All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Osman BerkAsst.GM of Rooms on 23 Feb 2024
Dear Guest,Thank you for choosing to stay at the Eresin Hotels Topkapi. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are delighted to hear that you had a positive experience at Eresin Hotels Topkapi and that you enjoyed the accessibility of our location. We would love to welcome you back in the nearest future.With Kind Regards,Osman BerkAsst.GM of Rooms
Response from Osman BerkAsst.GM of Rooms on 19 Feb 2024
Dear Shereif Ismail,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Eresin Hotels Topkapi.Kind regards,Osman BerkAsst.GM of Rooms
6/10 Okay
Ling Ling
Travelled with partner
19 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is close to the tram stop so that’s convenience. The room we had on the fifth floor is quite dated and tired, duvet a bit small for a double bed. But since we’re there only for a short stay, we didn’t bother to request for a change. Staff service is good though!
Ling Ling
Stayed 1 night in Feb 2024
Response from Osman BerkAsst.GM of Rooms on 19 Feb 2024
Dear Ling Ling,We are very happy you chose Eresin Hotels Topkapi for your stay in . We are delighted to hear that you enjoyed our service and that you were happy with the bed. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.With Best Regards,Osman BerkAsst.GM of Rooms
Response from Osman BerkAsst.GM of Rooms on 31 Jan 2024
Dear Mohammed Alaboodi,Thank you for sharing your comments regarding your stay at our hotel. As Eresin Hotels Topkapi family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. Regards, Osman BerkAsst.GM of Rooms
Response from Osman Berk Asst.GM of Rooms on 31 Jan 2024
Dear Valued Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Best Regards, Osman BerkAsst.GM Of Rooms
Response from Osman Berk Asst.GM of Rooms on 20 Dec 2023
Dear SHAKHLOOL Sameh,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Eresin Hotels Topkapi.Kind regards,Osman BerkAsst.GM of Rooms
10/10 Excellent
Mohammed
14 Dec 2023
Thanks cicik and Saban
It was a Great stay
Cicik the lady at reception was so helpful
Saban from the welcoming stafg made it a pleasure staying at hotel .
Thank you guys I'll see yous in my next trip am sure
Mohammed
Stayed 4 nights in Dec 2023
Response from Osman Berk Asst.GM of Rooms on 14 Dec 2023
Dear Mohammed Alsalti,First and foremost we would like to thank you for choosing Eresin Hotels Topkapi for your stay. We are very glad to receive your compliments about your stay and our reception. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Eresin Hotels Topkapi.With Best Regards,Osman BerkAsst.GM of Rooms
The hotel is not good and not clean and also is very old. It definitely is not five star even not three star. This is my opinion but I have a lot of experience about the hotel is not clean and also my bath. Water doesn’t go through properly I give zero thank you.
AMANJ
Stayed 2 nights in Dec 2023
Response from Osman Berk Asst.GM of Rooms on 14 Dec 2023
Dear AMANJ MOHAMMADThank you for sharing your note and for your stay at Eresin Hotels Topkapi. Your comments will be shared with our team to ensure similar incidents could be avoided in the future. We look forward for your return. Yours sincerely, Osman BerkAsst.GM of Rooms
10/10 Excellent
Mohammed
13 Dec 2023
Mohammed
Stayed 1 night in Dec 2023
Response from Osman Berk Asst.GM of Rooms on 15 Dec 2023
DearMohammed Alkaram,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon. Osman BerkAsst.GM of Rooms
Response from Osman Berk Asst.GM of Rooms on 13 Dec 2023
Dear Maram Basir,Let us thank you for staying with us at Eresin Hotels Topkapi. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to .Kind regards,Osman BerkAsst.GM of Rooms
Response from Osman Berk Asst.GM of Rooms on 11 Dec 2023
Dear Mohammed Alsalti,Let us thank you for staying with us at Eresin Hotels Topkapi. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to .Kind regards,Osman BerkAsst.GM of Rooms
Great hotel. Silvern, the hotel host did a great job.
Lawrence
Stayed 1 night in Nov 2023
Response from Osman BerkAsst.GM of Rooms on 24 Nov 2023
Dear Lawrence Kagan,Thank you for taking the time to review our hotel. We are pleased you had a good stay and enjoyed our amazing location. We have a great team on site who love assisting each and every one of our guests. We hope to welcome you back very soon as we loved having you stay with us. Best regards, Osman BerkAsst.GM of Rooms
10/10 Excellent
Sara
22 Nov 2023
Sara
Stayed 6 nights in Nov 2023
Response from Osman Berk Asst.GM of Rooms on 23 Nov 2023
Dear Mohammed Haji Hassan Ali,Thank you for taking the time to review our hotel. We are pleased you had a good stay and enjoyed our amazing location. We have a great team on site who love assisting each and every one of our guests. We hope to welcome you back very soon as we loved having you stay with us. Best regards,Osman BerkAsst.GM of Rooms
Response from Osman Berk Asst.GM of Rooms on 20 Nov 2023
Dear Kagan Lawrence Martin,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcome you back soon at Eresin Hotels Topkapi. Warm regards, Osman BerkAsst.GM of Rooms
Dear Mustafa Afifi,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Eresin Hotels Topkapi.Kind regards,Osman BerkAsst.GM of Rooms
10/10 Excellent
Ibrahim
11 Nov 2023
Ibrahim
Stayed 4 nights in Nov 2023
Response from Osman BerkAsst.GM of Rooms on 13 Nov 2023
Dear Ibrahim Hussian,Thank you for taking the time to review our hotel. We are pleased you had a good stay and enjoyed our amazing location. We have a great team on site who love assisting each and every one of our guests. We hope to welcome you back very soon as we loved having you stay with us. Best regards,Osman BerkAsst.GM of Rooms
It was a service excellence with amazing staff- Erien at the customer service was an outstanding staff.
Verified traveller
Stayed 4 nights in Oct 2023
Response from Osman BerkAsst.GM of Rooms on 30 Oct 2023
Dear Guest,Thank you very much for rating your stay in Eresin Hotels Topkapi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,Osman BerkAsst.GM of Rooms
Great service and hospitality, very clean and tidy!
Amazing friendly staff!
Highly recommended.
Abdurrazig
Stayed 1 night in Oct 2023
Response from Osman BerkAsst.GM of Rooms on 21 Oct 2023
Dear Abdurrazig Haider,Thank you very much for choosing Eresin Hotels Topkapi for your stay in . We are delighted to hear that our staff made your feel at home and that you enjoyed our service. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Eresin Hotels Topkapi.With Best Regards,Osman BerkAsst.GM of Rooms
8/10 Good
Ali
28 Sept 2023
Ali
Stayed 2 nights in Sep 2023
Response from osman berk on 30 Sept 2023
Dear Ali Ismael,We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at Eresin Hotels Topkapi. Hope to have more opportunities in the future to welcome you back.Kind regards,Osman BerkAsst.GM of Rooms
8/10 Good
Giuseppe
19 Sept 2023
Giuseppe
Stayed 1 night in Sep 2023
Response from osman berk on 21 Sept 2023
Dear Giuseppe,We noted with pleasure the positive rating you have posted on your Eresin Hotels Topkapi experience. And look forward to welcoming you back.With best regards,Osman BerkAsst.GM of Rooms
8/10 Good
Imelda
18 Sept 2023
Imelda
Stayed 2 nights in Sep 2023
Response from osman berk on 20 Sept 2023
Dear Imelda Taunek,Many thanks for taking the time to share with us your rating on your Eresin Hotels Topkapi experience. Look forward to your future visits!Best regards,Osman BerkAsst.GM of Rooms
6/10 Okay
Hasan
10 Sept 2023
Hasan
Stayed 4 nights in Sep 2023
Response from osman berk on 12 Sept 2023
Sayın Hasan Bondigo,Eresin Hotels Topkapi deneyiminize gönderdiğiniz derecelendirmeniz için sizlere teşekkür ederiz.Değerli zamanınızı ayırarak deneyimlerinizi paylaştığınız için minnettarız.Sizleri tekrar aramızda görmek ve hizmet vermekten onur duyarız.Saygılarımızla,Osman BerkAsst. Gm Of Rooms
10/10 Excellent
Soner
24 Jul 2023
Soner
Stayed 2 nights in Jul 2023
Response from osman berk on 25 Jul 2023
Sayın Soner Adıgüzel Bey, Konaklamanızda otelimizi tercih ettiğiniz için en içten teşekkürlerimizi sunarız.Deneyiminizi paylaşmak için ayırdığınız zamanın bizler için son derece kıymetli olduğunu bilmenizi isteriz. Kalışınızın rahat ve keyifli geçtiğini öğrenmekten mutluluk duyduk. En kısa zamanda sizi tekrar ağırlayabilmek dileğimizle. Saygılarımızla, Osman BerkAsst. Gm Of Rooms
I stayed multiple times at Eresin over a few months in 2023 usually for long weekends. The rooms and beds are very comfortable, and the staff are so helpful. Yildez and Ekrem were especially helpful getting me transportation, directions, and solving in questions. Will definately book again!
Verified traveller
Stayed 2 nights in Jul 2023
Response from Osman BerkAsst.GM of Rooms on 17 Jul 2023
Dear Valued Guest,Thank you very much for rating your stay in Eresin Hotels Topkapi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed our friendly staff and relaxing bed. We would love to have the chance to welcome you back in for another stay.Kind Regards,Osman BerkAsst.GM of Rooms
10/10 Excellent
Gheyath
28 Jun 2023
Gheyath
Stayed 4 nights in Jun 2023
Response from Eresin Hotels Topkapi on 4 Jul 2023
Dear Gheyath,Thank you for taking the time to review our hotel. We are pleased you had a good stay and enjoyed our amazing location. We have a great team on site who love assisting each and every one of our guests. We hope to welcome you back very soon as we loved having you stay with us. Best regards,Dogan E.E-Commerce Specialist
8/10 Good
ahmet
8 Jun 2023
ahmet
Stayed 1 night in Jun 2023
Response from osman berk on 9 Jun 2023
Dear Valued GuestThank you for staying with us at Eresin Hotels Topkapi. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to .Kind regards,Osman BerkAsst.GM of Rooms
Dear Abdula Harun Faızıl,We appreciate the great rating you have posted and look forward to welcoming you back at Eresin Hotels Topkapi in the near future.With best regards,Osman BerkAsst.GM of Rooms
Dear Valued Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Best Regards, Osman BerkAsst.GM Of Rooms
10/10 Excellent
Mohammed
17 May 2023
Mohammed
Stayed 7 nights in May 2023
Response from osman berk on 20 May 2023
DearMohammed SabirThank you for staying with us at Eresin Hotels Topkapi. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences.It will be our pleasure to welcome you again in our premises during your future trip to IstanbulKind regards,Eresin Hotels
10/10 Excellent
recep
16 May 2023
recep
Stayed 1 night in May 2023
Response from osman berk on 17 May 2023
Değerli misafirimiz,Eresin Hotels Topkapi deneyiminize gönderdiğiniz olumlu derecelendirmeniz için sizlere teşekkür ederiz. Sizleri tekrar aramızda görmek ve hizmet vermekten onur duyarız.Saygılarımızla,Asst Gm Of Rooms
2/10 Terrible
Yasin
14 May 2023
Yasin
Stayed 1 night in May 2023
Response from osman berk on 16 May 2023
Dear Valued Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Best Regards, Osman BerkAsst.GM Of Rooms
10/10 Excellent
Chun Cheung Derek
10 May 2023
Chun Cheung Derek
Stayed 5 nights in May 2023
Response from Osman BerkAsst.GM of Rooms on 11 May 2023
Dear Chun Cheung Derek, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Eresin Hotels Topkapi will be a pleasant journey. Best regards, Osman BerkAsst.GM of Rooms
10/10 Excellent
Özer
10 May 2023
Özer
Stayed 1 night in May 2023
Response from osman berk on 11 May 2023
“Sayın Özer Gencay BeyGüzel yorumunuz için teşekkür ederiz. Geçirdiğiniz deneyimden memnun kalmış olmanız bizi çok mutlu etti; İyi bir misafir deneyimini ve memnuniyetini hep önceliğimiz olarak belirledik ve yaptığınız yorum da bize işimizi yapmak için her gün harcadığımız emeğin karşılığını aldığımızı hissettirdi. Sizleri tekrar burada görebilmek umuduyla… Saygılarımızla,Eresin Hotels
Very clean, excellent customer service, friendly staff, convenient and close to everything.
Abdurrazig
Stayed 1 night in Apr 2023
Response from osman berk on 2 May 2023
Dear Abdurrazig Haider,Greetings from Eresin Hotels Topkapi. Thank you for your excellent review of our hotel. Our team is very happy that you enjoyed your stay at Eresin Hotels Topkapi and that you enjoyed our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Eresin Hotels Topkapi.Best Regards,Osman BerkAsst.GM of Rooms
6/10 Okay
Cyrlene
17 Apr 2023
Cyrlene
Stayed 2 nights in Apr 2023
Response from Eresin Hotels Topkapi on 8 May 2023
Dear Cyrlene,Thank you very much for choosing to stay at Eresin Hotels Topkapi, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,
10/10 Excellent
Emad M
12 Apr 2023
Emad M
Stayed 2 nights in Apr 2023
Response from Osman BerkAsst.GM of Rooms on 2 May 2023
Dear Emad M, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Eresin Hotels Topkapi will be a pleasant journey. Best regards, Osman BerkAsst.GM of Rooms
10/10 Excellent
FERHAT
2 Apr 2023
FERHAT
Stayed 1 night in Mar 2023
Response from osman berk on 3 Apr 2023
Sayın FERHAT INALOZEresin Hotels Topkapı'da kaldığınız için teşekkür ederiz. Otelimizle ilgili nazik değerlendirmeniz için minnettarlığımızı sunmak istiyoruz. Keyifli bir konaklama geçirdiğinizi bilmek ve güzel yorumlarınız gelişmeye devam etmemiz için bizlere motivasyon veriyor. Teşekkür ediyor ve görüşlerinizi tüm ekibimizle paylaşıyoruz. Sizi tekrar ağırlamak için en kısa zamanda mutlaka bekliyoruz. Saygılarımızla,
10/10 Excellent
Emad M
Travelled with family
26 Mar 2023
Liked: Staff & service
Every things was good
Emad M
Stayed 6 nights in Mar 2023
Response from Osman BerkAsst.GM of Rooms on 27 Mar 2023
Dear Emad M, Hadi Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as guest. We hope to welcome you back the next time. Warm regards, Osman BerkAsst.GM of Rooms
10/10 Excellent
SABAN
21 Mar 2023
SABAN
Stayed 1 night in Mar 2023
Response from Eresin Hotels Topkapi on 22 Mar 2023
Dear SABAN,Thank you for taking the time to leave your feedback. It is gratifying to read that you enjoyed our location and that our staff is doing well. Your kind words have been shared with everyone here, we look forward to welcoming you back soon! Best regards,
10/10 Excellent
vedat
18 Mar 2023
vedat
Stayed 1 night in Mar 2023
Response from osman berk on 20 Mar 2023
Sayın Vedat Gökçe , Olumlu geri bildiriminiz için teşekkür ederiz. Sıcak bir karşılama sunmak ve sizi mutlu edebilmek için çok çalışıyoruz. Umarız bir sonraki seyahatinizde tekrar bizi tercih edersiniz. Saygılarımızla,Asst. Gm Of Rooms
The location is perfect and very centrally located. The bathroom could be cleaner (house keeping needs to just be more careful in their cleaning of the bathtub). Otherwise everything was pleasing. The towels and bedding was lovely, clean and fresh.
Olasumbo
Stayed 1 night in Mar 2023
Response from osman berk on 6 Mar 2023
Dear Olasumbo Aderinola,Thank you for staying with us at the Eresin Topkapı and also for taking the time to complete our on-line survey relating to your recent visit. The scores you have provided in the various areas are very important to us, as it helps us to monitor and further improve the level of our products and services offered to you.It is particularly warming to receive such a positive valuation of the services and facilities we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be surely encouraged by your positive scores.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve.I do hope that you will afford us the opportunity to welcome you back in the future.Sincerely,Eresin Hotels
2/10 Terrible
Abdulkadir
4 Mar 2023
Abdulkadir
Stayed 1 night in Mar 2023
Response from osman berk on 6 Mar 2023
Değerli misafirmiz,Geri bildiriminizi bizimle paylaştığınız için teşekkür ederiz. Yaşadığınız deneyimin beklentilerinizi karşılamamasından dolayı üzgünüz. Paylaşmak istediğiniz başka yorumlarınız, endişeleriniz veya önerileriniz olduğu takdirde lütfen bizlerle iletişime geçmekten çekinmeyin. Bize bir şans daha verirseniz, size daha iyi hizmet vermekten mutluluk duyacağımızı bildirmek isteriz. Saygılarımızla,Eresin Hotels
10/10 Excellent
Ahmed
24 Feb 2023
Ahmed
Stayed 1 night in Feb 2023
Response from Eresin Hotels Topkapi on 27 Feb 2023
Dear Ahmed,We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Eresin Hotels Topkapi will be a pleasant journey. Best regards,Eresin Hotels Topkapi
10/10 Excellent
Elise
23 Feb 2023
Elise
Stayed 1 night in Feb 2023
Response from osman berk on 16 Mar 2023
Dear Elise Anderson,Thank you for staying with us at Eresin Hotels Topkapi. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences.It will be our pleasure to welcome you again in our premises during your future trip to IstanbulKind regards,Eresin Hotels
6/10 Okay
Verified traveller
29 Jan 2023
Verified traveller
Stayed 2 nights in Jan 2023
Response from osman berk on 31 Jan 2023
Değerli Mustafa Kahraman,Geri bildiriminizi bizimle paylaştığınız için teşekkür ederiz. Yaşadığınız deneyimin beklentilerinizi karşılamamasından dolayı üzgünüz. Diğer misafirlerimizin benzer bir durumla karşılaşmamaları için gerekli önlemleri şimdiden aldığımızı bilmenizi isteriz. Paylaşmak istediğiniz başka yorumlarınız, endişeleriniz veya önerileriniz olduğu takdirde lütfen bizlerle iletişime geçmekten çekinmeyin. Bize bir şans daha verirseniz, size daha iyi hizmet vermekten mutluluk duyacağımızı bildirmek isteriz. Saygılarımızla,Osman BerkAsst. Gm Of Rooms
6/10 Okay
David
17 Jan 2023
David
Stayed 10 nights in Jan 2023
Response from Eresin Hotels on 20 Jan 2023
Dear David,Thank you very much for choosing to stay at Eresin Hotels Topkapi, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,Eresin Hotels
2/10 Terrible
FERHAT
18 Oct 2022
FERHAT
Stayed 1 night in Oct 2022
Response from osman berk on 19 Oct 2022
Dear Valued Guest, Thank you for choosing to stay at Eresin Hotels Topkapi and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back. With sincere regards, Osman Berk Asst.GM of Rooms
10/10 Excellent
Hazhar
13 Oct 2022
Hazhar
Stayed 1 night in Oct 2022
Response from Eresin Hotels on 20 Jan 2023
Dear Hazhar,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,Eresin Hotels
10/10 Excellent
Ahmed
10 Oct 2022
Ahmed
Stayed 6 nights in Oct 2022
Response from Osman BerkAsst.GM of Rooms on 12 Oct 2022
Dear Ahmed,We appreciate the great rating you have posted and look forward to welcoming you back at Eresin Hotels Topkapi in the near future.With best regards,Osman BerkAsst.GM of Rooms