View from room

Reviews of Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 3182 out of 6406 reviews" "
Rating 8 - Good. 1487 out of 6406 reviews" "
Rating 6 - Okay. 899 out of 6406 reviews" "
Rating 4 - Poor. 462 out of 6406 reviews" "
Rating 2 - Terrible. 376 out of 6406 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is catered for families. Very family friendly. I wish they have a microwave in the hotel rooms. It would save so many trips to the ABC Store.
Stayed 4 nights in Apr 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. I wish that during the time I visited their pools were heated. But other than that everything was wonderful.
Stayed 6 nights in Apr 2024

6/10 Okay

Richard, Golden Valley

Travelled with partner
Liked: Staff & service
This resort has seen better days. For the price they're charging, things should be better. We had an incident where the people in the balcony above us started smoking cigars, and it completely stunk up our room. I asked for a late checkout as consolation, and they put a charge on my card. There's better options in Waikiki.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jon

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay with the family. Lots to do, lots of options around the resort.
Stayed 3 nights in Apr 2024

10/10 Excellent

jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experienced
Stayed 2 nights in Apr 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ran down
Stayed 4 nights in Apr 2024

10/10 Excellent

Rhonda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds. Lovely pools. Great drinks. Great Food options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Easy access to the beach
Stayed 5 nights in Apr 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and landscaping, helpful staff
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Nicole,Thank you so much for taking the time to share your thoughts on your recent visit. We appreciate your kind words about our idyllic setting! Additionally, our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Guest Services Manager

8/10 Good

James Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good facility. Would have rated them excellent IF we had received the room we booked. We booked a resort view with two queen beds. We got an outside facing room, overlooking the parking lot next door! They also gave us a handicap access shower, which we did NOT request, and the shower floor was uneven, the water did not drain properly and slightly flooded the bathroom. Other than those issues, our stay was very pleasant and all staff members were courteous and helpful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Maria Avila, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time and close to everything around. My kids always enjoy the stay there
Stayed 7 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Maria,We were delighted to welcome your family to Hilton Hawaiian Village. With five pools, 18 restaurants, and various activities, we strive to deliver a memorable experience to guests of all ages! Thank you for the review, and we're already looking forward to your next visit!Sincerely,Guest Services Manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Claudia, Thank you so much for your review of our resort! We at Hilton Hawaiian Village, pride ourselves on being accommodating to all of our guests and are thrilled we were able to show you a great stay. We hope to see you again soon!Sincerely,Guest Services Manager

10/10 Excellent

Jose, Santa Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was awesome but the tower we stayed the rooms seemed to have paper walls
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Jose,Thank you for choosing Hilton Hawaiian Village. We're thrilled to hear that you enjoyed our resort overall! We also appreciate your comments regarding your room's sound insulation and use feedback like this to help us improve the guest experience. Your review is greatly appreciated, and we look forward to welcoming you back for an even more enjoyable stay in the future.Sincerely,Guest Services Manager

2/10 Terrible

Bridgette, Los Alamitos

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was bitten by bedbugs in my room and Hilton only gave me a small credit. My vacation was ruined. Horrible way to make it right with a Hilton Honors member. They also charge a parking fee per night and resort charges per night. Ouch!
Stayed 7 nights in Apr 2024

10/10 Excellent

Valen, Poulsbo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property on the best part of Waikiki (closer to Fort DeRussy). The room was perfect for us with a partial ocean view, clean and quiet. Lots to do and see on the property with multiple shops, bars and dining options. Even an ABC store! Great staff, too. I stay at this hotel every chance I get!
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Valen,We're proud to be your go-to hotel in the area. It's great to know that our beautiful views, friendly staff, and clean, quiet rooms continue to impress you. Please come stay at Hilton Hawaiian Village again the next time you're in the area.Sincerely,Guest Services Manager

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, shopping , eateries all nearby and disabled accessible friendly. Great for families!
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Jeannette,It was our pleasure to provide you with accessible, convenient accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Guest Services Manager

8/10 Good

Julio, Brooklyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place loud and full of life which is great! Lots of options for food overall a great time things do close early but I’m from New York where everything is always open
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Julio,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are thrilled that you enjoyed our lively atmosphere. It is wonderful that our plethora of food options served you well. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Sincerely,Guest Services Manager

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
It was my second time staying here and I was quite disappointed. The room was dirty, the sheets had black stains all over. One of the elevators kept on breaking down to the point where people actually got stuck inside.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Cristina

Travelled with family
Disliked: Cleanliness
I found 3 roaches in my room
Stayed 1 night in Apr 2024

10/10 Excellent

Magen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Magen,Thank you for your lovely review of Hilton Hawaiian Village. We're happy to hear you enjoyed our resort in beautiful Waikiki, and we can't wait to welcome you back soon! You are sure to have another top-notch experience, and we hope you had a safe trip home.Sincerely,Guest Services Manager

8/10 Good

Tanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful. Lovely grounds. Check-In process was problematic after a long day traveling.
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Tanna,Thank you for sharing your feedback. We're glad you appreciated the beauty of our property. However, we're concerned about your check-in experience and will address this with our team to ensure a smoother process in the future. We look forward to welcoming you back to Hilton Hawaiian Village for a more seamless visit.Sincerely,Guest Services Manager

10/10 Excellent

Jerry

Travelled with partner
It was great
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Jerry,It was an honor to welcome you to Hilton Hawaiian Village. Our team is thrilled you had a great experience at our resort on Waikiki Beach! Thank you for being our guest, and come back again!Sincerely,Guest Services Manager

10/10 Excellent

Julie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time at this resort with our kids.
Stayed 6 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Julie,Thank you for choosing Hilton Hawaiian Village for your family getaway! We're thrilled to hear you had a fantastic time with your kids. Creating memorable experiences for families is what we strive for, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another wonderful vacation!Sincerely,Guest Services Manager

8/10 Good

Alexandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
walkable to malls and beaches
Stayed 7 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Alexandra,Thank you for your review of Hilton Hawaiian Village. We're happy to hear you enjoyed our walkable location. It was a pleasure to host you, and we can't wait to welcome you back should you plan an island getaway in the future!Sincerely,Guest Services Manager

8/10 Good

Quyen C

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

jonnah

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and relaxing
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Jonnah,Thank you for choosing Hilton Hawaiian Village. We're glad you had a relaxing visit and hope to see you again soon. You can count on us for another relaxing and memorable getaway. Sincerely,Guest Services Manager

2/10 Terrible

Jakelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not respect the expedía Price for the room
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Jakelyn,We appreciate you sharing your thoughts regarding your recent stay at our Resort. We're very sorry to hear of any issues you encountered with our room rates and any discrepancies with the third-party booking site you used. While this is certainly not a usual occurrence, we will address your feedback internally to ascertain what may have happened in this particular instance to cause any confusion. Thank you for your valuable input.Sincerely,Guest Services Manager

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay , beautiful view , wish the room was a little more updated but otherwise amazing experience.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Alina,Thank you for taking the time to leave us a review. We appreciate you choosing Hilton Hawaiian Village. Our team is delighted you had a wonderful stay with us and enjoyed our beautiful views. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Guest Services Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and great for families
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha William,Thank you for choosing Hilton Hawaiian Village. Our team is delighted you had a wonderful stay with us and enjoyed our beautiful property. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Guest Services Manager

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was great all around. They do have live music in the middle of the resort from 7pm to 10pm so if you’re looking for quiet time around those hours just be aware. I’d book this location again and again!
Stayed 7 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Brittany,We appreciate receiving feedback on your Hilton Hawaiian Village stay. It's fantastic that you had such an excellent time, you're already planning to return! As you noticed, we have live music at our Waikiki Starlight Luau Monday-Thursday. It's an authentic, local experience of Hawaii that can enhance your next Hawaiian vacation. We're honored to become your go-to resort and can't wait to welcome you back! Sincerely,Guest Services Manager

10/10 Excellent

Chanelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge and there’s lots of different areas to explore. It’s well kept clean. The beach is much quieter then Waikiki Beach which we liked; but easily in walking distance of everything. We would stay here again!
Stayed 6 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Chanelle,It was such a pleasure to welcome you to Hilton Hawaiian Village Waikiki Beach Resort! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you mentioning our excellent location and the convenience it affords our guests. Thank you for your perfect rating and we look forward to your return!Sincerely,Guest Services Manager

8/10 Good

Deborah, Gridley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, easy to walk.
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Deborah,Thank you for your kind words! We're delighted to hear that you found our property pleasant and easy to navigate. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Guest Services Manager

8/10 Good

matthew

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hilton village rainbow tower and loved it! Highly recommend going for an ocean front room - we had a baby and knew we’d be in the room more with naps and feeding and so glad we had the deck and view. It was the only time I’ve been to Hawaii where I was happy to be in a room - the deck and view were outstanding, canf speak for the other towers, but rainbow was amazing. Only downside was the elevators could use some updates and the wait time can be long
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Claire,Thank you for your fantastic review of your stay at the Hilton Hawaiian Village! We're thrilled to hear that your room in the Rainbow Tower, with its deck and view, enhanced your experience. We appreciate your feedback regarding the elevators and will look into improving their efficiency to serve our guests better. We look forward to welcoming you back for another memorable stay in Hawaii!Sincerely,Guest Services Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water slides and lagoon were awesome for the kids
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Patrick,Thank you! It was a pleasure to welcome you and your family to Hilton Hawaiian Village. We are delighted your kids enjoyed our wonderful water features and amazing lagoon. We hope to have the honor of welcoming you back for another memorable visit.Sincerely,Guest Services Manager

8/10 Good

Odea

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Akua Ofosua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay
Stayed 6 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Jenny,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope to welcome you back to Hilton Hawaiian Village again soon.Sincerely,Guest Services Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Cheryl, Buffalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Jessica K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly staff however, everything closed by 9pm, never any room to sit at the pools, one “late night bar” with a small amount of tables, a lot of fees, including a hefty resort fee that didn’t even include beach chairs or umbrellas and WiFi that didn’t work, way overpriced food…not sure if it would be worth it to stay again for the price.
Stayed 6 nights in Apr 2024
Response from General Manager on 1 May 2024
Aloha Jessica,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our beautiful property and wonderful staff, we are sorry you had a few concerns during your stay. Please know all of your comments are important and will be shared with the team. We are always working to improve and look forward to welcoming you back and impressing you further.Sincerely,Guest Services Manager

10/10 Excellent

Parthvi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Desiree Jenice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is amazingly huge , staff were friendly , wish they had better dining options . Overall hotel was clean and accommodating to all
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Desiree,We always enjoy hearing from our guests. It's great to know that our friendly staff and clean property impressed you. Should you be in the area again, please come back to see us at Hilton Hawaiian Village!Sincerely,Guest Services Manager

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot, lots to do right on property
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Nicki,We greatly appreciate your positive feedback! It's wonderful to hear that you enjoyed the beauty of our property and the abundance of activities available. We look forward to welcoming you back to Hilton Hawaiian Village for another memorable experience.Sincerely,Guest Services Manager

10/10 Excellent

Tanya Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!!
Stayed 6 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Tanya,Thank you for your review and for giving us a perfect rating! It's wonderful to know you thoroughly enjoyed your stay with us. Take care, and we'd be delighted to welcome you back anytime!Sincerely,Guest Services Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a perfect place
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Aloha Daniel,It was such a pleasure to welcome you to paradise at Hilton Hawaiian Village! We're delighted you thoroughly enjoyed your stay. Thank you for your perfect rating, and we hope you return soon!Sincerely,Guest Services Manager