
Response from Tolga Yarbasan on 9 Mar 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

shah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Tolga Yarbasan on 3 Mar 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times (land side) travelling through Istanbul. Convenient location, shuttle service is prompt, and rooms are clean. Was upgraded to a suite this stay....very nice!
Stayed 1 night in Feb 2019
Response from Tolga Yarbasan on 29 Apr 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the international terminal (short walk) and shuttle bus service from the domestic terminal. Staff where helpful and efficient.
Stayed 1 night in Feb 2019
Response from Tolga Yarbasan on 24 Feb 2019
Dear Guest, We would like to thank you for your nice comments. We are always pleased when our guests have enjoyed their stay and our facilities. We hope to welcome you back again in the near future. Kind Regards.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Tolga Yarbasan on 29 Apr 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
The room is clean, spacious and modern (although it has no window). Bed was comfortable. Staff was friendly and accommodating. They gave me an 8:00 am check in, as I had just gotten off a plane.
Stayed 1 night in Feb 2019
Response from Tolga Yarbasan on 14 Feb 2019
Dear Guest, We would like to thank you for your nice comments. We are always pleased when our guests have enjoyed their stay and our facilities. We hope to welcome you back again in the near future. Kind Regards.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Tolga Yarbasan on 29 Apr 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Tolga Yarbasan on 29 Apr 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 30 Jan 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 24 Jan 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Eamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 23 Jan 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very very rude staff
I don't even know where to begin from on how rude the reception staff was. I called for a shuttle at the airport and she hang up on me. After getting to the hotel, I had no warm welcome and instead of apologizing she was still rude. She quickly tossed the key at me at didn't even show me which way. I would like to go to the hotel again but never with that kind of customer service. Very rude staff
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 18 Jan 2019
Thank you for staying with us. We appreciate your feedback! Please do not hesitate to contact with me, tolga.yarbasan@tavairporthotels.com.tr

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 16 Jan 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 16 Jan 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
VERY helpful staff, decent size rooms, good breakfast buffet
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 13 Jan 2019
Dear Guest, We would like to thank you for your nice comments. We are always pleased when our guests have enjoyed their stay and our facilities. We hope to welcome you back again in the near future. Kind Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Tolga Yarbasan on 13 Jan 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight at the airport to enjoy Istanbul for 1 d
Very convenient as it is 5 minutes walking from the international terminal at Ataturk. To the lazy or loaded ones there is a shuttle anyway. The room is very confortable and quiet, with all the requirements one may need. Very friendly and helpful staff. As the airport has a subway station and the subway itself is very confortable, clean and safe, it is a good option even to visit Istanbul downtown mainly, like me, if you have an early flight next day.
Stayed 1 night in Dec 2018
Response from Tolga Yarbasan on 9 Jan 2019
Dear Omar, We would like to thank you for your nice comments. We are always pleased when our guests have enjoyed their stay and our facilities. We hope to welcome you back again in the near future. Kind Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall experience was great Front desk staff member was excellent ! Very helpful , professional and nice!
Stayed 1 night in Dec 2018
Response from Tolga Yarbasan on 9 Jan 2019
Dear Guest, We would like to thank you for your nice comments. We are always pleased when our guests have enjoyed their stay and our facilities. We hope to welcome you back again in the near future. Kind Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient. Shuttle pickup was prompt. Rooms were clean and in good condition. Staff was courteous. It is a little pricey.
Stayed 1 night in Dec 2018
Response from Tolga Yarbasan on 6 Jan 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2018
Response from Tolga Yarbasan on 6 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Tolga Yarbasan on 21 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Tolga Yarbasan on 12 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Tolga Yarbasan on 8 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tareq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Dec 2018
Response from Tolga Yarbasan on 8 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and conveniently located hotel to the airport for next day flight. Appreciated the frequent shuttle service.
Stayed 1 night in Nov 2018
Response from Tolga Yarbasan on 3 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rima

Really close to the airport (walkable) but much cheaper than the airside TAV hotel. I was only there for a few hours, and did not breakfast (it seemed expensive, and there are fine enough options in at the airport). One thing I really liked about the room was the fake sunlight - my room had no real windows and i arrived a night, but i was pleasantly surprised to find myself flooded with 'daylight' when i turned on the lights (if you don't want to sleep/are jetlagged this is great). I wouldn't stay here unless you only have a few hours between flights at night - if you have more time, there are plenty of hotels within minutes *by car* of the airport that are 50% of the price and include breakfast. But most of their shuttles stop around or before 1 AM, so if you arrive late and don't want to deal with the airport taxis (who hate close hotels, but also yell at you if you try to take an uber...), TAV hotel is a good option and cheaper than buying lounge access for more than 1 person.
Stayed 1 night in Nov 2018
Response from Tolga Yarbasan on 3 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and great breakfast (may or may not be included with your room )
Stayed 1 night in Nov 2018
Response from Tolga Yarbasan on 30 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Room and service were good.
Stayed 1 night in Nov 2018
Response from Tolga Yarbasan on 26 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barbara, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and pleasant in every way. Appreciate the water and the “sunlight” outside the window. Kind clerk at registration. Only wish Expedia had been clear that hotel booked on line was outside, as I could have used Turkish airlines service to stay outside for free. Decided to pay more to stay inside airport. Booking site is NOT clear on this.
Stayed 1 night in Nov 2018
Response from Tolga Yarbasan on 15 Nov 2018
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice hotel close to airport It was a little hard to find — suggest taking the shuttle
Stayed 1 night in Nov 2018
Response from Tolga Yarbasan on 14 Nov 2018
Thank you for staying with us. We appreciate your feedback!