"This was my first time in Ilhabela and I’m grateful I chose to stay here! The staff were so amazing the minute I checked in and recommended so many great beaches and restaurants. The room was extremely clean and just like the pictures. The view from the pool over looking the beach and mountains is magical. You’re close to everything and can walk to restaurants and beach. I love to run so if you do to I’d recommend a run during the day or at night . I will definitely stay here again!"
"The bathtub was very dirty, with hair everywhere. In addition, check-in was delayed and the room was not ready even though we arrived after the official check-in time. Unfortunately, this made for an unpleasant welcome."
"The pools fed by the waterfall made Hotel Mercedes stand out from anywhere else. Be aware that bad weather can effect the use. There was torrential rains while we were there, the pools had to be emptied and cleaned, but the couple days being able to use it were worth it.
There is some snorkeling under and beside the dock. Visibility is poor. Don't make snorkeling the reason you come.
Staff was very pleasant , especially the front desk.
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