View from room

Reviews of The Royal Hawaiian, a Luxury Collection Resort, Waikiki

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1004 reviews" "
Rating 8 - Good. 165 out of 1004 reviews" "
Rating 6 - Okay. 66 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at and the best most accommodating staff I’ve dealt with right on the beach 10/10 for me personally
Stayed 9 nights in Apr 2024

8/10 Good

SALLY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Just what we wanted.
Stayed 5 nights in May 2024

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the landscape were exceptional with excellent views. However, it was well beyond time for a new mattress.
Stayed 6 nights in May 2024

10/10 Excellent

Crystal

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ronald

Great time
Stayed 4 nights in May 2024
Response from Front Office Manager on 20 May 2024
Aloha Ronald, Mahalo for staying at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. It is a pleasure to know you liked all of our services and amenities. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and while some might say needs updating, you can tell they keep the technology, linens and amenities up to while keeping some of the old Hawaii charm. Such an easy walk EVERYWHERE and yet hidden behind a larger resort which makes it somehow quiet. Oh and plenty of beach access. 2 small gripes. Water pressure lowish in shower and pool very small but who needs the pool at a very swimmable and spacious beach
Stayed 4 nights in May 2024

10/10 Excellent

Lisa Jane, Parramatta

Travelled with family
Wow, what an amazing stay!😍 We went in with high expectations about staying at the Pink Palace, however they more than exceeded our expectations. From arrival until the last sad moments of our departure, thank you Royal Hawaiian, we are definitely going home to start saving to come back to you!
Stayed 5 nights in May 2024

10/10 Excellent

Jacklyn Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel experience! The staff and amenities were best-in-class. We will choose The Royal Hawaiian again when we visit again!!
Stayed 6 nights in May 2024
Response from Front Office Manager on 18 May 2024
Aloha Guest, Mahalo for the excellent review and for taking the time to tell us about your stay. We are pleased that you were impressed with our outstanding service, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our staff. Waikiki always has something exciting going on, so we are glad to know you will visit us every time you return. Until then!Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Joonees

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with nice beach front
Stayed 9 nights in May 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! The smell of gardenia in the air was incredible. Staff and resort was top notch. Love the historic vibes.
Stayed 3 nights in May 2024
Response from Front Office Manager on 15 May 2024
Aloha Jennifer, Mahalo for sharing your kind words with The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are delighted to receive your feedback about your recent stay at the resort. The scent of gardenia truly adds to the serene ambiance of our property, and we are thrilled that you found it to be incredible. It's wonderful to hear that our associates provided exceptional service throughout your visit. We do take pride in preserving the historic charm of our property and are pleased that you enjoyed the vibes it exudes. We can't wait to have the pleasure of welcoming you back for another memorable stayMahalo,Shay Chow,Front Office Manager

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic property in a perfect location
Stayed 3 nights in May 2024

10/10 Excellent

amro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !!
Stayed 2 nights in May 2024
Response from Front Office Manager on 11 May 2024
Aloha Amro, Mahalo for your recent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for posting such a great rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the old time charm
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 6 May 2024
Aloha Patricia, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are delighted to hear that you enjoyed your stay at our historic property on the beautiful island of Oahu. Your positive review greatly encourages us, and we are grateful for your kind words. Mahalo once more; we look forward to welcoming you again should your travels bring you back to Hawaii.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

william ennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Janice, springhill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place on Waikiki!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 3 May 2024
Aloha Janice, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay Chow,Front Office Manager

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was beautiful n lush.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Aloha Carolyn, Mahalo for taking the time to rate your visit. We are pleased to know you loved our wonderful property and hope that overall you had a great stay, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Mahalo for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel right on the beach. Would recommend staying here for sure.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 29 Apr 2024
Aloha Michael, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and taking the time to share your experience. We are delighted to know that our beautiful and historic property made your stay memorable. We also appreciate you mentioning our convenient location, and we are grateful for your recommendation. We look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

4/10 Poor

Victor

Travelled with family
Room appeared smaller than last time we were at the hotel. Little too tight.
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 26 Apr 2024
Aloha Victor, Mahalo for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting Waikiki.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Domingo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel! The views were beautiful and I love hove it’s easy access to all the shopping and the Waikiki beach. Staff were super friendly and quick.
Stayed 1 night in Apr 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Front Office Manager on 22 Apr 2024
Aloha Ed, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Jesse, anchorage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girardo is the man!!! If you need something.. Favor, Directions, History Lesson… He’s your guy. I stay here often! It always surpasses my expectations! I need a punch card! Buy 5 stays, Get One FREE😁 Beach is right out the door. I always stay in Historic. Something about the beautiful crown moulding just takes you back in time.. 😎
Stayed 3 nights in Feb 2024

10/10 Excellent

Keith, Livingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historical hotel. Beautiful building. Wonderful beach.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 20 Apr 2024
Aloha Keith, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for sharing your review. We are delighted to know that our historic property and beach location made your visit a memorable experience. It was a pleasure to host your stay, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was not consistent with the amenities they replaced or towels and toilet paper they replaced. The dining room had few choices and was expensive compared to nearby properties.
Stayed 8 nights in Apr 2024

10/10 Excellent

Sally

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was like stepping back in time. How hotels use to be. Everyone was helpful, happy and friendly!
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 21 Apr 2024
Aloha Sally, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, and for sharing your review. We are delighted to know that you had an exceptional visit and that our courteous associates provided you with the thoughtful hospitality we are known for. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

6/10 Okay

Hee Sung

Disliked: Staff & service, amenities, property conditions & facilities
it was nice and beautiful location
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 18 Apr 2024
Aloha Hee Sung, Mahalo for choosing to stay with us and sharing your review. We are glad that you had a pleasant time with us overall and that our location was perfect for your plans. It was a pleasure to host your visit, and we hope you will revisit us the next time you visit Waikiki.Mahalo,Shay ChowFront Office Manager

4/10 Poor

William

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great including our housekeeper Jackie. I felt everything had a pricetag to it. The pool was the size of an acorn and a lounge chair was $250 per day. Umbrella chairs, $100/ day. We were told to go next door to the Sheraton for their pool, but were thrown out like dirty laundry since I had the Royal Hawaiian bracelet on! Or room was clean for old carpet, small bathroom and no view and no outdoor balcony. Our housecleaner was a bright star, making us feel welcome and keeping our room clean. RH at one time was the flagship of Waikiki. Now it's very average with outstanding staff
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 16 Apr 2024
Aloha William, Mahalo for choosing to stay with us. We are sorry to learn about the issues you encountered with your room. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. Please also know that we aim to provide clear communication regarding additional services and fees to avoid any surprises for our guests. Your comments are invaluable to us as we continuously seek ways to improve our services and guest satisfaction. On the positive side, we appreciate you mentioning our friendly associates, notably Jackie. We hope you will give us another opportunity to provide you with a better stay on your next visit to the area.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the smell of plumeria pumped out into the hallways and such.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 14 Apr 2024
Aloha Rachel, Mahalo for the review of your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We appreciate you mentioning that you liked our convenient location and the refreshing scent in the hallway. We are happy you enjoyed your time with us, and we look forward to welcoming you back soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Shikhar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 18 Apr 2024
Aloha Shikhar, Mahalo for choosing to stay with us at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Daria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this grand and elegant hotel. Don’t miss the tour of the Royal Hawaiian, given by a gregarious and informed employee of 53 years!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharyl Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property for the entire family. Shared pool and beach frontage, food options on-site and next door were perfect for children and adults. Front desk and cleaning staff were exceptionally friendly and helpful. Concierge could have been a bit more helpful.
Stayed 6 nights in Apr 2024
Response from Front Office Manager on 11 Apr 2024
Aloha Ms. Lee, Mahalo for your reviewing your stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. It is wonderful to hear how much you and your family enjoyed your time with us and loved all that we have to offer. We appreciate your feedback and hope to see you all again on your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Nicholas

Stayed 4 nights in Apr 2024

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, generous staff, and beautiful room and amenities. Waikiki beach is a bit of a madhouse but I felt at home and well cared for at this hotel.
Stayed 7 nights in Mar 2024

8/10 Good

Michael Hamilton, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Front Office Manager on 8 Apr 2024
Aloha Mr. Hamilton, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Royal Hawaiian, a Luxury Collection Resort, Waikiki; we hope to see you again soon. Mahalo,Shay Chow,Front Office Manager

6/10 Okay

Bao, san jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The suite room is so filthy. The sofa, carpet seems like ages not cleaned properly.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Aloha Bao, Mahalo for choosing our resort. Your comments are greatly appreciated, and we want to thank you for taking the time to share them. We understand that certain aspects of your visit didn't meet your expectations, and for that, we apologize. Upholding exceptional standards, both in service and the overall feel of our hotel, is of utmost importance to us. Your feedback will be thoughtfully shared with the relevant team members as we plan for the future. We sincerely hope you will grant us another opportunity to serve you during your next visit to the area.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are third generation visitors at this hotel and find it to be top notch in every way.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous and met our needs perfectly.
Stayed 6 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Aloha Kimberley, Mahalo for staying at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, while visiting Honolulu. We are delighted to hear that your experience with us was exceptional and perfectly suited to your needs. Mahalo for choosing our resort, and we look forward to the opportunity to host you again for another wonderful stay.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Galyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special hotel on a Waikiki beach. The vibe is unbeatable. They treat you as a family member. Beautiful backyard and the best coffee in a Royal Hawaiian bakery. Great place to escape for a Hawaiian sunsets . Thankful for time we spent there.
Stayed 10 nights in Mar 2024

8/10 Good

Shahram, Sherman Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Aloha Shahram, Mahalo for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is beautiful
Stayed 4 nights in Mar 2024

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscape and walk ways, Great staff.Love the Historic architecture. Nice big rooms. The Bakery has delicious baked goods. They were able to set up excursions and made Great suggestions. We loved the open air design.
Stayed 7 nights in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Dear Bernadette, Thank you for choosing The Royal Hawaiian, a Luxury Collection Resort, Waikiki and sharing your experience. We are glad to know that you enjoyed the beautiful landscape and historic architecture and liked our spacious accommodations. We are also happy that you enjoyed the delicious baked goods from our Royal Hawaiian Bakeryand that our staff provided you with exceptional service and made great suggestions for excursions. We will certainly share your compliments with them. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

TIM

Stayed 4 nights in Mar 2024

10/10 Excellent

Linda, Meridian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique. Great service in all ways. Gorgeous grounds. Convenient to everything. Wonderful, clean, beach.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 19 Mar 2024
Aloha Linda, Mahalo for your glowing review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki! We are thrilled to hear that you found your stay with us unique and enjoyed great service in all aspects. It is wonderful to know that you appreciated our gorgeous grounds and the convenience of our location for everything. We are especially delighted that you found our beach wonderful and clean. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic experience.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Try

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really like this hotel very much and convenient for every occasion
Stayed 4 nights in Mar 2024

10/10 Excellent

Alexis

Stayed 3 nights in Mar 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at this hotel
Stayed 6 nights in Mar 2024

10/10 Excellent

Joe, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Dear Joe, On behalf of our team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, mahalo for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your resort of choice whenever you return to Waikiki.Mahalo,Shay ChowFront Office Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property all need a raise. We have traveled extensively in the pass few years and I was blown away with the attentiveness and kindness of every staff member. We will be back. Thank You
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 12 Mar 2024
Aloha Kimberly, Mahalo for sharing your experience of your recent stay at The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are genuinely touched by your kind words and appreciate your recognition of our hardworking staff. It is fantastic to hear that their attentiveness and kindness made such a positive impression on your visit. Your feedback is truly uplifting, and we will make sure to share your sentiments with our team. We are thrilled to have left a lasting impression, and we look forward to welcoming you back for another memorable stay.Mahalo,Shay Chow,Front Office Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful historic hotel in the heart of Waikiki. Hotel is elegant, welcoming, and expertly run. Staff is friendly and helpful. Grounds are beautiful and well maintained. Beach access is super easy and close. Shopping and dining are a short walk away. The rooms are comfortable with high ceilings and luxurious beds. The only flaw is the shower, water temperature oscillates from almost too cold to almost too hot and back again. Still, a wonderful experience not to be missed.
Stayed 6 nights in Feb 2024
Response from Front Office Manager on 28 Feb 2024
Aloha Paul, Mahalo for your gracious review of The Royal Hawaiian, a Luxury Collection Resort, Waikiki. We are thrilled to know you had a great stay and that our impeccable and timeless property and intuitive associates enhanced your visit. Located in the heart of Waikiki, our five-star destination is steps away from the beach and a wide range of restaurants and shopping, and we are glad it was an added convenience for you. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Mahalo,Shay Chow,Front Office Manager

8/10 Good

Jennifer

Despite recent updates, this property still lacked in staff friendliness. Housekeeping was very nice & so were the bellboys. The restaurant staff from the bar area, hostesses & front desk were not friendly.
Stayed 3 nights in Feb 2024