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All staffs are warm and welcoming, well verse in english and mandarin. Excellent location. Surroundings are not very touristy though it can get busy as it is near to both office and shopping.
The hotel was excellent in itself but the location was so far from the main Tokyo attractions that made it difficult and expensive to go in and out each day. Thankfully there were many good restaurants within walking distance and the plaza area itself was quite beautiful.
The hotel was very conveniently located and ideal for our needs. What want good was the misleading advice from Expedia that suggested that reception was shut during night hours - it isn't, it is very much open and operating. This error caused some anxst when we discovered it flight was delayed.
Modern luxury, amazing staff and well located! Wonderful hotel excellent club facility, fantastic breakfast, room was incredible with fantastic views!
Shuttle bus is available every 30 minutes going to airport.
The staff were all friendly and the hotel is in a good location
Excellent staff and excellent service. We had a small problem at the start of our stay. The Staff fixed the problem very quick 10 OUT OF 10
The staffs are very efficient and friendly. The location is close to MTR so getting around HK is great. Choosing Club level room provide "excellent breakfast" and "afternoon tea" and "happy hour drink" and it is a good deal if you stay at the hotel during those hours.
The hotel was in a great location, had a very nice lobby bar with pianist and vocalist and the buffet breakfast was one of the best we have had. We were upgraded to a suite which was very spacious and extremely comfortable. The staff were very attentive and helpful