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Frette Italian sheets, Select Comfort beds, free minibar items
Plasma TV, pay-per-view films
Frette Italian sheets, Select Comfort beds, free minibar items
View from Room

Guest reviews

4.8/5 Exceptional
298 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Map

Explore the area

Popular LocationPacific Place1 min walk
Popular LocationHong Kong Park10 min walk
Popular LocationThe Peak Tram11 min walk
AirportHong Kong (HKG-Hong Kong Intl.)38 min drive

Choose dates to view prices

  • Studio, View

    5/5 guest room rating

    Room amenities

    • 68 sq m
    • City view
    • Sleeps 2
    More detailsStudio, View
  • Studio 70 Harbour View

    5/5 guest room rating

    Room amenities

    • 68 sq m
    • Harbour view
    • Sleeps 2
    More detailsStudio 70 Harbour View
  • Studio, View

    5/5 guest room rating

    Room amenities

    • 78 sq m
    • City view
    • Sleeps 2
    More detailsStudio, View
  • Studio 80 Harbour View

    5/5 guest room rating

    Room amenities

    • 78 sq m
    • Harbour view
    • Sleeps 2
    More detailsStudio 80 Harbour View
  • Suite, Harbour View

    Room amenities

    • 114 sq m
    • Harbour view
    • Sleeps 3
    More detailsSuite, Harbour View

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Hong Kong

Located in Hong Kong's Central neighbourhood, The Upper House is in the city centre and near a metro station. The area's natural beauty can be seen at Victoria Harbour and Hong Kong Park, while The Peak Tram and Ocean Park are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Happy Valley Race Course or Hong Kong Coliseum.

Visit our Hong Kong travel guide
Map
Popular Location

What's nearby

  • Pacific Place - 1 min walk
  • Hong Kong Park - 10 min walk
  • The Peak Tram - 11 min walk
  • Hong Kong Convention and Exhibition Centre - 18 min walk
  • Lan Kwai Fong - 19 min walk

Getting around

  • Hong Kong Admiralty Station - 8 min walk
  • Hong Kong Station - 19 min walk
  • Hong Kong (HKG-Hong Kong Intl.) - 38 min drive

Restaurants

  • Where to eat
  • Cafe Gray Deluxe – Restaurant offering Modern European cuisine. Serves breakfast, lunch and dinner.

About this property

The Upper House

Luxury Hong Kong hotel in Central, walk to Pacific Place
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and a business centre are on-site. All 117 soundproofed rooms feature free WiFi and Select Comfort beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include separate sitting areas, 24-hour room service and plasma TVs.
The Upper House offers 117 forms of accommodation with minibars (stocked with some free items) and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature Frette Italian sheets. 42-inch Plasma televisions come with pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitisation guidelines of enhanced cleanliness
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness

Safety measures

Hand sanitiser provided
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: HKD 800 per day
  • Valet parking: HKD 800 per day
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 250-300 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Shopping

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean

Business services

  • Business centre
  • Conference space (1238 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 42-inch plasma TV
  • Films for purchase

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for HKD 880.0 per night.
Free cots (infant beds)

Payment types at the property

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between HKD 250 and HKD 300 per person (approximately)
  • Airport shuttle fee: HKD 1200 per vehicle
  • Self-parking fee: HKD 800 per day
  • Valet parking fee: HKD 800 per day
  • Rollaway bed fee: HKD 880.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Enhanced cleanliness, and enhanced cleanliness.
  • Personal protective equipment will be available to guests.
  • The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at The Upper House and receive a full refund?
Yes, The Upper House offers free cancellation on select room rates, because flexibility matters! Please refer to The Upper House cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Upper House?
As of 13 Jul 2020, prices found for a 1-night stay for 2 adults at The Upper House on 14 Jul 2020 start from RM1,651, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Upper House pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is available for HKD 800 per day. Valet parking is available for HKD 800 per day.
What time is check-in at this hotel?
Check-in is from 2:00 PM to 5:30 AM.
What time is check-out at The Upper House?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of HKD 1200 per vehicle applies.
Where is this property located?
Located in Central, this luxury hotel is within a 15-minute walk of Pacific Place, Victoria Harbour and Hong Kong Park. The Peak Tram and Wan Chai Road are also within 15 minutes. Hong Kong Admiralty Station is 8 minutes by foot and Hong Kong Wan Chai Station is 11 minutes.

Guest reviews

Overall score and ratings for The Upper House

4.8
Exceptional
5 - Excellent
261
4 - Good
25
3 - Okay
8
2 - Mediocre
3
1 - Poor
1
4.9
Cleanliness
4.8
Service and Staff
4.3
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

The Upper House has several great things that come to mind when staying at the hotel. 1) great attentive friendly staff (Jess Ma and Rhoda Chan were exceptional), unique modern tasteful clean design, great location on HK Island, excellent fit and finish to the rooms and the quality of every little thing seemed effortless but perfect.

Stayed 2 nights in Feb 2020

2/5

  • Liked: Cleanliness
  • Disliked: Staff & service

Food standard dropped a lot. staff is a bit green on reception. Reservation with hotel.com was disconnected. No record on reservations even with conformation number. The names reserved on the hotel.com do not show up correctly on the hotel.com confirmation. Which leads to the hotel cannot check me in and could not find the reservation and asked a lot of questions which gave me an impression that I am a low end guest and come for a bargain deal. It is not just the property management but also hotel.com responsible to make sure I am being looked after well. Your company should look into what happen and review yourself instead of just ask me to review the hotel.

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Awesome Stay, So Sad to Leave...

We stayed 4 nights for Christmas, and it was an amazing and pleasurable stay. The hotel staff led by Renee were amazing, and couldn't do enough for us. The personal touches and attention made our stay memorable and I would definately recommend. We can't wait to return.

Stayed 4 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time

First stay at the Upper House, it was incredible.

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay here

We had the best time at the Upper House. The entire team, especially Patrick, took great care of us. The service was top-notch. The rooms were incredibly spacious, well-designed, and clean.

Stayed 2 nights in Nov 2019